Compare Arcserve vs Veeam Software

Arcserve

Based on 52 reviews.

Veeam Software

Based on 606 reviews.

Latest Research

Buyer's Guide

Arcserve UDP vs. Veeam Data Platform

March 2026

Veeam Data Platform vs. Arcserve UDP

Updated: March 2026

Buyer's Guide

Arcserve OneXafe vs. Veeam Data Platform

March 2026

Veeam Data Platform vs. Arcserve OneXafe

Updated: March 2026

Buyer's Guide

Arcserve UDP vs. Veeam Data Platform

March 2026

Arcserve UDP vs. Veeam Data Platform

Updated: March 2026

Sample Customers

Arcserve UDP

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Arcserve OneXafe

Sonic, Amazon, Kawasaki, Callaway, Drake University, Mazda, Thales, California Highway Patrol, Guggenheim, Bruker, NASA, Oregon.gov

Arcserve Cloud Direct

Lion

Popular Solutions

4 reviews

2 reviews

2 reviews

32 reviews

Veeam Data Cloud for Microsoft 365

15 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Computer Software Company

15%

Manufacturing Company

10%

Marketing Services Firm

Government

Computer Software Company

11%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is that I use a backup repository for persistent data. I use it exclusively for...
Read full review of Arcserve OneXafe »
Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is to backup repositories and persistent data. I use it for the finance industry...
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I have been using Arcserve Backup for around 10 years.
Read full review of Arcserve Backup »
Hoang Long Nguyen
IT Infrastructure And Architect Specialist at Cmit
We use it for many different purposes, including SQL, files, and other applications. We are considering a solution to...
Read full review of Arcserve SaaS Backup »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
We use StorageCraft ShadowXafe as a data protection solution.
Read full review of StorageCraft ShadowXafe [EOL] »

Review 1 of 5

Gegax Robert
Senior Software Engineer at Ford Motor Company
Veeam Backup for AWS has been a game changer for my organization. Since the first day of implementation until now, I...
Read full review of Veeam Backup for AWS »
JitendraSadaye
Associate Technical Specialist at a consultancy
Backup and restore is what I am mainly using Veeam Data Platform for nowadays.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Charles Daou
Senior system Engineer at Soft Flow
We primarily use the solution as a cloud-backed application machine for storage-related tasks.
Read full review of Veeam Cloud Connect [EOL] »
Mehmet Aksoy
System Administrator at Aksoy
I use Veeam Kasten for Kubernetes only for backup of shop floor PCs. The effectiveness of Veeam Kasten for Kubernetes...
Read full review of Veeam Kasten for Kubernetes »

