Compare BeyondTrust vs MSP360

BeyondTrust

Based on 128 reviews.

MSP360

Based on 16 reviews.

Overview

BeyondTrust is an American company that develops, markets, and supports a family of privilege identity management and vulnerability management products for UNIX, Linux, Windows and Mac OS operating systems. BeyondTrust was originally founded in 2006 and provided Least Privilege Management software for the Microsoft Windows OS, before UNIX vendor Symark acquired BeyondTrust in 2009 and adopted BeyondTrust as the new company name.

Information Not Available

Sample Customers

BeyondTrust Remote Support

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

BeyondTrust Privileged Remote Access

Horizon Beverage, Air Liquide, Gateway Bank of Florida

Popular Solutions

BeyondTrust Remote Support

2 reviews

BeyondTrust Endpoint Privilege Management

6 reviews

BeyondTrust Password Safe

8 reviews

MSP360 Backup

0 reviews

Cloudberry

1 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

11%

Computer Software Company

Government

Insurance Company

13%

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at a tech services company
In Bangladesh, BeyondTrust Endpoint Privilege Management (EPM) is widely adopted for securing privileged access...
Read full review of BeyondTrust Endpoint Privilege Management »
PawanShirose
Associate Security Consultant at a tech services company
I am working on both BeyondTrust Password Safe and the PRA (Privileged Remote Access). I have three years plus...
Read full review of BeyondTrust Password Safe »
Hahn Rolf
CEO at a security firm
Normally, my customers use the solution with their internal service desk to support their employees, whether at their...
Read full review of BeyondTrust Remote Support »
Anil Kishore
Lead Engg. Information Assurance at a computer software company
The use case for BeyondTrust Privileged Remote Access is to provide access to vendors without a VPN.When...
Read full review of BeyondTrust Privileged Remote Access »
Yacov Ben-Moshe
Contractor at a financial services firm
We are using BeyondTrust DevOps Secrets Safe for all the security, such as logins, minimum privileges, Safe, and VPN.
Read full review of BeyondTrust DevOps Secrets Safe »

Review 1 of 5

Anonymous User
SRE. Devops. Cloud. FinOps at a financial services firm
My main use case for Cloudberry is to synchronize my files to S3 on AWS. A quick specific example of how I use...
Read full review of Cloudberry »

