Compare ARCON vs Fortinet

ARCON

Based on 41 reviews.

Fortinet

Based on 2050 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

5 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Fortinet FortiGate

156 reviews

Fortinet FortiGate-VM

29 reviews

Fortinet FortiWeb

28 reviews

Top Industries

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Government

Computer Software Company

11%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

HameedAhmed
Joint Director at PAA
I am familiar with Fortinet FortiWeb, and I'm working with the product. I have been using Fortinet FortiWeb in my...
Read full review of Fortinet FortiWeb »
Anoop K Jayan
Web Relationship Manager (WRM) at Bharat Sanchar Nigam Limited
We work with some other Fortinet tools including EDR, XDR, ADC, and more. EDR is used by our team only for one...
Read full review of Fortinet FortiEDR »
LuayHlaleh
Information Technology Team Lead at IT Solutions AE
Our customers' main use cases for Fortinet FortiWLM come from three classes. We have clients that pay attention to...
Read full review of Fortinet FortiWLM »
Mitul-Shah
Associate Director IT Operations at Procento
I would recommend Fortinet FortiOS for a small to mid-sized company, anywhere up to the employee size of 500 or...
Read full review of Fortinet FortiOS »
Karel Ondracek
Network Administrator at THK Co Ltd
I am the network administrator at THK Rhythm Automotive.
Read full review of Fortinet FortiGate-VM »

Review 1 of 5

Customer Service

Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Juan Frias
CISO at a financial services firm
The area that Fortinet may improve is customer support. When you have an incident, situation, or open a case, the...
Read full review of Fortinet FortiGate »
Özden-Aydın
Technology Consultant at 1ware
Fortinet technical support is very responsive and knowledgeable.
Read full review of Fortinet FortiGuard »
Eric Verreault
Network Administrator at Québec Government
I reach out to the technical support team through a ticket. I was attempting to perform a rather complicated task,...
Read full review of Fortinet FortiManager »
Mohamed Attia
Senior Security Engineer at Interact Technology Solutions
Technical support has been great.
Read full review of Fortinet FortiMail Cloud »
Jozef Beliansky
Network engineers at a government
We have technical support in my local language. The person who assists us is senior and he's a master of...
Read full review of Fortinet FortiManager »
Nalin Abeyrathna
Group IT Manager at Araliya Group of Companies
Customer support for Fortinet FortiGate Cloud is satisfactory. I have received good support from FortiGate, and I...
Read full review of Fortinet FortiGate Cloud »
HamedWasel
Senior Network Security Engineer at Orange
Fortinet support is helpful.
Read full review of Fortinet FortiSIEM »
RafaelTorres
Founder at Torres & Torres Tech
The response time could be better. It takes about two business days for initial support, which is too slow in urgent...
Read full review of Fortinet FortiEDR »
RohitKumar
Manager Of Information Technology at Jubilant Foodworks
If any issues arise, we have to log a ticket with Fortinet. By default, they log all the tickets in P3 or P4...
Read full review of Fortinet FortiGate »
Richard Torrenueva
IT Manager at a consultancy
Technical support is very helpful. Support is not a problem because Fortinet is user-friendly to manage, even my...
Read full review of Fortinet FortiGate Cloud »
Sachin Vinay
Assistant Manager-Networks at a university
I'm happy with the technical support although we don't require it much.
Read full review of Fortinet FortiGate »
GireeshRamamurthy
Principal Consultant at Epitome Infotech Solutions (P) Ltd
I would rate the Fortinet FortiGate technical support as extremely good so far. I have not had any issues, and I...
Read full review of Fortinet FortiGate »
Anonymous User
Gerente Regional at a comms service provider
Regionally, we are well covered. Technical support is good in this area.
Read full review of Fortinet FortiGate »
Ashwani Sharma
Supervisor at a government
Technical support is excellent and we have no issues with them. You can call them from the device itself, after which...
Read full review of Fortinet FortiADC »
Anonymous User
Presales Engineer at soulco
The technical support for the solution is great. We had a case previously where the tech team quickly responded to...
Read full review of Fortinet FortiClient »
Anonymous User
ICT Professional at a tech services company
The support is good because, although the response time for tickets may occasionally take some time, at the end of...
Read full review of Fortinet FortiGate »
Sandhy Ami
Works at Aeon Mall Indonesia
The support is they provide is good.
Read full review of Fortinet FortiGate »
Anonymous User
IT and Operations Manager at a financial services firm
The technical support is bad. We've had to escalate to Tier 2 and Tier 3. My customer relationship manager on the...
Read full review of Fortinet FortiNAC »
ICTenterprserv67
Manager, ICT Enterprise Services at a government
When you log a call, you don't get instant replies or if there is a bug they take ages to fix it and they ask you to...
Read full review of Fortinet FortiSIEM »
Anonymous User
Asst. Network Security Engineer at a tech services company
The technical support wait times are long and this is an area that should be improved. Raising a ticket through the...
Read full review of Fortinet FortiManager »
Otilia Lavros
System administrator at ALSU
We communicate with the technical support team from the company that sold us FortiADC. They have been helpful, with...
Read full review of Fortinet FortiADC »
Philimon Kaitano
Network Manager at a tech company
The technical support is good, but they take a long time to respond and resolve the issues.
Read full review of Fortinet FortiGate »
Himashu Rathoe
Senior Network Security Engineer at Vibs
Technical support by Fortinet is adequate but not exceptional. I cannot say they give the best support, but it's...
Read full review of Fortinet FortiMail Cloud »
Anonymous User
Head of IT at a mining and metals company
I've never directly dealt with technical support and therefore cannot speak to how helpful or responsive they are.
Read full review of Fortinet FortiGate-VM »
Anonymous User
SecOps Lead at a tech services company
I've worked with technical support in the past. They are very good. When we open tickets, they respond quickly. I'm...
Read full review of Fortinet FortiGate-VM »
Munjal Bhalgama
Owner at IT CARE
Fortinet's technical support is definitely helpful and responsive. The response time for solutions or support is...
Read full review of FortiCNAPP »
Anderson Clivati
Specialist of IT Solutions at INTERNEXA
The technical support is good. We rely a lot on the documentation which is a good standard.
Read full review of Fortinet FortiGate »
Berik Abdrakhman
System Engineer at ALLOT
I've only connected with local Fortinet engineers. I haven't directly reached out to Fortinet's engineers at its...
Read full review of Fortinet FortiClient »
Anonymous User
Vice President Global Technology Infrastructure Automation at a financial services firm
Fortinet is good, however, as they get into security analytics, while their support is okay, sometimes it requires...
Read full review of Fortinet FortiSOAR »
NagagopiKaranki
Cloud Engineer at a consultancy
FortiGate CNF has good tech support.
Read full review of FortiGate Cloud-Native Firewall (FortiGate CNF) »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.