Compare ARCON vs Fortinet

ARCON

Based on 41 reviews.

Fortinet

Based on 2063 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

4 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Fortinet FortiGate

159 reviews

Fortinet FortiGate-VM

28 reviews

Fortinet FortiWeb

26 reviews

Top Industries

Financial Services Firm

Construction Company

Manufacturing Company

Comms Service Provider

10%

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

HameedAhmed
Joint Director at PAA
I am familiar with Fortinet FortiWeb, and I'm working with the product. I have been using Fortinet FortiWeb in my...
Read full review of Fortinet FortiWeb »
Anoop K Jayan
Web Relationship Manager (WRM) at Bharat Sanchar Nigam Limited
We work with some other Fortinet tools including EDR, XDR, ADC, and more. EDR is used by our team only for one...
Read full review of Fortinet FortiEDR »
LuayHlaleh
Information Technology Team Lead at IT Solutions AE
Our customers' main use cases for Fortinet FortiWLM come from three classes. We have clients that pay attention to...
Read full review of Fortinet FortiWLM »
Mitul-Shah
Associate Director IT Operations at Procento
I would recommend Fortinet FortiOS for a small to mid-sized company, anywhere up to the employee size of 500 or...
Read full review of Fortinet FortiOS »
GOUTHAMKRISHNA
Senior Security Analyst at a security firm
Perception Point Advanced Email Security specializes in email security, though it includes different products like...
Read full review of Perception Point Advanced Email Security »

Review 1 of 5

Customer Service

HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

OusaidAbaz
Security Network Architect at novonordisc
We can consult the support team. There is a database to find and resolve problems. The community has people from all...
Read full review of Fortinet FortiNAC »
RaynoPowell
Senior System Analyst at EOH
If you log a support call, they have support engineers that jump on that support call very quickly to try and sort...
Read full review of Fortinet FortiOS »
VIJAICYRIAC
Director at Movate
Fortinet's support is good and helpful. I rate it around eight out of ten.
Read full review of FortiGate Cloud-Native Firewall (FortiGate CNF) »
Slawomir Napiorkowski
Architect at IT Systems and Solutions sp. z o.o.
The technical support team is helpful.
Read full review of Fortinet FortiAuthenticator »
LinhNguyen7
IT Manager at PTECH
In some cases, there was no resolution.
Read full review of FortiSASE »
Subhadip Pakrashi
CEO at Kapstone Technological Services LLP
I had a chance to work with Fortinet support. My impression of the support is really good. It rates 9 out of 10 for...
Read full review of Fortinet FortiGate-VM »
Bernard Samontanes
Staff Infrastructure & Security Engineer at Mozn Systems
Their support is very good. They respond quickly through their hotline number with an active subscription. I would...
Read full review of Fortinet FortiGate »
Kehinde Bankole
Manager IP Network Security Planning at MTN
We would like to have more local presence in the future. However, we can get support when we need it.
Read full review of Fortinet FortiManager »
OcheEluma
Vice President of Infrustructure at Core Technologies Limited
Their support is generally good, around a seven out of ten. They have a structured support system where you need to...
Read full review of Fortinet FortiWeb »
Batu Akalin
Corporate Information Technology Security Manager at AG ANADOLU HOLDİNG A.S.
I rate Fortinet support 9 out of 10.
Read full review of Fortinet FortiNAC »
Damitha Anuradha
Head of Presales at AcSys Networks Private Limited
The tool's response time is slow.
Read full review of Fortinet FortiGate Cloud »
Giorgi Sakhokia
Information Security Officer at State Audit Office
We don't have any experience with the official international support because our partners at High Tech Solutions in...
Read full review of Fortinet FortiMail »
Anonymous User
MIS Manager at a real estate/law firm
We haven't contacted support yet, so I cannot provide a rating.
Read full review of Fortinet FortiGuard »
Anonymous User
CTO at a financial services firm
The technical support has been good and helpful.
Read full review of Fortinet FortiClient »
Paula Wong
CEO at a tech services company
I would rate their technical support as a nine out of 10.
Read full review of Fortinet FortiWeb »
Daniel Klug
System Administator at Mahr EDV GmbH
The quality of customer service varies depending on the department and product. The support is often really good,...
Read full review of Fortinet FortiExtender »
Avantha Malalage
Chief Information Officer at teamddt
Fortinet FortiGate offers good technical support services.
Read full review of Fortinet FortiGate »
Lindsay Mieth
CISO at a religious institution
The technical support is very good.
Read full review of Fortinet FortiGate-VM »
Anonymous User
Senior solution architect at a comms service provider
Technical support is okay. They could be more knowledgeable and faster.
Read full review of Fortinet FortiGate »
Mohamed Hussein
Security Engineer at a tech consulting company
The technical support was good, they were very fast. They were able to resolve my issues. I have used the support in...
Read full review of Fortinet FortiWeb »
Anonymous User
System Engineer at a tech services company
We haven't had any technical issues, because it was designed as specified in the documentation. I know we have local...
Read full review of Fortinet FortiWeb »
Anonymous User
Director of Infrastructure at a manufacturing company
I have been satisfied with FortiGate support. Even though I work through a managed provider, I believe FortiGate...
Read full review of Fortinet FortiGate »
Anonymous User
Senior Security Engineer at a computer software company
Technical support is very good.
Read full review of Fortinet FortiMail »
Ryan Wong
Network & Cyber Security Specialist at HKICL
The technical support is good.
Read full review of Fortinet FortiSandbox »
Anonymous User
System Administrator at a media company
The support is very good, and we have had no issues.
Read full review of Fortinet FortiGate »
Anonymous User
Director of Cybersecurity Solutions at a computer software company
They're okay. They used to be really good, but these days, I find them to be just okay. You do have to do some more...
Read full review of Fortinet FortiPortal »
Anonymous User
System Engineer at a tech services company
Regarding the technical support of Fortinet FortiGate, I have already tried to contact them previously for a problem....
Read full review of Fortinet FortiGate »
Md Mohiuddin
Assistant Manager IT at Urmi Garments Ltd
My technical support experience has been very poor. I think the technical support personnel isn't experienced in...
Read full review of Fortinet FortiGate »
Bas Bonvanie
System Administrator at Heisterkamp Beheer I B.V.
Technical support has been pretty good. At one point, because we've got a lot of drivers - we're a transportation...
Read full review of Fortinet FortiOS »
Fabiano Rodrigues
Occupational safety technician at Concremat
Product support could use improvement.
Read full review of Fortinet FortiGate »

Review 1 of 30

Technical Support

No Data Available

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