Compare Apica vs Dynatrace

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Popular Solutions

Apica

1 reviews

Dynatrace

19 reviews

Ruxit [EOL]

0 reviews

Dynatrace Operator

1 reviews

Top Industries

Construction Company

15%

Comms Service Provider

14%

Financial Services Firm

13%

Outsourcing Company

10%

Financial Services Firm

16%

Outsourcing Company

11%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Prajkta Ambekar
Test Automation Specialist -Full Stack at IBM
I use Apica for performance testing, where I record our flows, enhance our scripts, and add inline code and...
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Review 1 of 1

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
Read full review of Dynatrace »
AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
Read full review of Dynatrace Operator »

Review 1 of 2

Customer Service

RyanVassallo
Head of Systems and Infrastructure at Booming Games
Since we had enterprise, we had SLA support, which is very good. We never had any issues with the support. When we...
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Sofonias Fiseha
Application performance tester at a tech vendor
Apica's technical support team is really fast and supportive. The solution was not picking up some scripts when we...
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Punith H K
Senior Systems Engineer at Infosys
I contacted support when I had to create some scripts for external applications. The support is helpful.
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Anuhya Lakkireddy
Performance Tester at MetLife
The customer service and support are really helpful.
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Neeti Sagar
QA Automation Engineer at Good Work Hub
The customer service and support were pretty good. They implemented most of the features we asked for. However, there...
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Mohammad AlShbou
Systems Engineer at a tech services company
The customer service and support were a little slow to respond. The browser sometimes checks alerts on unknown issues...
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Noorul Mustafa Khan
Senior Associate Vice President at Wells Fargo
I was part of a centralized support team responsible for managing a complete line of business within my organization....
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Priya Raman
Senior Performance Engineer at a manufacturing company
The technical team is really good. The support personnel are approachable. We can reach them easily. They spend a...
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Anonymous User
IT Operation Lead at a comms service provider
Technical support is always there to answer my questions. They are very responsive. Typically, they all have the...
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Anonymous User
Associate at a consultancy
Unlike other platforms like LoadRunner and JMeter, where you can find answers online, with Apica, you have to rely...
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Anonymous User
Performance Synthetic Performance Monitoring and Autonomic IT solutions architect at a financial services firm
Their support post-deployment is very good. I have gotten to know some of the staff very well at different levels....
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Katta Naveen
Software Associate at a tech services company
My company has contacted Apica's support team to notify them about the issue related to the product not being able to...
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Shafi Mohammed
Lead Consultant, Engineering Team at a insurance company
The thing that makes the product so easy to use is the support. They made our experience a lot better than what we...
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Gabriele Armao
Head of Monitoring at a tech services company
Their support team is very helpful. If we miss something, they make sure this is easily taken into consideration in...
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Anonymous User
Global Monitoring & Tools Manager at a financial services firm
They have fantastic, outstanding technical support as well as outstanding account support in general. I can't say...
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Prajkta Ambekar
Test Automation Specialist -Full Stack at IBM
I contacted Apica's support for a colleague's access permission issue, which was resolved by addressing her access...
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Joseph Fender
Information Systems Engineer III at a financial services firm
Support has never been a problem. Their support is top-notch. We either email or get our client experience manager on...
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Nick McDonald
CTO at GreySnowPoker
They are always adapting and improving the product. If you ask something from them, they will do a custom script for...
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Review 1 of 18