Review 1 of 1

Customer Service

Hahn Rolf
CEO at a security firm
Customer support was better in the past. About two years ago, the response times became longer. I would rate it a...
Read full review of BeyondTrust Remote Support »
Justin Glasscock
Privilege Access Management Consultant at a tech services company
I would say five their support team has always been very helpful and timely.
Read full review of BeyondTrust Remote Support »
Lance Jones
Information Technology Operations Manager at a educational organization
I have used their support. Every time I've used it, they have been very useful and beneficial. It has not been one of...
Read full review of BeyondTrust Privileged Remote Access »
Hartmann OLLIVIER De MONTAGUERE
IT Messaging Collaboration L3 Consultant at a financial services firm
I would rate technical support a three out of five. They take too long to fix issues, but that could be the fault of...
Read full review of BeyondTrust Password Safe »
Ben Masuku
Business Development Specialist at a tech services company
Their support team is very responsive. They have experienced engineers and we have direct contact with them if we...
Read full review of BeyondTrust Remote Support »
Charles Newman
Architect at a tech services company
Customer service and support are great!
Read full review of BeyondTrust Password Safe »
Ali Zeeshan Hasnain
Associate Security Engineer at a security firm
There is good documentation available so if I'm missing anything the BeyondTrust site documentation has all the answers.
Read full review of BeyondTrust Remote Support »
Gary Jolley
PAM Architect at a tech services company
I have interacted with them intimately and regularly. I would rate them a 10 out of 10 because they have not just...
Read full review of BeyondTrust Password Safe »
Yacov Ben-Moshe
Contractor at a financial services firm
Based on my experience from at least two years ago, I found the technical support from BeyondTrust to be very good.
Read full review of BeyondTrust Password Safe »
Anonymous User
AD System Administrator at a government
The technical support is through our vendor.
Read full review of BeyondTrust Password Safe »
Anonymous User
Information Security Manager at a financial services firm
With the exception of Macs, technical support is very helpful.
Read full review of Leiberman RED Identity Management [EOL] »
Anonymous User
General Manager, Head of Information Security at a tech services company
While I've never been in touch with technical support, my team has in the past. They can improve their services....
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
It Manager
Their customer support is very good. They are quick, knowledgeable, and helpful.
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
Sr Cyber Security Manager at a tech vendor
We have a dedicated TAM. We have a dedicated technical manager who helps us with any questions or deployment issues....
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
CTO Subject Matter Expert at a media company
We have not contacted technical support after the implementation was complete.
Read full review of BeyondTrust Remote Support »
Anonymous User
Sr Platform Engineer at a construction company
Technical support is mostly good.
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Systems Administrator at a energy/utilities company
Support is very responsive and great to work with. It is not common to need support very often. The product does not...
Read full review of BeyondTrust Remote Support »
Anonymous User
PAM Architect at a comms service provider
The technical support is phenomenal. They were available even for middle-of-the-night outages during scheduled updates.
Read full review of BeyondTrust Password Safe »
Anonymous User
Identity Management Consultant at a tech services company
Technical support is 7/10. They are generally good but in my experience slow to respond on product issues.
Read full review of Leiberman RED Identity Management [EOL] »
Anonymous User
Identity and Governance Access Lead
Customer Service: Very good. Technical Support: Very good
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Manager at a consultancy
The support that we have from BeyondTrust is good.
Read full review of BeyondTrust Password Safe »
Anonymous User
Cybersecurity Architect at a tech vendor
Their support team is outstanding, really the best in the industry. The support engineers are well-trained and they...
Read full review of BeyondTrust Remote Support »
Anonymous User
Online Banking Product Development and Testing Manager at a financial services firm
Customer Service: 10 out of 10. They have great participation, knowledge, ownership and communication. Technical...
Read full review of BeyondTrust Remote Support »
Chris Derjany
Security Solutions Architect at a tech services company
I never had a problem for which I needed their technical support. The product is simple and easy to use. Our team is...
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Director CTO Office at a tech services company
I don't deal with technical support but I haven't heard any complaints. I think they're okay.
Read full review of BeyondTrust Remote Support »
Star Tseng
Senior Technical Consultant at a tech services company
I would rate their technical support as a nine out of 10. I have a technical support contact in Singapore.
Read full review of BeyondTrust Endpoint Privilege Management »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
Customer Service: I would give a 9/10. Whenever I have had any questions or issues with licenses or renewals, the...
Read full review of Leiberman RED Identity Management [EOL] »
Milos Tolpa
IT Engineer
The technical support is okay, although, for this region, it is a little bit tougher. They are expanding the market...
Read full review of BeyondTrust Remote Support »
Anonymous User
Senior Professional at a tech company
Customer Service: Highly professional level. Technical Support: They provide high quality and timely support.
Read full review of BeyondTrust Remote Support »
AslamImroze
Technical Manager at a tech services company
There are chances some customer might give very negative feedback. Firstly, we think that they are extremely good in...
Read full review of BeyondTrust Endpoint Privilege Management »

Review 1 of 30

DavidWork
Owner at a tech services company
I rate the support from MSP360 Backup an eight out of ten.
Read full review of MSP360 Backup »
CONRAD FORREST
President at a sports company
The technical support is decent, but I don't want to know the details of the backup and we almost have to pay...
Read full review of MSP360 Backup »
Amit Suthar
Team Lead at a computer software company
The technical support services are good.
Read full review of MSP360 Backup »
Anonymous User
Owner
I have only had one question that I emailed support. My question was addressed in less than 24 hours, even going back...
Read full review of MSP360 Backup »
Magdalena Stanek
Owner at a tech services company
We haven't had to contact technical support yet. We find the solution very easy to use, so we haven't required any...
Read full review of MSP360 Backup »
Anonymous User
President and Chief Technology Officer at a tech services company
We've dealt with technical support in the past and they have been very good so far. They are helpful and responsive....
Read full review of MSP360 Backup »
Anonymous User
Owner at a tech services company
Their support is very good. I am happy with the support.
Read full review of MSP360 Backup »
Anonymous User
SRE. Devops. Cloud. FinOps at a financial services firm
I have not interacted with customer support for Cloudberry.
Read full review of Cloudberry »
Fabio De Souza
TS Engineer at a computer software company
I've used technical support in the past and I've found them to be very good. They are quite fast and very helpful. My...
Read full review of MSP360 Backup »
Anonymous User
System Admin at a financial services firm
Technical support is good and it is easy to get solutions.
Read full review of MSP360 Backup »
Anonymous User
IT Manager at a transportation company
Their support is good.
Read full review of MSP360 Backup »
Anonymous User
Director
Not applicable.
Read full review of MSP360 Backup »

Review 1 of 12

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.