Compare ABBYY vs SS&C Blue Prism

ABBYY

Based on 52 reviews.

SS&C Blue Prism

Based on 136 reviews.

Latest Research

Buyer's Guide

ABBYY Vantage vs. Blue Prism

December 2025

Blue Prism vs. ABBYY Vantage

Updated: December 2025

Buyer's Guide

ABBYY Vantage vs. Blue Prism

December 2025

ABBYY Vantage vs. Blue Prism

Updated: December 2025

Buyer's Guide

ABBYY Vantage vs. Blue Prism Cloud

December 2025

ABBYY Vantage vs. Blue Prism Cloud

Updated: December 2025

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

7 reviews

0 reviews

7 reviews

8 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

13%

Comms Service Provider

Manufacturing Company

Financial Services Firm

19%

Manufacturing Company

Computer Software Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager at a consultancy
We use ABBYY to extract data from PDF documents or images in any format. We process a lot of tax forms and support...
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Anonymous User
Senior System Engineer at a tech services company
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
Read full review of ABBYY Timeline »

Review 1 of 2

Pavan-Sharma
Senior Consultant at a consultancy
In terms of use cases for Blue Prism, I worked on financial, BFSI use cases, specifically in banking and financial...
Read full review of Blue Prism »
AyanBanerjee
Cloud & AI Architect at a tech vendor
Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we...
Read full review of Blue Prism Cloud »

Review 1 of 2

Customer Service

Shiwali Shukla
IDP consultant at a outsourcing company
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
Read full review of ABBYY Vantage »
Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
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Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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AnastasiaIlgova
Solution Architect at a tech services company
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
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Mauricio Dias
C Data and Documents For Automation at a tech services company
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
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Anshul Bansal
Senior Manager at a consultancy
We have not had to contact customer service and support yet.
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Nesrin Benhayoun
Steering Manager at a financial services firm
We contracted the technical support and everything was fine with their support.
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Jagadeesh J
Software Engineer at a tech services company
I would rate the technical support a nine out of ten.
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Mauricio Dias
C Data and Documents For Automation at a tech services company
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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Andrew Doman
Senior Manager at a tech vendor
The technical support is good. They solve problems relatively quickly.
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RohithPradeep
Developer at a manufacturing company
The support is weak and it is difficult to find answers for day-to-day problems. There is no forum for answers and...
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Tharun Kp
RPA and ABBYY Developer at a logistics company
The technical support is helpful. I rate the technical support a seven out of ten.
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Amr Hammad
Managing Director at a computer software company
I provide the first-tier support for clients. However, for ABBYY's support, I would rate them eight out of ten.
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Anonymous User
senior consultant at a tech vendor
Support does not answer tickets in a timely manner but eventually closes questions. For example, I have a few tickets...
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Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
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Anonymous User
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
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Priya Zaveri
Automation Tech Resource Lead at a recruiting/HR firm
I have not contacted technical support.
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Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
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Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
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Brian Grover
Senior Consultant at a tech services company
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
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Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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Anonymous User
RPA Developer/Consultant at a tech services company
Their tech support was successful. I would give them a nine or a 10 out of 10.
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Review 1 of 30

