Compare Altair vs Quest Software

Altair

Based on 28 reviews.

Quest Software

Based on 292 reviews.

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

Altair Monarch

MasterCard

Toad Data Point

Concordia University

Popular Solutions

Altair RapidMiner

6 reviews

Altair Knowledge Studio

1 reviews

Altair Monarch

1 reviews

erwin Data Modeler

10 reviews

KACE Systems Management Appliance (SMA)

2 reviews

Quest Foglight for APM [EOL]

0 reviews

Top Industries

Manufacturing Company

14%

Financial Services Firm

13%

Computer Software Company

Government

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Leo Sundararaj
Account Manager
I used Altair Knowledge Studio mainly for data preparation and creating decision trees. We used SAS for data...
Read full review of Altair Knowledge Studio »
VictorSantos
Professor at a recreational facilities/services company
I am a teacher at Coimbra Business School where I use Altair RapidMiner to prepare and understand data within my...
Read full review of Altair RapidMiner »
Leo Sundararaj
Account Manager
The primary use case of Altair Monarch was data extraction. I used it to process a lot of documents and data from...
Read full review of Altair Monarch »

Review 1 of 3

Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
I primarily use the solution for database monitoring, specifically for Oracle, Microsoft SQL Server, Postgres, SAP...
Read full review of Foglight for Databases »
Jog Raj
Senior Consultant at a computer software company
erwin Data Intelligence serves two primary use cases: one is where people use it as a data catalog, which is one of...
Read full review of erwin Data Intelligence »
Anonymous User
Senior Data Architect at a computer software company
Currently, I am an end-user of erwin Data Modeler, working as a full-time employee at TCS, not as a consultant. I...
Read full review of erwin Data Modeler »
Anonymous User
Sr Mgr Cyber Defense at a manufacturing company
My main use case for Change Auditor for Active Directory is auditing changes, finding changes to undo, and break-fix...
Read full review of Change Auditor for Active Directory »
Calvin Hilgenstock
System Administrator at a wholesaler/distributor
We use Quest QoreStor for an inline data application and compression for our backup server. Quest QoreStor allows you...
Read full review of QoreStor »

Review 1 of 5

Customer Service

Lionel Der Krikorian
Fondateur- Data Scientist - Analyste certifié sur RapidMiner at a tech services company
I use the community website for support. I have had several problems, and the community has always answered my...
Read full review of Altair RapidMiner »
Laurence Moseley
Emeritus Professor of Health Services Research at a university
I have not contacted technical support. I've only used the user forum.
Read full review of Altair RapidMiner »
Gopi Manoj Vuyyuru
Technical Support Team Lead at a tech services company
I never needed to contact RapidMiner's technical support team. I followed their blogs and support articles when I...
Read full review of Altair RapidMiner »
Scott Wu
0 at a manufacturing company
I reached out to support through either the support portal or community support.
Read full review of Altair RapidMiner »
Rohini Kram
Data Scientist at a wireless company
The technical support for RapidMiner is fantastic.
Read full review of Altair RapidMiner »
Aziz Lazraq
Professor at a university
Whenever I have a problem, I try to solve it myself. One time when I had a problem with deep learning, I tried to get...
Read full review of Altair RapidMiner »
VictorSantos
Professor at a recreational facilities/services company
I have not encountered any problems with Altair RapidMiner technical support. Registration and add-ons have been...
Read full review of Altair RapidMiner »
Leo Sundararaj
Account Manager
The support from Altair is seamless. They have a dedicated Data Analytics support team, and we can raise tickets for...
Read full review of Altair Knowledge Studio »
Anonymous User
Pre Post Sales Engineer at a wholesaler/distributor
Normally I use the community for support, and don't make contact with customer service. I have some friends who are...
Read full review of Altair RapidMiner »
Anonymous User
Senior Community Manager at a tech vendor
Superb.
Read full review of Altair RapidMiner »
Leo Sundararaj
Account Manager
The support for Altair Monarch is prompt and satisfactory. Although I seldom needed to contact support because the...
Read full review of Altair Monarch »
Aziz Lazraq
Professor at a university
I have never contacted technical support. Any time that I have had an issue, I have tried to solve it myself. One...
Read full review of Altair RapidMiner »
Anonymous User
Senior Manager at a consultancy
It's a little difficult to assess what RapidMiner support is like on average. We are partners, so the support is...
Read full review of Altair RapidMiner »
Andrey Alfiansyah
Executive Director at a philanthropy
RapidMiner technical support offers so much information. I feel that they've been helpful.
Read full review of Altair RapidMiner »
Anonymous User
Project Engineer at a engineering company
I was only in touch with technical support for a licensing issue, and it worked out fine. I have no complaints.
Read full review of Altair RapidMiner »
Aziz Lazraq
Professor at a university
I have not needed to use the support from RapidMiner. It is easy to use and my students do not need it.
Read full review of Altair RapidMiner »
RajivSharma
Senior Product Manager at a tech services company
In terms of technical support, whenever we face issues, the first place we go to are online forums or the solution's...
Read full review of Altair RapidMiner »