FerencJordanics
System Engineer at a tech services company
I have contacted the support from Dynatrace and they are very good. I had only one question from the support and I...
Read full review of Dynatrace »
Olive Kusumbara
Consultant at a tech services company
The tech support is great. Besides calls, they also have an online presence where we can chat directly to them. If...
Read full review of Dynatrace »
Brad Dyke
DSRE Director Of Dev Ops/Operations (Management Executive) at a outsourcing company
Customer support for Dynatrace is good, and I have no issues. They have provided good services for our needs. I would...
Read full review of Dynatrace »
Anonymous User
Software Engineer at a pharma/biotech company
I have definitely had to use technical support. The technical support team, customer service team, and Dynatrace...
Read full review of Dynatrace »
Anonymous User
Manager Application Development at International Flavors & Fragrances Inc.
We did use technical support in the initial phase when we were struggling to get into the tool. We felt they were...
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Anonymous User
System Engineer - SiteScope Owner and Tech Lead at a manufacturing company
We used technical support. We just start configuring the system and the initial installation. We had one issue when...
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Anonymous User
IT Supervisor at a insurance company
They were pretty effective. We've had to open tickets a couple of times for their new features that we were trying to...
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Anonymous User
Manager Custom Solutions at Nemours
I have used technical support in the past and they are pretty quick to respond. The other thing is, the APM community...
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Anonymous User
Solution Management at a computer software company
Customer Service: First class support, via mail, telephone and even chat! Technical Support: Premium!
Read full review of Ruxit [EOL] »
Anonymous User
Capacity And Performance Manager at BBVA
They were helpful. They pinpointed exactly what the problem was, because for us it was a strange behavior. It was not...
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Anonymous User
Solution Architect at a financial services firm
We use the Dynatrace University, plus some of the guidance solutions. Generally these guys are quite experienced and...
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Anonymous User
Operations Level 1 at a manufacturing company
The technical support team is really good. We do have guardian services, the dedicated resource who works with us. We...
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Ratmir Balajayev
Head of Technical Department at Jetinfosystems Azerbaijan
My experience with Dynatrace customer service and support has been positive. The support team is responsive and...
Read full review of Dynatrace »
Anonymous User
Senior Systems Administrator Leader/Performance Engineer at a tech services company
Customer Service: 10 out of 10 as they are great to work with. Technical Support: 9 out of 10, but it could be 10 out...
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Anonymous User
ECOM Engineer at a retailer
We just submit a ticket, and it will probably take them one day. That's sufficient for us, for now. The resolution...
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Anonymous User
IT Application Analyst Senior at a financial services firm
Tech support is good. They are really responsive to our support tickets. We work really closely. Not only do we have...
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Anonymous User
APM Architect at a tech services company
We have used technical support many times, because there are some issues which we were not able to figure out based...
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Donald Hall
Manager, Ecommerce Support at a retailer
It is fantastic. You don't even have to pick up the phone. You can submit a Jira ticket from directly within...
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Anonymous User
Software Engineer at a financial services firm
I use Dynatrace technical support on a daily basis. They have a live chat within the tool and that comes for free...
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Anonymous User
Solutions Developer at a retailer
I have not used technical support but I think my coworker has. He has recommended it to me. He's like, "If you have...
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Anonymous User
Senior Director at a financial services firm
As our adoption was in its infancy, we had the physical Dynatrace guardians, local from local areas, if you will, in...
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Roopesh Shetty
Senior IT architect at a healthcare company
The solution's technical support is very good and very much available.
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Anonymous User
Senior Performance Engineer at a tech vendor
They're very quick, they're always on top of our questions. Most of the issues are getting resolved quickly. I can...
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Anonymous User
Senior Specialist at a logistics company
I have not contacted any customer solution or support. Since we are still on the warranty period, we have still...
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Anonymous User
Performance Engineer at NAIC
They have a very active community.
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Anonymous User
Systems Engineer at a computer software company
Customer Service: Customer service is very friendly, knows the products well, and try very hard to meet your...
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Anonymous User
Owner
Perfect support from Ruxit. We encountered an issue where it looked like that Ruxit caused performance and...
Read full review of Ruxit [EOL] »
Bill Masters
Principal Engineer at DISH Network Corporation
We had a good experience working with their technical support.
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Anonymous User
Application Manager at a logistics company
Technical support is well-skilled and competitive.
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Anonymous User
IT Service Owner at a insurance company
I have not personally used it, but a my colleague has used it. Our company gets quick response times and qualified...
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Review 1 of 30

Technical Support

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