Ajay Nayak
Senior Data Engineer at a manufacturing company
I would rate the technical support a ten out of ten.
Read full review of Blue Prism »
PaulBull
Intelligent Automation Delivery Manager at a tech services company
The customer service and support depend on your customer level. So, if you're a platinum implementation partner or a...
Read full review of Blue Prism »
Renjith Raghunathan
RPA Team Lead Developer at a financial services firm
If we purchase multiple bots, we always receive quick support from SS&C Blue Prism's team. Therefore, if we face any...
Read full review of Blue Prism »
Pavan-Sharma
Senior Consultant at a consultancy
My experience with Blue Prism's technical support has been largely positive, with them being very responsive when...
Read full review of Blue Prism »
Bwalya Kasase
Operation Analyst at a energy/utilities company
The technical support team responds to the queries quickly.
Read full review of Blue Prism Cloud »
AyanBanerjee
Cloud & AI Architect at a tech vendor
My experience with the technical support of Blue Prism Cloud is positive; it is quite good overall, and I haven't...
Read full review of Blue Prism Cloud »
Srikanth RB
BA Manager at a tech vendor
Technical support is good. they are helpful and responsive. From my understanding, the team never had issues in terms...
Read full review of Blue Prism »
Kumar Animesh
Automation Manager at a healthcare company
The technical support team of Blue Prism Cloud is very good. Sometimes they even let us report issues with our...
Read full review of Blue Prism Cloud »
Ghaith ABDESSALEM
Enterprise Resources Planning Consultant at a tech services company
I've never used technical support, but I've gotten answers from community forums and blogs.
Read full review of Blue Prism Cloud »
Anonymous User
Owner at a insurance company
The technical support team is proactive, responsive, and open to feedback and suggestions. Overall, it has been a...
Read full review of Blue Prism Cloud »
Anonymous User
Director Of Innovation at a tech vendor
We have been in this for quite a long time. I myself have put in 33 years in the IT industry. Most of the time it...
Read full review of Blue Prism »
Anonymous User
Head of Solution Development at a energy/utilities company
Technical support have been very responsive.
Read full review of Blue Prism Cloud »
Anonymous User
Development Lead For RI DMV Modernization at a tech services company
I never got a chance to contact their technical support.
Read full review of Blue Prism »
Anonymous User
Senior Consultant at a tech vendor
I haven't had any issues with technical support. From the UiPath side, they're not really responsive when we ask...
Read full review of Blue Prism Cloud »
Anonymous User
Senior Consultant - Intelligent Automations at a tech services company
We've contacted technical support. Blue Prism support is very accessible. The access to the web portal and the...
Read full review of Blue Prism Cloud »
Rohit K Sharma
Ops Innovation Platform Manager at a financial services firm
We are at the top support tier and have had a good experience so far.
Read full review of Blue Prism »
Anonymous User
RPA Developer at a university
The tech support of Blue Prism is amazing. Also, the tool has good documentation. I haven’t felt the need to contact...
Read full review of Blue Prism Cloud »
MehakTalwar
Project Manager at a transportation company
There is a partner who is doing the automation for us, and they contact the technical support. We don't have any...
Read full review of Blue Prism »
Anonymous User
Doctoral Researcher at a educational organization
Most of our use cases are back office-based. They usually don't interfere with our day-to-day operations. We tend to...
Read full review of Blue Prism »
Lalit Tole
Research Analyst at a financial services firm
We have not had a need to contact technical support at this point.
Read full review of Blue Prism Cloud »
Anonymous User
Digital Strategy Manager at a energy/utilities company
Their tech support is good but can be improved. Every ticket first goes to L1, and then it goes to L2. Many times,...
Read full review of Blue Prism »
Anonymous User
Technology Manager at a transportation company
In terms of support, they have almost everything for Blue Prism. They have tutorials and other such materials. I...
Read full review of Blue Prism »
Anonymous User
Head of Transformation at a financial services firm
They have a call every three months with me to understand what are my needs at that moment. If they can adjust...
Read full review of Blue Prism »
Anonymous User
Business Head at a consumer goods company
Our clients seem to be happy with the technical support. I haven't heard any complaints.
Read full review of Blue Prism »
Anonymous User
Manager, Information Technology Automation Delivery at a manufacturing company
They're good. We didn't find any issues.
Read full review of Blue Prism »
Anonymous User
Senior Digital Program Manager at a insurance company
Their technical support team was very good. Our company was satisfied with the level of service they provided.
Read full review of Blue Prism Cloud »
Giovana Reis
Senior Planning and Control Analyst at a translation and localization position
The support is great for Blue Prism when you are implementing the solution. However, since it is a new solution there...
Read full review of Blue Prism »
Anonymous User
Director at a tech vendor
We didn’t have to contact technical support as we worked closely with an integrator. They handled everything for us.
Read full review of Blue Prism Cloud »
Anonymous User
Manager Finance at a tech services company
We have not contacted technical support. We haven't had the need to.
Read full review of Blue Prism »
Anonymous User
Director at a consultancy
I have not reached out to technical support, but my teammate has.
Read full review of Blue Prism »

Review 1 of 30

Technical Support

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