Review 1 of 5

Customer Service

TeresitaSabile
Head of Operation and IT at Elgrade Inc
Customer service and support were commendable. We had regular meetings with the provider to discuss performance and...
Read full review of Arcserve UDP »
Paulo Castro Canlas
System Administrator | Helpdesk Support | Storage and Backup Engineer at Canlas Law Group, APLC
The technical support team needs to be faster in their responses. I have raised tickets four to five times about the...
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
We are satisfied with the solution’s technical support.
Read full review of Arcserve UDP »
Hoang Long Nguyen
IT Infrastructure And Architect Specialist at Cmit
Customer service is very simple and maintains well with us, but they are very slow when resolving critical problems.
Read full review of Arcserve SaaS Backup »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
I don't communicate with support directly. It is handled by my colleague.
Read full review of Arcserve OneXafe »
Presalesman67
Presales & Projects Manager at a tech services company
Technical support for this solution is very good.
Read full review of Arcserve UDP »
Lucas Moura
Full Pre-Sales Analyst at a tech services company
Our support team handles initial issues and connects clients directly with Arcserve support. From what I've heard,...
Read full review of Arcserve UDP »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
We have not had issues that we needed to contact support.
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I would rate the technical support of Arcserve Backup as a seven on a scale from one to ten.
Read full review of Arcserve Backup »
Robert-Nilsson
Business Development Manager at Gignos
The technical support of the product wasn't good because they blocked our customers' time. I rate the technical...
Read full review of Arcserve UDP »
Viral Shah
Information Technology System Administrator at Civil Aviation Club
I have not used technical support.
Read full review of Arcserve UDP »
Sergio Itikawa
Software Solutions Architect at SPEData
I would say they have good people, but the staff in Brazil is very reduced, so we need to talk with foreigners; it...
Read full review of Arcserve UDP »
Nelson Ferrazzuolo
pre-sales engineer at Distecna
Support is good. Their people are knowledgeable about the product. I've been able to get resolutions when needed.
Read full review of Arcserve UDP »
Rajnish Saxena
Executive Director at Aerorsys Infotech Pvt. Ltd.
Technical support for the solution is slow, but our company can handle it. Users need technical support when some...
Read full review of Arcserve UDP »
Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I've never used the technical support services of the product. I can't say how helpful or responsive they would be....
Read full review of Arcserve UDP »
Anonymous User
Software Engineer at a tech vendor
Technical support is great.
Read full review of Arcserve UDP »
Darshil Sanghvi
Consultant at a tech services company
The customer support has been responsive to the issues we were facing, such as bandwidth usage. They have been very...
Read full review of Arcserve UDP »
Anonymous User
Founder/CEO at a tech services company
The technical support was horrible. That's why we switched. We've been drifting away from StorageCraft for a long...
Read full review of Arcserve UDP »
Song Thiam Chiok
Director at Dat Hung Co Ltd
The technical support is great. When there is an issue, we open a ticket, and the technical support from Singapore or...
Read full review of Arcserve UDP »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
The technical support has been very good.
Read full review of StorageCraft ShadowXafe [EOL] »
Anonymous User
System Engineer at a comms service provider
We received support from the vendor who was technically assisting us, and it was okay, but we could not implement the...
Read full review of Arcserve UDP »
Anonymous User
Senior System Engineer at a wholesaler/distributor
The best.
Read full review of Arcserve UDP »
David_B
Manager, Network at WORKING MEN'S COLLEGE CORPORATION
The support is good. The support personnel may not solve all problems quickly, but they're good at getting back to us.
Read full review of Arcserve UDP »
Munir Thakor
Owner at Silicon Computech Pvt Ltd
The technical support takes time to respond. I believe it is because the team has less resources. However, the...
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
I've never had to call technical support, so I can't speak to the service level.
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
I've worked with customer support and they're quite good.
Read full review of Arcserve UDP »
Anonymous User
Junior Service Desk Operator at a cloud solution provider
Support has been okay.
Read full review of Arcserve Cloud Direct »
Anonymous User
Cyber Security Architect and Founder at a non-tech company
Eight out of 10, due to the local support offered by local distributors.
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
We use technical support by a local provider that is very good.
Read full review of Arcserve UDP »
Helio Perlman
President at NaRede365
Technical support is very fast for the most part.
Read full review of Arcserve UDP »

