Compare Apptricity vs Freshworks

Apptricity

Freshworks

Based on 97 reviews.

Sample Customers

Apptricity Field Services

Verizon

Freshdesk

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember

Popular Solutions

Freshdesk

15 reviews

Freshservice

11 reviews

Freshsales

3 reviews

Top Industries

No Data Available

Construction Company

12%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Manojkumar Reddy
Associate Technology Consultant at a tech vendor
Freshsales is our CRM tool and CRM platform. Whenever we want to sell a product to a customer or when they inquire on...
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JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »
Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
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Review 1 of 3

Customer Service

No Data Available

Bijoykrishna Das
sap technical lead at a manufacturing company
The technical support team is very good.
Read full review of Freshservice »
SujayRao
Senior Manager, Customer Value & Innovation at CoinDCX
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
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Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
The solution has been great. We haven't needed technical support.
Read full review of Freshdesk »
ElvisHenriquez
Senior Services Manager at NextCom Systems Inc
Technical support is excellent. It's one of the best support providers I've ever worked with.
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Leandro-Coelho
Engenheiro de pré-vendas at Pise4
The technical support for this solution is good. We receive support from our distributor called Tech Data Synnex. I...
Read full review of Freshsales »
Zeeshan Ali
General Dentist at Smile Profile Dental Clinic
Customer support for FreshChat is quite good and very responsive to problems or issues that arise while setting up or...
Read full review of FreshChat »
Tim Guilder
Head of Production Technology at ITV
The customer support has always been very engaged and they're good at communicating. I appreciate that they let us...
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Bharanidharan K
NOC SOC ANALYST at SAVIC Inc.
The support team is really good. While taking a data report for one month, the real-time data and metrics it shows...
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TusharGoel
Cloud Engineer at To The New
When an issue occurred regarding ticket merging in Freshservice, support was obtained through email. The customer...
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Curtis Braun
Principal Consultant at Advc8 Consulting
They're not very good at technical support.
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Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
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Anonymous User
Asst. Vice President at a performing arts
Freshdesk support is great. If we ever had minor performance issues, it would just take an email or call to the...
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Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
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Emmanuel Manios
Lead Enterprise Support Technician at a retailer
I've only used them a couple of times. However, in every case that they've helped me out with, they've been very...
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Anonymous User
Security Engineer (SOC) at a tech services company
Freshservice's customer support is responsive and helpful. When we have questions about configuring AWS-related...
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Anonymous User
IT Project Manager at a computer software company
I've never been in touch with support. I' not sure if anyone has. I can't speak to how helpful or responsive they...
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Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
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Divya BC
CX Team at Padah Solutions
If we have any doubts, we have many articles available online. We contact the support team only in a worst-case...
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Anonymous User
Information manager
Freshservice's technical support has issues with delays and translations.
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Anonymous User
Operations Manager at Instant Travel
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
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Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
The Freshdesk support team has been good. If you reach out for needed support, they are responsive. However, we have...
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Anonymous User
Presales Engineer at a tech services company
Freshservice support is very reactive and helpful when we have a question or issue. Technical support is totally free...
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Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
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Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at Kyndryl
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
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Anonymous User
IT & Operations Manager at a financial services firm
Their technical support could be improved. There have been times where we have been bounced around for simple issues....
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Cesar Quiroz
CIO at Grupo Kasto
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
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Raja Farrar
IT Service Delivery Manager at Symposiam
I have seen a favorable return on investment resulting from Freshservice. Time savings are evident with MTTR reduced...
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Ashok R
Technical support manager at a tech vendor
The customer support has been good. Initially, we contacted them frequently, but now it is rarely needed. We would...
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Harshit Pahuja
Operations Manager at Be You Plus
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
IT & Operations Manager at a financial services firm
I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them...
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Review 1 of 30

Technical Support

No Data Available

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