Compare AdNovum vs SailPoint

AdNovum

SailPoint

Based on 73 reviews.

Sample Customers

Popular Solutions

SailPoint Identity Security Cloud

8 reviews

SailPoint Agent Identity Security

1 reviews

Top Industries

Construction Company

28%

Financial Services Firm

14%

Outsourcing Company

12%

Comms Service Provider

10%

Financial Services Firm

13%

Outsourcing Company

10%

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Mitch MO
Specialist Consultant at a financial services firm
We use it to manage our lifecycle, to manage our access, and to make certification of our access. We use it for all...
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Anonymous User
Solution Architect at a real estate/law firm
If we decide to go with SailPoint Agent Identity Security, our main use case would be control and lifecycles over the...
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Review 1 of 2

Customer Service

No Data Available

Chris_Martin
Head of Advisory at Dotnext Europe
The solution’s technical support is very good.
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Praveen Jalumuru
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
The customer service is excellent, with quick response times and comprehensive support from the SailPoint team....
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SushantAggarwal
Architect(IAM) at a tech services company
We have not used technical support directly, but our clients use them, and we have not heard of any problems.
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Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
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Kaustubh Partha
Technical Support Analyst at CLSA
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle...
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HamadaElewa
Technical Sales Manager at Spire Solutions
The support is very good. I rate the support team an eight and a half out of ten.
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Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a manufacturing company
I have not interacted with their technical support.
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Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
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Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
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Matt Thomson
Principal Consultant at CyberCX
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
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Marcelo Marya
Governance Specialist Tl at CarePlus
We didn't have contact with the technical support for SailPoint IdentityIQ because we're using a third party for...
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reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
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Anonymous User
Management Consultant at a computer software company
I have not had experience with technical support.
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Anonymous User
Senior Manager at a consultancy
Technical support is responsive and helpful, and I would rate them seven out of ten.
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Anonymous User
IT Consultant at a computer software company
I haven't contacted the technical support team yet.
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Anonymous User
Delivery Manager at a tech services company
I would rate the technical support a 4/5.
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DharmendraKumar1
Senior Manager Cybersecurity at LTI - Larsen & Toubro Infotech
Technical support is very good. I would rate them a nine out of ten.
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Edwin Yang
Technical Account Manager at Infoarchi
The support team is quite responsive and understanding. Initially, they provide prompt responses, but their answers...
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Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
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Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
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Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
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Anonymous User
Senior Solution Architect at a tech services company
Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.
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Anonymous User
System Engineer at a consultancy
Our company's client, who uses the product, takes care of the technical support for the solution.
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Anonymous User
Sailpoint implementation Engineer at Starlink Ukraine
The technical support in the Middle East is being done through partners. SailPoint IdentityIQ has no physical...
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Omon Edeki
Technical Advisor, Java EE Developer at a computer software company
Excellent, they have a well supported active community of experts and support personnel.
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Anonymous User
Software Engineer at a tech services company
SailPoint support is very good.
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Anonymous User
IAM Architect at a comms service provider
Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people...
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Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
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Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
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Narayanan D
Principle at a manufacturing company
I am satisfied with their technical support.
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Technical Support

No Data Available

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