Compare BeyondTrust vs MSP360

BeyondTrust

Based on 128 reviews.

MSP360

Based on 16 reviews.

Overview

BeyondTrust is an American company that develops, markets, and supports a family of privilege identity management and vulnerability management products for UNIX, Linux, Windows and Mac OS operating systems. BeyondTrust was originally founded in 2006 and provided Least Privilege Management software for the Microsoft Windows OS, before UNIX vendor Symark acquired BeyondTrust in 2009 and adopted BeyondTrust as the new company name.

Information Not Available

Sample Customers

BeyondTrust Remote Support

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

BeyondTrust Privileged Remote Access

Horizon Beverage, Air Liquide, Gateway Bank of Florida

Popular Solutions

BeyondTrust Remote Support

2 reviews

BeyondTrust Endpoint Privilege Management

6 reviews

BeyondTrust Password Safe

8 reviews

MSP360 Backup

0 reviews

Cloudberry

1 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

11%

Computer Software Company

Government

Insurance Company

13%

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at a tech services company
In Bangladesh, BeyondTrust Endpoint Privilege Management (EPM) is widely adopted for securing privileged access...
Read full review of BeyondTrust Endpoint Privilege Management »
PawanShirose
Associate Security Consultant at a tech services company
I am working on both BeyondTrust Password Safe and the PRA (Privileged Remote Access). I have three years plus...
Read full review of BeyondTrust Password Safe »
Hahn Rolf
CEO at a security firm
Normally, my customers use the solution with their internal service desk to support their employees, whether at their...
Read full review of BeyondTrust Remote Support »
Anil Kishore
Lead Engg. Information Assurance at a computer software company
The use case for BeyondTrust Privileged Remote Access is to provide access to vendors without a VPN.When...
Read full review of BeyondTrust Privileged Remote Access »
Yacov Ben-Moshe
Contractor at a financial services firm
We are using BeyondTrust DevOps Secrets Safe for all the security, such as logins, minimum privileges, Safe, and VPN.
Read full review of BeyondTrust DevOps Secrets Safe »

Review 1 of 5

Anonymous User
SRE. Devops. Cloud. FinOps at a financial services firm
My main use case for Cloudberry is to synchronize my files to S3 on AWS. A quick specific example of how I use...
Read full review of Cloudberry »

