Compare ABBYY vs SS&C Blue Prism

ABBYY

Based on 52 reviews.

SS&C Blue Prism

Based on 136 reviews.

Latest Research

Buyer's Guide

ABBYY Vantage vs. Blue Prism

December 2025

Blue Prism vs. ABBYY Vantage

Updated: December 2025

Buyer's Guide

ABBYY Vantage vs. Blue Prism

December 2025

ABBYY Vantage vs. Blue Prism

Updated: December 2025

Buyer's Guide

ABBYY Vantage vs. Blue Prism Cloud

December 2025

ABBYY Vantage vs. Blue Prism Cloud

Updated: December 2025

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

7 reviews

0 reviews

7 reviews

8 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

13%

Comms Service Provider

Manufacturing Company

Financial Services Firm

19%

Manufacturing Company

Computer Software Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager at a consultancy
We use ABBYY to extract data from PDF documents or images in any format. We process a lot of tax forms and support...
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Anonymous User
Senior System Engineer at a tech services company
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
Read full review of ABBYY Timeline »

Review 1 of 2

Pavan-Sharma
Senior Consultant at a consultancy
In terms of use cases for Blue Prism, I worked on financial, BFSI use cases, specifically in banking and financial...
Read full review of Blue Prism »
AyanBanerjee
Cloud & AI Architect at a tech vendor
Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we...
Read full review of Blue Prism Cloud »

Review 1 of 2

Customer Service

Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
Read full review of ABBYY Vantage »
AnastasiaIlgova
Solution Architect at a tech services company
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
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Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
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Andrew Doman
Senior Manager at a tech vendor
The technical support is good. They solve problems relatively quickly.
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Amr Hammad
Managing Director at a computer software company
I provide the first-tier support for clients. However, for ABBYY's support, I would rate them eight out of ten.
Read full review of ABBYY Vantage »
Mauricio Dias
C Data and Documents For Automation at a tech services company
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
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Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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Jagadeesh J
Software Engineer at a tech services company
I would rate the technical support a nine out of ten.
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Tharun Kp
RPA and ABBYY Developer at a logistics company
The technical support is helpful. I rate the technical support a seven out of ten.
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Nesrin Benhayoun
Steering Manager at a financial services firm
We contracted the technical support and everything was fine with their support.
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Amr Hammad
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
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Pratheek Shiri
Abbyy Flexicapture Developer at a computer software company
Whenever we have issues, we raise a ticket, and we get a response from the support team.
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Aneesh_Nair
Product Analyst at a computer software company
We had only one or two technical instances, so I would rate the customer service around seven to eight out of ten.
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Mauricio Dias
C Data and Documents For Automation at a tech services company
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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Anonymous User
senior consultant at a tech vendor
Support does not answer tickets in a timely manner but eventually closes questions. For example, I have a few tickets...
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
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Priya Zaveri
Automation Tech Resource Lead at a recruiting/HR firm
I have not contacted technical support.
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Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
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Anonymous User
RPA Developer/Consultant at a tech services company
Their tech support was successful. I would give them a nine or a 10 out of 10.
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Anonymous User
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
Read full review of ABBYY Vantage »
Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
Read full review of ABBYY Vantage »