Review 1 of 30

Mohamed El-Sherbini
IT Manager at Mada Insurance
The support from Veeam Backup Replication could improve. I rate the support from Veeam Backup Replication a four out...
Read full review of Veeam Data Platform »
Rodrigo Hernandez
Head Cloud Services (Infra & Systems) at Anvek
I haven't interacted with customer support for Veeam Backup for AWS because it was configured when we did the...
Read full review of Veeam Backup for AWS »
Arsalan Orayedh
Service Delivery Engineer at Gulf Air
The solution's customer support team is responsive and efficient. It resolves the issues promptly.
Read full review of Veeam Data Platform »
Hugo Morillo
Datacenter & Infrastructure Guru at ITGES
I rate Veeam support seven out of 10.
Read full review of Veeam Data Cloud for Microsoft 365 »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
We have not needed to contact technical support.
Read full review of Veeam Data Platform »
Anonymous User
Senior Systems Engineer at a healthcare company
Customer Service: We have not needed to contact Veeam customer service. Technical Support: We have not needed to...
Read full review of Veeam Data Platform »
Nicco Putra
Alliance Manager at Berca Hardaya Perkasa
Since Veeam is easy to use and easy to set up, we don't have a lot of problems. Therefore, we don't have a lot of...
Read full review of Veeam Data Platform »
Anonymous User
Senior IS/IT Consultant, Backup D/R Specialist at a tech company
It provides the maximum level of support.
Read full review of Veeam Data Platform »
Anonymous User
Network Manager at a logistics company
Veeam customer service and technical support have been fantastic. They’ve been very responsive, very professional,...
Read full review of Veeam Data Platform »
ResulBiberoglu
Owner, Professional Services Manager at wguard
I am in Turkey and the support is very important for the customer but it should be improved.
Read full review of Veeam Data Platform »
TimGingell
Virtual Infrastructure at a government
Veeam's technical support is great, I've been using it for the past ten years.
Read full review of Veeam Data Platform »
Mohammad HassanJaghel
Technical Service Engineer at a tech services company
The technical support is very good.
Read full review of Veeam Data Platform »
Anonymous User
System Administrator at a tech services company
I've never used technical support. I cannot speak to how helpful or responsive they are, having never spoken with...
Read full review of Veeam Data Platform »
Anonymous User
Director of Computing, Biostatistics at a healthcare company
We have not contacted the support often, the solution has been operating well.
Read full review of Veeam Data Platform »
Anonymous User
Senior IT Engineer at a tech services company
Technical support is 7/10. Sometimes, it asks for logs and keeps asking for information that sometimes is...
Read full review of Veeam Data Platform »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support is a tricky question. In general, if you're asking about Veeam when compared to other vendors,...
Read full review of Veeam Data Platform »
Anonymous User
Solutions Architect at a tech services company
I have not been in contact with technical support personally but from what I understand, it is fairly good. We do...
Read full review of Veeam Cloud Connect [EOL] »
JJG124536
Product Manager Storage, Database and Backup & Replication at a tech company
I don't have too many tickets with Veeam, however, I do find it hard to communicate with them. They could be better...
Read full review of Veeam Data Platform »
Anonymous User
IT Infrastructure Manager at a paper AND forest products
The product is so good that I haven't had to call support.
Read full review of Veeam Data Platform »
Reinhardt Coetzee
Senior Engineer at MRB Secure
Their tech support is quite good. It's a legacy product in my eyes and it forms part of the basic principles of...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
IT Senior System Engineer, Data Integrity and IT Pharma Automation systems migration consultant at a tech services company
Customer Service: It was good. Technical Support: They were great and well prepared.
Read full review of Veeam Data Platform »
Anonymous User
Business Development Consultant at a tech vendor
There is room for improvement. However, when compared to other products, the support is on the good side.
Read full review of Veeam Data Platform »
Anonymous User
IT Administrator and Sr. VMware Engineer at a retailer
I would rate the level of technical support 10/10. It is very fast and reliable.
Read full review of Veeam Data Platform »
Anonymous User
Director at a printing company
I would say it is good. I'm trying to remember when the last time was that I had to call technical support. I think...
Read full review of Veeam Data Platform »
Anonymous User
CEO at a tech services company
I have never needed to contact technical support.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
JoseDa Silva
Technical Pre-Sales Consultant at a tech services company
The technical support is very good. They provide solutions immediately and they tell the customer exactly what is wrong.
Read full review of Veeam Data Platform »
Anonymous User
Systems Administrator at a tech services company
Currently, we contacted the Customer Service who promptly provided us answers KB related. Little else (and I would...
Read full review of Veeam Data Platform »
Anonymous User
Data Center Expert
Veeam support is pretty good but has degraded somewhat as they have grown. Not surprising as this happens to every...
Read full review of Veeam Data Platform »
Martin Potgieter
IT Director at FNF
Nutanix technical support is excellent. You can't get better. You won't get better.
Read full review of Veeam Data Platform »
Anonymous User
IT Director at a consultancy
The technical support is excellent; they are very prompt and knowledgeable.
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

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