There is no comparison to SolarWinds Service Desk when compared with Kaseya Vorex because both platforms are altogether different from a business model perspective. With Kaseya products, I had never faced issues. The products were very much aligned to what our need was, but the only thing we had to move from Kaseya is that Kaseya's focus is on something else. Overall, I do not disagree that the products were good, but the improvement was not aligned with the market need. Kaseya Vorex, according to their vision of the product, has some objectives that must be different. Pricing with Kaseya was very aggressive in terms of it being very comparative since we were having an MSP agreement. Pricing was not a concern. I would rate Kaseya Vorex nine out of ten. I will recommend it to some companies, especially small organizations that do not want to invest in so many different tools.
CISO at a tech services company with 1,001-5,000 employees
Reseller
Top 5
2024-02-09T08:51:55Z
Feb 9, 2024
The adoption of Kaseya has significantly enhanced our IT service and delivery management compared to our previous reliance on Excel-based processes. The transition has provided us with essential reports on resource utilization. Additionally, the platform generates comprehensive status updates on open tickets and allows for trend analysis. The product does not provide automation features. We have to integrate third-party tools for automatic ticketing. Its reporting capabilities could be enhanced as well. I rate it a six out of ten.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
There is no comparison to SolarWinds Service Desk when compared with Kaseya Vorex because both platforms are altogether different from a business model perspective. With Kaseya products, I had never faced issues. The products were very much aligned to what our need was, but the only thing we had to move from Kaseya is that Kaseya's focus is on something else. Overall, I do not disagree that the products were good, but the improvement was not aligned with the market need. Kaseya Vorex, according to their vision of the product, has some objectives that must be different. Pricing with Kaseya was very aggressive in terms of it being very comparative since we were having an MSP agreement. Pricing was not a concern. I would rate Kaseya Vorex nine out of ten. I will recommend it to some companies, especially small organizations that do not want to invest in so many different tools.
The adoption of Kaseya has significantly enhanced our IT service and delivery management compared to our previous reliance on Excel-based processes. The transition has provided us with essential reports on resource utilization. Additionally, the platform generates comprehensive status updates on open tickets and allows for trend analysis. The product does not provide automation features. We have to integrate third-party tools for automatic ticketing. Its reporting capabilities could be enhanced as well. I rate it a six out of ten.