Compare Appian vs SS&C Blue Prism

Appian

Based on 64 reviews.

SS&C Blue Prism

Based on 132 reviews.

Overview

Appian Technology, Inc,, formerly ZyMOS Corporation, was a semiconductor manufacturing company located in Sunnyvale, California. It mainly designed and produced VGA integrated circuits. ZyMOS was founded in 1978 and changed its name to Appian Technology Inc. on November 1, 1990. On 1987 ZyMOS introduced a POACH 82x3x multifunction peripheral series, a virtually first chipset for cloning IBM AT. Intel soon licensed this chipset to support Intel 80286 sales.

Information Not Available

Sample Customers

Appian RPA

empark, talan, liverpool, ayesa, aeromexico, teknei

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

11 reviews

1 reviews

7 reviews

13 reviews

Top Industries

Financial Services Firm

20%

Educational Organization

14%

Computer Software Company

10%

Government

Financial Services Firm

20%

Computer Software Company

11%

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MikahSellers
Partner at a non-tech company
We were automating customer experience workflows for the contact center, including systems like CRM, service desk...
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Kunal Sharda
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
A common use case for Appian is intelligent automation, where companies wanting to transform and have the latest...
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Review 1 of 2

Aaron Ingram
Director at Real Capital Solutions
We use the solution for back-office accounting automation.
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Anonymous User
Intelligent Automation Lead (RPA & AI) at a tech services company
The main use cases for Blue Prism in my environment are a mixture of everything. Primarily, it started with finance,...
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Review 1 of 2

Customer Service

Mason Turvey
Robotic Process Automation Engineer at a logistics company
I did not go through tech support too often, but when we reached out to more of a technical account managing team,...
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Blagoj Trajkovski
Enterprise Integration Business Manager at IWConnect
We can resolve many issues with the help of their community and documentation or in-house trial and error.
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MikahSellers
Partner at a non-tech company
The customer service was easy to work with and they were pretty prompt. Most clients had top tier service agreements,...
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Vladimir Vasilev
Digital Lead at Baker Tilly
Techncial su[port is excelelnt. It's one of the best companies offering support right now.
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Kiran Jorwekar
Technical Team Lead at a financial services firm
I don't personally have experience contacting Appian technical support, but my peer used to get in touch with Appian,...
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Gowtham Thotapalli
Solutions Architect at Persistence System
Appian's technical support is pretty decent. The support team responds on time and sticks to their SLAs, which is...
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Nitin-Agarwal
Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems
Their customer service is responsive, and the team is very prompt for support. The response depends on the kind of...
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Imane Bousaad
IA&RPA Engineer at Admiral
Technical support is very helpful. I've also uncovered a lot of documentation that can help me. It would be ideal if...
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SajeevNair
Chief technology officer at Conneqt Digital
Appian's technical support could improve, especially their response turnaround.
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Devashish Mishra
Client Partner at Peristent Systems
We provide support to some of our customers. However, some of my customers have not had satisfactory support. We have...
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Anonymous User
Senior account executive at a tech services company
Customer service in the Philippines is rated around a seven due to response times and the lack of a direct support line.
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Abdulmajeed Al-Suliman
Team leader at a tech services company
I would rate technical support as an eight out of 10.
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Anonymous User
Practice Leader - Digital Process Automation at a computer software company
I would rate the technical support of Appian about a seven out of ten because there is definitely room for...
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David Dommisse
Application Architect at a financial services firm
Pi and P2 issues get responses within a couple of minutes. Support is very responsive.
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Abubakar AL Seed
IT Senior General Manager at Abdul Latif Jameel
I'd say that the technical support is good.
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Anonymous User
Practice Head at a computer software company
We have premium support from Appian. I rate the support of Appian a five out of five.
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Anonymous User
Project Manager and Technical Leader at Exus
Technical support is considered good, and various levels of support can be selected.
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Anonymous User
IT Advisor to Banks at a financial services firm
The tech support is quite good. Maybe it is not as good as large enterprise vendors, especially when it comes to more...
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Anonymous User
Manager Software Projects at a computer software company
Currently, we don't have much of a need for technical support. I personally have never been in touch with them. I...
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Anonymous User
Head of Digital Solutions, Head of Appian Department, Digital Transformation Director at a tech services company
The technical support for Appian was just expanded to support multiple regions.
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Anonymous User
CTO Digital Division at a computer software company
Technical support is great. Every service request is answered within the hour. It's very, very exceptional.
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Anonymous User
CTO at a insurance company
Appian provides great technical support.
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Anonymous User
Regional Sales Director at a tech services company
I have not had any reason to call tech support, but my peers that I've talked with, who have interfaced with tech...
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Kunal Sharda
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
The technical support for Appian rates as 10 out of 10 because they have a great support team.
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Naveen Dundi
Solution Design Expert - BPM at Novartis Pharmaceuticals
The technical support is amazing. They have high availability when attending to tickets. The extent to which they go...
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Anonymous User
Team Lead
Excellent.
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Raed Mustafa
Technology Leader of Appian at a retailer
The technical support is generally good. Though I have had some issues in the past, overall, I consider it effective.
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Gregg Lipson
Senior Business Analyst at a university
Poor. Very helpful at times and willing to go above and beyond, but very expensive, so overall poor.
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Anonymous User
Tech Consultant at a tech consulting company
Customer Service: Excellent. Smaller companies like Appian tend to value customer service as a competitive advantage....
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Anonymous User
Vice President - Appian Lead Designer at a financial services firm
Appian technical support is generally good, especially for high severity issues. They are usually able to quickly...
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Review 1 of 30

