Compare AdNovum vs Omada

AdNovum

Omada

Based on 58 reviews.

Sample Customers

NEVIS nevisIDM

PostFinance, Quilvest, Generali, Swisscom Extranet

Omada Identity

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing

Popular Solutions

Omada Identity

13 reviews

Top Industries

Construction Company

25%

Financial Services Firm

21%

Comms Service Provider

11%

Healthcare Company

Financial Services Firm

14%

Manufacturing Company

11%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

AmitRathod
Senior Analyst at Toll Holdings Limited
Omada Identity is used for automation of life cycle management, compliance and audit management, risk mitigation,...
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Review 1 of 1

Customer Service

No Data Available

AmitRathod
Senior Analyst at Toll Holdings Limited
For customer service, I would rate it a seven out of ten on a scale of one to ten.
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Vuyolethu Sithatu
Senior IT Support Technician at a manufacturing company
The customer support for Omada Identity is excellent. We interacted with a company called Integral, who provide...
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Led Hilderink
principal IGA consultant and partner at Fortigi
Customer support is where we are in between most of the time. The customer calls us if they have a problem, and if...
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Gjert Tronstad
Chief Information Security Officer at a manufacturing company
For us, their technical support has been fantastic. Also, Omada definitely provides us with a clear roadmap for...
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Lars Henrik Jensen
Lead Cyber Security Architect at Ernst & Young
The vendor support needs improvement because we have reported serious incidents that remain unresolved, leading to an...
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Ilanguak Olsen
Owner at Iqo.dk
My team contacts Omada Identity technical support whenever there's an error or a hiccup. There's a ticketing system...
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Harold Van Ham
Product owner Identity & Access management at Avans Hogeschool
So far, we have Mads as our customer success manager. He is a very good engineer. He is almost a part of our team, so...
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Anonymous User
IT Project Manager at a energy/utilities company
With our customer success manager (CSM), we have a monthly meeting. So anytime we have some questions on each help, I...
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Anonymous User
IT Analyst at a manufacturing company
I often communicate with the technical support of Omada Identity regarding maintenance. There is maintenance every...
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User:720332
IT Security Consultant at a computer software company
I rate our support a seven out of ten. We do not get support directly from Omada. Instead, we use a partner. They're...
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Arun Kothanath
Chief Security Strategist at Clango
The Omada product documentation could use a good uplift. Some documentation is outdated as well as other...
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Anonymous User
Solution Manager at AB Group
We currently utilize two partnered consultants for support. These consultants assist us with any difficulties we...
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Anonymous User
IAM Solution repsonsible at a retailer
I rate Omada support a seven out of ten. Sometimes it takes them too long to get back to us regarding smaller issues,...
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Anonymous User
IT Team manager at a financial services firm
Sometimes the support team doesn't provide clear instructions on how to solve our problems. This might be because we...
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Anonymous User
Project manager Identity & Access Management bij Fontys Hogescholen at a university
We had good support from the supplier for this product.
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Anonymous User
Application Consulting & Management Administrator at a computer software company
We haven't submitted any support tickets to Omada so far because we have been solving our issues with consultants.
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Angéla
Senior IAM Specialist at Gemeente Utrecht
Right now, I don't feel that I have any influence on the features that they are delivering to us. My supplier has...
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Anonymous User
Product owner at a energy/utilities company
The response time can be slow at times. They are knowledgeable but seem to be so busy that they can't respond to our...
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Anonymous User
SQL Server Consultant at a tech services company
I have had no problem with technical support. I have enrolled two similar people, with access to their partner...
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Ahmed-Hamza
Identity Access Management (IAM) Engineer at Draexlmaier
On a scale from one to ten, I would rate the technical support at a six; it's not catastrophic, however, it's not the...
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Anonymous User
Solution Architect IAM at a energy/utilities company
If you are contacting them for a major issue, the support is good. If it is a more simple question, it could take up...
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Tomas S.
Product Owner at a financial services firm
I rate Omada 9 out of 10 for support. They respond quickly and provide good answers. They will look into it for us if...
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Anonymous User
Senior Systems Consultant at a retailer
On average, the technical support is good.
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Rishabh Chaubey
Security Delivery Senior Analyst at a tech vendor
Customer support for Omada Identity is lacking. When I encounter issues and reach out to the team, their responses...
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Arno Stolwijk
Partner bij Navaio IT Security at Navaio IT Security
They know what they are doing when setting up the business because this is their core business. There is no waiting...
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Anonymous User
Security Architect at a tech company
Because we are still in the rollout stage, we mainly work directly with our customer success manager. A few tickets...
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Angéla
Senior IAM Specialist at Gemeente Utrecht
We have a consultant from Traxion. He helps us with everything related to Omada. If there is something wrong, we go...
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Anonymous User
Senior Consultant at Københavns Kommune
Their technical support is good, but there is room for improvement. One problem that we have discussed with Omada...
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Anonymous User
IT Projects Specialist at Advantest Corp
We rate Omada support 7 out of 10
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DuaneGraham
CEO at Clango
We have relationships with Omada from the chief revenue officer, all the way down. When we really need to make...
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Review 1 of 30

Technical Support

No Data Available

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