Compare AdNovum vs Omada

AdNovum

Omada

Based on 64 reviews.

Sample Customers

NEVIS nevisIDM

PostFinance, Quilvest, Generali, Swisscom Extranet

Omada Identity

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing

Popular Solutions

Omada Identity

19 reviews

Top Industries

Construction Company

28%

Financial Services Firm

14%

Comms Service Provider

12%

Healthcare Company

Financial Services Firm

14%

Manufacturing Company

11%

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

AmitRathod
Senior Analyst at Toll Holdings Limited
Omada Identity is used for automation of life cycle management, compliance and audit management, risk mitigation,...
Read full review of Omada Identity »

Review 1 of 1

Customer Service

No Data Available

Carsten Eiberg
Iam Security Specialist at a insurance company
I have called their service desk or help desk system every now and then, at least once a week. Their help desk is...
Read full review of Omada Identity »
Jens Melzer
Senior IGA Consultant at incowia GmbH
I find the customer support from Omada Identity good.
Read full review of Omada Identity »
Rajani Goli
Associate Security Analyst at Tech Mahindra
Regarding customer support for Omada Identity, I rate it 10 out of 10, as they are very responsive and helpful. They...
Read full review of Omada Identity »
Thieu Ackermans
IT System Admin at Avans Hogeschool
The technical support is the best.
Read full review of Omada Identity »
Espen Bago
Identity and Access Program Owner at NAV
I have interacted with them because we had used the vendor instead of a third-party integrator, which worked well for...
Read full review of Omada Identity »
Espen Bago
Identity and Access Program Owner at NAV
My team had contacted Omada Identity's technical support for a few things, and I think they were generally satisfied.
Read full review of Omada Identity »
Dietmar Wettach
Identity and Access Product Owner at Flughafen Zürich AG
We receive technical support from our partner in Switzerland.
Read full review of Omada Identity »
Ilanguak Olsen
Owner at Iqo.dk
My team contacts Omada Identity technical support whenever there's an error or a hiccup. There's a ticketing system...
Read full review of Omada Identity »
Thorsten Brüggemann
Head of IT Identity Team at a manufacturing company
The project environment is, of course, different from the live environment. It will be interesting to see how users...
Read full review of Omada Identity »
Anonymous User
Application Consulting & Management Administrator at a computer software company
We haven't submitted any support tickets to Omada so far because we have been solving our issues with consultants.
Read full review of Omada Identity »
Marc Plagge
IAM Product Owner at a transportation company
The technical support team has specific response times. Additionally, we have an Omada consultant present on our site...
Read full review of Omada Identity »
Anonymous User
Manager at a manufacturing company
We do not contact their technical support directly because we have a service agreement already in place with them...
Read full review of Omada Identity »
Angéla
Senior IAM Specialist at Gemeente Utrecht
We have a consultant from Traxion. He helps us with everything related to Omada. If there is something wrong, we go...
Read full review of Omada Identity »
Anonymous User
Product owner at a energy/utilities company
The response time can be slow at times. They are knowledgeable but seem to be so busy that they can't respond to our...
Read full review of Omada Identity »
Anonymous User
IT Security Architect at CARL IT Solutions GmbH
I would rate the support a seven out of ten. Sometimes, the time it takes to respond to a ticket is too long. Also,...
Read full review of Omada Identity »
User:720332
IT Security Consultant at a computer software company
I rate our support a seven out of ten. We do not get support directly from Omada. Instead, we use a partner. They're...
Read full review of Omada Identity »
PankajKumar10
Senior Software Engineer at Capgemini
Customer support from Omada Identity is really nice. We raised a concern to Omada Identity and quickly their team...
Read full review of Omada Identity »
Anonymous User
IT Projects Specialist at Advantest Corp
We rate Omada support 7 out of 10
Read full review of Omada Identity »
Anonymous User
Senior Developer at a financial services firm
I would rate customer support around a seven. While the expertise of the support team tends to be high when we...
Read full review of Omada Identity »
Arun Kothanath
Chief Security Strategist at Clango
The Omada product documentation could use a good uplift. Some documentation is outdated as well as other...
Read full review of Omada Identity »
Anonymous User
Lead Cyber Security Architect at a tech vendor
The vendor support needs improvement because we have reported serious incidents that remain unresolved, leading to an...
Read full review of Omada Identity »
Anonymous User
SQL Server Consultant at a tech services company
I have had no problem with technical support. I have enrolled two similar people, with access to their partner...
Read full review of Omada Identity »
Anonymous User
Works at a financial services firm
The technical support team is constantly working to improve, but resolving complex issues can still be...
Read full review of Omada Identity »
Sudhik Kathariya
Senior Developer at Guidewire Limited
Their support is good. It is not the best. They could do better in terms of response time and knowledge.
Read full review of Omada Identity »
Rishabh Chaubey
Security Delivery Senior Analyst at a tech vendor
Customer support for Omada Identity is lacking. When I encounter issues and reach out to the team, their responses...
Read full review of Omada Identity »
Anonymous User
Senior Systems Consultant at a retailer
On average, the technical support is good.
Read full review of Omada Identity »
Anonymous User
Solution Manager at AB Group
We currently utilize two partnered consultants for support. These consultants assist us with any difficulties we...
Read full review of Omada Identity »
Anonymous User
IAM Solution repsonsible at a retailer
I rate Omada support a seven out of ten. Sometimes it takes them too long to get back to us regarding smaller issues,...
Read full review of Omada Identity »
Sudhik Kathariya
Senior Developer at Guidewire Limited
I would rate the support of Omada Identity as a six out of ten.
Read full review of Omada Identity »
Anonymous User
Selvstænding IAM-arkitekt at a financial services firm
Above average.
Read full review of Omada Identity »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.