Sravan G
Senior Project Manager at Resolve Technology, Inc.
The product's customer support is responsive, but they take a lot of time. My company is in India, while most of the...
Read full review of Blue Prism »
Emeka Uchendi
IT Consultant at ITwize Technology Limited
We have found it difficult to receive support from Blue Prism.
Read full review of Blue Prism »
Ajay Nayak
Senior Data Engineer at Baxter International Inc.
I would rate the technical support a ten out of ten.
Read full review of Blue Prism »
Renjith Raghunathan
RPA Team Lead Developer at Standard Chartered Bank
If we purchase multiple bots, we always receive quick support from SS&C Blue Prism's team. Therefore, if we face any...
Read full review of Blue Prism »
PaulBull
Intelligent Automation Delivery Manager at Digiblu
The customer service and support depend on your customer level. So, if you're a platinum implementation partner or a...
Read full review of Blue Prism »
Gul Ansari
Solution Architect-Intelligent Automation at Kone Oyj
The product’s support is managed by our partners 24/7. In case we encounter any issues, the partner takes the...
Read full review of Blue Prism »
Anonymous User
Manager Operational Excellence and Robotics at a manufacturing company
I have never contacted technical support. I am more on the business side of things or a profit analyst.
Read full review of Blue Prism Cloud »
Anonymous User
Intelligent Automation Lead (RPA & AI) at a tech services company
I have communicated with Blue Prism technical support, and they are helpful. We use their support now and then as we...
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Anonymous User
Director at a consultancy
I have not reached out to technical support, but my teammate has.
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Anonymous User
Senior Digital Program Manager at a insurance company
Their technical support team was very good. Our company was satisfied with the level of service they provided.
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Anonymous User
Senior Consultant - Intelligent Automations at a tech services company
We've contacted technical support. Blue Prism support is very accessible. The access to the web portal and the...
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Anonymous User
Senior Consultant at Tobania
I haven't had any issues with technical support. From the UiPath side, they're not really responsive when we ask...
Read full review of Blue Prism Cloud »
Anonymous User
RPA Practice Head at a tech services company
The technical support is average.
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Andrew_Wright
Executive Manager: Shared and Support Services at a outsourcing company
We have had to contact technical support from time to time, and they are responsive. We've always received feedback...
Read full review of Blue Prism »
Ghaith ABDESSALEM
Enterprise Resources Planning Consultant at ILIADE CONSULTING
I've never used technical support, but I've gotten answers from community forums and blogs.
Read full review of Blue Prism Cloud »
OscarLópez
DevOps Specialist at a insurance company
I once raised a query regarding the user bucket issues.
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Anonymous User
Head of Solution Development at a energy/utilities company
Technical support have been very responsive.
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Vijay Moorthy
Senior Business Analyst and Consultant at a computer software company
I don't have any direct experience with them. My solution architect used to handle that. I haven't seen many...
Read full review of Blue Prism »
Jayveer Mandora
Lead RPA Developer at eclair Group
I would rate the technical support a five out of ten. Sometimes we have problems because we understand the technical...
Read full review of Blue Prism »
Lalit Tole
Research Analyst at a financial services firm
We have not had a need to contact technical support at this point.
Read full review of Blue Prism Cloud »
Anonymous User
RPA/IA Solution Architect at a tech services company
It was quite good.
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Anonymous User
RPA System Engineer at a comms service provider
I rate the technical support an eight out of ten. The support is good.
Read full review of Blue Prism »
Francisco Javier Mateus Ramos
Technical and ROM Architect at PROA IA
If you have problems in production, they have technical support 24/7. They respond quickly and help you resolve the...
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Anonymous User
Project Manager at a energy/utilities company
We don't really use support, It can be expensive. We need it to be 24/7 as our processes run 24/7 and if something...
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SanjayVyas
Assistant Vice President at Barclays Capital
There have been a few complex issues, where we followed up with the support team. One example of that was the Chrome...
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Anonymous User
GRC Analyst at a marketing services firm
We probably haven't gone through their standard support channels, but we reach out to our contact there when needed,...
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Anonymous User
RPA Project Manager at a financial services firm
I don't have a lot of experience with technical support. At this time, I cannot say anything good or bad.
Read full review of Blue Prism »
Anonymous User
Bank Employee at a manufacturing company
It is pretty good.
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Amar Yelne
RPA Developer at Wonderbot
The support from Blue Prism is very good.
Read full review of Blue Prism »
Acacio Melo
RPA Developer at Symphony Latam
The customer support team for this solution are very good. They have fast response times. I would rate them a ten out...
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Review 1 of 30

Technical Support

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