Compare Automation Anywhere vs Fortra

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

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Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Fortra's Automate

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Popular Solutions

154 reviews

2 reviews

1 reviews

88 reviews

22 reviews

3 reviews

Top Industries

Outsourcing Company

17%

Comms Service Provider

12%

Financial Services Firm

10%

Manufacturing Company

10%

Outsourcing Company

12%

Financial Services Firm

10%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
Read full review of Automation Anywhere »
Mufaddal Mufaddal
In A Company at EPUS
Our main use case for AI Agent Studio involves managing our technical back end as well as the customer-facing front...
Read full review of AI Agent Studio »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
Read full review of Automation Anywhere AI Agent »
Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 5

Anuj Bhagwat
Dev Ops Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Mohamed Abdel-Hassanein
Co-Founder and Business Development at TeCrypt
The most important use case for my clients in Fortra's Digital Guardian is that it consolidates two products into a...
Read full review of Fortra's Digital Guardian »
Syed Mubeen
Cyber Security Researcher at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Anonymous User
Information Technology Manager
I use Fortra's Automate to automate our workflows and reports mainly. For example, we normally task it to generate...
Read full review of Fortra's Automate »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Customer Service

Marco Aurelio BALDOCEDA PORRAS
Tech Leader RPA Individual Contributor at Interbank
I rate the technical support a four out of ten.
Read full review of IQ Bot [EOL] »
Neethushree S
QA in RPA at Merck Group
We are getting good support from the Automation Anywhere team. We have not found any cases or issues until now. They...
Read full review of Automation Anywhere »
Anil Tiwari
Ai Solutions & Digital Transformation Lead at UnifyCloud
I have not contacted the technical support or customer support for Automation Anywhere.
Read full review of Automation Anywhere »
Prasanth Penuboina
Architect at Cognizant Technologies
So far, we have not raised any support tickets with Automation Anywhere customer support, but I strongly believe they...
Read full review of Automation Anywhere »
Sankar Lakshmanan
Engineering Architect Head at a financial services firm
From a support perspective, we are quite aligned with the Automation Anywhere team and very happy with their...
Read full review of Automation Anywhere »
Marina Maged
Developer at RSA Global
I rate Automation Anywhere seven out of 10 for support. We had a customer service rep who was supposed to help us...
Read full review of Automation Anywhere »
Isaac Bermudez Salguera
Staff Intelligent Automation Engineer at Experian
I think that customer service is a question because we didn't have the Orange plan previously. Last year, we gained...
Read full review of Automation Anywhere »
Matt Ham
VP Digital Automation at Osaic
I rate Automation Anywhere support seven out of 10. I would also like to see better communication with their customer...
Read full review of Automation Anywhere »
Anonymous User
Senior RPA Developer at a tech services company
Last year I faced a problem and, subsequently, raised a ticket. The support team is great and they helped me to...
Read full review of BotFarm »
Reginald Christian
Head IT Operations and Infrastructure at a consultancy
The response from the technical support is really good. I just met the account manager and he was thrilled to see me.
Read full review of Automation Anywhere »
Anonymous User
RPA Business Developer & Solution Manager at a tech vendor
I have not contacted them, so I cannot judge them.
Read full review of Automation Anywhere »