Review 1 of 1

Customer Service

IshtiaqKhalil
Information Security Engineer at a financial services firm
I rate technical support from BeyondTrust at around eight or nine because it is very good and helpful. It is always...
Read full review of BeyondTrust Password Safe »
Muhammad Baber
System Administrator at a retailer
The technical support is very supportive. The support persons help us every time we ask them for help.
Read full review of BeyondTrust Endpoint Privilege Management »
Gary Jolley
PAM Architect at a tech services company
I used their email support, which is very good.
Read full review of BeyondTrust Endpoint Privilege Management »
Ali Zeeshan Hasnain
Associate Security Engineer at a security firm
There is good documentation available so if I'm missing anything the BeyondTrust site documentation has all the answers.
Read full review of BeyondTrust Remote Support »
Chase Cole
Sr. Systems Administrator at a government
The technical support has been okay. There have not been too many inquiries. I have asked questions from a developer...
Read full review of BeyondTrust Privileged Remote Access »
Vinay Dabas
Senior Sales Engineer at a tech services company
I would rate support as nine out of ten. Technical support is good and has improved over time. At one point, most of...
Read full review of BeyondTrust Password Safe »
Aaron Margerum
Systems Engineer at a government
Whenever I call Bomgar support, they provide AAA support. Based on the products I have used, they are one of the best...
Read full review of BeyondTrust Privileged Remote Access »
Hahn Rolf
CEO at a security firm
They have really great support. If you have to call, for example, someone at Microsoft, you need to wait in a queue...
Read full review of BeyondTrust Privileged Remote Access »
Hahn Rolf
CEO at a security firm
Customer support used to be faster with chat options available. However, support now requires opening a ServiceNow...
Read full review of BeyondTrust Privileged Remote Access »
Justin Glasscock
Privilege Access Management Consultant at a tech services company
I would say five their support team has always been very helpful and timely.
Read full review of BeyondTrust Remote Support »
Ben Masuku
Business Development Specialist at a tech services company
Their support team is very responsive. They have experienced engineers and we have direct contact with them if we...
Read full review of BeyondTrust Remote Support »
Anonymous User
Presales manager at a security firm
Based on the feedback from my colleagues who have never complained about the technical support, I would say that the...
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
Head of Communications
We deal with a person from the vendor to handle our maintenance, and we never have to contact technical support...
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
IAM Senior Solutions Architect at a tech services company
I used to work there. I know this stuff by heart, so I don't need to call them.
Read full review of BeyondTrust Privileged Remote Access »
Hiren Mistry
Cybersecurity Architect
I didn't like it at all, but that was about two years ago. I'm not on the site anymore. I was the architect, and...
Read full review of BeyondTrust Password Safe »
D4T
Director Information Security at a financial services firm
Support has been very very good.
Read full review of BeyondTrust Password Safe »
Anonymous User
Windows Enterprise Engineer at a comms service provider
I haven't really dealt with technical support. I recall the team having to reach out during implementation and, as I...
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Information Security & PreSales Officer at a tech services company
Until now, there hasn’t been local direct support in Australia, so any support has to be raised via email and there...
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
General Manager, Head of Information Security at a tech services company
While I've never been in touch with technical support, my team has in the past. They can improve their services....
Read full review of BeyondTrust Endpoint Privilege Management »
Anil Kishore
Lead Engg. Information Assurance at a computer software company
We provide ticket-based support for BeyondTrust Password Safe to our customers. They only reach out to us during...
Read full review of BeyondTrust Password Safe »
Anonymous User
Configuration Specialist at a pharma/biotech company
I would say it's better than most.
Read full review of BeyondTrust Remote Support »
Anonymous User
Team Lead, Network Infrastructure Business at a tech services company
We have been in touch with technical support and we are satisfied with them.
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
I.S. Architect at a insurance company
Their technical support is not that bad, but it can be improved.
Read full review of BeyondTrust Password Safe »
Chris Derjany
Security Solutions Architect at a tech services company
I never had a problem for which I needed their technical support. The product is simple and easy to use. Our team is...
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
DESKTOP RESEARCH at a recruiting/HR firm
Customer Service: 8/10 Technical Support: 10/10
Read full review of BeyondTrust Remote Support »
Brenda Baloyi
Network Engineer at a tech services company
Whenever we log a support ticket, the support persons respond very promptly. They are very quick.
Read full review of BeyondTrust Password Safe »
Anonymous User
PAM Architect at a comms service provider
The technical support is phenomenal. They were available even for middle-of-the-night outages during scheduled updates.
Read full review of BeyondTrust Password Safe »
Anonymous User
Enterprise Service Desk Systems Manager at a manufacturing company
The only time we had to work with them was for the initial setup. Their professional support helped us out with that....
Read full review of BeyondTrust Remote Support »
MARK BRANDON
Sr VP fo Business Operations at a tech services company
I don't know of any interaction with technical support. I've never reached out to them in the past.
Read full review of BeyondTrust Remote Support »
Anonymous User
Desktop Support Specialist at a educational organization
Their technical support is top notch, although we have only used them a little. This product just works. I wish we...
Read full review of BeyondTrust Remote Support »

Review 1 of 30

CONRAD FORREST
President at a sports company
The technical support is decent, but I don't want to know the details of the backup and we almost have to pay...
Read full review of MSP360 Backup »
DavidWork
Owner at a tech services company
I rate the support from MSP360 Backup an eight out of ten.
Read full review of MSP360 Backup »
Amit Suthar
Team Lead at a computer software company
The technical support services are good.
Read full review of MSP360 Backup »
Fabio De Souza
TS Engineer at a computer software company
I've used technical support in the past and I've found them to be very good. They are quite fast and very helpful. My...
Read full review of MSP360 Backup »
Anonymous User
Owner at a tech services company
Their support is very good. I am happy with the support.
Read full review of MSP360 Backup »
Anonymous User
System Admin at a financial services firm
Technical support is good and it is easy to get solutions.
Read full review of MSP360 Backup »
Anonymous User
Owner
I have only had one question that I emailed support. My question was addressed in less than 24 hours, even going back...
Read full review of MSP360 Backup »
Anonymous User
President and Chief Technology Officer at a tech services company
We've dealt with technical support in the past and they have been very good so far. They are helpful and responsive....
Read full review of MSP360 Backup »
Anonymous User
IT Manager at a transportation company
Their support is good.
Read full review of MSP360 Backup »
Anonymous User
Director
Not applicable.
Read full review of MSP360 Backup »
Magdalena Stanek
Owner at a tech services company
We haven't had to contact technical support yet. We find the solution very easy to use, so we haven't required any...
Read full review of MSP360 Backup »
Anonymous User
SRE. Devops. Cloud. FinOps at a financial services firm
I have not interacted with customer support for Cloudberry.
Read full review of Cloudberry »

Review 1 of 12

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.