Compare BAE Systems vs CrowdStrike

BAE Systems

CrowdStrike

Based on 276 reviews.

Sample Customers

BAE Systems Managed Detection & Response

University of Strathclyde, RAF

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Popular Solutions

CrowdStrike Falcon

42 reviews

CrowdStrike Falcon Complete MDR

13 reviews

CrowdStrike Falcon Cloud Security

22 reviews

Top Industries

Financial Services Firm

38%

Comms Service Provider

Manufacturing Company

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
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HectorRios
IT COMMUNICATIONS AND NETWORKS at a legal firm
We are currently finishing the configuration of the solution, making the playbooks and configurations with the use...
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Sachin Bode
IT Manager at a manufacturing company
We switched from Trend Micro products to CrowdStrike Falcon Complete MDR. Previously, our internal team was managing...
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Waleed Omar
Information Security Specialist at a educational organization
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
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Waleed Omar
Information Security Specialist at a educational organization
We are using CrowdStrike multiple modules within CrowdStrike. We are using CrowdStrike as an EDR, as an asset...
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Review 1 of 5

Customer Service

No Data Available

Krishna .R
Cyber Security Regional Head at a computer software company
If customers want technical support, they need to subscribe to a special service that they need to pay for. When it...
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Roberto Castilla
Presales & Sales Operations at a tech vendor
Their support is quite good. I would rate them a seven out of ten. They can add better resources or more resources...
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Otis Brinson
Principal at a consumer goods company
I would say the tool's customer service has been able to respond and give us the answers that we needed. I rate the...
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Manish Indupuri
senior DevOps engineer at a tech services company
The customer support is pretty good, but it can be improved a little bit. I would rate the customer support on a...
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RageshSingh
Cyber Security Engineer at a computer software company
Technical support has been very good. They are very helpful. It's a strong point for the product.
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Muhammad Fahad
Assistant Director to ACIR at a government
The L1 engineer should be more technical to improve the support.
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Sandeep Sehrawat
Information Technology Security Consultant at a computer software company
CrowdStrike support is great. Palo Alto and CrowdStrike both have outsourced support.
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Mahmoud_Yassin
CTSO at a tech services company
CrowdStrike customer service is very good, especially if you have tiered support like the world tier. They provide...
Read full review of CrowdStrike Falcon Sandbox »
Zuhair Hasan
Manager, Information Technology Security at a construction company
Frustrated by CrowdStrike's slow and inconsistent technical support, we ended up having more success researching and...
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Gogineni Venkatachowdary
Cloud Operations Center Analyst at a pharma/biotech company
Technical support is great.
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Marco-VIVALDELLI
CEO at a consultancy
I rate CrowdStrike support 10 out of 10. They have one of the best teams that I've worked with. They're very fast and...
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Ergest Alite
Head of Presales Engineering Department at a comms service provider
We contacted technical support once and there was a delay from that SOC center. We haven't contacted support again.
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Sathya Paul
Director Of Information Technology at a computer software company
Technical support could be better because there are ownership issues. For example, when you raise a support case...
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Rohith Kumar-Gurram
Cybersecurity Analyst at a computer software company
The technical support is good.
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Anil Kishore
Lead Engg. Information Assurance at a computer software company
We have used the technical support for investigations, but not for installation or anything else. I rate the support...
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Anonymous User
Cloud Solution architect at a tech services company
The CrowdStrike Falcon technical support is good because it's responsive, and the team reverts to you within a...
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Anonymous User
Technical Manager at a tech vendor
Customer service is rated nine out of ten. So far, so good.
Read full review of Falcon LogScale »
Anonymous User
Chief Technology Officer at a manufacturing company
The technical support is good. We have not had any issues with them.
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Jeremy S.
Director of IT at a tech services company
The technical support is excellent. I've only used it a couple of times and they were extremely responsive and very...
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Anonymous User
Director Of Infrastructure Solutions at a computer software company
Support is very helpful. They are responsive and able to assist and answer our questions. We are happy wit the level...
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Sanjay Dahiya
Global IT Infrastructure Manager at a financial services firm
We struggle to get specialized resources from CrowdStrike in a few cases.
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Marty Joplin
Server Administrator at a renewables & environment company
The technical support team often just replies to an issue with a link to an article rather than actually calling back...
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Anonymous User
Senior Financial Analyst - Data Analytics at a energy/utilities company
I would say technical support is fairly good. They understand the technology quite well so they are able to support...
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Wasanchai Homthip
Business Mobility Development (AVP-BMD) at a real estate/law firm
I've never used technical support and cannot speak to how helpful or responsive they would be.
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NormanCyman
IT Security Analyst at a energy/utilities company
I have never used their standard technical support. I do everything through their unofficial Reddit support forum....
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Mark Krishnan
Associate Director - Infrastructure Engineering at a political organization
Technical support is great. We've never had to contact them at all. Instead, they've always been proactive and...
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Anonymous User
Sr Network Administrator at a construction company
We haven't needed to contact support yet.
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Anonymous User
Consultant at a computer software company
My experience has been good so far.
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Michael Getz
Enterprise Cybersecurity Architect at a manufacturing company
I would give the technical support 10 out of 10 for the past year. They have improved a lot of things in response to...
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KajeevanRajanayagam
Cyber Security Manager at a healthcare company
My team has interacted with tech support and I believe the issues were resolved in a timely manner.
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Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.