Bhaskar R
Sr Site Operations Coordinator at a retailer
We have not used technical support for this solution.
Read full review of Automation Anywhere »
Anonymous User
Sr. Solution Support Consultant CMA-CGM Serving Notice Period at CMA CGM
The solution doesn't have support like they used to. They need support. We have personnel of our own, but sometimes...
Read full review of BotFarm »
Anonymous User
Senior Software Engineer at a tech services company
More often than not, I have a quick response from their support team. Hence, I would say I am pretty much happy with...
Read full review of Automation Anywhere »
Anonymous User
Business Operations Associate Consultant at ZS Associates
I used to have connections with Automation Anywhere folks every week/alternate week and I must say that they were...
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Anonymous User
Professor at a university
Technical support is easy to access with various communication channels, including emails and personal calls....
Read full review of Automation Anywhere »
Semih Ozturk
RPA Developer at 32bit Bilgisayar Hizmetleri Ltd. Şti.
When I encounter difficulties, I raise a ticket with the Automation Anywhere team. They respond promptly and are...
Read full review of Automation Anywhere »
Natinder Kaur
Application Development Manager at Genworth
We have no complaints about the solution's technical support. I rate the entire customer success team a solid 11 out...
Read full review of Automation Anywhere »
Anonymous User
Technical Lead at a tech services company
We use both the community and the support team. When we create a ticket, they are very helpful. They respond quickly...
Read full review of BotFarm »
HelallAkhtar
Senior RPA Developer at Ernst & Young
It is very easy to interact with the support team for Automation Anywhere whenever it's required. Sometimes, if the...
Read full review of Automation Anywhere »
Jian Chen
Systems Engineer at a insurance company
The technical support is good.
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Anonymous User
Technical Architect Associate Manager at Sprint Nextel
They have pretty decent customer service support. I had reached out a couple of times and I found them decent and...
Read full review of Automation Anywhere »
Anonymous User
Program Manager at a manufacturing company
We just started using their technical support. Up until now, we were working only through our IT partner. The...
Read full review of Automation Anywhere »
Anonymous User
Information Technology Manager
My experience with communicating with the technical support of Automation Anywhere has been very positive. We had a...
Read full review of Automation Anywhere »
Anonymous User
Sr. Software Engineer at Saggezza
I have been in contact with technical support and I am satisfied with it. They have helped us with problems in the...
Read full review of IQ Bot [EOL] »
Anonymous User
Associate IT Developer at a healthcare company
The support for this solution is quite good.
Read full review of Automation Anywhere »
Anonymous User
Developer at a energy/utilities company
I would rate the technical support as an eight out of ten.
Read full review of Automation Anywhere »
Ram Prakash S
Senior Technical Lead ( Aws | Gcp Cloud Solution Architect | Oracle Database Expert ) at HCLSoftware
I do not have any suggestions for improving Automation Anywhere. It is good. Controls are very good in Automation...
Read full review of Automation Anywhere »
Anonymous User
Automation Lead at a computer software company
We do reach out to Automation Anywhere technical support and it definitely helps.
Read full review of Automation Anywhere »
Jeffery Gant
IT Business Partner at Lyondell Basel Industries
The technical support could be better, especially with their responds. They always caring through with their timing...
Read full review of Automation Anywhere »

