Compare Aurea vs Dynatrace

Aurea

Based on 12 reviews.

Dynatrace

Based on 351 reviews.

Latest Research

Buyer's Guide

Actional vs. Dynatrace

April 2025

Dynatrace vs. Actional

Updated: April 2025

Buyer's Guide

Actional vs. Dynatrace

April 2025

Actional vs. Dynatrace

Updated: April 2025

Sample Customers

Actional

Proximus, Air France-KLM, Barratt Developments, Freedom Mortgage

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Popular Solutions

1 reviews

0 reviews

0 reviews

11 reviews

0 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

16%

Insurance Company

Real Estate/Law Firm

Educational Organization

41%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at NCR Corporation
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
Read full review of Aurea CX Messenger »
Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services

Read full review of AMS AlertFind »
Anonymous User
QA Expert at a tech company

Read full review of Actional »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

Read full review of Aurea CX Process »

Review 1 of 4

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
Read full review of Dynatrace »

Review 1 of 1

Customer Service

Radhey Rajput
Sr. IT Analyst at NCR Corporation
The customer service and support team is good.
Read full review of Aurea CX Messenger »
Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
Read full review of Aurea CX Messenger »
Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Luis Alarcon
SOA Developer Solution at Xtensible Solutions
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
Read full review of Aurea CX Messenger »
Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »

Review 1 of 9

Anand_Kumar
Enterprise Architect at DXC Technology
Their support system is good. I would rate them at 9.5 out of ten. People generally don't pursue it since it's a...
Read full review of Dynatrace »
Bill Masters
Principal Engineer at DISH Network Corporation
We had a good experience working with their technical support.
Read full review of Dynatrace »
Anonymous User
Platform Architect Senior at The PNC Financial Services Group, Inc.
When it's something technical support can fix, it is very good. When it is something they can't fix, and it is either...
Read full review of Dynatrace »
Bacha Khoperia
Senior System Administrator at Public Service Development Agency
We never had a problem, and we never had to create a case with Dynatrace. The company from which we buy this product...
Read full review of Dynatrace »
Anonymous User
Senior Manager Network Architecture at a logistics company
Technical support normally goes through our partner. The partner will then contact Dynatrace if they have an issue...
Read full review of Dynatrace »
SrikanthDoddi
Principal Member of Technical Staff at a tech vendor
My team reaches out to the Dynatrace technical support team whenever there's a connectivity issue, an issue with...
Read full review of Dynatrace »
Anonymous User
Sales Engineer at a computer software company
Support is great. You can go by email and things, but also by chat. There's a chat functionality inside of the...
Read full review of Dynatrace »
Anonymous User
Staff Performance Engineer at a tech company
Initially, when we were onboarding the product, we had to use technical support, especially for contouring the...
Read full review of Dynatrace »
Anonymous User
Senior System Engineer at a tech services company
Customer Service: I would rate customer service very good. Technical Support: I would rate technical support very good.
Read full review of Dynatrace »
Anonymous User
IT Systems Monitoring Consultant at a healthcare company
I use technical support all the time, generally by email. I would say they are very responsive and generally give us...
Read full review of Dynatrace »
Anonymous User
Managing Director at a computer software company
The technical support is phenomenal - they have a call program called Dynatrace ONE, which is like a customer success...
Read full review of Dynatrace »
Anonymous User
IT Service Owner at a insurance company
I have not personally used it, but a my colleague has used it. Our company gets quick response times and qualified...
Read full review of Dynatrace »
Roopesh Shetty
Senior IT architect at a healthcare company
The solution's technical support is very good and very much available.
Read full review of Dynatrace »
Anonymous User
SRE Manager at a tech vendor
I rate tech support very low. The technical support was not that good. They were not very attentive whenever there...
Read full review of Dynatrace »
Justin Lowery
Front-end Architect at Rack Room Shoes
I have noticed a few problems with the service before. I reached out to support and the system did appear to resolve...
Read full review of Dynatrace »
Anonymous User
Performance Engineer at a outsourcing company
Tech support is slow. Going from the dev department back to the front-end customer service, then back to the dev....
Read full review of Dynatrace »
Anonymous User
Solution Management at a computer software company
Customer Service: First class support, via mail, telephone and even chat! Technical Support: Premium!
Read full review of Ruxit [EOL] »
Anonymous User
IT Specialist at a government
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the...
Read full review of Dynatrace »
Anonymous User
Director Of Integration And Performance at a media company
From what I've seen, they're very knowledgeable and easy to work with.
Read full review of Dynatrace »
Anonymous User
Regional Sales Manager at a tech services company
I do not talk to technical support. Our clients talk to Dynatrace. All our clients inquiries are directed to Dynatrace.
Read full review of Dynatrace »
Anonymous User
Gerente de Operaciones at a consultancy
Technical support has been really good. Truthfully, we seldom use it. However, when we use it, it's fast. It's...
Read full review of Dynatrace »
Anonymous User
Cloud Solution Engineer at a financial services firm
Their technical support is brilliant. They are online 24/7. You go into a chat window, and you talk to their support...
Read full review of Dynatrace »
Shikha Yadav
Senior Analyst APM at a manufacturing company
I have used technical support a lot of times, mostly for technical stuff. For example, on challenges that I am facing...
Read full review of Dynatrace »
Anonymous User
Programmer at a financial services firm
I have not used technical support.
Read full review of Dynatrace »
Olive Kusumbara
Consultant at a tech services company
Technical support is good. They provide a webchat that responds almost immediately. In terms of ticketing, with a...
Read full review of Dynatrace »
Anonymous User
Application Support Analyst
We used a guardian to begin with. He trained us and helped us quite a bit. I think we had him for about six months....
Read full review of Dynatrace »
Anonymous User
Manager of DevOps at a hospitality company
The technical support is excellent.
Read full review of Dynatrace »
Anonymous User
Application Monitoring Specialist at a energy/utilities company
The technical support is very knowledgeable. There were a few cases where we were having trouble with something and...
Read full review of Dynatrace »
Anonymous User
Monitoring Team Lead at a logistics company
I've never had to use technical support. The only time that we really needed support, we actually engaged with, not a...
Read full review of Dynatrace »
Anonymous User
Senior Solutions Consultant at a tech services company
Technical support is good. Dynatrace OneAgent is a pretty new tool in the market. In comparison to other products...
Read full review of Dynatrace »

Review 1 of 30

Technical Support

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