What is our primary use case?
We have been looking for a solution to protect most of our web applications, especially because we have a couple of them available on the Internet.
We are not looking at just the web application but also APIs because as a Telco company, we have a mobile money service and some other services that are API-based. We needed a solution that does not only look at our web applications but also our APIs. When I found out about CloudGuard WAF, it was a perfect match. It could not only protect our web application, but we were also able to protect our APIs. We have a couple of APIs on the Internet.
How has it helped my organization?
CloudGuard WAF has been great. We had no visibility when it came to our web application because, back then, we only had the next-generation firewall. We were able to protect some network-level attacks, but we had no visibility into what was happening at the application level. What we see now is unbelievable. We are talking about 800,000 attacks that we could not prevent before or were not even aware of, whereas now, we get them every day, and it is CloudGuard WAF that protects us against most of them.
CloudGuard WAF has reduced our false positive rate. That was one of the advantages of the solution itself. False positives are one of the main issues that we have with most security solutions, especially because each application has its own way of working. If the solution is not being able to learn how your applications work, there are going to be a lot of serious issues. With CloudGuard WAF, we did not have much of this issue. We never had an issue where something stopped working because of CloudGuard WAF. Whatever was prevented was actually malicious, so we have a very low rate of false positives.
What is most valuable?
CloudGuard WAF is a very straightforward solution. I do not have to worry about signatures. Most of the solutions that are out there are mainly based on signatures, and I have to do a lot of maintenance to get the signature updates, and sometimes, due to a lack of resources, I am not able to do so. With CloudGuard WAF, I have peace of mind, because most of the features are AI-based, and there is not much configuration that needs to be done on my side. Once set, I only go to CloudGuard WAF to check. I do not have to worry about signatures or updates. Everything is done perfectly, and I have a sense of peace because I know our applications are safe.
It is very important for us that CloudGuard WAF protects our applications against threats without relying on signatures. That is definitely one of the key features I need.
What needs improvement?
We are satisfied with the product because it does what we need it to do, but one thing that I would like to see improved in the product is the protection of our mobile applications. When I migrate the traffic from our mobile application to CloudGuard, we are not getting what we expected. We would like to be able to also look at our mobile applications.
For how long have I used the solution?
I have been using Check Point CloudGuard WAF for three years.
What do I think about the stability of the solution?
It is very stable. We run some of the agents on our data centers and never had any issues. We are happy with the solution.
What do I think about the scalability of the solution?
It is completely scalable.
How are customer service and support?
Technical support is very nice. I have encountered a couple of issues related to the solution. They were not actual issues but things that needed clarification, and support was always there. They gave me the right reference to solve the issues that I faced. I do not have any complaints about the support and customer service aspects.
I would rate them an eight out of ten. They have very short working hours. Especially on the weekends, when you call them, the team is not working because they are a very small team. They need to increase the number of people for 24/7 support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We were using Check Point's next-generation firewall. We are heavily Check Point customers.
What was our ROI?
When it comes to monitoring the solution, I do not have to worry that much about the solution itself. We have the peace of mind that the solution is doing what is expected from us. We do not have to worry much about the solution itself.
It is doing what it is supposed to do, and I do not need people to look at it 24/7. Most of the operations happen in the background, so I do not spend much time on it.
What's my experience with pricing, setup cost, and licensing?
As Infiniti customers, the pricing is manageable, as we have allowances dedicated to each Check Point product. The price is not as high compared to other options I have dealt with in the past.
Regarding the reduction of the overall total cost of ownership, I am not deeply involved with cost management. However, feedback from a senior manager indicates that we have made a positive decision.
Which other solutions did I evaluate?
When we were choosing the solution, we had a couple of vendors. After assessing the advantages of each solution, we found Check Point CloudGuard WAF to be the perfect match for my needs.
First of all, there are no signatures. We do not have to rely on signature updates. That was the main reason. Also, it does not only focus on our web application; it also focuses on our APIs. We have got a couple of them.
We, as a company, focus on consolidation. Instead of having siloed solutions separately where people have to look at different solutions, we focus on consolidation. Being able to have another solution that is consolidated and integrated with the other ones we had was a perfect match for us.
What other advice do I have?
I would rate Check Point CloudGuard WAF a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.