Compare ARCON vs Splunk

ARCON

Based on 40 reviews.

Splunk

Based on 822 reviews.

Sample Customers

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

ARCON Privileged Access Management

12 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

Splunk Enterprise Security

147 reviews

Splunk AppDynamics

43 reviews

Splunk Cloud Platform

48 reviews

Top Industries

Educational Organization

62%

Computer Software Company

Financial Services Firm

Government

Financial Services Firm

15%

Computer Software Company

15%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »

Review 1 of 3

ROBERT-CHRISTIAN
CTO Security & Resilience at a tech vendor
We are an MSSP, and some of our customers have Splunk Enterprise Security, and we run it for them.
Read full review of Splunk Enterprise Security »
Sunil K R
Senior Software Engineer at Wipro Limited
We use Splunk ITSI to monitor the different stages, spaces, and processes of payment operation.
Read full review of Splunk ITSI (IT Service Intelligence) »
Lakshmi Padaga
Java Developer at U.S. Bank
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and...
Read full review of Splunk Observability Cloud »
Sathis-Kumar
Senior Manager at Bank of America
We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It...
Read full review of Splunk Real User Monitoring (RUM) »
Job Asiimwe
Sr Manager at Continued
I use the Splunk Cloud Platform for security monitoring. My company is a technology company with over 40,000 employees.
Read full review of Splunk Cloud Platform »

Review 1 of 5

Customer Service

Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
S Azeem
Technology Manager at a computer software company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »

Review 1 of 30

Mahesh Deshpande
Senior Technology Architect at Infosys
I had a good experience with tech support. When we raised a ticket with AppDynamics, we usually got a response within...
Read full review of Splunk AppDynamics »
Sathis-Kumar
Senior Manager at Bank of America
Technical support is good but could be improved, particularly concerning the time taken for ticket resolution.
Read full review of Splunk Synthetic Monitoring »
Bagi Vijender Reddy
Splunk Admin at a consultancy
The solution's support uses a ticketing system to address dashboards, alerts, reports, etc. If server issues or...
Read full review of Splunk Enterprise Platform »
Nagendra Nekkala.
Senior Manager ICT & at Bangalore International Airport Limited
Technical support has been good.
Read full review of Splunk SOAR »
ROBERT-CHRISTIAN
CTO Security & Resilience at a tech vendor
Based on what customers tell me, it has been good. If you want to write your own correlation rules, it is very...
Read full review of Splunk Enterprise Security »
Praveen-Kadali
Senior Consultant at Ernst & Young
Splunk technical support is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Programmer at a transportation company
We have used the technical support and it was very good. We had a good response.
Read full review of Splunk AppDynamics »
Anonymous User
PROJECT MANAGER, JEE AND SOA ARCHITECT, EXPERT at a computer software company
I have not contacted technical support.
Read full review of Splunk AppDynamics »
Anonymous User
BS Systems Engineer at a tech services company
The last time we needed tech support help it was in order to restore some data from frozen parts. They clarified that...
Read full review of Splunk User Behavior Analytics »
Akshay Mundik
IT Specialist at a computer software company
The customer service and support are quite useful. Whenever we faced an issue on our Splunk ITSI server, or if alerts...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Assistant Vice President at a financial services firm
So far, personally, I opened three tickets so far and I got what I wanted to get. I was pleased with the resolution.
Read full review of Splunk AppDynamics »
Anonymous User
4 System Engineer at a religious institution
We have a big instance in the cloud, and we have occasionally had a few issues here and there that took some time to...
Read full review of Splunk Cloud Platform »
Anonymous User
Director - Application Services, DevOps(Application Support, Build/Deployment), Environment Support at a financial services firm
I have not needed to use the support.
Read full review of Splunk Cloud Platform »
Anonymous User
Senior Analyst at a computer software company
Splunk support isn't so great. It takes a lot of time for them to respond.
Read full review of Splunk Cloud Platform »
Anonymous User
Tech Lead Security at a comms service provider
Their sales support and tech support are really bad. They take really long to respond.
Read full review of Splunk Enterprise Security »
Anonymous User
Cloud Cybersecurity Engineer at a tech services company
Their support is excellent. Every case I ever had to put in has been handled and resolved in a matter that I would...
Read full review of Splunk Enterprise Security »
Anonymous User
Information Architect at a financial services firm
We have the enterprise level of support. This is one area Splunk could improve upon, since we usually have to follow...
Read full review of Splunk Enterprise Security »
Anonymous User
Tech Director at a government
Splunk's support is great and amazing. The people we work with in our corporate environment are top-tier experts....
Read full review of Splunk Enterprise Security »
Anonymous User
Info Sec Consultant at Size 41 Digital
For me, it’s always support and training that need improvement, as both of these are crucial to using a product...
Read full review of Splunk AppDynamics »
Anonymous User
Technical manager at a tech services company
Technical support is customer-friendly.
Read full review of Splunk Enterprise Security »
Anonymous User
Regional Director (CEER) at a tech services company
We have a really close relationship and technical support is really one of the best on the market. We've worked in...
Read full review of Splunk AppDynamics »
Michael Kaericher
Senior Consultant at Securian Financial Group
Most of my interaction is with the user community, which is how Splunk wants it. When I need help, that community is...
Read full review of Splunk Enterprise Security »
Anonymous User
Associate Director, Application Performance Management Solution Design & Engineering at a financial services firm
Technical support is average and they could be improved.
Read full review of Splunk AppDynamics »
Marcos Pestana
Head of IT Operations at a retailer
Support for agent problems is accurate and fast. Support for SaaS solution stability is very poor.
Read full review of Splunk AppDynamics »
Muhammad M
Head of DevOps at a tech services company
The support is responsive, though it could use some improvement. In the past, we contacted their support about a...
Read full review of Splunk Observability Cloud »
Anonymous User
Enterprise Client Executive at a tech services company
Their support is good.
Read full review of Splunk Enterprise Security »
ManojKumar46
Splunk admin/devepor at Wipro Limited
I haven't had to escalate any issues to technical support.
Read full review of Splunk ITSI (IT Service Intelligence) »
Sai Appali
Observability Platform Lead at a financial services firm
The support depends on the licensing we use. There are different licenses available based on the volume and vCPUs. We...
Read full review of Splunk ITSI (IT Service Intelligence) »
Rudi Wicaksono
Architecture and Security Team Leader at CV Akbar Panjaya
Splunk needs local technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Systems Performance Management Intern at Choice Hotels International
We have used technical support. They have been proactive in answering all our queries.
Read full review of Splunk AppDynamics »

Review 1 of 30

Technical Support

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