Compare ARCON vs Fortinet

ARCON

Based on 41 reviews.

Fortinet

Based on 2071 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

3 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Fortinet FortiGate

150 reviews

Fortinet FortiGate-VM

28 reviews

Fortinet FortiWeb

21 reviews

Top Industries

Construction Company

10%

Financial Services Firm

10%

Outsourcing Company

Manufacturing Company

Comms Service Provider

10%

Computer Software Company

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

HameedAhmed
Joint Director at PAA
I am familiar with Fortinet FortiWeb, and I'm working with the product. I have been using Fortinet FortiWeb in my...
Read full review of Fortinet FortiWeb »
Anoop K Jayan
Web Relationship Manager (WRM) at Bharat Sanchar Nigam Limited
We work with some other Fortinet tools including EDR, XDR, ADC, and more. EDR is used by our team only for one...
Read full review of Fortinet FortiEDR »
LuayHlaleh
Information Technology Team Lead at IT Solutions AE
Our customers' main use cases for Fortinet FortiWLM come from three classes. We have clients that pay attention to...
Read full review of Fortinet FortiWLM »
Mitul-Shah
Associate Director IT Operations at Procento
I would recommend Fortinet FortiOS for a small to mid-sized company, anywhere up to the employee size of 500 or...
Read full review of Fortinet FortiOS »
GOUTHAMKRISHNA
Senior Security Analyst at a security firm
Perception Point Advanced Email Security specializes in email security, though it includes different products like...
Read full review of Perception Point Advanced Email Security »

Review 1 of 5

Customer Service

Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Jovan Jovanovic
Security Team Lead at a outsourcing company
The customer support is very slow. The engineer who answers the technical support call, email, or phone call,...
Read full review of Fortinet FortiGate »
Githin George
Assistant Manager at Ingram Micro
I rate Fortinet support seven out of 10. Sometimes it takes a while to get a response. Maybe it's because they have...
Read full review of Fortinet FortiGate Cloud »
SandroQuinto
IT Coordinator at Plasser do Brasil
Technical support has been great. We are satisfied with their capabilities.
Read full review of Fortinet FortiGate Cloud »
Jorge Martínez
Presales Engineer at Sencinet
We don't usually use that service. We only engage with Fortinet support when a device is broken and needs RMA, so I...
Read full review of Fortinet FortiGate »
Sohaib Ansar
Manager Consulting Services at DWP Technologies
The support from Fortinet FortiNAC needs to be improved around the world. The response time is too long. The support...
Read full review of Fortinet FortiNAC »
Flavio Romera
Development and Innovation Manager at NSB
I've never had to contact technical support. I cannot speak to how helpful or responsive they would be.
Read full review of Fortinet FortiAnalyzer »
MithatBulut
Network Security Engineer at TD SYNNEX
I have not worked directly with technical support, but I am familiar with the distributor, partner, and vendor....
Read full review of Fortinet FortiGate »
GeorgesNassif
Technical Manager at Triple C
Fortinet's technical support is great. Usually, we do the first level of support. And when there is a really...
Read full review of Fortinet FortiMail »
David Carlson
CIO at Camco Mfg.
I rate Fortinet support eight out of 10.
Read full review of Fortinet FortiGate »
Horacio L. Mille
Founding Partner at Innovadvice
Customer service and support are good.
Read full review of Fortinet FortiGate »
RobertSmith15
Product Manager - Cyber Security at M247 Ltd Miami
The customer service and support are almost perfect.
Read full review of Fortinet FortiPortal »
Lotfi Bel Hadj Yahia
Administrateur at Geiser
Fortinet's technical support is good.
Read full review of Fortinet FortiSwitch - Secure Access »
Bart Homblé
BDM Fortinet & BDM Teamlead at Exclusive Networks
I would rate the customer service and support as nine out of ten.
Read full review of Fortinet FortiWeb »
Arf Wu
Manager at ReadyTech
I always ask Fortinet support about their technical support, and I think they are good. I rate their technical...
Read full review of Fortinet FortiAnalyzer »
Martins Zipp
Consultant at SKYE AS
Fortinet support is very responsive. I would rate their support as eight out of ten.
Read full review of Fortinet FortiGate »
Anonymous User
Data Center Operations and Customer Support Manager at a tech services company
Usually, we have our maintenance plan once a year, like a power-down test and things like that. But I'm not sure...
Read full review of Fortinet FortiGate »
Cscsd Cscsd
Pricing Executive
Customer support for Fortinet Managed Rules for AWS WAF is generally good with timely responses and helpful guidance,...
Read full review of Fortinet Managed Rules for AWS WAF »
Abdul Faheem
Global sales head at MEPCSA
We've never had to contact Fortigate's technical support, so I can't speak to their quality of service. If we have...
Read full review of Fortinet FortiGate-VM »
MartinYu
Senior Network Consultant at a tech services company
I cannot comment on tech support as I have not had dealings with it.
Read full review of Fortinet FortiClient »
Anonymous User
Director of IT
Customer Service: 9/10, based strictly on the limited experience with one person that I've had. Technical Support:...
Read full review of Fortinet FortiSIEM »
Anonymous User
presales manager at a computer software company
I would rate technical support from Fortinet a five out of ten. To escalate the case severity from three to one, you...
Read full review of Fortinet FortiGate »
Anonymous User
Managing Director, Chief Information Security Officer at a transportation company
We have used their tech support but because of our early adoption we have not been calling an "800" number. We've...
Read full review of ShieldX »
Johan Ortiz
Security Manager at Banco Lopez de Haro
The product could benefit from more local support. There is an opportunity to improve the support for products like...
Read full review of Fortinet FortiSIEM »
Anonymous User
Data Center Consultant at a tech services company
They have 24/7 support.
Read full review of Fortinet FortiGate »
Praveen Castelino
Co-Founder at CodeCraft Technologies Private Limited
We are going through the vendor for technical support. If we have any issues, we raise a ticket, and they respond...
Read full review of Fortinet FortiGate »
Stavros K
Infrastructure Specialist at a computer software company
I haven't had any incident or any interaction with the technical support service.
Read full review of Fortinet FortiClient »
Anonymous User
Cyber Security Engineer at a tech vendor
I have not contacted technical support.
Read full review of Fortinet FortiGate-VM »
Chamara Waidyathilaka
Network Specialist at Metropolitan Communications Pvt Ltd
We have a local distributor in Sri Lanka through whom we coordinate and address any issues. The distributor provides...
Read full review of Fortinet FortiWLM »
Anonymous User
Independent Consultant at a educational organization
I'd like to see better support. They are okay. They could be better.
Read full review of Fortinet FortiGate-VM »
Anonymous User
Network & Security Engineer at a tech services company
On two recent occasions, I experienced delays in resolving technical issues with Fortiweb WAF, particularly when...
Read full review of Fortinet FortiWeb »

Review 1 of 30

Technical Support

No Data Available

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