Compare ARCON vs SolarWinds

ARCON

Based on 41 reviews.

SolarWinds

Based on 426 reviews.

Latest Research

Buyer's Guide

ARCON Secure Compliance Management vs. Qualys VMDR

June 2026

Qualys VMDR vs. ARCON Secure Compliance Management

Updated: June 2026

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Popular Solutions

ARCON Privileged Access Management

3 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

SolarWinds NPM

12 reviews

SolarWinds Server and Application Monitor

7 reviews

SolarWinds NetFlow Traffic Analyzer

8 reviews

Top Industries

Construction Company

10%

Financial Services Firm

10%

Outsourcing Company

Manufacturing Company

Financial Services Firm

Manufacturing Company

Construction Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Kalyan Kothali
Associate Vice President at Wissen infotech
Customers usually use SolarWinds Hybrid Cloud Observability for infrastructure monitoring. Cloud and on-premises...
Read full review of SolarWinds Hybrid Cloud Observability »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
NikhilKalwint
Technical Specialist at ServiceIO
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Vivek Jaiswal
Manager IT at a manufacturing company
SolarWinds NPM is used to monitor all our servers and key network devices such as core switches and firewalls, along...
Read full review of SolarWinds NPM »
RajneeshKumar3
Manager Observability at ICE
For SolarWinds NetFlow Traffic Analyzer, I have worked on the entire SolarWinds Orion Platform. I have worked upon...
Read full review of SolarWinds NetFlow Traffic Analyzer »

Review 1 of 5

Customer Service

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

AbdulKader Mohandes
Senior Systems Engineer at Al Jazeera Media Network
I rate SolarWinds support nine out of 10. SolarWinds support is excellent.
Read full review of SolarWinds NPM »
ERIK LABRA
Technical Specialist, consultant at a tech vendor
Technical support is pretty good, they are very keen to help. There are some options which provide premier support...
Read full review of SolarWinds NPM »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
Technical support is very good.
Read full review of SolarWinds IPAM »
Wapelo Zaphaniah
Information Technology Administrator at Debswana
Since I haven't used much of the technical support provided for the solution, I will have to research first in order...
Read full review of SolarWinds Virtualization Manager »
Shadi Shaar
Healthcare Informatics Consultant at Dammam University
We never required support. The only support that we require is just to install the license key and handle renewal.
Read full review of SolarWinds DameWare Mini Remote Control »
Yashokanth Partkunan
Managed Services Engineer at Loop1 Systems
Regarding the technical support, we mainly provide it to clients from Loop1. When it comes to SolarWinds, they do...
Read full review of SolarWinds Security Event Manager »
Veronica Chaloupka
Data Engineer at a healthcare company
The solution’s technical support is good.
Read full review of SolarWinds Database Performance Analyzer »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
The technical support is very good. We can access it 24/7 when we need to.
Read full review of SolarWinds Server and Application Monitor »
Yaser_Altwailey
Network Engineer at General Authority OF ZAKAT & TAX
I receive customer service support from the contractor rather than from Solarwinds.
Read full review of Solarwinds Web Performance Monitor »
Alessandra Amorim
Technology Manager - Managed Services at Yssy
The solution's technical support should improve its knowledge base. They should have more material in Portuguese...
Read full review of SolarWinds Log Analyzer »
Hisham Sahid
Network IT Team Leader at a manufacturing company
I have experience with the solution's technical support. Based on my team's interactions with the technical support...
Read full review of SolarWinds IPAM »
Pratik Patil
Architect at ReBIT
We have worked with the tech support of SolarWinds NPM, and it is good.
Read full review of SolarWinds NPM »
Anonymous User
Consultant Avant-vente Réseau at a tech vendor
Technical support is excellent. There's also great documentation both for assisting in setting the solution up and...
Read full review of SolarWinds Network Automation Manager »
Anonymous User
Network & Security Services Manager
Customer Service: They have an excellent sales team however, they do not negotiate maintenance. So while you may get...
Read full review of SolarWinds NPM »
Mihai Cristea
CTO at Smart Factor
Their technical support was okay. We only needed to contact them once.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Business Consultant. at a tech services company
I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours...
Read full review of SolarWinds NPM »
Anonymous User
Optical Network Engineer at a comms service provider
I have utilized SolarWinds technical support to help with issues, the experience is adequate for the the level of...
Read full review of SolarWinds NPM »
WILSON KEREBEI
CEO at WilCom Systems Ltd
We have made a few calls to support. We have not encountered very many issues that would require support.
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Senior Network at a educational organization
Customer Service: I have had very fast response times when dealing with customer service. Technical Support: I have...
Read full review of SolarWinds NPM »
Furquan Qureshy
IT Manager at XYZies
They do offer good support. We are mostly happy with the level of service. They always give great feedback, which...
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Works at a manufacturing company
Customer Service: They have always been helpful when we needed support I have no complaint at all. Technical Support:...
Read full review of SolarWinds NPM »
SumitKumar1
SolarWinds SME at a sports company
In regard to this solution, I've never worked with support.
Read full review of SolarWinds Storage Resource Monitor »
Anonymous User
Network Engineer
Customer Service: 10 out of 10 Technical Support: Any time I contacted support they were knowledgeable and fast.
Read full review of SolarWinds NPM »
Anonymous User
Head of Network Department at a financial services firm
Technical support is okay, but it depends on the person who takes up the ticket. Sometimes we don't get the kind of...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Nelson Saravia
Senior Business Project Manager at Bonsai System Ltda
So far it hasn't been necessary for me to contact their support team, due to its overall ease of use and ease of...
Read full review of SolarWinds Network Device Monitor »
Daniel Shine
Systems and Data Warehouse Supervisor at MMSD
We have very few issues that require technical support, we only contact them a few times a year. They generally...
Read full review of SolarWinds NPM »
Anonymous User
Network Operation Center Team Leader at a recruiting/HR firm
I would give technical support a rating of 5/10 on a good day. Since going to a Philippine support group, there has...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Lead Network Engineer/Business Developer at a tech services company
Customer Service: Customer service has gotten a lot better. They recently revamped that area. Technical Support: Some...
Read full review of SolarWinds NPM »
ChrisPalmer
IT Infrastructure Analyst at Textron Systems Corporation
Technical support is pretty good. In the few cases we have reached out for any support, they've been pretty...
Read full review of SolarWinds NPM »
FAHAD ALBAZ
IT Security Architecture & Implementation Manager at Banque Saudi Fransi
Technical support is something that is very important for us. It is the number one factor. We are dealing with the...
Read full review of SolarWinds NPM »

Review 1 of 30

Technical Support

No Data Available

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