Compare Alvaria vs Freshworks

Alvaria

Freshworks

Based on 97 reviews.

Sample Customers

Aspect Unified IP

Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com

Freshcaller

Untappd, Travix,The Dutch label Shop,Blyss, Loupen

Popular Solutions

Freshdesk

15 reviews

Freshservice

11 reviews

Freshsales

3 reviews

Top Industries

Construction Company

19%

Financial Services Firm

17%

Comms Service Provider

Performing Arts

Construction Company

12%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Manojkumar Reddy
Associate Technology Consultant at a tech vendor
Freshsales is our CRM tool and CRM platform. Whenever we want to sell a product to a customer or when they inquire on...
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JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
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Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
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Review 1 of 3

Customer Service

No Data Available

Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
I have used the vendor's tech support, and they are very responsive, with room for improvement. Occasionally, dealing...
Read full review of Freshdesk »
JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
Curtis Braun
Principal Consultant at Advc8 Consulting
They're not very good at technical support.
Read full review of Freshservice »
Trilochana Gouda
IT manager at a comms service provider
We had a good experience with customer service, receiving a positive response from technical support.
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Leandro-Coelho
Engenheiro de pré-vendas at Pise4
The technical support for this solution is good. We receive support from our distributor called Tech Data Synnex. I...
Read full review of Freshsales »
HeshamFouad
Quality and Technical Support Department Manager at dsquares
We have made use of the training academy and the technical support team from Freshdesk. Both have been very good...
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Cristina Neri
Sales Manager Managed Services and Digital Solutions at Alosys Communications
I don't have any issues owing to which I need to contact the solution's technical support.
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SujayRao
Senior Manager, Customer Value & Innovation at CoinDCX
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
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ParthSudra
Solutions Architect at Locuz Enterprise Solutions Ltd
My approach to customer service depends on the customer experience feedback I receive. I use a prepared checklist to...
Read full review of Freshdesk Omni »
Anonymous User
Director of IT at a wholesaler/distributor
They were decent. I was CC'd on a couple of emails when we were setting it up initially. There was some stuff about...
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Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
Read full review of Freshservice »
Yudhi Nr
Business Development Manager at Torch
I would the customer support an eight out of ten as they respond to our queries quickly.
Read full review of Freshsales »
Anonymous User
Consultant at a tech services company
Dealing with support was challenging. Their support is based in India, so it's all in English, and I'm not fluent, so...
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Anonymous User
IT & Operations Manager at a financial services firm
Their technical support could be improved. There have been times where we have been bounced around for simple issues....
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Raja Farrar
IT Service Delivery Manager at Symposiam
I have seen a favorable return on investment resulting from Freshservice. Time savings are evident with MTTR reduced...
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Deepak Bartwal
Application Manager at a retailer
There is no direct contact number to reach a designated person. We need to call their tech support and deal with a...
Read full review of Freshdesk »
reviewer9072573
IT Technician at a retailer
The customer service is satisfactory, though there might be delays in response for non-critical issues.
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Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
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Anonymous User
Asst. Vice President at a performing arts
Freshdesk support is great. If we ever had minor performance issues, it would just take an email or call to the...
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Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at Kyndryl
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
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Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
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Anonymous User
Operations Manager at Instant Travel
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
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Anonymous User
Mobile Developer at a tech services company
8/10 - since they are always active and take actions if possible.
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Anonymous User
Presales Engineer at a tech services company
Freshservice support is very reactive and helpful when we have a question or issue. Technical support is totally free...
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Srini Konakanchi
Vice President at Sysnet Global Technologies
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
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Sabrina Adhar
Call Centre Manager at a retailer
They offer customer support, and I would rate them a nine on a scale of one to ten, as their service meets our...
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Anonymous User
Sr cloud engineer at a tech vendor
The customer support for Freshdesk Omni is good.
Read full review of Freshdesk Omni »
Anonymous User
Security Engineer (SOC) at a tech services company
Freshservice's customer support is responsive and helpful. When we have questions about configuring AWS-related...
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Harshit Pahuja
Operations Manager at Be You Plus
Customer Service: 8/10 Technical Support: 8/10
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Oluwatosin Nelson
Product Manager at RelianceHealth
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
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Review 1 of 30

Technical Support

No Data Available

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