Review 1 of 30

Tom Foal
CTO at Klaatu IT Security Ltd
We use the product's technical support a lot and they are pretty good.
Read full review of Fortra's Agari »
Ibukun Shweta
DevOps Engineer at Teksphere Global Services Limited
In terms of customer support, I find them responsive and helpful. I would rate the customer support an 8 out of 10...
Read full review of Fortra's Automate »
Prashant Fauzdar
Senior Solution Lead at a healthcare company
Their technical support is good. Responses are not really instantaneous, but they respond within their SLA. They...
Read full review of GoAnywhere MFT »
BahatiAsher Faith
Founder at AppNomu SalesQ
Their support is excellent. You can raise a support ticket, and within four hours, you'll have a response. Because...
Read full review of Fortra's Automate »
MaheshNaik
Development Manager at SBI General Insurance
I rate the technical support a nine out of ten.
Read full review of Fortra's Automate »
Jane Rachma Kiniti
IT Project Manager at Labo des histoires
I would rate the technical support an eight out of ten.
Read full review of Fortra's Automate »
Akshay Pawale
System Administrator Cybersecurity at a computer software company
Contacting their technical support or customer support does not fall under my role. There is a team of nine people...
Read full review of Fortra's Automate »
Sumit Mundik
Application Development Senior Analyst at Accenture
We were experiencing continuous system downtime with Fortra's Globalscape Managed File Transfer. To identify the...
Read full review of Globalscape EFT »
Arkajit Das
CTO at Fraoula
I would rate the technical support of Fortra's Automate at about seven or 7.5.
Read full review of Fortra's Automate »
Jane Rachma Kiniti
IT Project Manager at Labo des histoires
I would rate technical support a nine out of ten because they are the best.
Read full review of GoAnywhere MFT »
MehboobQureshi
Practice Manager at Saapatech
Support is the challenge. There is no straightforward support for the solution.
Read full review of Digital Guardian »
BrandoDiego
System Engineer/Consultant at Notable Frontier Sdn Bhd
Technical support from Fortra can vary; sometimes I encounter great engineers with high experience who can resolve...
Read full review of Fortra's Digital Guardian »
Anil Tiwari
Ai Solutions & Digital Transformation Lead at UnifyCloud
Technical support is a consideration when I think about whether I have ever had to contact them. The initial...
Read full review of GoAnywhere MFT »
Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of Fortra's Intermapper »
Anonymous User
Chief Administrative Officer at rpa total centroamerica
Technical support is a bit of an issue. We have our technical support team from Argentina. We can't even speak the...
Read full review of Fortra's Automate »
LEEJET AGGASSI HERMOSA HUGO
Consultant at Bridgeway Communication System, Inc.
I rate Fortra support nine out of 10. I'm very satisfied with the customer support. They can accommodate us when we...
Read full review of GoAnywhere MFT »
Rohan Paul
Data Manager at Gitarattan International Business School
The experience was quite good and helpful. They were able to resolve the issue in a reasonable time.
Read full review of GoAnywhere MFT »
Anonymous User
Security Architect at a comms service provider
There was a couple of guys in the team that were on top of it when it came to the tech support. They only hire the...
Read full review of Digital Guardian Endpoint Detection and Response Service [EOL] »
Anonymous User
Consultant at a comms service provider
The support is really good, but the ticket system is not that good. When you open the ticket, that's the only time...
Read full review of GoAnywhere MFT »
Anonymous User
Lead Technical Support Engineer at a insurance company
In the past, the tech support that we got from Globalscape was very good. As of late, it has been far less impressive...
Read full review of Globalscape EFT »
Koffi Martial Assouman
Pre-Sales Support Engineer at GTN (Groupe de Technologies et de Negoce)
We're really satisfied with customer service and support.
Read full review of Fortra's Clearswift Secure Web Gateway »
Vinayak Hariharan
Robotic Process Automation Developer at Bulwark Technologies L.L.C.
The tech support from the vendor side has been excellent. We can submit a support ticket and we will receive a...
Read full review of Fortra's Automate »
Anonymous User
Assistant System Engineer at a tech vendor
I would give Fortra's Automate around eight out of ten for support. It is solid for practical automation, especially...
Read full review of Fortra's Automate »
Parul Patel
Data Backup and Recovery Admin at Albert Einstein Healthcare Network
Technical support is excellent. They are always willing to help and want to resolve the issue ASAP.
Read full review of GoAnywhere MFT »
Amandeep Dhiman
Associate Engineer Emerging Technology at Progression Infonet Pvt Ltd
Our organization is a partner of Fortra, which is the GoAnywhere MFT product company. We are a partner of that...
Read full review of GoAnywhere MFT »
Anonymous User
Senior IT Security Analyst at a retailer
Tripwire’s technical support has always been excellent.
Read full review of Fortra Tripwire IP360 »
Anonymous User
FI Technical Lead at a university
If I had to rate the support, I would rate it as an eight on a scale from one to ten. I haven't dealt with them...
Read full review of GoAnywhere MFT »
Daniel Agoa
Account Manager at Appnomu Business Services
The support for GoAnywhere MFT becomes excellent when you become a customer. The support is impressive and they...
Read full review of GoAnywhere MFT »
Anonymous User
IT Manager at a transportation company
I've contacted customer support several times to restore licensing after rebuilding our server and recovering the...
Read full review of Fortra's Automate »
AnandSingh2
IT Engineer at Cohesity
Our experience with GoAnywhere’s support has been positive overall. While support interactions have generally been...
Read full review of GoAnywhere MFT »

Review 1 of 30

Technical Support

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