Compare Astera vs SAP

Astera

SAP

Based on 1639 reviews.

Sample Customers

Astera Centerprise

Wells Fargo, Xerox, HP, Novartis, USDA, VinSolutions/AutoTrader, Heller Consulting, Farmers Mutual Hail Insurance, Software Solutions Inc.

ReportMiner

Randolph-Brooks Federal Credit Union, VinSolutions/AutoTrader.com, Vanderbilt University, The United Methodist Church, Focus On The Family, Novartis, Espirito Santo Bank

SAP Replication Server

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Data Services

EMC Corporation, LivePerson, Eldorado, Mozzart, The VELUX Group, AOK Bundesverband, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Migros Group

SAP Analytics Hub

STIB-MIVB

SAP Agile Data Preparation

McKesson

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

Top Industries

Retailer

14%

Manufacturing Company

14%

Healthcare Company

Computer Software Company

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

No Data Available

Chris Biemans
Senior ICT Consultant at a computer software company
Everything went well in terms of support. In general, I am pleased with the technical support.
Read full review of SAP NetWeaver »
Mehboob AalamMughal
Senior SAP-ABAP Lead Consultant at a consultancy
I rate the support five out of ten because we needed the support and communication while deploying the solution and...
Read full review of SAP Process Orchestration »
Diwakar Loshali
Global Head HR Tech & Operations at a manufacturing company
The technology is changing quickly and the solution requires support but it's not forthcoming. They say, "This is the...
Read full review of SAP SuccessFactors »
AjayKumar7
Manager, Business Analytics, BI Lead at a consultancy
Technical support could be improved. I would rate them 2.5 out of 5.
Read full review of SAP ERP »
Sara Kadry
HR Digital Transformation Senior Manager at a healthcare company
Sometimes the tech support is good and they have quick responses, and sometimes we face delays in the response. I...
Read full review of SAP HCM »
Bassem Mohammed
IT Application Manager at a manufacturing company
The technical support for SAP HANA is good. On a scale of one to five, I'm rating SAP support five out of five.
Read full review of SAP HANA »
Mehboob AalamMughal
Senior SAP-ABAP Lead Consultant at a consultancy
The customer tool is very responsive. The support desk phone service is effective and meets expectations.
Read full review of SAP S/4HANA »
Crewmem67
IT Consultant at a university
I've never spoken to technical support.
Read full review of SAP SQL Anywhere »
StephenThorne
Practice Lead at a tech services company
I've been dealing with SAP now for over 25 years. I would rate their technical support a three or four out of ten.
Read full review of SAP Master Data Governance »
Anonymous User
SAP consultant at a tech services company
Basically, the developers that are building the tool are responsible for maintaining the tickets on second level....
Read full review of SAP Identity Management »
ArifKundi
Chief Executive Officer at a tech services company
We've primarily relied on the local implementers for support, and there are challenges whenever they need to refer...
Read full review of SAP S/4HANA »
Anonymous User
Consultant at a tech services company
A 10 out of 10.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Hari Priya
SAP Analytics Lead at a computer software company
Regarding SAP support, I have raised many support tickets but did not receive adequate support. It took more than...
Read full review of SAP BW4HANA »
Akhilesh Narayanan
Tech Lead, Database Section. at a financial services firm
The quality of support from SAP is very good; if it's a known problem, they will have a knowledge base, so we will...
Read full review of SAP IQ »
ChrichtianNeal
IT Officer at a tech services company
We're in constant contact with technical support. They help us troubleshoot problems often and are quite good.
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
BI Solution Architect at a manufacturing company
I rate SAP support seven out of 10. It's good but not at the expected level.
Read full review of SAP Analytics Cloud »
Anonymous User
Finance Manager
We've had a good experience with customer support. They're active and we have an exclusive relationship manager to...
Read full review of SAP Analytics Cloud »
Anonymous User
Managing Director at a tech services company
The support for this solution is okay, but due to their single geographical location it can be challenging to contact...
Read full review of SAP Commerce Cloud »
Anonymous User
Software Engineer - Data at a energy/utilities company
The community support needs to be better. I haven't been impressed with it. In general, it just needs better support.
Read full review of SAP HANA »
Tim
Owner at a tech services company
Implementation partners handle issues with support staff and response times are very high. Support staff know the...
Read full review of SAP S/4HANA »
Anonymous User
Manager, Robotics & Automation Systems at a manufacturing company
SAP ERP's technical support takes a lot of time when it comes to handling errors and debugging errors. The...
Read full review of SAP ERP »
Anonymous User
Senior Developer at a retailer
6/10
Read full review of SAP Crystal Reports »
Anonymous User
Software Development Head at a retailer
You can find technical support through SAP's online communities but not directly from SAP.
Read full review of SAP Crystal Reports »
Anonymous User
Partner & SAP Netweaver Solution Architect at a tech services company
Since early on, I never needed a lot of support from SAP because their solution is stable. Probably the first time we...
Read full review of SAP Process Orchestration »
Jose A.Santos
Head of SAP Business Intelligence at a manufacturing company
The technical support is helpful, but at times it could be better. It is difficult when your native language is not...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
IT Advisor at a non-tech company
SAP does not have support, but it is being managed by partners within the industry. The partner that you choose can...
Read full review of SAP Business ByDesign »
Alam Khan
Team Leader at a tech services company
Technical support through Telstra is available for SAP ERP, particularly for creating custom objects in SAP HCM when...
Read full review of SAP HCM »
Anonymous User
Technical Consultant at a consultancy
Customer Service: Very good expertise. Technical Support: Very good expertise.
Read full review of SAP Identity Management »
Anonymous User
CIO at a manufacturing company
Technical support has largely been very supportive of our company. If we need an SAP developer, we're able to get...
Read full review of SAP ERP »
Anonymous User
Manager Finance at a tech services company
I've never been in touch with technical support at all. I have no idea if they respond quickly or if they are...
Read full review of SAP HCM »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.