Compare ABBYY vs Automation Anywhere

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Automation Anywhere Document Automation

Eletrobras, Osaic, Jemena, KPMG

Popular Solutions

3 reviews

0 reviews

155 reviews

2 reviews

1 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

10%

Outsourcing Company

Comms Service Provider

Outsourcing Company

17%

Comms Service Provider

12%

Financial Services Firm

10%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager at a consultancy
We use ABBYY to extract data from PDF documents or images in any format. We process a lot of tax forms and support...
Read full review of ABBYY Vantage »
Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
Read full review of ABBYY Timeline »

Review 1 of 2

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
Read full review of Automation Anywhere »
Mufaddal Mufaddal
In A Company at EPUS
Our main use case for AI Agent Studio involves managing our technical back end as well as the customer-facing front...
Read full review of AI Agent Studio »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
Read full review of Automation Anywhere AI Agent »
Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 5

Customer Service

AnastasiaIlgova
Solution Architect at Automation COE
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
Read full review of ABBYY Vantage »
Pratheek Shiri
Abbyy Flexicapture Developer at Novigo solutions
Whenever we have issues, we raise a ticket, and we get a response from the support team.
Read full review of ABBYY Vantage »
Amr Hammad
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
Read full review of ABBYY Vantage »
Jagadeesh J
Software Engineer at a tech services company
I would rate the technical support a nine out of ten.
Read full review of ABBYY Vantage »
RohithPradeep
Developer at a manufacturing company
The support is weak and it is difficult to find answers for day-to-day problems. There is no forum for answers and...
Read full review of ABBYY Vantage »
Tharun Kp
RPA and ABBYY Developer at DHL
The technical support is helpful. I rate the technical support a seven out of ten.
Read full review of ABBYY Vantage »
Mauricio Dias
C Data and Documents For Automation at PRTi Digital
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
Read full review of ABBYY Vantage »
Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
Read full review of ABBYY Vantage »
Nesrin Benhayoun
Steering Manager at OGS
We contracted the technical support and everything was fine with their support.
Read full review of ABBYY Vantage »
Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
Read full review of ABBYY Vantage »
Aneesh_Nair
Product Analyst at Mad Street Den Systems Private Limited
We had only one or two technical instances, so I would rate the customer service around seven to eight out of ten.
Read full review of ABBYY Vantage »
Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
Read full review of ABBYY Vantage »
Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
Read full review of ABBYY Vantage »
Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
Read full review of ABBYY Vantage »
Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
Read full review of ABBYY Vantage »
Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
Read full review of ABBYY Vantage »
Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
Read full review of ABBYY Vantage »
Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
Read full review of ABBYY Vantage »
Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
Read full review of ABBYY Vantage »
Brian Grover
Senior Consultant at Inovoo GmbH
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
Read full review of ABBYY Vantage »
Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
Read full review of ABBYY Vantage »
Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
Read full review of ABBYY Vantage »
Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
Read full review of ABBYY Vantage »
Anonymous User
RPA Developer/Consultant at a tech services company
Their tech support was successful. I would give them a nine or a 10 out of 10.
Read full review of ABBYY Vantage »
Anonymous User
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
Read full review of ABBYY Vantage »
Anonymous User
senior consultant at a tech vendor
Support does not answer tickets in a timely manner but eventually closes questions. For example, I have a few tickets...
Read full review of ABBYY Vantage »
Mohamed Elbagoury
Senior Presales Consultant at Advansys-ESC
The solution's technical support is very supportive.
Read full review of ABBYY Vantage »
Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
Read full review of ABBYY Vantage »
Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
Read full review of ABBYY Vantage »
Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
Read full review of ABBYY Vantage »

