Compare ARCON vs Fortinet

ARCON

Based on 41 reviews.

Fortinet

Based on 2037 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

6 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Fortinet FortiGate

156 reviews

Fortinet FortiGate-VM

40 reviews

Fortinet FortiWeb

29 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Healthcare Company

Computer Software Company

12%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at a financial services firm
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at a tech services company
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

HameedAhmed
Joint Director at a non-profit
I am familiar with Fortinet FortiWeb, and I'm working with the product. I have been using Fortinet FortiWeb in my...
Read full review of Fortinet FortiWeb »
Anoop K Jayan
Web Relationship Manager (WRM) at a comms service provider
We work with some other Fortinet tools including EDR, XDR, ADC, and more. EDR is used by our team only for one...
Read full review of Fortinet FortiEDR »
LuayHlaleh
Information Technology Team Lead at a tech services company
Our customers' main use cases for Fortinet FortiWLM come from three classes. We have clients that pay attention to...
Read full review of Fortinet FortiWLM »
Mitul-Shah
Associate Director IT Operations at a financial services firm
I would recommend Fortinet FortiOS for a small to mid-sized company, anywhere up to the employee size of 500 or...
Read full review of Fortinet FortiOS »
Karel Ondracek
Network Administrator at a manufacturing company
I am the network administrator at THK Rhythm Automotive.
Read full review of Fortinet FortiGate-VM »

Review 1 of 5

Customer Service

Kunal Patil
Assistant Manager at a financial services firm
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at a financial services firm
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at a tech services company
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at a tech vendor
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at a outsourcing company
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at a computer software company
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at a transportation company
We use third-party support.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at a financial services firm
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at a tech services company
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Uri Harf
Technical Presales at a consultancy
Support is excellent. There is local support through the distributor, which is efficient and provides a friendly...
Read full review of FortiGate Cloud-Native Firewall (FortiGate CNF) »
Raphael Haroun Ikyagh
Network Administrator at a financial services firm
I think there is a third-party vendor that is helping with technical support.
Read full review of Fortinet FortiGate »
Yusuke Murasato
IT Network, Security Engineer at a tech services company
They improved their technical support assistance recently. It's really nice yet depends on the person, so I rate it...
Read full review of FortiSASE »
Saneesh Pv
Network Security Specialist at a computer software company
I would say that Fortinet's tech support is really good.
Read full review of Fortinet FortiAnalyzer »
Fahad Zuberi
Deputy General Manager ICT Presales at a tech services company
Support is very good. They provide timely support to the customer. Overall, I rate the solution a nine out of ten.
Read full review of Fortinet FortiMail »
Selorm Ahiataku
System&Network Administrator at a computer software company
Whether Fortinet's technical support is helpful depends on factors like the time zone from which the user contacts...
Read full review of Fortinet FortiAuthenticator »
Eric Verreault
Network Administrator at a government
I reach out to the technical support team through a ticket. I was attempting to perform a rather complicated task,...
Read full review of Fortinet FortiManager »
Dennis Guanare
Network Manager at a insurance company
I like the solution's technical support. I rate the technical support a ten out of ten.
Read full review of Fortinet FortiSwitch - Data Center »
SelormAhiataku
System&Network Administrator at a computer software company
The solution's technical support is responsive, but the only issue is you need to be specific with your problem. If...
Read full review of Fortinet FortiGate-VM »
Mohammad Ab.Rahman
Solutions Engineer at a tech services company
I have contacted technical support. Technical support is good. I would rate it a four and a half out of five. Our...
Read full review of Fortinet FortiADC »
JaimeVasquez
Commercial Manager at a tech services company
The Fortinet FortiGate service is very good in Chile, making it difficult to improve upon.
Read full review of Fortinet FortiGate »
Harshama Silva
Senior Manager at a tech services company
I am satisfied with Fortinet's technical support. They are effective, and I have no complaints about their service.
Read full review of Fortinet FortiAnalyzer »
Herton Lopes
Pre Sales/ Cybersecurity Engineer at a outsourcing company
I believe the support from Fortinet is very good based on my experiences asking for help.
Read full review of Fortinet FortiEDR »
Mohammad Talha Talkin Alam
Assistant Manager - IT at a tech services company
The support from Fortinet is good. If I had to rate it, I would give it an eight out of ten.
Read full review of Fortinet FortiWLM »
Anonymous User
Senior Security Engineer at a tech services company
Their technical support is very good.
Read full review of Fortinet FortiGate »
Sabuhi Ismayilov
Cyber Security Senior Specialist at a financial services firm
We have had some problems related to FortiClient and other products, which is related to Fortinet. We have owned...
Read full review of Fortinet FortiClient »
Raghunath Venkatesh
Business Development Manager - Security at a computer software company
I've dealt with support in the past. I've also dealt with Palo Alto support. I find them to be very good.
Read full review of Fortinet FortiGate »
Anonymous User
IT Manager at a renewables & environment company
I have not been in contact with technical support regarding this solution. However, I have spoken with them about...
Read full review of Fortinet FortiSwitch - Data Center »
Dikeos Davakis
ICT Manager at a wholesaler/distributor
They are very responsive. At first, I had interacted with only the Greece branch of Fortinet, which has only...
Read full review of Fortinet FortiSandbox »
MarioBrito
chief of cybersecurity at a retailer
We are Fortinet's partner here in Salvador, and the tech support is really good. Their response time is also really...
Read full review of Fortinet FortiSIEM »
Masahiro Nakajima
CEO at a tech vendor
Fortinet has very comprehensive documentation, so we haven't communicated with technical support.
Read full review of Fortinet FortiGate Cloud »
Ricardo Biggs
Manager, Information Technology at a consumer goods company
I would rate Fortinet's support a solid eight because I'm hard on my support. They're responsive to a greater extent....
Read full review of Fortinet FortiGate »
Truc Ngo
Sales engineer/Technical support engineer at a tech services company
I would rate technical support at nine out of ten.
Read full review of Fortinet FortiSwitch - Secure Access »
Anonymous User
Network and Security Manager at a consumer goods company
The response is very quick and they can visually resolve our problems in a short period.
Read full review of Fortinet FortiGate »
Anonymous User
Solutions Manager at a tech services company
I have never used technical support.
Read full review of Fortinet FortiSandbox »
Sai_Kumar
Assistant Manager
Their support needs improvement. When raising a service request on the portal, it normally takes two to three days...
Read full review of Fortinet FortiGate »
Anonymous User
Manager - IT at a computer software company
We have been in contact with technical support and I find them to be good. We've had no issues with them.
Read full review of Fortinet FortiGate »
Cesar Reza
Director at a tech services company
Fortinet's customer service is good.
Read full review of Fortinet FortiSwitch - Secure Access »
Anonymous User
Deputy Chief Manager at a newspaper
I would rate the technical support as 8/10.
Read full review of Fortinet FortiGate »
Anonymous User
Senior Information Security Engineer
I rate technical support 8.5/10.
Read full review of Fortinet FortiWeb »

Review 1 of 30

Technical Support

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