Compare ABBYY vs Automation Anywhere

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Automation Anywhere Document Automation

Eletrobras, Osaic, Jemena, KPMG

Popular Solutions

7 reviews

0 reviews

150 reviews

3 reviews

3 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

13%

Comms Service Provider

Manufacturing Company

Computer Software Company

14%

Financial Services Firm

13%

Manufacturing Company

10%

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager at a consultancy
We use ABBYY to extract data from PDF documents or images in any format. We process a lot of tax forms and support...
Read full review of ABBYY Vantage »
Anonymous User
Senior System Engineer at a tech services company
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
Read full review of ABBYY Timeline »

Review 1 of 2

Venkat Sivaprakash
Management Consultant at a tech vendor
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
Read full review of Automation Anywhere »
Rajneesh Prajapati
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
Read full review of Automation Anywhere AI Agent »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 4

Customer Service

Nesrin Benhayoun
Steering Manager at a financial services firm
We contracted the technical support and everything was fine with their support.
Read full review of ABBYY Vantage »
Shiwali Shukla
IDP consultant at a outsourcing company
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
Read full review of ABBYY Vantage »
RohithPradeep
Developer at a manufacturing company
The support is weak and it is difficult to find answers for day-to-day problems. There is no forum for answers and...
Read full review of ABBYY Vantage »
Aneesh_Nair
Product Analyst at a computer software company
We had only one or two technical instances, so I would rate the customer service around seven to eight out of ten.
Read full review of ABBYY Vantage »
Amr Hammad
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
Read full review of ABBYY Vantage »
Andrew Doman
Senior Manager at a tech vendor
The technical support is good. They solve problems relatively quickly.
Read full review of ABBYY Vantage »
Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
Read full review of ABBYY Vantage »
AnastasiaIlgova
Solution Architect at a tech services company
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
Read full review of ABBYY Vantage »
Mauricio Dias
C Data and Documents For Automation at a tech services company
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
Read full review of ABBYY Vantage »
Anshul Bansal
Senior Manager at a consultancy
We have not had to contact customer service and support yet.
Read full review of ABBYY Vantage »
Mauricio Dias
C Data and Documents For Automation at a tech services company
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
Read full review of ABBYY Vantage »
Tharun Kp
RPA and ABBYY Developer at a logistics company
The technical support is helpful. I rate the technical support a seven out of ten.
Read full review of ABBYY Vantage »
Pratheek Shiri
Abbyy Flexicapture Developer at a computer software company
Whenever we have issues, we raise a ticket, and we get a response from the support team.
Read full review of ABBYY Vantage »
Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
Read full review of ABBYY Vantage »
Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
Read full review of ABBYY Vantage »
Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
Read full review of ABBYY Vantage »
Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
Read full review of ABBYY Vantage »
Anonymous User
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
Read full review of ABBYY Vantage »
Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
Read full review of ABBYY Vantage »
Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
Read full review of ABBYY Vantage »
Priya Zaveri
Automation Tech Resource Lead at a recruiting/HR firm
I have not contacted technical support.
Read full review of ABBYY Vantage »
Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
Read full review of ABBYY Vantage »
Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
Read full review of ABBYY Vantage »
Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
Read full review of ABBYY Vantage »
Anonymous User
RPA Developer/Consultant at a tech services company
Their tech support was successful. I would give them a nine or a 10 out of 10.
Read full review of ABBYY Vantage »
AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
Read full review of ABBYY Vantage »
Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
Read full review of ABBYY Vantage »
Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
Read full review of ABBYY Vantage »
Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
Read full review of ABBYY Vantage »
Mohamed Elbagoury
Senior Presales Consultant at a tech services company
The solution's technical support is very supportive.
Read full review of ABBYY Vantage »

