Compare Astound vs Freshworks

Astound

Based on 13 reviews.

Freshworks

Based on 86 reviews.

Sample Customers

Astound Hosted Voice

Citi Open Tournament

Freshcaller

Untappd, Travix,The Dutch label Shop,Blyss, Loupen

Popular Solutions

Astound Hosted Voice

0 reviews

Astound Managed SD-WAN

0 reviews

Grande Enterprise Voice Services [EOL]

0 reviews

Freshservice

12 reviews

Freshdesk

13 reviews

Freshsales

2 reviews

Top Industries

No Data Available

Manufacturing Company

University

Computer Software Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mikey K.
Staff Pastor - Student and Creative Arts director at a non-profit
We're a church, a nonprofit, and we use it for everyday office work, for video uploading and downloading, live...
Read full review of Astound Managed SD-WAN »
Anonymous User
IT Manager
We use it for voice over IP. For day-to-day use we have a mix of interoffice and outside office calls. We use it a...
Read full review of Astound Hosted Voice »
Lori Hyatt
Accounting Manager at a media company
We use it for phone services. We replaced our regular phone carrier with the VoIP.
Read full review of Grande Enterprise Voice Services [EOL] »

Review 1 of 3

Gauri Thakur
Director, Portfolio Projects at a computer software company
My team has had SCSM experience because we moved the entire workflow of SCSM into ServiceNow, but it was part of...
Read full review of Freshdesk »
Raja Farrar
IT Service Delivery Manager at a tech services company
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Poornima Kumari
Interviewee at a healthcare company
I was trained in the use of Freshteam over the course of one month as part of an internship at the company I've been...
Read full review of Freshteam »

Review 1 of 3

Customer Service

Bracey Fuenzalida
IT Director at a university
RCN tech support is solid. We call them, there is a response. If we have to email somebody, there is generally a...
Read full review of Astound Hosted Voice »
Anonymous User
Office Manager at a legal firm
Support is fantastic. I love that it's US-based and within local markets. That's something I really do appreciate. I...
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Chris Cruz
Network Administrator at a healthcare company
I deal with tech support 100 percent. No one else from our company does. You get to know these people on a first name...
Read full review of Astound Hosted Voice »
Anonymous User
Office Manager at a non-profit
From the perspective of placing work orders, support is really good. The business services Tier 2, for the simple...
Read full review of Astound Hosted Voice »
Mikey K.
Staff Pastor - Student and Creative Arts director at a non-profit
We haven't really had to use their technical support yet, other than to figure out a couple of things initially. It...
Read full review of Astound Managed SD-WAN »
Lori Hyatt
Accounting Manager at a media company
The technical support people are great. They're very responsive, and any time I've had to call, which is...
Read full review of Grande Enterprise Voice Services [EOL] »
Anonymous User
Director of IT at a healthcare company
Customer support, for me, has been outstanding. If I have to talk with the support guys, my questions are answered...
Read full review of Astound Hosted Voice »
Joey Pineda
Executive Pastor
I would rate technical support a ten out of ten. They were onsite within two hours and verified everything on our...
Read full review of Astound Managed SD-WAN »
Mazen Fares
IT Manager at a pharma/biotech company
If there is an issue, I call or email customer service and they're quick to respond. Their technical support is...
Read full review of Astound Hosted Voice »
CFO9009a
CFO at a tech services company
Technical support has been very good. They're here within an hour if we have an issue. It's very helpful that it is...
Read full review of Astound Hosted Voice »
Anonymous User
IT Manager
I would rate technical support at nine out of ten. They get back to me pretty quickly. I've had issues with the...
Read full review of Astound Hosted Voice »
Paul Grumbein
General Manager at a educational organization
Technical support has been good. Any problems that have occurred have been resolved. In terms of the solution’s NOC...
Read full review of Astound Hosted Voice »
Anonymous User
Finance Manager at a legal firm
We have called them for help They've been very supportive. The support and the people at RCN are very easy to work...
Read full review of Astound Hosted Voice »

