Compare Automation Anywhere vs SS&C Blue Prism

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

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Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

150 reviews

3 reviews

3 reviews

7 reviews

8 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

13%

Manufacturing Company

10%

Performing Arts

Financial Services Firm

19%

Manufacturing Company

Computer Software Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at a tech vendor
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Rajneesh Prajapati
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 4

Pavan-Sharma
Senior Consultant at a consultancy
In terms of use cases for Blue Prism, I worked on financial, BFSI use cases, specifically in banking and financial...
Read full review of Blue Prism »
AyanBanerjee
Cloud & AI Architect at a tech vendor
Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we...
Read full review of Blue Prism Cloud »

Review 1 of 2

Customer Service

Neethushree S
QA in RPA at a pharma/biotech company
We are getting good support from the Automation Anywhere team. We have not found any cases or issues until now. They...
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Joe McIntyre
Software Engineer at a university
Their customer support model has been fantastic at resolving issues.
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Nilesh Pundkar
IVR Developer at a comms service provider
I would rate the technical support as an eight out of ten.
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Amahl Williams
Hyperautomation Transformation & Strategy at a tech services company
I rate Automation Anywhere eight out of 10. It's on par with competitors, especially if you get the enterprise...
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Ahmad Raza
RPA Developer at a tech services company
I have contacted customer support for Automation Anywhere, and while their responsiveness is good, the reliability is...
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Sankar Lakshmanan
Engineering Architect Head at a financial services firm
From a support perspective, we are quite aligned with the Automation Anywhere team and very happy with their...
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Harish Bennalli
Oracle DBA at a financial services firm
The technical support is good. They are knowledgeable and don't waste much of our time. They are quick in resolving...
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Anonymous User
IT Consultant at a tech services company
The customer support and technical support are very helpful and service is available 24/7, around the clock....
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Venkata Sreedhar Nalam
Technical Architect at a financial services firm
We have tried to use tech support for this product and it was a pain. When we interact with them, we get all the...
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TusharKant
Automation Developer at a energy/utilities company
Technical support could be much better with the responses which we get. Also, guys come to our company and help us...
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Anonymous User
Process Architect at a media company
The technical support has been helpful from what I've used. Initially, when we were exploring solutions and using...
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Anonymous User
Software Engineer at a insurance company
I have not personally had to call much, I'm not part of the team that would do that, but they've been fairly...
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Anonymous User
Professor at a university
Technical support is easy to access with various communication channels, including emails and personal calls....
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Brian Walling
Global IT Director at a computer software company
We didn't use Automation Anywhere's technical support, even for deployment. We read and learned what we needed to...
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Anonymous User
Assistant Manager at a consultancy
The technical support team was cooperative and quick to respond to any query. I am highly satisfied with the AA...
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Anonymous User
Software Engineer at a tech services company
The technical support by Automation Anywhere is quite good. Whenever we have an issue, we create a ticket on the...
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Anonymous User
Senior Operations Accountant I & Automation (RPA) Specialist at a energy/utilities company
In my experience, Automation Anywhere's technical support has been lacking. Many of their representatives don't...
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reviewer367378
Head of functional & technical architecture - Support functions Information System at a manufacturing company
The technical support was helpful and responsive.
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Rajaram Jagannathan
Senior Vice President PV Systems Engineering and Automation at a comms service provider
Technical support response times are slow. While we can escalate critical issues, their carelessness with other...
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GovardhananDevendran
Technical Analyst at a computer software company
We had some day-to-day issues with BotFarm, so we contacted technical support, and they provided solutions. On a...
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Anonymous User
IT Analyst at a manufacturing company
Technical support is pretty great. Sometimes, I feel that their office hours are not in line with our office hours,...
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Cogan Masemola
Co-Founder at a tech services company
The customer service is straightforward, and the support process is efficient. Issues are addressed through logged...
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Will Haskell
Supervisor at a energy/utilities company
I don't use the technical support a lot. It feels like a lot of time that they will ask us to check the user manual....
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Anonymous User
Sr. software engineer at a computer software company
I did not need to reach out to the service team myself, but the development team seemed to have no complaints.
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Anonymous User
Senior Software Engineer at a tech services company
Their technical support is the best. I always find the best solutions in the customer portal.
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Mark Teddy
IT Team Leader at a manufacturing company
I have never contacted the technical support or customer support of Automation Anywhere because when I visit the FAQs...
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RajatOmar
Associate Consultant at a financial services firm
The technical support team was very helpful on on our development. There were many cases where we needed their...
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RaviMandal
Assistant Manager at a tech services company
I feel day by day there will be an implementation coming up and we will be adding new features. I will look forward...
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Anonymous User
Associate Manager at a pharma/biotech company
We have not used technical support for this solution.
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Anonymous User
Customer Success Manager at a tech services company
Technical support has been a problem for us. We must follow up after we have submitted a ticket. They are not...
Read full review of IQ Bot [EOL] »

