Compare ARCON vs Fortinet

ARCON

Based on 41 reviews.

Fortinet

Based on 2087 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

3 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Fortinet FortiGate

143 reviews

Fortinet FortiGate-VM

32 reviews

Fortinet FortiWeb

14 reviews

Top Industries

Outsourcing Company

16%

Construction Company

10%

Financial Services Firm

Comms Service Provider

10%

Outsourcing Company

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

HameedAhmed
Joint Director at PAA
I am familiar with Fortinet FortiWeb, and I'm working with the product. I have been using Fortinet FortiWeb in my...
Read full review of Fortinet FortiWeb »
Ehab Ali
Senior Presales Consultant at a computer software company
I work as a cybersecurity pre-sales consultant and regularly engage with multiple leading vendors, including Cisco,...
Read full review of Fortinet FortiGate-VM »
Mitul-Shah
Associate Director IT Operations at Procento
I would recommend Fortinet FortiOS for a small to mid-sized company, anywhere up to the employee size of 500 or...
Read full review of Fortinet FortiOS »
GOUTHAMKRISHNA
Senior Security Analyst at a security firm
Perception Point Advanced Email Security specializes in email security, though it includes different products like...
Read full review of Perception Point Advanced Email Security »
Eluma Oche
CIO at a financial services firm
I am still using Fortinet products as before. I do not use email security like Perception Point; I use my emails on...
Read full review of Fortinet FortiAppSec Cloud »

Review 1 of 5

Customer Service

Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Raghu Chandra Das
Network & System Administrator at National Takaful Company
The support from Fortinet FortiOS has been good. They had the knowledge and professionalism.
Read full review of Fortinet FortiOS »
Ino Vitra
Assistant Operation Manger at IIJ Singapore
I find the customer service to be good.
Read full review of Fortinet FortiGate-VM »
Januario Tone
Security Analisty at OMNIDATA TRADING, LDA
I have had excellent experiences with its support team and they have been proactive in responding to my inquiries. I...
Read full review of Fortinet FortiGate »
Harshama Silva
Senior Manager at ITX360 (Pvt) Ltd
The technical support from Fortinet is highly commendable, and I rate it as nine out of ten.
Read full review of FortiSASE »
MOHAN SUKUMAR
Head of computer systems at Indian Institute of Space Science & Technology(IIST)
I have not contacted FortiMail support specifically, but I mentioned that support for FortiGate was delayed, and it...
Read full review of Fortinet FortiMail »
Fortune Madzivo
Senior System Engineer at a tech services company
We have never dealt with technical support yet.
Read full review of Fortinet FortiManager »
Ahmed Hawana
Network and Security Engineer at IDSC
Technical support is good. We depend on them a lot and contact them often. We contact them approximately once a month.
Read full review of Fortinet FortiMail »
Pravin Mandlik
Director at a tech services company
Good. As far as Fortinet secure support, I will rate them nine out of ten. They are good in support.
Read full review of Fortinet FortiMail Cloud »
Blair Griffith-Barwell
Principal Network Architect at a financial services firm
I rate Fortinet support an eight out of ten. The technical support has gotten better. There were a few difficulties...
Read full review of Fortinet FortiWeb »
Augustine Onewo
Team Lead Threat Intelligence at First Bank of Nigeria Ltd.
I have consulted Fortinet support, and I think they are good. I would rate their support as eight out of ten.
Read full review of Fortinet FortiSOAR »
Manjeet Yadav
Principal Cyber Security Technologist at a computer software company
Technical support is good. Depending on what hour you are calling, it may take some time. If you are calling within...
Read full review of Fortinet FortiSOAR »
Minarto Basuki
Director of Finance at Pakuwon
I rate the customer service and support as nine out of ten.
Read full review of Fortinet FortiGate »
Jorge Martínez
Presales Engineer at Sencinet
The technical support team provides services for both pre and post-implementation phases.
Read full review of Fortinet FortiSwitch - Data Center »
Phakedi Mphela
IT Project Manager at Brilliant telecommunications
I am very satisfied with their technical support. They are very supportive, though sometimes they can be a bit busy.
Read full review of Fortinet FortiGate »
JoelSadomba
IT Engineer at BAZ
So far so good, I have no issues with customer support, when I have request they are resolved timeously.
Read full review of Fortinet FortiDB [EOL] »
Kin Gu
Senior security officer at LIB
We initiated support from our servers because the other part of the company was not working. They helped us adjust...
Read full review of Fortinet FortiOS »
IsmailYoussef1
Channel System Engineer at a tech company
I would rate Fortinet technical support as nine to 10 out of 10.
Read full review of Fortinet FortiVoice »
Anonymous User
Principal Network Engineer at a computer software company
Personally, I like Fortinet support. I know other colleagues and people think it's slow, but I don't.
Read full review of Fortinet FortiGate-VM »
Hamed Wasel
Sr. Security Network Engineer at Children's Cancer Hospital - Egypt 57357
The technical support is very helpful. When we open ticket with them, they call us immediately. Their tickets don't...
Read full review of Fortinet FortiDB [EOL] »
Marcos AntonioOliveira
IT Analyst at Evapco, Inc.
I do not use support directly as the internet company handles this for me. Support updates and implements rules on...
Read full review of Fortinet FortiDDoS »
Bikram Singh
IT Manager at SAI Systems
I've used support many times. There are two aspects. One is reaching them and the second is getting support. So...
Read full review of Fortinet FortiClient »
Anonymous User
Consultant at a tech services company
We have contacted technical support, and they respond very quickly. There times that they cannot address the issues...
Read full review of Fortinet FortiClient »
Ganesh-S
Information Security Engineer at a healthcare company
Their support is good.
Read full review of Fortinet FortiClient »
FahadZuberi
Presale lead at a tech services company
The technical support from Fortinet is very good. Their resolution time is timely, and they provide solutions...
Read full review of Fortinet FortiToken »
Anonymous User
Senior Network Engineer at a educational organization
The technical support is great. I have not had any issues with it. The support staff knows the product well and...
Read full review of Fortinet FortiWLM »
Anonymous User
IT Network Engineer at a tech services company
The technical support is good because it's available 24/7. I don't use them often because I usually fix things...
Read full review of Fortinet FortiDDoS »
Anonymous User
Cyber Security Engineer at a financial services firm
Fortinet's support is really good. I can contact them directly and have been satisfied with the service.
Read full review of Fortinet FortiMail Cloud »
Anonymous User
Network Engineer at a retailer
I've never contacted technical support. Having never dealt with them, I can't speak to their responsiveness or...
Read full review of Fortinet FortiGate »
Anonymous User
Sales Engineer - Sênior at a tech services company
By and large, technical support is good. It's okay. It's not bad. It could be better, however, they do answer our...
Read full review of Fortinet FortiGate »
Edd Bautista
Engineering Manager at Primatel Communication Snd Bhd
We proved the frontline support for our client organizations or customers. So far we are satisfied with Fortinet...
Read full review of Fortinet FortiGate-VM »

Review 1 of 30

Technical Support

No Data Available

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