Review 1 of 30

Alfonso Lee Garbanzo
Global Manager, Automation Technical Services at a manufacturing company
The main complaint with Automation Anywhere is when they release features that they don't have ready.
Read full review of Automation Anywhere »
IPSIT JANA
Automation & Emerging Technology Manager at a outsourcing company
Support for Automation Anywhere includes L1, L2, and L3 tiers, which respectively handle various levels of issues...
Read full review of Automation Anywhere »
Mahmoud Bani-Hani
RPA Solutions Manager at a wireless company
The technical support is great.
Read full review of Automation Anywhere »
Joel Samuel
Manager at a comms service provider
The technical support has been brilliant and good. They have been quick to respond with the right answers, as much as...
Read full review of Automation Anywhere »
Anonymous User
RPA Consultant at a tech services company
IQ Bot's technical support team takes a couple of weeks to respond.
Read full review of IQ Bot [EOL] »
Anonymous User
Professor at a university
Technical support is easy to access with various communication channels, including emails and personal calls....
Read full review of Automation Anywhere »
Anonymous User
CFO at a manufacturing company
We did not need to make use of the solution's technical support. This is because we made use of our critical six...
Read full review of IQ Bot [EOL] »
Anonymous User
Sap BW on HANA Consultant at a computer software company
Customer and technical support both were supportive and were able to provide solutions quickly.
Read full review of Automation Anywhere »
Anonymous User
Software Engineering Manager at a financial services firm
Technical support is good. They need to improve their response to production issues. They need to have knowledgeable...
Read full review of Automation Anywhere »
DivyenduYadav
Automation Developer at a energy/utilities company
AA has good support. Suppose we have any queries, they are there to help us. They have a support portal where we can...
Read full review of Automation Anywhere »
reviewer64819354
Director of Global Automation at a tech services company
We have been doing everything on our own. We haven't had to reach out to technical support for assistance just yet.
Read full review of IQ Bot [EOL] »
Joel Samuel
Manager at a comms service provider
I've contacted and escalated to the technical support team for this solution multiple times. I would rate them 3.5...
Read full review of Automation Anywhere »
Ram Tej Jaidam
Senior Machine Learning Engineer at a tech vendor
While I have not needed to reach out for support much. I did interact with their technical support during the...
Read full review of Automation Anywhere »
Anonymous User
Senior Account Executive at a manufacturing company
We have raised multiple tickets with Automation Anywhere, but we were not able to find a proper solution from them. I...
Read full review of Automation Anywhere »
Scott Francis
CEO at a computer software company
Our experience with technical support at Automation Anywhere has been great. They have been very helpful, especially...
Read full review of Automation Anywhere »
Reviewer7845234
COO at a venture capital & private equity firm
I wasn't entirely satisfied with Automation Anywhere's support. Cultural differences between them and UiPath or DDI...
Read full review of Automation Anywhere »
Anonymous User
Principal Analyst at a consumer goods company
The technical support has been really good. Honestly, it is very good. We have been getting good support from the...
Read full review of Automation Anywhere »
Anonymous User
RPA Developer at a tech services company
The technical support team was helpful at the time of installation and setup. Whenever we are stuck, the support...
Read full review of Automation Anywhere »
Amirul Arifin
Head of Automation at a tech services company
The technical support team has been prompt and helpful in addressing issues coming out of the platform. There is a...
Read full review of Automation Anywhere »
Sankarlal M
Senior Consultant at a consultancy
The technical support team was very good to work with, as they were knowledgeable and provided good explanations....
Read full review of Automation Anywhere »
Guruprasad Belle
AVP at a computer software company
Support wise, I think the company is doing great. When we hired support staff to help us with the installation the...
Read full review of Automation Anywhere »
Alexandre Dusseault
Technical Lead at a financial services firm
The person who is working on our architecture is not always available.
Read full review of Automation Anywhere »
Jiaming Deng
Developer at a financial services firm
I haven't had experience with the technical support. I never call them.
Read full review of Automation Anywhere »
Anonymous User
Manager Carrier Operations at a logistics company
We have contacted technical support many times. They are very helpful and very responsive in resolving any issues.
Read full review of IQ Bot [EOL] »
TusharKant
Automation Developer at a energy/utilities company
Technical support could be much better with the responses which we get. Also, guys come to our company and help us...
Read full review of Automation Anywhere »
Anonymous User
Business Operations Associate at a consultancy
Best customer service. They heard our case and provided the solution in a short turnaround time.
Read full review of Automation Anywhere »
Anonymous User
Executive Director, Business Analytics & Optimization & RPA Head at a hospitality company
I contacted their technical support when some of the functionality broke because of an upgrade or the functionality...
Read full review of Automation Anywhere »
Anonymous User
Senior Vice President and Digital Leader at a tech services company
My team is in touch with the technical support. I don't work directly with them.
Read full review of Automation Anywhere »
Anonymous User
Associate Director, Healthcare Technology Solutions at a consultancy
The technical support is inconsistent. It seems like every time we call, there's someone who has only been with...
Read full review of Automation Anywhere »
Reginald Christian
Head IT Operations and Infrastructure at a consultancy
The response from the technical support is really good. I just met the account manager and he was thrilled to see me.
Read full review of Automation Anywhere »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.