Compare Alvaria vs Freshworks

Alvaria

Freshworks

Based on 87 reviews.

Sample Customers

Aspect Unified IP

Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com

Freshcaller

Untappd, Travix,The Dutch label Shop,Blyss, Loupen

Popular Solutions

Freshservice

12 reviews

Freshdesk

12 reviews

Freshsales

2 reviews

Top Industries

Financial Services Firm

20%

Performing Arts

11%

Insurance Company

11%

Comms Service Provider

Manufacturing Company

University

Educational Organization

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Gauri Thakur
Director, Portfolio Projects at a computer software company
My team has had SCSM experience because we moved the entire workflow of SCSM into ServiceNow, but it was part of...
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Raja Farrar
IT Service Delivery Manager at a tech services company
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
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Poornima Kumari
Interviewee at a healthcare company
I was trained in the use of Freshteam over the course of one month as part of an internship at the company I've been...
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Review 1 of 3

Customer Service

No Data Available

Cristina Neri
Sales Manager Managed Services and Digital Solutions at a comms service provider
I don't have any issues owing to which I need to contact the solution's technical support.
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Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
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Amit Lavi
VP Customer Success at a tech vendor
The technical support from Freshdesk is great, they are responsive.
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GeorgeMartin
Director and Owner at a tech services company
I've contacted customer support on multiple occasions and there are two main considerations; response time, and...
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HeshamFouad
Quality and Technical Support Department Manager at a tech services company
We have made use of the training academy and the technical support team from Freshdesk. Both have been very good...
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Bijoykrishna Das
sap technical lead at a manufacturing company
The technical support team is very good.
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Gauri Thakur
Director, Portfolio Projects at a computer software company
I don't communicate frequently with the technical support of Freshdesk. My customers, the OEM, do. My team has the...
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Curtis Braun
Principal Consultant at a consultancy
They're not very good at technical support.
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Yousef Almomani
Systems Engineer at a consultancy
The customer support for Freshservice is super great, and I would rate the customer support a 10 out of 10.
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Tim Guilder
Head of Production Technology at a insurance company
The customer support has always been very engaged and they're good at communicating. I appreciate that they let us...
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Alexey Timchenko
Senior Vice President Information Technology at a comms service provider
I have used the vendor's tech support, and they are very responsive, with room for improvement. Occasionally, dealing...
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Emmanuel Manios
Lead Enterprise Support Technician at a retailer
I've only used them a couple of times. However, in every case that they've helped me out with, they've been very...
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reviewer9072573
IT Technician at a retailer
The customer service is satisfactory, though there might be delays in response for non-critical issues.
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Anonymous User
Network Analyst at a real estate/law firm
Their technical support is good. Usually, their response time is pretty fast, and they do follow up to make sure that...
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Divya BC
CX Team at a tech services company
If we have any doubts, we have many articles available online. We contact the support team only in a worst-case...
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Anonymous User
IT Project Team Leader
We've used support in the past and have gotten good feedback and assistance. We are happy with the level of support.
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Anonymous User
Presales Engineer at a tech services company
Freshservice support is very reactive and helpful when we have a question or issue. Technical support is totally free...
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Anonymous User
Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
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Anonymous User
Security Engineer (SOC) at a tech services company
Freshservice's customer support is responsive and helpful. When we have questions about configuring AWS-related...
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Paulo Roberto Vieira Mendes
Operations Manager at a leisure / travel company
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
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Srini Konakanchi
Vice President at a computer software company
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
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Ashakir Akbar
SAP-Program Manager at a manufacturing company
Technical support is good and super fast.
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Anita Orioma
Customer Success Manager
The Freshdesk support team has been good. If you reach out for needed support, they are responsive. However, we have...
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Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
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Anonymous User
Consultant at a tech services company
Dealing with support was challenging. Their support is based in India, so it's all in English, and I'm not fluent, so...
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Yudhi Nr
Business Development Manager at a non-tech company
I would the customer support an eight out of ten as they respond to our queries quickly.
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Anonymous User
Director of IT at a wholesaler/distributor
They were decent. I was CC'd on a couple of emails when we were setting it up initially. There was some stuff about...
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Harshit Pahuja
Operations Manager at a healthcare company
Customer Service: 8/10 Technical Support: 8/10
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Sabrina Adhar
Call Centre Manager at a retailer
They offer customer support, and I would rate them a nine on a scale of one to ten, as their service meets our...
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Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at a tech services company
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
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Review 1 of 30

Technical Support

No Data Available

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