Compare ARCON vs Splunk

ARCON

Based on 41 reviews.

Splunk

Based on 925 reviews.

Sample Customers

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

ARCON Privileged Access Management

10 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Splunk Enterprise Security

172 reviews

Splunk AppDynamics

33 reviews

Splunk Observability Cloud

41 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

Manufacturing Company

Healthcare Company

Financial Services Firm

13%

Computer Software Company

13%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Mack Scott
Cyber Security Network Security Engineer at Cirrus Logic
My main use cases for Splunk SOAR are automating security response and incident response. We use Splunk SOAR for...
Read full review of Splunk SOAR »
Ahmed Naguib
Director at Techpace
I recommend Splunk ITSI (IT Service Intelligence) for large enterprises and the government sector.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Siva Kuppala
Enterprise Architect at Wipro Limited
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »

Review 1 of 5

Customer Service

Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Bushra Alhetelah
SOC Engineer at Cyberani Solutions
I have contacted the Splunk Enterprise Security support team once, but mainly the other team responsible for...
Read full review of Splunk Enterprise Security »
SAURABHYADAV4
Consultant at HCL Technologies
I've been using Splunk products for a long time. Overall, I am pretty satisfied with the quality of service of the...
Read full review of Splunk SOAR »
Yash-Gupta
Analyst, TSG Information Security Cyber Operations at a consultancy
Support is quite responsive. They also offer 24/7 support services.
Read full review of Splunk Enterprise Security »
Ian Gatundu
System engineer at Agile Cloud Ltd
I rate Splunk support nine out of 10. We provide frontline support to our clients, but we periodically pass them on...
Read full review of Splunk Cloud Platform »
Lakshman Kanuru
Module Lead at ValueLabs
It takes a lot of time for the support team to resolve issues. In short, it takes a lot of time for Splunk's support...
Read full review of Splunk Cloud Platform »
Nagendra Nekkala.
Senior Manager ICT & at Bangalore International Airport Limited
The technical support is good.
Read full review of Splunk Enterprise Security »
Viney Bhardwaj
Director at a consultancy
We have contacted their support many times. Their support is average. We sometimes have a hard time with their...
Read full review of Splunk Enterprise Security »
Nuno Rosa
Principal Consultant at Infosys
The technical support service team could be more knowledgeable.
Read full review of Splunk AppDynamics »
Jana Avula
Cyber Security Ops Manger at a educational organization
I would evaluate customer service and technical support as good and satisfactory because it was not satisfactory a...
Read full review of Splunk Enterprise Security »
Marcos Pestana
Head of IT Operations at a retailer
Technical support for this solution is mixed. We are using a local outsourcing company in Portugal as our contact for...
Read full review of Splunk AppDynamics »
Anonymous User
Director of Application Performance Monitoring As A Service (MAPS & MSPM)
I think their technical support is good. There is no problem there that I know of.
Read full review of Splunk AppDynamics »
Anonymous User
Account Manager at a tech services company
Professional support is great, but too expensive. Otherwise content published over website is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Consultant APM et Performance at a tech vendor
We create a lot of support tickets with AppDynamics. We've been using the solution for a few years now. The support...
Read full review of Splunk AppDynamics »
Anonymous User
Sr BigData Infrastructure Architect at a hospitality company
I have not had direct experience with the Splunk technical support because I leave it to the other teams in our...
Read full review of Splunk Cloud Platform »
Anonymous User
Products Manager at a tech services company
Technical support is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Lead Developer, Solution Analyst at a university
Technical support is okay, although they are not as quick to respond as I believe they should be. I feel that some of...
Read full review of Splunk Cloud Platform »
SureshKumaresan
Cyber Security Consultant at HCL Technologies
I rate Splunk support seven out of 10.
Read full review of Splunk Enterprise Security »
Anonymous User
Sr. Director Software Development
We have used technical support a couple of times, but it's pretty much self-explanatory, how to actually use it....
Read full review of Splunk AppDynamics »
Anonymous User
Infrastructure Engineer at a insurance company
The quality of the answer has been good. We have had to leverage the support only a small number of times. We found...
Read full review of Splunk Cloud Platform »
Anonymous User
IT System Developer/Admin at a manufacturing company
The customer service/technical support was helpful and they answered my questions as best they could.
Read full review of Splunk Enterprise Security »
Anonymous User
IT Engineer at a tech company
We use technical support quite a bit. We've got a team of engineers and there are at least five or six of them that...
Read full review of Splunk AppDynamics »
Anonymous User
IT Security Specialist at a financial services firm
I work more with Splunk UBA. My experience with my rep has been good. I would rate support an eight out of ten only...
Read full review of Splunk Enterprise Security »
Anonymous User
Architect at a tech consulting company
I encourage users to use the vendor management team and cultivate a relationship with them. I have worked with...
Read full review of Splunk Enterprise Security »
Anonymous User
Project architect at a computer software company
Technical support is great.
Read full review of Splunk AppDynamics »
Anonymous User
Senior Consultant at a tech vendor
I have not contacted support from AppDynamics.
Read full review of Splunk AppDynamics »
Shiboo Suren
IT manager at Hexion Inc.
I would rate the technical support as nine out of ten. They are always on top of resolving issues, providing...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Engineer at a tech services company
They're good. They're quite good at providing the service for technical engineers as well.
Read full review of Splunk Observability Cloud »
Anonymous User
Senior Analyst at a computer software company
Splunk support isn't so great. It takes a lot of time for them to respond.
Read full review of Splunk Cloud Platform »
Anonymous User
Security Delivery Analyst at a consultancy
The technical support is adequate.
Read full review of Splunk Enterprise Security »
ManojKumar46
Splunk admin/devepor at Wipro Limited
I haven't had to escalate any issues to technical support.
Read full review of Splunk ITSI (IT Service Intelligence) »

Review 1 of 30

Technical Support

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