Compare ARCON vs Fortinet

ARCON

Based on 41 reviews.

Fortinet

Based on 1830 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Lacework FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

12 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Fortinet FortiGate

50 reviews

Fortinet FortiGate-VM

31 reviews

Fortinet FortiAnalyzer

30 reviews

Top Industries

Educational Organization

53%

Computer Software Company

11%

Financial Services Firm

Government

Educational Organization

15%

Computer Software Company

14%

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
We are one of the biggest security implementation and solution partners in Uganda. We work with multiple vendors,...
Read full review of ARCON Secure Compliance Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company

Read full review of ARCON Privileged Access Management »

Review 1 of 4

KENNETH OBONYO
Pre sale engineer at Harnssen Group Limited
Mostly, we use it for institutional and government offices, probably for security purposes.
Read full review of Fortinet FortiWeb Cloud WAF-as-a-Service »
Don Chanaka Chanaka Chanaka Shehan Marasinghe
Software Engineer at Millennium Information Technologies
We deploy Fortinet FortiNDR to monitor customer networks and proactively identify any bottlenecks or issues that may...
Read full review of Fortinet FortiNDR »
Wan Amaniina Wan Yahya
Senior Executive ICT at Razak School of Government
I use the solution in my company to control SCP. I use the tool to set rules for vulnerability assessments and...
Read full review of Fortinet FortiGuard »
Augustine Gracious
Service manager at Crescent Technologies
The typical use case for Fortinet FortiGate is because of the user-friendly interface.
Read full review of Fortinet FortiGate »
Vijayakumar Yohannan
Delivery Head - NOC Operations at a tech vendor
My primary use case for Fortinet FortiCASB is threat management and managing external threats. I predominantly use it...
Read full review of Fortinet FortiCASB »

Review 1 of 5

Customer Service

Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
S Azeem
Technology Manager at a computer software company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Bino Chacko
Sr. Network Engineer at Sultan Qaboos University
FortiGate tech support is very good because we get immediate support from them. For example, whenever we raise a...
Read full review of Fortinet FortiGate IPS »
Vishwajeet Pandey
senior technical administrator at Ogma Consulting
Customer support needs improvement in terms of speed and reliability.
Read full review of Fortinet FortiSwitch - Data Center »
Subbu Madhira
CEO at OmniNet Systems
I have not used support very often. I have been able to figure out the problems myself.
Read full review of Fortinet FortiOS »
Andriejus Artamonovas
IT Specialist at DataBank
Fortinet support is really helpful and responsive, even for the lowest level tickets. They usually respond within two...
Read full review of Fortinet FortiPortal »
Saurabh-Pal
Sr. Security Specialist at a tech vendor
I rate Fortinet support eight out of 10. Sometimes, the Level 1 support can't fix the issue, so it needs to be...
Read full review of Fortinet FortiGate »
Anton Anton
IT Manager at sanf
So far, I have not had to contact customer service, as I haven't faced any issues requiring support.
Read full review of Fortinet FortiNDR »
Yazan Omar
Systems Engineer at aic²
I rate the technical support a nine out of ten.
Read full review of Fortinet FortiDDoS »
Juan Solano
IT Director at Atlantic Quantum Innovations
I reached out to Fortinet support once, and it was a very good experience. I would rate it a nine out of ten.
Read full review of Fortinet FortiAnalyzer »
IgnitiusMolepo
Senior IP Network Defense at MTN
Fortinet support has capable engineers who will be patient with you. If you want to learn something, they will...
Read full review of Fortinet FortiGate Cloud »
SaurabhYadav5
Network Engineer at Ogma Consulting
Fortinet's customer support is okay, but not very good. They take some time to respond because they need logs and...
Read full review of Fortinet FortiSIEM »
Stavros K
Infrastructure Specialist at a computer software company
I haven't had any incident or any interaction with the technical support service.
Read full review of Fortinet FortiClient »
Vandy Va
Head Of IT Infrastructure at a financial services firm
Technical support is acceptable, and they're good in terms of local support and global support. If they cannot...
Read full review of Fortinet FortiGate »
Sudeep Maydeo
Senior Manager IT at Tata International Limited
We are satisfied with the support. They provide fantastic support. They provide online support, and on priority, they...
Read full review of Fortinet FortiOS »
Clement Johnson
Chief Executive Officer at Clemtech LLC
Their support is very good. I actually had a briefing with them today concerning a very large government project that...
Read full review of Fortinet FortiClient »
Anonymous User
CIO at a manufacturing company
We work through our supplier for support. We've shared our findings and issues, and there was some initial...
Read full review of Fortinet FortiEDR »
Anonymous User
Branch Manager at a tech services company
I did not use customer support.
Read full review of Fortinet FortiMail »
Andrei Vaskin
Specialist at a comms service provider
Fortinet FortiGate Cloud technical support is not bad. The support is mostly very good.
Read full review of Fortinet FortiGate Cloud »
Martins Zipp
Consultant at SKYE AS
Fortinet support is very responsive. I would rate their support as eight out of ten.
Read full review of Fortinet FortiGate IPS »
Ishwor Shrestha
Security Analyst at netfiniti
The technical support is quite fine. We can communicate with them easily if we need to. If we have a problem or we...
Read full review of Fortinet FortiSIEM »
Fernando-Navarrete
General Manager/ Owner at Security Parameter
I used the technical support one time and it was a good experience.
Read full review of Fortinet FortiManager »
Ayokunmi Ogundapo
Systems Administrator at Interswitch
I think the technical support for this product seems to be better in comparison to other solutions.
Read full review of Fortinet FortiGate IPS »
Sandhy Ami
Works at Aeon Mall Indonesia
The support is they provide is good.
Read full review of Fortinet FortiGate »
Anonymous User
Manager BU Network/Security at a tech services company
The support is bad. Unfortunately, they are very late in responding to our requests. It takes too much time.
Read full review of Fortinet FortiADC »
Anonymous User
Cloud Architect/Solution Architect at a consultancy
We have a procurement team and a support engagement team that is helping us with issues. They are maintaining the SLA...
Read full review of Fortinet FortiWeb »
HarishKM
Senior Vice President Operations at Alackrity Consols
We had a quick response from support since we have partnered with them.
Read full review of FortiWeb Web Application Firewall (WAF) »
Anonymous User
Security Presales Consultant at a tech services company
I have not used the support from Fortinet FortiGate. I have solved the issues I have had from using my own experience.
Read full review of Fortinet FortiGate »
Drissa DOUMBIA
Network Security Engineer at Technicom Mali
I don't usually have problems with this solution so I rarely test the support features. I cannot evaluate the support...
Read full review of Fortinet FortiAuthenticator »
Anonymous User
Principal Network Engineer at a computer software company
Personally, I like Fortinet support. I know other colleagues and people think it's slow, but I don't.
Read full review of Fortinet FortiGate-VM »
Simon Coombs
System Administrator at a media company
The support is very good, and we have had no issues.
Read full review of Fortinet FortiGate »
Anonymous User
IT Security Engineer at a tech services company
We haven't been happy with technical support. We find the service to be quite bad. For example, in our last...
Read full review of Fortinet FortiAnalyzer »

Review 1 of 30

Technical Support

No Data Available

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