Compare Axcient vs Veeam Software

Axcient

Based on 1 review.

Veeam Software

Based on 613 reviews.

Sample Customers

Axcient x360Cloud

Microsoft365, Anchor

Popular Solutions

Axcient x360Recover

0 reviews

Veeam Data Platform

14 reviews

Veeam Data Cloud for Microsoft 365

8 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Construction Company

18%

Manufacturing Company

16%

Comms Service Provider

11%

Outsourcing Company

16%

Construction Company

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Director of Field Strategy at a tech services company
Typically, most of our customers that have been using this solution have been using it when they need to have some...
Read full review of Axcient x360Recover »

Review 1 of 1

Gegax Robert
Senior Software Engineer at Ford Motor Company
Veeam Backup for AWS has been a game changer for my organization. Since the first day of implementation until now, I...
Read full review of Veeam Backup for AWS »
Shivamp Kachole
Associate System Engineer at Dhanyaayai enterprise private limited
The main use case for Veeam Kasten is to protect Kubernetes applications and ensure disaster recovery. We use it to...
Read full review of Veeam Kasten »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
It's not a big use case. It's just to install and back up the users. I recently had a project with a client with 500...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Munichandra G
Backup Engineer at Cloud4C Services
I came across a request for the customer to choose Veeam Data Platform. During the implementation, I faced a lot of...
Read full review of Veeam Data Platform »

Review 1 of 5

Customer Service

Anonymous User
Director of Field Strategy at a tech services company
They're actually really good and they're very responsive. In most cases, you open up a ticket, and within a day, they...
Read full review of Axcient x360Recover »

Review 1 of 1

Pradeep Kabbur
Technical Lead at Stratogent
The support offered is very good, however, hey recently introduced a ticketing system that requires us to raise a...
Read full review of Veeam Data Platform »
MOHAMEDTALIB
Director at NVIT
The support is quite bad. They advise too late. When we call for support, it really does take far too long for a...
Read full review of Veeam Data Cloud for Microsoft 365 »
Emthias Abdul Salam
Technical Manager at Emirates Business Machines (EBM)
Generally, what we have noticed with Veeam support is that it's getting worse. We have to resolve this by ourselves,...
Read full review of Veeam Data Platform »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
We have not needed to contact technical support.
Read full review of Veeam Data Platform »
Rastislav Maniak
Partial Owner at Storage One
The technical support does not compare well to other providers.
Read full review of Veeam Data Platform »
HenryAragon
Storage Administrator at a insurance company
The support has been outstanding, so that's a ten out of ten.
Read full review of Veeam Data Cloud for Microsoft 365 »
InfoTConsult67
IT Consultant at a transportation company
I don't usually use technical support, so I don't have much experience with them.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support is a tricky question. In general, if you're asking about Veeam when compared to other vendors,...
Read full review of Veeam Data Platform »
PavelTenitskiy
Engener unix team at Jet Infosystems Central Asia
Our customer does not have an active technical support contract. Therefore, we do not deal with support.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Senior Systems Administrator at a healthcare company
Customer Service: It's better than others. Technical Support: It's the best I've encountered.
Read full review of Veeam Data Platform »
Joy Opiniano
IT Data Center Infrastructure Technical Team Lead at Dr. Sulaiman Al-Habib Medical Group
We haven't opened a case with Veeam. We are trained, all of us. So, we don't open cases, but if we're going to...
Read full review of Veeam Agent for Linux [EOL] »
Engeline Snijders
Teamlead Enterprise Content Management at a pharma/biotech company
Everything went fairly smoothly from a technical point of view and from a point of view of implementation and other...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Infrastructure Senior Specialist at a financial services firm
Technical support is excellent. I had three cases and they all were solved perfectly. The support team is highly...
Read full review of Veeam Data Platform »
Mehmet Aksoy
System Administrator at Aksoy
I do not know about the technical support of Veeam because I cannot create tickets directly. I can create tickets...
Read full review of Veeam Kasten »
Anonymous User
Backup & Storage Systems Manager at a university
Customer Service: I rate the level of customer service 9 out of 10. Technical Support: The level of technical support...
Read full review of Veeam Data Platform »
Samuel Simard
Information Technology Consultant at OmegaChem
Technical support was good. The few times that you used them, they were pretty decent.
Read full review of Veeam Data Platform »
Anonymous User
Datacenter Core Infrastructure
Customer Service: In all the cases where I had to contact Veeam customer service, a solution was delivered within a...
Read full review of Veeam Data Platform »
Luis Angel Anampa
IT and Cloud Platform Unit Architect at MAINT
I find Veeam's customer service and support to be excellent, rating them ten out of ten.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Lead Presales at a tech services company
Technical support is good, but I wouldn't rate it more than seven out of ten. Support could be better, but it depends...
Read full review of Veeam Data Platform »
Anonymous User
HBT ICT & Cybersecurity Operations | ICT Infrastructure & Remote Operations Manager at a tech vendor
Technical support is excellent.
Read full review of Veeam Data Platform »
Anonymous User
System Engineer at a computer software company
I don't have direct experience but one of our customers had. He was quite positively surprised. He opened a support...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Managing Director/ VP of Sales at a tech services company
Technical support has been good. We haven't had any issues really.
Read full review of Veeam Data Platform »
Anonymous User
Senior Storage & Virtualisation Engineer (Managed Services) at a tech services company
The technical support is fairly good.
Read full review of Veeam Data Platform »
Reinhardt Coetzee
Senior Engineer at MRB Secure
The support for it is good. They basically do what they need to do. They are very quick to help.
Read full review of Veeam Data Cloud for Microsoft 365 »
David Dotan Sofer
CTO at SoferTech
I am very satisfied with the technical support and availability.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Stephan Warreyn
GF at Innopact GmbH
Their technical support is great. You get a response within one hour, even in the evening or night.
Read full review of Veeam Data Platform »
Anonymous User
Lead Linux Administrator at a financial services firm
We rarely use Veeam's tech support. When we needed it, they were very helpful.
Read full review of Veeam Data Platform »
Randall Carter
Senior Technical Consultant at a tech services company
I've been very, very pleased with the Veeam software tech support. When you call in, you actually get a live person...
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at a insurance company
We haven't really needed to contact customer service.
Read full review of Veeam Data Platform »
Lobna Alkomy
Backup & Recovery Section Head at a retailer
Technical support for this solution is very good. They care about the customers and their needs.
Read full review of Veeam Agent for Microsoft Windows [EOL] »

Review 1 of 30

Technical Support

No Data Available

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