Compare Aurea vs Dynatrace

Aurea

Based on 12 reviews.

Dynatrace

Based on 362 reviews.

Latest Research

Buyer's Guide

Actional vs. Dynatrace

February 2026

Dynatrace vs. Actional

Updated: February 2026

Buyer's Guide

Actional vs. Dynatrace

February 2026

Actional vs. Dynatrace

Updated: February 2026

Sample Customers

Actional

Proximus, Air France-KLM, Barratt Developments, Freedom Mortgage

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Popular Solutions

0 reviews

0 reviews

0 reviews

19 reviews

0 reviews

Top Industries

Manufacturing Company

11%

Insurance Company

10%

Financial Services Firm

Computer Software Company

Financial Services Firm

21%

Computer Software Company

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at a tech services company
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
Read full review of Aurea CX Messenger »
Sid Roy
Vice President - Operations & Client Support at a computer software company

Read full review of AMS AlertFind »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

Read full review of Aurea CX Process »
Anonymous User
QA Expert at a tech company

Read full review of Actional »

Review 1 of 4

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
Read full review of Dynatrace »

Review 1 of 1

Customer Service

Radhey Rajput
Sr. IT Analyst at a tech services company
The customer service and support team is good.
Read full review of Aurea CX Messenger »
Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Luis Alarcon
SOA Developer Solution at a tech services company
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »

Review 1 of 9

PankajSingh4
Senior Specialist at a tech services company
I consulted the Dynatrace technical support team one year ago and had a pleasant experience with the team. I'm rating...
Read full review of Dynatrace »
Vinothkumar Sugumar
Senior Software Engineer at a retailer
The customer support for Dynatrace is good.
Read full review of Dynatrace »
Dinesh Nikam
Network Engineer at a tech vendor
Customer support for Dynatrace is well-equipped, and they try to resolve queries if we contact them with any...
Read full review of Dynatrace »
Anonymous User
Analyst at a hospitality company
I haven’t had to use it because there have been no problems.
Read full review of Dynatrace »
Anonymous User
Co-Founder at a tech company
Customer Service: Very good Technical Support: Very good
Read full review of Ruxit [EOL] »
Anonymous User
Service Delivery Specialist at a tech vendor
Support from Dynatrace is excellent. They are always on hand for any queries, demos, and/or issues.
Read full review of Dynatrace »
Bill Masters
Principal Engineer at a manufacturing company
We had a good experience working with their technical support.
Read full review of Dynatrace »
Anonymous User
Operations Manager
I have used technical support many times, but it's more an issue of the learning path, it's more being acquainted...
Read full review of Dynatrace »
Luke Kabamba
Senior Solutions Architect at a tech services company
We didn't have to contact them because it was so great. The solution was taking care of itself. For example, if there...
Read full review of Dynatrace »
Shikha Yadav
Senior Analyst APM at a manufacturing company
I have used technical support a lot of times, mostly for technical stuff. For example, on challenges that I am facing...
Read full review of Dynatrace »
Anonymous User
Senior Systems Engineer at a transportation company
We haven't used technical support.
Read full review of Dynatrace »
Anonymous User
IT Architect Specialist/Manager at a tech services company
I'm working directly with sales and engineers from Dynatrace. They have been very supportive. They are very...
Read full review of Dynatrace »
Anonymous User
Assistant Manager at a tech services company
It's high.
Read full review of Dynatrace »
Anonymous User
Platform Engineer at a financial services firm
Technical support is awesome. I primarily do DC RUM, but all of that is in Poland, and they are phenomenal.
Read full review of Dynatrace »
Anonymous User
Chief Executive Officer at a comms service provider
I cannot provide specific details about their technical support as I am not in charge of that aspect.
Read full review of Dynatrace »
Anonymous User
IT Supervisor at a insurance company
They were pretty effective. We've had to open tickets a couple of times for their new features that we were trying to...
Read full review of Dynatrace »
Anonymous User
Senior Software Engineer
They're very helpful. They help us get right to the problem.
Read full review of Dynatrace »
Anonymous User
Service Operations Manager at a media company
We have used them extensively. They are very eager to help.
Read full review of Dynatrace »
Anonymous User
Supervisor Of Event Management And Monitoring at a insurance company
It's easier when you can get to a level-2. We've had guardians on site for a while. Because we've had guardians on...
Read full review of Dynatrace »
Anonymous User
Software Developer at a insurance company
I have not called tech support, but we do have a guardian. I know that one of our performance engineers actively...
Read full review of Dynatrace »
Anonymous User
Module Lead
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Dynatrace »
Anonymous User
Solution Architect at a financial services firm
We use the Dynatrace University, plus some of the guidance solutions. Generally these guys are quite experienced and...
Read full review of Dynatrace »
Roopesh Shetty
Senior IT architect at a healthcare company
The solution's technical support is very good and very much available.
Read full review of Dynatrace »
Kevin McNall
Director, Digital Projects and Practices at a retailer
Technical support has been great. The first line of defense is their chat through the UI, which is really simple....
Read full review of Dynatrace »
Anonymous User
Project Lead Engineer at a construction company
Technical support is always available to assist. They are very good.
Read full review of Dynatrace »
Anonymous User
Senior Manager APM Team at a financial services firm
I wouldn't say we need to call them that often, the solution does not require a lot of hand-holding from that...
Read full review of Dynatrace »
Anonymous User
VP at a financial services firm
We had to use technical support before, primarily in the areas of adding additional features to the product. For...
Read full review of Dynatrace »
Bacha Khoperia
Senior System Administrator at a government
We never had a problem, and we never had to create a case with Dynatrace. The company from which we buy this product...
Read full review of Dynatrace »
Varaprasad
Senior Technical Lead
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
Read full review of Dynatrace »
Anonymous User
Software Engineer at a financial services firm
I use Dynatrace technical support on a daily basis. They have a live chat within the tool and that comes for free...
Read full review of Dynatrace »

Review 1 of 30

Technical Support

No Data Available

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