Compare ARCON vs Fortinet

ARCON

Based on 41 reviews.

Fortinet

Based on 2030 reviews.

Overview

Information Not Available

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

FortiCNAPP

J.Crew, AdRoll, Snowflake, VMWare, Iterable, Pure Storage, TrueCar, NerdWallet, and more.

Fortinet FortiClient

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Popular Solutions

ARCON Privileged Access Management

7 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Fortinet FortiGate

156 reviews

Fortinet FortiGate-VM

38 reviews

Fortinet FortiWeb

29 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

13%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at a financial services firm
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at a tech services company
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

HameedAhmed
Joint Director at a non-profit
I am familiar with Fortinet FortiWeb, and I'm working with the product. I have been using Fortinet FortiWeb in my...
Read full review of Fortinet FortiWeb »
Anoop K Jayan
Web Relationship Manager (WRM) at a comms service provider
We work with some other Fortinet tools including EDR, XDR, ADC, and more. EDR is used by our team only for one...
Read full review of Fortinet FortiEDR »
LuayHlaleh
Information Technology Team Lead at a tech services company
Our customers' main use cases for Fortinet FortiWLM come from three classes. We have clients that pay attention to...
Read full review of Fortinet FortiWLM »
Mitul-Shah
Associate Director IT Operations at a financial services firm
I would recommend Fortinet FortiOS for a small to mid-sized company, anywhere up to the employee size of 500 or...
Read full review of Fortinet FortiOS »
Karel Ondracek
Network Administrator at a manufacturing company
I am the network administrator at THK Rhythm Automotive.
Read full review of Fortinet FortiGate-VM »

Review 1 of 5

Customer Service

ArjitYadav
SME for Cybersecurity at a computer software company
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at a financial services firm
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at a financial services firm
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at a outsourcing company
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at a comms service provider
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at a tech vendor
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at a healthcare company
Good.
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at a tech services company
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »

Review 1 of 30

Himali Bhatta
Technical Officer at a tech services company
Support is good. A local organization provides us with first-level support. I have raised a few cases with them.
Read full review of Fortinet FortiGate »
Luis Teran
Engineer at a comms service provider
Technical support has been good.
Read full review of Fortinet FortiGate »
Rutul SHah
CXO at a comms service provider
On a scale from one to 10, I would rate the technical support of Fortinet an eight.
Read full review of Fortinet FortiSwitch - Data Center »
Belgin Abraham
Chief Executive Officer at a tech services company
The customer service and support are okay. We didn't face any problems.
Read full review of Perception Point Advanced Email Security »
JunedhRehman
Network Infrastructure Engineer at a tech services company
The support is responsive and the support is in our local language. I rate the support from Fortinet...
Read full review of Fortinet FortiAuthenticator »
OusaidAbaz
Security Network Architect at a tech vendor
We can consult the support team. There is a database to find and resolve problems. The community has people from all...
Read full review of Fortinet FortiNAC »
Paul Duxfield
Technical Consultant at a comms service provider
Regarding the support team, I would say that we have faced occasional setup issues for which the support was...
Read full review of Fortinet FortiAuthenticator »
Mitul-Shah
Associate Director IT Operations at a financial services firm
I would rate their technical support 10 out of 10.
Read full review of Fortinet FortiOS »
Anonymous User
Director of Infrastructure at a manufacturing company
I have been satisfied with FortiGate support. Even though I work through a managed provider, I believe FortiGate...
Read full review of Fortinet FortiGate »
Mahmoud Salaheldin
Security Unit Manager at a tech services company
We face some challenges with Fortinet. Each time we use the technical support, we run into the same problem. We open...
Read full review of Fortinet FortiSandbox »
Anonymous User
IP Senior Engineer at a comms service provider
Customer Service: 8/10. Technical Support: 9/10.
Read full review of Fortinet FortiGate »
Anonymous User
Director TICs at a comms service provider
The technical support is good.
Read full review of Fortinet FortiGate »
Anonymous User
Information Security at a financial services firm
We didn't need to contact technical support very much. We had a local partner and if there were problems we contacted...
Read full review of Fortinet FortiGate »
Tanaka Murinata
IT Director at a consumer goods company
I rarely use customer support, but there are a few cases where I tried to reach out before, and it was handled and...
Read full review of Fortinet FortiGate »
Patrick Blitstein
CEO at a tech services company
e had some support tickets, but they were solved pretty quickly. I haven't had much contact with them, but our issues...
Read full review of Fortinet FortiSwitch - Secure Access »
Anonymous User
Information Security Leader at a government
Technical support is 7/10. We had a pair of cases without solution; one URL-rewriting related and another one Lync...
Read full review of Fortinet FortiWeb »
CARLOS NASCIMENTO
Security System Consultant at a financial services firm
The service provided by Fortinet FortiGate SWG is very good.
Read full review of Fortinet FortiGate »
Mukesh_Regmi
Consultant at a transportation company
FortiGate's technical support depends on the region. FortiGate's support in my region is very helpful.
Read full review of Fortinet FortiGate »
Anonymous User
Chief Technology Officer at a consultancy
It is extremely hard to get a good engineer from Fortinet to help with day-to-day operations and problems.
Read full review of Fortinet FortiGate-VM »
Anonymous User
Security Presales Consultant at a tech services company
I have not used the support from Fortinet FortiGate. I have solved the issues I have had from using my own experience.
Read full review of Fortinet FortiGate »
Anonymous User
Works at a non-profit
Their support is good.
Read full review of Fortinet FortiGate »
Naseema Ap
Manager systems at a pharma/biotech company
We are very well satisfied with the Fortinet technical support.
Read full review of Fortinet FortiGate »
Ashok Lamsal
Security Engineer at a financial services firm
We have been satisfied with the technical support.
Read full review of Fortinet FortiGate »
SheryarSaqib
Network Security Engineer at a government
We have very rarely had to contact Fortinet about anything. When we have a problem then we have local support with...
Read full review of Fortinet FortiGate-VM »
Mohamed Rashwan
CEO at a tech services company
I think the technical support is quite good although we don't have much contact with them.
Read full review of Fortinet FortiSwitch - Secure Access »
Rupsan Shrestha
Technical Presales Engineer at a tech services company
I've never reached out to technical support myself and have never opened a support ticket, but I have heard that the...
Read full review of Fortinet FortiNAC »
KhalidMohamed
IT Manager at a energy/utilities company
I would rate the technical support from Fortinet between eight and nine; it is a very good vendor, but sometimes...
Read full review of Fortinet FortiGate »
Anonymous User
Works at a hospitality company
The technical support could improve. They took approximately one month to solve a firewire issue to update. I would...
Read full review of Fortinet FortiGate-VM »
Anonymous User
Technical Consultant at a tech services company
Customer Service: The level of customer service is bad because support is very pathetic. Technical Support: Support...
Read full review of Fortinet FortiGate »
Branden Emia
Senior Systems Engineer at a retailer
ShieldX's technical support has been great. I put in a ticket or send an email, and they are very responsive. It is...
Read full review of ShieldX »

Review 1 of 30

Technical Support

No Data Available

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