Compare ARCON vs SolarWinds

ARCON

Based on 41 reviews.

SolarWinds

Based on 403 reviews.

Latest Research

Buyer's Guide

ARCON Secure Compliance Management vs. Qualys VMDR

July 2025

Qualys VMDR vs. ARCON Secure Compliance Management

Updated: July 2025

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Popular Solutions

ARCON Privileged Access Management

10 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

SolarWinds NPM

16 reviews

SolarWinds NetFlow Traffic Analyzer

11 reviews

SolarWinds Server and Application Monitor

9 reviews

Top Industries

Computer Software Company

19%

Financial Services Firm

Government

Manufacturing Company

Computer Software Company

10%

Government

10%

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Raja Xabi
Technical Manager at APRAL
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Sorin Gogean
IT Infrastructure Senior Network Technician at Autoliv
I have experience regarding the AD part, but my focus for the last 15 years has been oriented to the network side. My...
Read full review of SolarWinds Network Device Monitor »
Waqas Masood
Assistant Director at Higher Education Commission
I am working in the Higher Education Commission of Pakistan as part of the Pakistan Education Research Network, which...
Read full review of SolarWinds Server and Application Monitor »
Michael Savchenko
Business Developement Manager at I.ua
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT...
Read full review of SolarWinds Hybrid Cloud Observability »
SJ6
Network Security Engineer at a comms service provider
Our primary use case for Kiwi Syslog is for gathering logs necessary for auditing purposes.
Read full review of SolarWinds Kiwi Syslog Server »

Review 1 of 5

Customer Service

PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

MukarramJah
Technology Lead at InfoTech Group
I would rate the customer support of SolarWinds Network Device Monitor as seven out of ten. But the support can be...
Read full review of SolarWinds Network Device Monitor »
AliHassan
Team Leader - Telecom & Network at 2B Operating Co.
We have not needed customer support's help as the solution runs smoothly.
Read full review of SolarWinds Network Configuration Manager »
Omer_Khan
ICT Design Manager at a hospitality company
Technical support is good, however somewhat delayed due to the time difference. We had some troubleshooting issues...
Read full review of SolarWinds NPM »
Vijay Samant
Assistant Manager at a computer software company
The support is good. I rate the support from SolarWinds NPM a five out of five.
Read full review of SolarWinds NPM »
GurinderSingh
Sr Systems Engineer Network at AutoZone
We are satisfied with the technical support provided by SolarWinds through their third-party partner.
Read full review of SolarWinds Network Device Monitor »
Naglaa ELDeeb
Assistant Director, IT Service Excellence Quality Assurance at American University in Cairo (AUC)
Whenever I have a problem or I need to ask a question, I contact the SolarWinds support team. I would rate their...
Read full review of SolarWinds NPM »
MohitKumar
Senior Specialist at a consultancy
We reach out to technical support when we need assistance with issues. I rate support a seven out of ten.
Read full review of SolarWinds NPM »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
Technical support is excellent. SolarWinds wants its partners and resellers to succeed. They give you all the...
Read full review of SolarWinds NPM »
Umair (Abu Mohaymin) Akhlaque
Group CEO at Flexsolutions
Technical support is okay. The only problem that they have is that last year they had a security hack issue. That is...
Read full review of SolarWinds NPM »
Akram Zaki Hussein
System and Network Administrator at El Sadat City Language School
I am content with the technical support offered. They are efficient and responsive. I would rate it ten out of ten.
Read full review of SolarWinds Security Event Manager »
UmeshJoshi
Presales Specialist at Hexaware Technologies
SolarWinds' technical support is good, but they could improve their turnaround time and the ease of their escalation...
Read full review of SolarWinds Server and Application Monitor »
Manish Ved
Lead Infrastructure Domain Architect (Systems) at a healthcare company
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
Read full review of SolarWinds Network Configuration Manager »
DarrinBryant
AVP Technology Network Engineer at LPL Financial
Technical support is very good. You always got a live person.
Read full review of SolarWinds NPM »
Anonymous User
Operational Lead at a government
Technical support for the product is good and they are responsive.
Read full review of SolarWinds Pingdom »
Anonymous User
Senior Network Engineer at a healthcare company
Technical support is very good. It might take a bit of time for initial contact, if you don't classify the severity...
Read full review of SolarWinds NPM »
Anonymous User
Systems Architect at a tech services company
The technical support offered by SolarWinds NPM is pretty good.
Read full review of SolarWinds NPM »
RajneeshKumar3
Manager Observability at ICE
The customer service is good, and I would rate it around 8. Sometimes we encounter engineers who don't have...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Solutions Consultant at a computer software company
I rate SolarWinds support seven out of 10. The quality varies depending on who picks up the phone.
Read full review of SolarWinds NPM »
Anonymous User
Senior Security Consultant at a consultancy
The level of support provided by SolarWinds is contingent on the type of support plan chosen. The rating would be...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior Engineer/Network Operations at a financial services firm
They need to improve their response time. Sometimes they take longer than expected. They need to respond quickly...
Read full review of SolarWinds Network Configuration Manager »
Umair-Akhlaque
Enterprise Solutions & Services Head at a tech services company
The technical support is good, it's above average.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Network Engineer at a educational organization
Technical support is not exactly the fastest. You create a ticket in the morning and probably get a response by...
Read full review of SolarWinds NPM »
AchmadFredericks
Director, Technical Architect at Archer Information Technology
I have not actually had to use technical support very much. I can not even count more than five instances in the span...
Read full review of SolarWinds Security Event Manager »
Jentle Mathew
Sr.Network Engineer at NTT Security
We have not contacted technical support, it is not required in my environment.
Read full review of SolarWinds Network Device Monitor »
Marcos Benini
Director of Operations at 802BR
The support is very good for SolarWinds NPM.
Read full review of SolarWinds NPM »
Anonymous User
Quality Control/ Clinical Research Associate at a pharma/biotech company
I have contacted the support from SolarWinds Security Event Manager and they are good.
Read full review of SolarWinds Security Event Manager »
Furquan Qureshy
IT Manager at XYZies
They do offer good support. We are mostly happy with the level of service. They always give great feedback, which...
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Senior Security Consultant at a consultancy
The technical support services need improvement. It is time-consuming to escalate the issues to the Level 2 engineer....
Read full review of SolarWinds IPAM »
Anonymous User
SOC Expert at a computer software company
Unfortunately, in our country, we do not have access to official support channels. We need to find answers online. It...
Read full review of SolarWinds NPM »
Jeffrey Robinette
System Engineer at a government
Customer Service: Good. There can be lag times on responses. Technical Support: Eight on a scale of 10.
Read full review of SolarWinds Security Event Manager »

Review 1 of 30

Technical Support

No Data Available

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