Compare Bell vs Dell Technologies

Bell

Dell Technologies

Based on 1792 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

132 reviews

Dell Unity XT

15 reviews

VxRail

31 reviews

Top Industries

No Data Available

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Mohammed Anas
AI Solutions Architect at TierOne
With AI comes unstructured data through PowerScale, while Dell PowerMax is designed for compact, industry-specific...
Read full review of Dell PowerMax »
KuldeepSingh4
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge R-Series »

Review 1 of 5

Customer Service

No Data Available

Atif Pervaiz
Senior System Engineer at Atlas Security
Dell provides support within four hours, and they always fulfill their promises.
Read full review of Dell PowerScale (Isilon) »
Syed Masuood
Country manager at Asta Innosys
We did not directly go to Dell support because we were going through Nutanix. From what I have heard, I would rate...
Read full review of Dell PowerEdge R-Series »
AhmedAlwahashi
GTM Intelligent Infrastructure Data Center Manager at Dimension Data Middle East at Dimension Data Middle East
DD Boost's technical support could be better.
Read full review of DD Boost »
Rodrigo Pavao
Infrastructure Architect at Hardlink
Technical support is great. they are helpful and responsive.
Read full review of Dell PowerConnect Switches [EOL] »
Md. ImranulHoque
Enterprise post-sales manager. at Smart technologies (BD) Ltd
There is a very good team who work on the Dell Technical Remote Support team. However, in a severe case, it takes too...
Read full review of Dell RecoverPoint »
Naresh K
Senior System Administrator at a comms service provider
When they create the ticket, it takes time. When they reach after that, they are doing a good job. But when we raise...
Read full review of Dell PowerStore »
Mohammed Anas
AI Solutions Architect at TierOne
The technical support rating for Dell PowerMax depends on the support package selected, with multiple options...
Read full review of Dell PowerMax »
RafaelGamaluis
Architect Engineer, IT INFRASTRUCTURES Project Manager at Vilavi
I rate customer service nine out of ten. The support is technically very good. Sometimes, they take a long time to...
Read full review of DD Boost »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
Their technical support is very good.
Read full review of Dell NetWorker »
Anonymous User
Senior Inside Solution Architect at a tech vendor
While I do not work directly with Dell for support, customer feedback suggests Dell’s technical support is rated...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Works at a tech services company
Customer Service: It is one of the best support I have worked with. Technical Support: It is one of the best support...
Read full review of VMAX [EOL] »
Anonymous User
System Administrator at a media company
We haven't needed to contact technical support.
Read full review of Dell PowerConnect Switches [EOL] »
Keith Bradley
Director of IT at NatureFresh™ Farms
The technical support has been really good. It's pretty intuitive to put a ticket in, both through their email and...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Sr. Storage Engineer at a consultancy
I have had pretty good support including being escalated to engineering very quickly, this could be considered a good...
Read full review of Dell XtremIO »
Terry Passineau
Senior Storage Engineer at a healthcare company
The technical support is lacking. We are working with Dell EMC to get some better understanding of this.
Read full review of Dell PowerMax »
Anonymous User
SAN Specialist at a tech services company
The technical support from India is pretty poor. When technical support is from China, it's alright.
Read full review of Dell Avamar »
Anonymous User
Expert IT Infrastructure and Systems at ITGSTORE CONSULTING
Dell EMC Avamar is hard to manage because of the support. It’s very difficult to get support. Our solution is complex...
Read full review of Dell Avamar »
Mohammad Salman
Manager of Customer Services at a educational organization
The technical support was good, especially for upgrading, which we did four times. It was straightforward and easy.
Read full review of Dell XtremIO »
Anonymous User
IT Analyst at a tech services company
Technical support is good.
Read full review of Dell XtremIO »
Anonymous User
Director of Computing, Biostatistics at a healthcare company
The technical support for the solution was really good. Dell offers support as a service while selling a product, so...
Read full review of Dell EqualLogic PS series »
Anonymous User
IT Operations Manager at a energy/utilities company
I would give technical support 9 out of 10. Nothing is perfect but they sure are close to it.
Read full review of Dell XtremIO »
Paulo Henrique Cruz Da Silva
Arquiteto de infraestrutura at Raizen
Technical support has been very good. We're very satisfied with the level of support they give us.
Read full review of VxRail »
Anonymous User
Systems Engineer at a financial services firm
The technical support is good. However, the support portal needs fixing. Accessing a service request on the support...
Read full review of Dell Unity XT »
Chris Sodey
Global IT Infrastructure Manager at Kemin Industries, Inc.
I haven't had to use Dell's support yet, so I don't know for sure. They're really good, and we have a support...
Read full review of Dell PowerEdge R-Series »
Scott Forehand
Manager, Global Infrastructure at a recreational facilities/services company
I work with customer service and tech support all the time. My impressions from working with them on the PowerEdge...
Read full review of Dell PowerEdge R-Series »
Anonymous User
System Administrator at a mining and metals company
Years ago, I would have rated customer service extremely high. Now, I have to say, maybe a seven. I occasionally run...
Read full review of Dell PowerStore »
Abbas Dagher
Regional Key Account Manager at ACT
The technical support is good. It's better than others, but if they are not familiar with the problem, they have to...
Read full review of Dell PowerProtect DD (Data Domain) »
Mark Glasson
Senior IT Infrastructure Engineer and Administrator at a pharma/biotech company
10 out of 10. One of the most important criteria in our purchasing decisions is the technical support. DELL EMC set...
Read full review of Dell Unity XT »
Adeel Akhtar
Team Lead IT Infrastructure & Datacenter at a financial services firm
If there are any issues, we just open a ticket and are connected with an engineer who helps us solve the problem.
Read full review of VxRail »
RahulRukhaiyar
Technical Consultant at Fidelity International
We contact technical support whenever there's a hardware failure. If there is a software glitch, such as the one we...
Read full review of Dell XtremIO »

Review 1 of 30

Technical Support

No Data Available

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