Compare ABBYY vs Automation Anywhere

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Automation Anywhere Document Automation

Eletrobras, Osaic, Jemena, KPMG

Popular Solutions

7 reviews

0 reviews

147 reviews

3 reviews

2 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

13%

Manufacturing Company

Comms Service Provider

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

Marketing Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager at a consultancy
We use ABBYY to extract data from PDF documents or images in any format. We process a lot of tax forms and support...
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Anonymous User
Senior System Engineer at a tech services company
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
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Review 1 of 2

Venkat Sivaprakash
Management Consultant at a tech vendor
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Rajneesh Prajapati
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
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Review 1 of 4

Customer Service

Mauricio Dias
C Data and Documents For Automation at a tech services company
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
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Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
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Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
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Amr Hammad
Managing Director at a computer software company
I provide the first-tier support for clients. However, for ABBYY's support, I would rate them eight out of ten.
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Anshul Bansal
Senior Manager at a consultancy
We have not had to contact customer service and support yet.
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Shiwali Shukla
IDP consultant at a outsourcing company
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
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Mauricio Dias
C Data and Documents For Automation at a tech services company
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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Tharun Kp
RPA and ABBYY Developer at a logistics company
The technical support is helpful. I rate the technical support a seven out of ten.
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Amr Hammad
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
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Jagadeesh J
Software Engineer at a tech services company
I would rate the technical support a nine out of ten.
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Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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RohithPradeep
Developer at a manufacturing company
The support is weak and it is difficult to find answers for day-to-day problems. There is no forum for answers and...
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Pratheek Shiri
Abbyy Flexicapture Developer at a computer software company
Whenever we have issues, we raise a ticket, and we get a response from the support team.
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Aneesh_Nair
Product Analyst at a computer software company
We had only one or two technical instances, so I would rate the customer service around seven to eight out of ten.
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AnastasiaIlgova
Solution Architect at a tech services company
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
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Anonymous User
senior consultant at a tech vendor
Support does not answer tickets in a timely manner but eventually closes questions. For example, I have a few tickets...
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Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
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Brian Grover
Senior Consultant at a tech services company
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
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Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
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Mohamed Elbagoury
Senior Presales Consultant at a tech services company
The solution's technical support is very supportive.
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Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
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Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
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Priya Zaveri
Automation Tech Resource Lead at a recruiting/HR firm
I have not contacted technical support.
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Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
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Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Review 1 of 30

Fernando Alfaro
Manager Advisory Services at a consultancy
The technical support I have received from IQ Bot has been of average quality. I rate the support from IQ Bot a three...
Read full review of IQ Bot [EOL] »
Nikhil Killedar
Automation Anywhere Developer
I would rate technical support for Automation Anywhere a six.
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RamKumar11
Vice President at a manufacturing company
Automation Anywhere helps me overcome the specific challenges and we're working very closely with them. We did bring...
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ChristianTorres
Sales Consultant at a tech consulting company
I would rate their technical support a nine out of ten.
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Rajneesh Prajapati
Senior Rpa Consultant at a computer software company
The customer support provided by Automation Anywhere AI Agent is the best, being available 24/7, and they solve...
Read full review of Automation Anywhere AI Agent »
Hilal Paray.
Pre-sale Director at a tech services company
The technical support services are good, although there can be occasional delays due to connectivity issues. Overall,...
Read full review of IQ Bot [EOL] »
Prasanth Selvaraj
Application Manager / Product Manager at a tech vendor
The technical support team is knowledgeable and efficient, readily guiding users toward automated solutions. While...
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GajananShalgar
Software Engineer/ Consultant at a consultancy
I would rate Automation Anywhere support as eight out of ten.
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Nachiketh Ramesh
Associate Consultant at a tech services company
I have corresponded with them and I would rate technical support a nine out of ten. I do not want to be too hard on...
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Anonymous User
Consultant at a financial services firm
The technical support is good. Their marketing team is good.
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SeenivasaganKannan
RPA Consultant at a tech vendor
From our technical support, we receive a lot of suggestions. If you do it in this way, it will make your output...
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Madhuvankumar V
Senior Software Engineer at a computer software company
I do not deal with technical support directly. We have a COE who deal with technical support, and my team speaks with...
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Anonymous User
Director at a consultancy
Technical support has been excellent. I would rate them at a nine out of ten. They are very knowledgeable and...
Read full review of BotFarm »
Anonymous User
Solution Architect at a manufacturing company
Their technical support is fine so far. They have been able to answer my questions in a fairly good time.
Read full review of IQ Bot [EOL] »
Gopalkrishna Baskarabhatla
Architect at a tech vendor
The technical support is good. I have contacted technical support of Automation Anywhere quite a few times during the...
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Anonymous User
VP Software Engineering at a tech services company
I haven't had a chance to interact with technical support yet. The community support is good.
Read full review of BotFarm »
Anonymous User
Chief IT Architect at a consultancy
I have seen that the South American support is not as good as it should be. I would recommend them offering onsite...
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Anonymous User
Senior Software Engineering at a tech services company
We are satisfied with their customer service and technical support.
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Reginald Christian
Head IT Operations and Infrastructure at a consultancy
The response from the technical support is really good. I just met the account manager and he was thrilled to see me.
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Anonymous User
Project Manager at a manufacturing company
We have been happy with technical support. Whatever the problem, we get a response with the status. Even if the issue...
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VisheshNigam
Director at a consultancy
In the last two years, one thing which Automation Anywhere has changed and they actually worked on is the support and...
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Anonymous User
Global Automation Lead at a wholesaler/distributor
In the earlier version, when we reached out with problems, they would often respond that features were not yet...
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Anonymous User
Solution Manager at a financial services firm
I've received different levels of support from Automation Anywhere. It has thoroughly improved, and I have seen...
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Jane Adams
Information Technology Specialist at a financial services firm
Customer support is available and this ensures that any user experiencing any challenge in using the platform is...
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Anonymous User
Digital Technologies Manager at a energy/utilities company
It is very easy to contact them and receive support from them.
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VikramAbhishekSah
Associate Consultant at a financial services firm
Technical support is okay. At times it takes a lot of email exchanges involved before actually setting up a call and...
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Anonymous User
Technology Analyst at a tech vendor
It was very satisfying.
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Deepika Bale
Specialist Quality Operations at a pharma/biotech company
I would rate technical support an eight out of ten. Usually, we have a very good response from technical support....
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Sham Suresh
Assistant professor at a university
Support is really good and genuine. I would rate their support a nine out of ten.
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Anonymous User
VP IS Global Development at a manufacturing company
The tech support for Automation Anywhere has been really good, so far. We haven't had to call them very much, but...
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Review 1 of 30

Technical Support

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