Review 1 of 30

PARTH DAVE
RPA Developer at a logistics company
Support is not bad, but it is time-consuming at times.
Read full review of Blue Prism Cloud »
Dinesh P
Technical Architect at a computer software company
I would rate the technical support by Blue Prism as eight out of ten, with both products being comparable, but Blue...
Read full review of Blue Prism »
Mohammed Tafazal
RPA Lead Architect and Manager at a computer software company
We used to contact Blue Prism for license parts and if we need another consultant. Technical support is not as...
Read full review of Blue Prism Cloud »
Emeka Uchendi
IT Consultant at a tech services company
We have found it difficult to receive support from Blue Prism.
Read full review of Blue Prism »
Srikanth RB
BA Manager at a tech vendor
Technical support is good. they are helpful and responsive. From my understanding, the team never had issues in terms...
Read full review of Blue Prism »
Zameer Shaik
RPA Lead at a tech services company
In the beginning, when we were working with Blue Prism version 5, there were some issues after installing the latest...
Read full review of Blue Prism »
AyanBanerjee
Cloud & AI Architect at a tech vendor
My experience with the technical support of Blue Prism Cloud is positive; it is quite good overall, and I haven't...
Read full review of Blue Prism Cloud »
Anonymous User
Project Manager at a energy/utilities company
We don't really use support, It can be expensive. We need it to be 24/7 as our processes run 24/7 and if something...
Read full review of Blue Prism »
Anonymous User
Head of Process automation at a financial services firm
We have had problems with the solution, but between our vendor and the Blue Prism technical support, we have managed...
Read full review of Blue Prism »
Anonymous User
Bank Employee at a manufacturing company
It is pretty good.
Read full review of Blue Prism »
DavidBiden
Managing Director of Automation at a tech services company
Their technical support is quite good.
Read full review of Blue Prism »
Anonymous User
Manager Operational Excellence and Robotics at a manufacturing company
I have never contacted technical support. I am more on the business side of things or a profit analyst.
Read full review of Blue Prism Cloud »
Anonymous User
Doctoral Researcher at a educational organization
Most of our use cases are back office-based. They usually don't interfere with our day-to-day operations. We tend to...
Read full review of Blue Prism »
Sravani K
RPA Developer at a tech vendor
I have only been in contact with technical support one time when I had some issues writing Blue Prism certifications....
Read full review of Blue Prism »
Anonymous User
GRC Analyst at a marketing services firm
We probably haven't gone through their standard support channels, but we reach out to our contact there when needed,...
Read full review of Blue Prism »
Anonymous User
Specialist-Configurator at a tech services company
Technical support wasn't great. On a scale of 1 to 5, I would give it a 3.
Read full review of Blue Prism »
Rao Parathnandh
Senior Specialist at a comms service provider
I'm sorry to say their technical support is very bad. The technical support, the client support, the academic...
Read full review of Blue Prism »
Acacio Melo
RPA Developer at a consultancy
The customer support team for this solution are very good. They have fast response times. I would rate them a ten out...
Read full review of Blue Prism Cloud »
Anonymous User
Senior Software Engineer at a computer software company
We did require support, but we got it from the website. If you compare it with UiPath and you require support, there...
Read full review of Blue Prism »
Anonymous User
Digital Strategy Manager at a energy/utilities company
Their tech support is good but can be improved. Every ticket first goes to L1, and then it goes to L2. Many times,...
Read full review of Blue Prism »
Anonymous User
Head of Transformation at a financial services firm
They have a call every three months with me to understand what are my needs at that moment. If they can adjust...
Read full review of Blue Prism »
Jayveer Mandora
Lead RPA Developer at a tech services company
I would rate the technical support a five out of ten. Sometimes we have problems because we understand the technical...
Read full review of Blue Prism »
Anonymous User
Development Lead For RI DMV Modernization at a tech services company
I never got a chance to contact their technical support.
Read full review of Blue Prism »
Pranay Lingala
RPA Architect at a tech services company
We don't interact with their technical support. I work in an environment where we implement use cases and give them...
Read full review of Blue Prism »
Ghaith ABDESSALEM
Enterprise Resources Planning Consultant at a tech services company
I've never used technical support, but I've gotten answers from community forums and blogs.
Read full review of Blue Prism Cloud »
Anonymous User
Senior SAP Analyst at a energy/utilities company
We have never contacted the tech support team since we have our own internal technical team.
Read full review of Blue Prism »
Anonymous User
RPA Developer at a tech services company
Their technical support is not that reliable. They are quite slow, and their response is not that proactive for our...
Read full review of Blue Prism »
Amar Yelne
RPA Developer
The support from Blue Prism is very good.
Read full review of Blue Prism »
Ravi Kiran Vadigineni
Solution Architect at a manufacturing company
I rate the technical support for Blue Prism Cloud at six.
Read full review of Blue Prism Cloud »
Anonymous User
Director Of Innovation at a tech vendor
We have been in this for quite a long time. I myself have put in 33 years in the IT industry. Most of the time it...
Read full review of Blue Prism »

Review 1 of 30

Technical Support

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