Compare ARCON vs CrowdStrike

ARCON

Based on 40 reviews.

CrowdStrike

Based on 246 reviews.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Popular Solutions

ARCON Privileged Access Management

12 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

CrowdStrike Falcon

44 reviews

CrowdStrike Falcon Complete MDR

21 reviews

CrowdStrike Falcon Cloud Security

28 reviews

Top Industries

Educational Organization

62%

Computer Software Company

Financial Services Firm

Government

Computer Software Company

15%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »

Review 1 of 3

ManelAlvarez
Technical engineer at Devoteam Management Consulting
I have been using CrowdStrike Observability for the past two months with a focus on the cloud environment,...
Read full review of CrowdStrike Observability »
Saif Ullah Khan
Security Engineer at ebryx
I am working for an MSSP. We use CrowdStrike on a daily basis for different clients across the globe for security...
Read full review of CrowdStrike Falcon Cloud Security »
Otis Brinson
Principal at GoTo Foods
I use the solution in my company on the endpoint, and then we're using it on our point of sales in all of our...
Read full review of CrowdStrike Falcon Complete MDR »
Abhimanyu Raj
Senior Consultant at Ernst & Young
The main reasons I use this product are for security and alerting. It is essential for alerting and any kind of...
Read full review of CrowdStrike Falcon Sandbox »
Jeremy S.
Director of IT at a tech services company
We use this product for endpoint security and threat remediation.
Read full review of CrowdStrike Falcon »

Review 1 of 5

Customer Service

PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
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Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Darrin Barnes
Chief Information Officer at a tech services company
I love the team. They have a fine balance of technical and service. It is a very good thing. I would rate them a nine...
Read full review of CrowdStrike Falcon Complete MDR »
Dario Bigi
Cybersecurity Analyst at a security firm
CrowdStrike's technical support is excellent. The team is highly knowledgeable and provides comprehensive assistance.
Read full review of CrowdStrike Falcon Cloud Security »
AbhishekBirkett
Senior Manager - Enterprise Accounts at Hitachi Systems, Ltd.
The customer support for this solution is good. We have not had any bad feedback from customers. They are very quick...
Read full review of CrowdStrike Falcon »
Dinesh Yadav
Sales Director at CLOUD MIND
The support is excellent. We rarely need support.
Read full review of CrowdStrike Falcon »
JulienGuimelli
Consultant cybersécurité et gouvernance at Groupe AGPM
I haven't contacted support yet.
Read full review of CrowdStrike Falcon Cloud Security »
Madhawa Liyanage
Cyber Security Consultant - Defensive Security at DeltaSpike Pvt Ltd
We used the support at the initial stages of deployment and the support was good. I became familiar with the tool...
Read full review of CrowdStrike Falcon »
Arunachalam S.
Technical Specialist at Brilyant IT Solutions
The technical support is good.
Read full review of CrowdStrike Falcon Complete MDR »
Rodrigo Censi
Technical Support Analyst at a computer software company
With the support of the CrowdStrike team, I rate them a ten out of ten. I don't have any problems with support....
Read full review of CrowdStrike Falcon Complete MDR »
Mahmoud_Yassin
CTSO at Cyb3r
CrowdStrike customer service is very good, especially if you have tiered support like the world tier. They provide...
Read full review of CrowdStrike Falcon Sandbox »
Jordan Swanson
Information Security Assurance Engineer at School District of Lee County
The support is great. They're quick to respond and you see the same names pretty consistently. They probably do it by...
Read full review of CrowdStrike Falcon »
Robert S. Balter
Owner at RSBPC
I rate CrowdStrike support 10 out of 10. It's an email-based procedure. You create a case, and they notify you when...
Read full review of CrowdStrike Falcon »
Abhishek A
Trainee Engineer at COMPASS IT Solutions & Services Pvt.Ltd.
We have a Technical Account Manager (TAM). We can directly call them and raise a ticket. Initially, it was a six or...
Read full review of CrowdStrike Falcon »
Mohammad Yassien
Cloud Engineer at Al-Khaleej Training and Education
CrowdStrike Falcon Complete offers faster technical support compared to Microsoft, which often has long response...
Read full review of CrowdStrike Falcon Complete MDR »
Gogineni Venkatachowdary
Cloud Operations Center Analyst at a pharma/biotech company
Technical support is great.
Read full review of CrowdStrike Falcon »
Debjoy Biswas
Consulting Manager at Wipro Limited
I have not worked directly with the technical support team of CrowdStrike Falcon Complete. My company has a different...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Information Security Officer at a financial services firm
We used technical support for the implementation of the solution and it was a good experience. They know the products...
Read full review of CrowdStrike Falcon »
Parikshit Goutam
IT Manager at a consultancy
We can call the tech support, if needed. Then, they have a dedicated rep for us.
Read full review of CrowdStrike Falcon »
Anonymous User
Director of Information Assurance at a computer software company
I have not used the support.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Partner at Fortium Partners: Interim, virtual & fractional CISO and CPO at a tech services company
I have interacted with them, and they are excellent.
Read full review of CrowdStrike Falcon Complete MDR »
David Leonard
Head Deputy Head of IT, Information Technology's Projects & Developments Center at a energy/utilities company
I rate CrowdStrike support nine out of 10. It's fantastic.
Read full review of CrowdStrike Falcon »
LisaBragg
Aviation Officer at Deveillance
As far as I know, the technical support for CrowdStrike is rated as another nine out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
Sanjay Dahiya
Global IT Infrastructure Manager at TMF Group
We struggle to get specialized resources from CrowdStrike in a few cases.
Read full review of CrowdStrike Falcon »
Tugomil Cerovecki
CTO at SuperSport
Because we are still in the process of initial integration, it is our partner who is in contact with technical...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
System Engineer at a tech consulting company
Technical support response times are contingent upon the severity level of the issue. However, we ensure prompt...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Senior Cyber Security Analyst
The technical support is pretty good. They're trained in their product and they have a system in place where if the...
Read full review of CrowdStrike Falcon »
Ahmed_Emara
Infrastructure Manager at Quaracrm
We've used technical support, and I rate them a ten out of ten.
Read full review of CrowdStrike Falcon »
KhushruMistry
Chief Information Officer and Senior Vice President at Eureka Forbes Ltd
We have not had occasion to contact technical support.
Read full review of CrowdStrike Falcon Complete MDR »
Edward-Walton
Security Principal at Trifecta Cloud Security Solutions
There are two numbers to reach out to the technical support team. Considering the time taken to reach out to them...
Read full review of CrowdStrike Falcon »
Garnett Kirk
Information Security, Sr. Analyst at a wholesaler/distributor
I would rate the technical support that we received during the deployment, as well as post-deployment, very well....
Read full review of CrowdStrike Falcon »
Anonymous User
Engineering manager at a consultancy
We have support from the CrowdStrike team in Japan and we haven't had any problems with them.
Read full review of CrowdStrike Falcon »

Review 1 of 30

Technical Support

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