Review 1 of 13

SujayRao
Senior Manager, Customer Value & Innovation at a financial services firm
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
Read full review of Freshdesk »
Amit Lavi
VP Customer Success at a tech vendor
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Sonu Thomas
Operations Manager at a tech services company
The support must be faster.
Read full review of Freshsales »
Yousef Almomani
Systems Engineer at a consultancy
The customer support for Freshservice is super great, and I would rate the customer support a 10 out of 10.
Read full review of Freshservice »
Curtis Braun
Principal Consultant at a consultancy
They're not very good at technical support.
Read full review of Freshservice »
ElvisHenriquez
Senior Services Manager at a retailer
The support is great.
Read full review of Freshservice »
Alexey Timchenko
Senior Vice President Information Technology at a comms service provider
The solution has been great. We haven't needed technical support.
Read full review of Freshdesk »
Dedy Mulyadi
General Manager - Head of IT and Security at a comms service provider
Support is quite good.
Read full review of Freshservice »
JoseQuintero1
Senior Services Manager at a tech services company
Their technical support five years ago was quite fast, but that speed has been decreasing over time due to the growth...
Read full review of Freshsales »
Ehwsf Duhsf
Senior Executive ICT at a financial services firm
For maintenance and support, we have a dedicated team. In case we require support, it is assigned to someone who is...
Read full review of Freshdesk »
ElvisHenriquez
Senior Services Manager at a retailer
Technical support is excellent. It's one of the best support providers I've ever worked with.
Read full review of Freshdesk »
Anita Orioma
Customer Success Manager
The Freshdesk support team has been good. If you reach out for needed support, they are responsive. However, we have...
Read full review of Freshdesk »
Paulo Roberto Vieira Mendes
Operations Manager at a leisure / travel company
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
Read full review of Freshdesk »
Harshit Pahuja
Operations Manager at a healthcare company
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Swamy Nanjundaiah
VP - Technology and Solutions at a tech services company
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »
Line WillumsenSolem
Development Manager at a computer software company
I haven’t contacted technical support myself, but I've heard that it is good.
Read full review of Freshdesk »
Anonymous User
Lecturer at a university
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Anonymous User
IT Project Manager at a computer software company
I've never been in touch with support. I' not sure if anyone has. I can't speak to how helpful or responsive they...
Read full review of Freshservice »
Srini Konakanchi
Vice President at a computer software company
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
Read full review of Freshdesk »
Cesar Quiroz
CIO at a manufacturing company
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
Read full review of Freshservice »
Poornima Kumari
Interviewee at a healthcare company
The technical support is nice. When I was working with Freshteam I was able to ask Freshworks, the parent company,...
Read full review of Freshteam »
Anonymous User
Asst. Vice President at a performing arts
Freshdesk support is great. If we ever had minor performance issues, it would just take an email or call to the...
Read full review of Freshdesk »
Anonymous User
Security Engineer (SOC) at a tech services company
Freshservice's customer support is responsive and helpful. When we have questions about configuring AWS-related...
Read full review of Freshservice »
Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Anonymous User
Consultant at a tech services company
Dealing with support was challenging. Their support is based in India, so it's all in English, and I'm not fluent, so...
Read full review of Freshservice »
Oluwatosin Nelson
Product Manager at a tech services company
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
Read full review of Freshdesk »
Sabrina Adhar
Call Centre Manager at a retailer
They offer customer support, and I would rate them a nine on a scale of one to ten, as their service meets our...
Read full review of Freshdesk »
reviewer9072573
IT Technician at a retailer
The customer service is satisfactory, though there might be delays in response for non-critical issues.
Read full review of Freshservice »
Anonymous User
Presales Engineer at a tech services company
Freshservice support is very reactive and helpful when we have a question or issue. Technical support is totally free...
Read full review of Freshservice »
Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
Read full review of Freshservice »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.