Compare ARCON vs Splunk

ARCON

Based on 41 reviews.

Splunk

Based on 1239 reviews.

Sample Customers

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

ARCON Privileged Access Management

3 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Splunk Enterprise Security

165 reviews

Splunk AppDynamics

36 reviews

Splunk Cloud Platform

56 reviews

Top Industries

Outsourcing Company

16%

Construction Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

13%

Financial Services Firm

12%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Shamim Alsharif
Performance Test Engineer at TANIM CONSULTING, LLC
We use real-time application monitoring for financial applications, basically API testing. Our software runs on Red...
Read full review of Splunk AppDynamics »
Vikash Kushwaha
Full-Stack Software Engineer at mindpathtech
We agreed to speak about Splunk SOAR this time. I have worked with Splunk SOAR since 2025. I work with Splunk SOAR as...
Read full review of Splunk SOAR »
Purnambica Kolavennu
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
I am Purnambica Kolavennu and I have been working for the past two to three years with the Agriculture Skills Council...
Read full review of Splunk Observability Cloud »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Splunk Cloud Platform is my main use case, which we sell to our channel partners within the channel community that...
Read full review of Splunk Cloud Platform »

Review 1 of 5

Customer Service

SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Phanikumar Madiraju
Senior consultant specialist-ITID at a financial services firm
The solution's technical support is good. I rate the technical support a nine out of ten.
Read full review of Splunk AppDynamics »
Abhishek Nayak
Soc L1 Engineer at Softcell Technologies Limited
We have a support team for Splunk SOAR that communicates any technical faults we encounter to the Splunk technical...
Read full review of Splunk SOAR »
Tejas Shah
Splunk Certified Architect at Data Elicit Solutions Pvt. Ltd.
I would rate the Splunk support team an eight or nine out of ten; this rating is based on my experience of being part...
Read full review of Splunk Enterprise Security »
Siva Jp
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
My experience has been good. Both are premium support users; so it's for a separate, additional price to the...
Read full review of Splunk AppDynamics »
Mack Scott
Cyber Security Network Security Engineer at Cirrus Logic
I would rate customer service and technical support as an eight out of ten. The resources are largely...
Read full review of Splunk SOAR »
Sathis-Kumar
Senior Manager at Bank of America
Regarding the technical support of Splunk, there are some delays with the response time, and I am not very satisfied...
Read full review of Splunk Enterprise Platform »
AmanThakkar
Software Engineer at Titanslab Inc.
I would evaluate customer service and technical support as a nine. It is very good. It is a nine out of ten.
Read full review of Splunk Observability Cloud »
Gokul Sekar
Senior Software Engineer at Torry Harris Business Solutions
I've encountered numerous issues and challenges, but I've managed to overcome them. I rely on the Splunk community to...
Read full review of Splunk Enterprise Platform »
Anonymous User
User Experience Solution Director at a manufacturing company
Customer Service: Customer service has been good. We've actually been less capable of keeping up with them then they...
Read full review of Splunk AppDynamics »
Anonymous User
Application Development Mansger at Garmin
We have opened very, very few tickets; low numbers. We've been satisfied with technical support.
Read full review of Splunk AppDynamics »
Anonymous User
Solutions Architect at a tech vendor
The technical support is good. If you have Enterprise support, their team understands the platform well, and I would...
Read full review of Splunk Enterprise Security »
Marcelo Canedo
Presales IT at a tech services company
We have had no concerns with customer service.
Read full review of Splunk Enterprise Security »
Anonymous User
Director - Application Services, DevOps(Application Support, Build/Deployment), Environment Support at a financial services firm
We have a good relationship with the technical support team; they are responsive.
Read full review of Splunk Enterprise Security »
Ali Tamimi
Managing Director at Hayyan Horizons
Technical support is average. It's not bad, but it's not excellent either.
Read full review of Splunk User Behavior Analytics »
Rajkumar ReghuVarma
Technology Architect at a tech vendor
With our premium support contract for Splunk AppDynamics, we are very satisfied, receiving consistent support...
Read full review of Splunk AppDynamics »
Oleg Iatsuta
Technical Lead at a tech services company
We don't have experience with customer service and support.
Read full review of Splunk Cloud Platform »
MS Alam.
System Administrator at Nournet communications
I have used the technical support a few times and they were good.
Read full review of Splunk Observability Cloud »
Anonymous User
IT Operations Engineer at a individual & family service
I have not used technical support. We can troubleshoot a high percentage of issues – I don’t know the exact...
Read full review of Splunk AppDynamics »
Norman Freitag
Account-Manager at Consist ITU Environmental Software GmbH
The support is quite good. Sometimes, of course, you want to have a shorter resolution time, however, it also depends...
Read full review of Splunk SOAR »
Anonymous User
Jr. Oracle Apex Developer at a tech services company
I would rate technical support around nine; overall, the support experience has been good. The support team is...
Read full review of Splunk Enterprise Security »
Anonymous User
Lead IT Engineer at a pharma/biotech company
Splunk Cloud Platform's customer support is great. I would rate the customer support on a scale of 1 to 10 as an 8.
Read full review of Splunk Cloud Platform »
Tim Whitlock
Senior analyst in investigations at GlaxoSmithKline
I have no experience with the solution's technical support team.
Read full review of Splunk Cloud Platform »
Juan Baez
Software Engineer at UKG
My experience with customer service and technical support has been very present and super responsive. When we submit...
Read full review of Splunk Observability Cloud »
ShubhamSharma6
Software Engineer at Wipro Limited
Splunk Cloud Platform offers excellent technical support that is both knowledgeable and responsive.
Read full review of Splunk Cloud Platform »
jorgenoguerah
IT Infrastructure Architect at a tech company
I used support a little bit for some templates for formatting data from Cisco and Fortinet logs. They were very fast...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior System Engineer at a computer software company
For the most part, their technical support has been pretty handy. Sometimes you get someone a little bit newer, and...
Read full review of Splunk Cloud Platform »
Bharath G
SIEM Splunk Engineer/Architect at Cepheid
For technical support from Splunk, I would rate them an eight; they are quite effective.
Read full review of Splunk ITSI (IT Service Intelligence) »
Sai Appali
Observability Platform Architect at a tech vendor
The support depends on the licensing we use. There are different licenses available based on the volume and vCPUs. We...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
detection engineer at a real estate/law firm
The customer support has been up and down. Our sales associates and team have been very good, but the support through...
Read full review of Splunk Enterprise Security »
Elvis Odede
Systems Engineer at a tech consulting company
Customer support for Splunk ITSI (IT Service Intelligence) is great, especially when getting it from a partner.
Read full review of Splunk ITSI (IT Service Intelligence) »

Review 1 of 30

Technical Support

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