Review 1 of 30

MuthukumarG
Senior Reliability Engineer at a healthcare company
My experience with Automation Anywhere's customer service and technical support has been generally positive. Whenever...
Read full review of Automation Anywhere »
Prabu Baskaran.
RPA Specialist at Expleogroup
It is very easy to contact the support team. The team responds to our queries within a day. The product provides...
Read full review of Automation Anywhere »
Amahl Williams
Hyperautomation Transformation & Strategy at a tech services company
I rate Automation Anywhere eight out of 10. It's on par with competitors, especially if you get the enterprise...
Read full review of Automation Anywhere »
Mohammed Ismail Shaikh
Sr Software Engineer at Orange España
They often provide good solutions, but sometimes they are unable to resolve issues, requiring users to find solutions...
Read full review of Automation Anywhere »
Amit Dolai
RPA Developer at a consultancy
We have been facing an issue with the bots for the last two weeks. We have developed 15 to 20 bots for a client....
Read full review of Automation Anywhere »
Rohit-Pawar
Director Automation CEO at a financial services firm
Automation Anywhere's support has been outstanding, as we have a dedicated Technical Account Manager and Customer...
Read full review of Automation Anywhere »
Anonymous User
AI/Robotics Process Automation Specialist at Bell
Automation Anywhere community support is helpful. They are not always quick to respond, but they provide solutions....
Read full review of Automation Anywhere »
Dileep Gudla
Intelligent Automation Architect at Flooring Services, Ltd.
Our experience with Automation Anywhere’s customer service and support has generally been positive. The support team...
Read full review of Automation Anywhere »
Sunilkumar Venugopal
Head of RPA Team at Olam International
The technical support team is pretty quick when we raise any issues.
Read full review of IQ Bot [EOL] »
Aliu Balogun
Head, Digital Business and Innovation (BSc/MSc Computer Science, CISA) at ActivEdge
Automation Anywhere (AA) has very good technical support.
Read full review of Automation Anywhere »
Jayamahavarshini S
Software Engineer Intern at a university
Their support is very useful. If any doubts arise, they clear them and provide training. We get good service from...
Read full review of Automation Anywhere »
Keiichi Stevens
RPA Developer at FedEx
The customer support is great. We currently have platinum support and they're available any time we need them. I...
Read full review of Automation Anywhere »
Anonymous User
Senior Manager at Genpact - Headstrong
The technical support is pretty good with Automation Anywhere. If we have any issues, we raise a support ticket and...
Read full review of Automation Anywhere »
Kaushik-Mukherjee
Project Manager at ANZ Banking Group
The support that we receive from Automation Anywhere is really good. We have specific customer success managers as a...
Read full review of Automation Anywhere »
Morris Kibirie
Procurement Specialist at Cleanshelf Supermarkets Limited
I do use the Automation Co-pilot. Co-pilot makes work easier, and the time required to do work is really reduced,...
Read full review of Automation Anywhere »
Anonymous User
RPA Process Mining Coordinator at a wholesaler/distributor
Their support can be improved in terms of understanding the issue more deeply and involving enough resources based on...
Read full review of Automation Anywhere »
Anonymous User
Manager, Robotic Process Automation at Celerity IT, LLC
The technical support was very knowledgeable, very easy to understand mostly, their ability to work with us to meet...
Read full review of Automation Anywhere »
Anonymous User
Associate System Analyst at NSEiT Limited
AA provides 24/7 support and with the effective ticketing tool, issues are addressed at the earliest.
Read full review of Automation Anywhere »
Anonymous User
Principal Analyst at a consumer goods company
The technical support has been really good. Honestly, it is very good. We have been getting good support from the...
Read full review of Automation Anywhere »
Pazhanivelu K.
RPA Developer at Nokia Corporation
For me, it is easy. Generally, if I am not able to understand something, I go through the documentation, and I am...
Read full review of Automation Anywhere »
RajatOmar
Associate Consultant at KPMG
The technical support team was very helpful on on our development. There were many cases where we needed their...
Read full review of Automation Anywhere »
MuhammadAli2
Senior Process Automation Analyst at a computer software company
I compare all other RPA tools to UiPath, which has excellent support—I'd rate it ten out of ten. In contrast, I'd...
Read full review of Automation Anywhere »
Anonymous User
Senior TAP Manager MXD at a outsourcing company
We have been in touch with technical support through online means, and we also have a partner that assists us with...
Read full review of IQ Bot [EOL] »
Jeffery Gant
IT Business Partner at Lyondell Basel Industries
The technical support could be better, especially with their responds. They always caring through with their timing...
Read full review of Automation Anywhere »
Anonymous User
BI & Analytics Consultant at Deloitte
Very good.
Read full review of Automation Anywhere »
Anonymous User
Associate Consultant at KPMG
The technical support is good.
Read full review of Automation Anywhere »
Mahaan Pai
IT Analyst at a computer software company
We have definitely had the opportunity to use technical support and I evaluate them as very good. If I have any data...
Read full review of Automation Anywhere »
Anonymous User
Technical Consultant at PT. Mitra Integrasi Informatika
We have not yet tried to contact technical support.
Read full review of Automation Anywhere »
Reginald Christian
Head IT Operations and Infrastructure at a consultancy
The response from the technical support is really good. I just met the account manager and he was thrilled to see me.
Read full review of Automation Anywhere »
Partha Das
RPA Technical Lead at a energy/utilities company
I rate Automation Anywhere support nine out of 10. It's excellent. We have premium support. Our account manager is...
Read full review of Automation Anywhere »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.