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SailPoint

Based on 72 reviews.

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Popular Solutions

SailPoint Identity Security Cloud

13 reviews

Top Industries

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Financial Services Firm

15%

Manufacturing Company

Computer Software Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Narayanan D
Principle at a manufacturing company
We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this...
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Review 1 of 1

Customer Service

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RameshBhattacharjee
Manager at RSM US LLP
The technical support is good. There are various levels of technical support that you can access depending on the...
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Quach Van Lam
Security Officer at ACB
I've dealt with technical support. However, I don't have much to comment on.
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RiyasAbdulkhader
Security Consultant at a financial services firm
Technical support is good.
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Mitch MO
Specialist Consultant at a financial services firm
I have not directly received support from this company because another department handles all support inquiries....
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Chris_Martin
Head of Advisory at Dotnext Europe
The solution’s technical support is very good.
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HamadaElewa
Technical Sales Manager at Spire Solutions
The support is very good. I rate the support team an eight and a half out of ten.
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Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
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Matt Thomson
Principal Consultant at CyberCX
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
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Anonymous User
IT Consultant at a computer software company
I haven't contacted the technical support team yet.
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Anonymous User
Tech Consulting Sr Associate at a consultancy
Customer Service: SailPoint has a strong account management and support team, each company has an account manager and...
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Anonymous User
IAM Architect at a comms service provider
Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people...
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reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
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Anonymous User
Delivery Manager at a tech services company
I would rate the technical support a 4/5.
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Kanchan Suman
Senior Architect at a consultancy
The technical support is good.
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Emiliano Saccani
Product Manager, Consultor at Assertiva
The technical support and community for SailPoint is great.
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Marcelo Marya
Governance Specialist Tl at CarePlus
We didn't have contact with the technical support for SailPoint IdentityIQ because we're using a third party for...
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Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
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Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
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Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
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Anonymous User
System Engineer at a consultancy
Our company's client, who uses the product, takes care of the technical support for the solution.
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Anonymous User
Sr. Application Test Engineer at a tech services company
Very good. Support is provided even on weekends.
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Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
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Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
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Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
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JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
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Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
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Anonymous User
Software Engineer at a tech services company
SailPoint support is very good.
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Anonymous User
Principal Technologist
Customer Service: Great, SailPoint offers several points of contact. You can use either the SailPoint communities,...
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Anonymous User
Assistant Consultant at a tech vendor
We only used support for a few months initially and they were very, very good. There was no problem at that time....
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Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a pharma/biotech company
I have not interacted with their technical support.
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Technical Support

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