Compare ARCON vs Fortinet

ARCON

Based on 40 reviews.

Fortinet

Based on 1787 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Lacework FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

12 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

Fortinet FortiGate

48 reviews

Fortinet FortiGate-VM

34 reviews

Fortinet FortiClient

24 reviews

Top Industries

Educational Organization

62%

Computer Software Company

Financial Services Firm

Government

Educational Organization

18%

Computer Software Company

14%

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »

Review 1 of 3

IgnitiusMolepo
Senior IP Network Defense at MTN
FortiGate Cloud is used for web application firewall, DDoS protection, intrusion prevention, and indicator of...
Read full review of Fortinet FortiGate Cloud »
Yati Gharat
Chief Technology Officer at Litmus
We are a Managed Service Provider. We manage the services of multiple clients. We manage multiple technologies. We...
Read full review of Fortinet FortiAP »
SherifAbdelrahman
IT Director at Rabbit Mart
I use it for retail business. We are using the FortiSwitch solution for our voice switches and access points as well.
Read full review of Fortinet FortiSwitch - Secure Access »
Carlos Vitrano
Cloud security director at Medallia
We are covering cloud security posture management and run-time detection as well, so there are two flavors. It is...
Read full review of Lacework FortiCNAPP »
MohamedTalbi
Security Architect at Bouygues Telecom Mobile
FortiManager is used to facilitate the administration of FortiGate equipment. There are many features to automate...
Read full review of Fortinet FortiManager »

Review 1 of 5

Customer Service

Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
S Azeem
Technology Manager at a computer software company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

William Nogueira
IT Security Specialist at a agriculture
The technical support responds quickly.
Read full review of Fortinet FortiGate »
Seth Kumar
Manager-IT Infrastructure at a wellness & fitness company
We are not very pleased with the support. It could be better.
Read full review of Fortinet FortiOS »
Omar Urquijo
Security, infrastructure and networking engineer at Abetelnet Solutions
The customer service is very good.
Read full review of Fortinet FortiEDR »
Md. Al Imran Chowdhury
Cyber Security Analyst at Link3 Technologies
The solution's technical support is good.
Read full review of Fortinet FortiSwitch - Data Center »
Andriejus Artamonovas
IT Specialist at DataBank
Fortinet support is really helpful and responsive, even for the lowest level tickets. They usually respond within two...
Read full review of Fortinet FortiPortal »
Suraj Reddy
Senior Associate Manager at a tech services company
The tool's support is the best.
Read full review of Fortinet FortiToken »
Dolf Krikke
Senior Network Architect at INISI b.v.
The technical support is excellent. I have never encountered any problems with FortiAnalyzer, but the issues we faced...
Read full review of Fortinet FortiAnalyzer »
Wagdy Hafez
Cyber Security Solutions Manager at Summit Technology Solution
We have a good support team to contact at Fortinet if we need them. They are available and reliable.
Read full review of Fortinet FortiMail »
João Garcia
Solutions Architect at a tech services company
Their tech support is very good. We always get good answers from Fortinet tech support.
Read full review of Fortinet FortiGate-VM »
Kshitij Singhai
Owner at Computech Associates
Their technical support is good.
Read full review of Fortinet FortiGate »
Anonymous User
Asst Programmer Data Center at a consultancy
I would rate the support of Fortinet FortiSIEM a four out of ten.
Read full review of Fortinet FortiSIEM »
Anonymous User
CIO at a comms service provider
With new companies, like ours, support is very good. Our team has been engaged with the same people for all the...
Read full review of ShieldX »
Anonymous User
Presales Engineer at soulco
The technical support for the solution is great. We had a case previously where the tech team quickly responded to...
Read full review of Fortinet FortiClient »
WahidAlarasi
Solutions Architect at Exclusive GRP
Part of the reason it's such a good product is that I don't recall ever needing to call for technical support.
Read full review of Fortinet FortiAuthenticator »
Mohamed Hussein
Security Engineer at a tech consulting company
The technical support was good, they were very fast. They were able to resolve my issues. I have used the support in...
Read full review of Fortinet FortiWeb »
Anonymous User
Cybersecurity Engineer at a tech services company
The customer service team needs additional experience and knowledge of the solution so the answers they provide are...
Read full review of Fortinet FortiSIEM »
Vijayakumar Yohannan
Delivery Head - NOC Operations at a tech vendor
The technical support for Fortinet FortiCASB rates at about eight out of ten. The support team provides excellent...
Read full review of Fortinet FortiCASB »
Fernando Neto
Network Analyst at Aloo Telecom
I found the technical support team to be careful and committed to delivering what we needed.
Read full review of Fortinet FortiGate »
Anonymous User
Network Administrator at a government
Their technical support is a 8/10. They are responsive and have the ability (if you allow) to log into your equipment...
Read full review of Fortinet FortiNAC »
Imad Awwad
Group IT Manager at a manufacturing company
The technical support was good. They are perfect. The support is open and support is with FortiGate. They always...
Read full review of Fortinet FortiMail »
Anonymous User
Service Delivery Engineer - Network Security Lead at a tech services company
The customer service was very fast to respond to our needs.
Read full review of Fortinet FortiGate »
Muhammad Tayyab
IT Solutions Product Manager at a computer software company
Technical support in my city, specifically in Islamabad or Rawalpindi, is decent. I would rate it seven out of ten....
Read full review of Fortinet FortiSIEM »
RajM2
Deputy Manager Of Information Technology at Nitco Limited
We have been in contact with Fortinet several times and the technical support that we have received is absolutely fine.
Read full review of Fortinet FortiGate »
Anonymous User
Security Technical Manager at a tech services company
The solution's technical support is good. If you want to deal with the issues from the tool of other vendors,...
Read full review of Fortinet FortiSIEM »
MartinYu
Senior Network Consultant at a tech services company
I cannot comment on tech support as I have not had dealings with it.
Read full review of Fortinet FortiClient »
Anonymous User
IT Management at a government
We do not use a lot of tech support. It is not readily available in our area.
Read full review of Fortinet FortiGate »
Edd Bautista
Engineering Manager at Primatel Communication Snd Bhd
We proved the frontline support for our client organizations or customers. So far we are satisfied with Fortinet...
Read full review of Fortinet FortiGate-VM »
Abdul Faheem
Global sales head at MEPCSA
We've never had to contact Fortigate's technical support, so I can't speak to their quality of service. If we have...
Read full review of Fortinet FortiGate-VM »
Jim Morrill
Network admin at Penobscot Valley Hospital
Their support is great, but it also depends on who you get for support. From the support perspective, they can help...
Read full review of Fortinet FortiGate »
Silvia Gutierrez
Engineering manager at Solcomp Technologies
Sometimes you have to escalate the priority of the ticket by making a phone call, and sometimes you have to wait a...
Read full review of Fortinet FortiGate Cloud »

Review 1 of 30

Technical Support

No Data Available

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