Review 1 of 17

Mark Dowden
Manager Directory Services at a media company
I haven't had to engage support for Recovery Manager for Active Directory.
Read full review of Recovery Manager for Active Directory »
Wesam Qashou
Senior Systems Engineer at a government
There is a good support team, and they will support you in finding the time to fix the problem and get the solution....
Read full review of NetVault Plus »
JorgeSanz
Data Governance Senior Advisor at a energy/utilities company
When we were working with third-party providers, they were giving very good support.
Read full review of erwin Data Modeler »
Wesam Qashou
Senior Systems Engineer at a government
Technical support is very good and very helpful. They know exactly what the problem is when you call.
Read full review of Quest Rapid Recovery [EOL] »
Timpa D Angaye
IT Manager at a energy/utilities company
We only really had interactions with technical support during the initial setup of the solution. they responded to...
Read full review of Quest Rapid Recovery [EOL] »
Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
We use support when we come across issues, and they are very responsive. I am pretty happy with the quality of...
Read full review of Foglight for Databases »
Celso Adamo
Data Modeler at a consultancy
I have not required technical support for the past two years because I have been able to accomplish everything I...
Read full review of erwin Data Modeler »
Krisarlex Foronda
Senior Operations Manager at a manufacturing company
The customer service and support could improve their approach to questioning issues. They tend to ask questions one...
Read full review of Change Auditor for Windows File Servers »
RicardoGarcia1
Avocat at a manufacturing company
The customer service is very good, providing quick customer support in Spanish.
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Systems Engineer & Owner at a tech services company
Technical Support has been excellent. Since we originally purchased, Dell purchased Quest – and the support is...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
System Software Specialist II at a government
I don't directly deal with technical support. I've never called them.
Read full review of KACE Systems Deployment Appliance (SDA) »
Krishna Majhi
Data Warehouse Analyst at a transportation company
I did not ever use technical support. If I need to, I do search for the errors in the blogs and forums on the net. I...
Read full review of Toad for Oracle »
Anonymous User
Security Systems Integrator at a tech services company
They have very good customer support and technical solutions. When I have a little issue, I call them and they fix it...
Read full review of KACE Systems Management Appliance (SMA) »
Daron Wilson
IT Manager at a consultancy
Another one of the reasons we've kept the solution is that the tech support has been insanely great over the years....
Read full review of KACE Desktop Authority [EOL] »
Anonymous User
Architecture Portfolio Manager at a financial services firm
Technical support is good.
Read full review of erwin Evolve »
Anonymous User
Vice President - DB Analyst/Admin at a financial services firm
I haven't had direct interaction with the tech support.
Read full review of Quest Foglight for APM [EOL] »
Daniel Nesnídal
Backup Engineer at a computer software company
I have used their support. When there is something that we are not able to solve, we have the option to go to the...
Read full review of NetVault Plus »
Anonymous User
IT Consultant - Infrastructure Services at a tech services company
I was not in contact with Dell for Foglight technical issues, this was handled by our customer.
Read full review of Quest Foglight for APM [EOL] »
Carsten Buscher
IT Systems Administrator at a computer software company
We use their standard technical support and our experience with them has been great. Every time I have asked them...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Database Administrator at a tech vendor
I've always had good experience with Dell Support, who we use for other products as well. All of my queries have been...
Read full review of Quest Foglight for APM [EOL] »
Mark_Cook
Infrastructure Analyst at a retailer
Some of the guys they've for there are really good, some of them are useless. I would rate their technical support as...
Read full review of Quest Rapid Recovery [EOL] »
Anonymous User
Solution Architect at a pharma/biotech company
We have used the technical support several times. It's really different based on the complexity of the task. Usually,...
Read full review of erwin Data Intelligence »
VIJAY VERMA
IT Manager at a pharma/biotech company
Technical support from Quest is fine, although we don't require much in terms of support. When we have had to use it,...
Read full review of NetVault Plus »
Anonymous User
Data Architect at a consultancy
The technical support is good.
Read full review of erwin Evolve »
Anonymous User
Sr. Enterprise Architect at a tech services company
In terms of support, I couldn't be happier with Grace, erwin's support rep who provides us with fantastic support. We...
Read full review of erwin Evolve »
Anonymous User
Enterprise Architect at a aerospace/defense firm
The support personnel are fantastic. Just the other day I was on the phone again with one of the support personnel...
Read full review of erwin Evolve »
Ujwal Sawant
Technical Manager at a tech services company
The technical support team takes a lot of time to resolve issues. One of our cases has been pending for three months....
Read full review of NetVault Plus »
SunilSingh2
Sr. system engineer at a computer software company
The initial setup process was good, and Quest support was helpful during the first tenant integration. I faced a...
Read full review of On Demand Migration »
Anonymous User
Systems and Network Administrator at a tech services company
I have used their Premier Support. They get back to us pretty quickly. They usually have somebody knowledgeable who...
Read full review of Quest Rapid Recovery [EOL] »
Pam Rivera
Independent Consultant at a tech consulting company
The technical support was always very responsive. It was just the tool itself that we just found too difficult to...
Read full review of erwin Evolve »

Review 1 of 30

Technical Support

No Data Available

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