Review 1 of 30

Renjith Raghunathan
RPA Team Lead Developer at a financial services firm
If we purchase multiple bots, we always receive quick support from SS&C Blue Prism's team. Therefore, if we face any...
Read full review of Blue Prism »
Birabrata Senapati
Lead Engineer at a tech vendor
Blue Prism Cloud's technical support is good, as they contacted us immediately to resolve our issue.
Read full review of Blue Prism Cloud »
Mohammed Tafazal
RPA Lead Architect and Manager at a computer software company
We used to contact Blue Prism for license parts and if we need another consultant. Technical support is not as...
Read full review of Blue Prism Cloud »
Shantanu Chande
Lead Project Engineer at a computer software company
If you are a customer or a gold partner, you'll be aligned with a customer success manager who can escalate the case...
Read full review of Blue Prism »
Pavan-Sharma
Senior Consultant at a consultancy
My experience with Blue Prism's technical support has been largely positive, with them being very responsive when...
Read full review of Blue Prism »
Sravan G
Senior Project Manager at a computer software company
The product's customer support is responsive, but they take a lot of time. My company is in India, while most of the...
Read full review of Blue Prism »
Srikanth RB
BA Manager at a tech vendor
Technical support is good. they are helpful and responsive. From my understanding, the team never had issues in terms...
Read full review of Blue Prism »
Anonymous User
Head of Delivery at a tech services company
I have not personally had to contact technical support, but I know my colleagues have. We do deploy the product for...
Read full review of Blue Prism Cloud »
Lalit Tole
Research Analyst at a financial services firm
We have not had a need to contact technical support at this point.
Read full review of Blue Prism Cloud »
Anonymous User
Partner Technology Consulting at a financial services firm
The support that Blue Prism offers is very good. I rate the support from Blue Prism a four out of five.
Read full review of Blue Prism »
Sergey Zlobich
Department Chief at a tech services company
We have never needed assistance from technical support.
Read full review of Blue Prism »
Anonymous User
Director at a tech vendor
We didn’t have to contact technical support as we worked closely with an integrator. They handled everything for us.
Read full review of Blue Prism Cloud »
Ayoub Elmoujahid
Soware Engineer at a tech services company
I have experience with the technical support team of Blue Prism Cloud. The technical support team of Blue Prism Cloud...
Read full review of Blue Prism Cloud »
Anonymous User
Specialist-Configurator at a tech services company
Technical support wasn't great. On a scale of 1 to 5, I would give it a 3.
Read full review of Blue Prism »
Anonymous User
Director at a consultancy
I have not reached out to technical support, but my teammate has.
Read full review of Blue Prism »
Anonymous User
Head of Transformation at a financial services firm
They have a call every three months with me to understand what are my needs at that moment. If they can adjust...
Read full review of Blue Prism »
Jayveer Mandora
Lead RPA Developer at a tech services company
I would rate the technical support a five out of ten. Sometimes we have problems because we understand the technical...
Read full review of Blue Prism »
Anonymous User
RPA Practice Head at a tech services company
The technical support is average.
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Anonymous User
Robotic Process and Test Automation Consultant at a energy/utilities company
We did not contact technical support while evaluating this solution.
Read full review of Blue Prism Cloud »
Sravani K
RPA Developer at a tech vendor
I have only been in contact with technical support one time when I had some issues writing Blue Prism certifications....
Read full review of Blue Prism »
Anonymous User
GRC Analyst at a marketing services firm
We probably haven't gone through their standard support channels, but we reach out to our contact there when needed,...
Read full review of Blue Prism »
Anonymous User
Senior Digital Program Manager at a insurance company
Their technical support team was very good. Our company was satisfied with the level of service they provided.
Read full review of Blue Prism Cloud »
Anonymous User
Bank Employee at a manufacturing company
It is pretty good.
Read full review of Blue Prism »
Anonymous User
Executive Director at a tech services company
We've used technical support from Blue Prism in the past and we've been satisfied with the level of service they've...
Read full review of Blue Prism Cloud »
Gowtham Thotapalli
Solutions Architect at a tech services company
The only contact we had with technical support was during our initial setup. It was a minor issue that was solved...
Read full review of Blue Prism »
Anonymous User
Intelligent Automation Lead (RPA & AI) at a tech services company
I have communicated with Blue Prism technical support, and they are helpful. We use their support now and then as we...
Read full review of Blue Prism »
Anonymous User
Head of Process automation at a financial services firm
We have had problems with the solution, but between our vendor and the Blue Prism technical support, we have managed...
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Ketan Puri
Technical Lead at a tech vendor
Support for Blue Prism Cloud is excellent. It's better than the support you get for the standard Blue Prism platform....
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Ghaith ABDESSALEM
Enterprise Resources Planning Consultant at a tech services company
I've never used technical support, but I've gotten answers from community forums and blogs.
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Anonymous User
Vice President at a tech services company
The technical support is good. I would rate it eight out of ten.
Read full review of Blue Prism Cloud »

Review 1 of 30

Technical Support

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