Compare ARCON vs Splunk

ARCON

Based on 41 reviews.

Splunk

Based on 956 reviews.

Sample Customers

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

ARCON Privileged Access Management

6 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Splunk Enterprise Security

159 reviews

Splunk AppDynamics

34 reviews

Splunk Observability Cloud

47 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Healthcare Company

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at a financial services firm
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at a tech services company
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Taiwo Ige
IT Operations Engineer at a wholesaler/distributor
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Anonymous User
Senior Manager at a financial services firm
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
DevendraKumar1
Technology lead at a consultancy
I am using Splunk AppDynamics for application support and production support. I have worked for an alert system,...
Read full review of Splunk AppDynamics »
DhirendraSingh2
Senior Consultant at a consultancy
I work in the telecommunication domain where we manage routers, WLAN services, and various other services from which...
Read full review of Splunk ITSI (IT Service Intelligence) »
Shiboo Suren
Manager cybersecurity at a manufacturing company
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

PRAVINKHISMATRAO
Assistant Vice President at a financial services firm
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at a transportation company
We use third-party support.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at a tech vendor
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at a financial services firm
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at a tech services company
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at a outsourcing company
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at a financial services firm
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at a tech services company
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

John Romero
Technical Lead at a computer software company
I have not used the support. I did not have any problems.
Read full review of Splunk Observability Cloud »
Cemil Altug
Hybrid Cyber Security Team Lead at a security firm
I didn’t contacted the customer support. Spunk has a website and community which has everything you need.
Read full review of Splunk Enterprise Platform »
Ravi Nandasana
Splunk Architect/DevOps Engineer at a tech services company
Technical support for Splunk Enterprise Security is very good. We have daily calls. They are very helpful, rating at...
Read full review of Splunk Enterprise Security »
MihaiHristache
Manager, Information Technology at a tech vendor
The technical support is very good with Splunk.
Read full review of Splunk Observability Cloud »
ShilpeeSinha
Senior Security Engineer at a tech services company
I wasn't part of the engineering side, so I never got a chance to contact the support team directly.
Read full review of Splunk Enterprise Security »
Chetankumar Savalagimath
Delivery Manager at a tech services company
The technical support is good. However, there is a lot of delay nowadays. The last time we raised a case, it took...
Read full review of Splunk Enterprise Security »
ROBERT-CHRISTIAN
CTO at a tech vendor
Based on what customers tell me, it has been good. If you want to write your own correlation rules, it is very...
Read full review of Splunk Enterprise Security »
Srinivasulu Soolluru
Splunk ITSI Developer at a consultancy
I rate Splunk support nine out of 10. We can get support from the Splunk community or raise a ticket to Splunk and...
Read full review of Splunk ITSI (IT Service Intelligence) »
PhetaMoloi
QA Specialist at a tech services company
We've been very satisfied with technical support. Whenever we've had an issue they've been able to assist.
Read full review of Splunk AppDynamics »
PRAKAS RAJA
Associate at a computer software company
Their support is good, but they can have a customization team to help us with any customizations. I would rate them...
Read full review of Splunk Enterprise Security »
Ananth Narayana Rao
Vice President Hybrid Cloud Operations at a consultancy
We have received good technical support when needed.
Read full review of Splunk Observability Cloud »
Anonymous User
Senior Consultant at a tech services company
I have not been in contact with technical support.
Read full review of Splunk Enterprise Security »
Job Asiimwe
Sr Manager at a computer software company
The customer service and support for Splunk Cloud Platform are mediocre and often hit or miss. Premium support is...
Read full review of Splunk Cloud Platform »
Anonymous User
Sr. Manager at a consumer goods company
We haven't used any technical support yet; we use a partner who helps us to deploy and stabilize the system. We...
Read full review of Splunk AppDynamics »
DhirendraSingh2
Senior Consultant at a consultancy
We have a partnership with Splunk. Based on our pricing and license, they provided 800 hours for a year, making them...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Splunk Engineer at a logistics company
I have never used their support. We solve our problems by ourselves.
Read full review of Splunk ITSI (IT Service Intelligence) »
Oluwaseun Oke
Owner at a tech services company
Technical support is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Software Engineer at a tech services company
Splunk ITSI is very good for support, which includes getting an incident number and working on it.
Read full review of Splunk Enterprise Platform »
Marcos Pestana
Head of IT Operations at a retailer
Technical support for this solution is mixed. We are using a local outsourcing company in Portugal as our contact for...
Read full review of Splunk AppDynamics »
Anonymous User
Head of Cybersecurity at a computer software company
I do not directly deal with technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Performance Engineer at a financial services firm
I would say that the support is 50/50. It is not very fast and there is definitely room for improvement in terms of...
Read full review of Splunk AppDynamics »
Sai Appali
Observability Platform Lead at a financial services firm
The support depends on the licensing we use. There are different licenses available based on the volume and vCPUs. We...
Read full review of Splunk ITSI (IT Service Intelligence) »
Motoyuki Mochida
CEO at a hospitality company
I usually use the community site. I find that helpful.
Read full review of Splunk Observability Cloud »
Oscar Montufar
Operation Manager at a comms service provider
We have had positive experiences using customer service and support.
Read full review of Splunk ITSI (IT Service Intelligence) »
Gaute Holmin
Solutions Architect and Community Leader at a tech vendor
AppDynamics has hands-down the best technical support I've experienced, and I've worked with all the major APM vendors.
Read full review of Splunk AppDynamics »
Anonymous User
Associate Technical Analyst at a tech services company
Technical support is 5/10.
Read full review of Splunk AppDynamics »
Anonymous User
Lead Analyst at a financial services firm
With their support, if you raise a ticket, the response is very good. But the concern is the consulting days. I think...
Read full review of Splunk AppDynamics »
Anonymous User
Security Engineer at a tech services company
It has been a weak point, but has improved over the years. It can be tough to get a hold of somebody depending on the...
Read full review of Splunk Enterprise Security »
Anonymous User
Lead for AppDynamics and OpenText project at a tech vendor
Customer support takes time. Whenever we face any issues, we have to open the vendor case and then there will be back...
Read full review of Splunk AppDynamics »
Anonymous User
Associate Director, Application Performance Management Solution Design & Engineering at a financial services firm
Technical support is average and they could be improved.
Read full review of Splunk AppDynamics »

Review 1 of 30

Technical Support

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