Compare Anthology vs Freshworks

Anthology

Based on 1 review.

Freshworks

Based on 112 reviews.

Sample Customers

Anthology Engage

Kotak General Insurance, CHILDLINE India Foundation (CIF), JetPrivilege, Prevas

Freshdesk

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember

Freshsales

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Popular Solutions

0 reviews

15 reviews

11 reviews

11 reviews

Top Industries

University

21%

Non Profit

18%

Construction Company

11%

Healthcare Company

Construction Company

13%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Benjamin Ongutoye
DevOps Engineer at ZuriChat
My main use case for Freshdesk Omni includes three ways. First, I use it to provide customer support through a ticket...
Read full review of Freshdesk Omni »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »
Arjun Bn
Business Development Manager at a consultancy
My main use case for Freshsales is the Sales Sequence feature, which automates the time-consuming process of sending...
Read full review of Freshsales »

Review 1 of 4

Customer Service

Anonymous User
Applications Systems Administrator at a university
I would give technical support a rating of 3/5. In the past, I would have rated this higher. Lately, it seems to...
Read full review of Anthoology Student »

Review 1 of 1

Amit Lavi
VP Customer Success at Secret Double Octopus
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Gauri Thakur
Director, Portfolio Projects at Microland Limited
I don't communicate frequently with the technical support of Freshdesk. My customers, the OEM, do. My team has the...
Read full review of Freshdesk »
Sonu Thomas
Operations Manager at Cognitive Global
The support must be faster.
Read full review of Freshsales »
Eslam Adel
Senior IT Service Delivery Specialist at Toshiba elaraby egypt
Until last June, I was contacting them, but we recently had two visits from the FreshWorks team. They offered to...
Read full review of Freshservice »
Ashutosh Jha
Project Engineer at IT Solution
I have not used customer support often, but the customer support is good. I have tried it one or two times.
Read full review of Freshdesk »
Iurii Efimov
Head Of Product & Engineering (Cpto) at a real estate/law firm
The customer support I received was great.
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Dedy Mulyadi
General Manager - Head of IT and Security at Centratama Group
Support is quite good.
Read full review of Freshservice »
Sachin Mohanty
Cloud Operations Engineer at PowerSchool India Pvt.Ltd
There was an instance when I reached out to customer support regarding an issue related to the automation workflow of...
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Yousef Almomani
Systems Engineer at a consultancy
The customer support for Freshservice is super great, and I would rate the customer support a 10 out of 10.
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ElvisHenriquez
Senior Services Manager at NextCom Systems Inc
Technical support is excellent. It's one of the best support providers I've ever worked with.
Read full review of Freshdesk »
BahatiAsher Faith
Founder at AppNomu SalesQ
Customer support is excellent. They respond to technical questions on time, and you receive a dedicated account...
Read full review of Freshdesk Omni »
Trilochana Gouda
IT manager at a comms service provider
We had a good experience with customer service, receiving a positive response from technical support.
Read full review of Freshservice »
HeshamFouad
Quality and Technical Support Department Manager at dsquares
We have made use of the training academy and the technical support team from Freshdesk. Both have been very good...
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Anonymous User
IT & Operations Manager at a financial services firm
Their technical support could be improved. There have been times where we have been bounced around for simple issues....
Read full review of Freshservice »
Anonymous User
Mobile Developer at a tech services company
8/10 - since they are always active and take actions if possible.
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Anonymous User
Sr cloud engineer at a tech vendor
The customer support for Freshdesk Omni is good.
Read full review of Freshdesk Omni »
David Seinsche
Freshdesk/Zendesk Consultant at a retailer
You can talk to the support easily - just send an email - and they're very fast in helping you and offering solutions...
Read full review of Freshdesk »
Anonymous User
IT & Operations Manager at a financial services firm
I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them...
Read full review of Freshservice »
Anonymous User
Application Manager at a retailer
There is no direct contact number to reach a designated person. We need to call their tech support and deal with a...
Read full review of Freshdesk »
Anonymous User
Asst. Vice President at a performing arts
Freshdesk support is great. If we ever had minor performance issues, it would just take an email or call to the...
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Riendi Aziz P
Head Advisor Infrastructure Cloud Architect at Adrienutech
My interactions with Freshdesk's technical support indicate they are good and responsive, according to my team's...
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Harshit Pahuja
Operations Manager at Be You Plus
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Operations Manager at Instant Travel
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
Read full review of Freshdesk »
Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
Read full review of Freshservice »
Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
Read full review of Freshservice »
Srini Konakanchi
Vice President at Sysnet Global Technologies
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
Read full review of Freshdesk »
Oluwatosin Nelson
Product Manager at RelianceHealth
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
Read full review of Freshdesk »
Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
The Freshdesk support team has been good. If you reach out for needed support, they are responsive. However, we have...
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Divya BC
CX Team at Padah Solutions
If we have any doubts, we have many articles available online. We contact the support team only in a worst-case...
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Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
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Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.