Compare BeyondTrust vs MSP360

BeyondTrust

Based on 125 reviews.

MSP360

Based on 15 reviews.

Overview

BeyondTrust is an American company that develops, markets, and supports a family of privilege identity management and vulnerability management products for UNIX, Linux, Windows and Mac OS operating systems. BeyondTrust was originally founded in 2006 and provided Least Privilege Management software for the Microsoft Windows OS, before UNIX vendor Symark acquired BeyondTrust in 2009 and adopted BeyondTrust as the new company name.

Information Not Available

Sample Customers

BeyondTrust Remote Support

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

BeyondTrust Privileged Remote Access

Horizon Beverage, Air Liquide, Gateway Bank of Florida

Popular Solutions

BeyondTrust Remote Support

3 reviews

BeyondTrust Endpoint Privilege Management

8 reviews

BeyondTrust Password Safe

11 reviews

MSP360 Backup

1 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

14%

Manufacturing Company

Government

Insurance Company

13%

Computer Software Company

12%

Construction Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at Corporate Projukti Limited
In Bangladesh, BeyondTrust Endpoint Privilege Management (EPM) is widely adopted for securing privileged access...
Read full review of BeyondTrust Endpoint Privilege Management »
Hahn Rolf
CEO at MICRODYN AG
Normally, my customers use the solution with their internal service desk to support their employees, whether at their...
Read full review of BeyondTrust Remote Support »
Hahn Rolf
CEO at MICRODYN AG
We use the tool for vendor access, providing secure vendor access to manage systems. Most of our use cases involve...
Read full review of BeyondTrust Privileged Remote Access »
Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
Currently, we have one customer using BeyondTrust Password Safe. BeyondTrust Password Safe is usually used for two...
Read full review of BeyondTrust Password Safe »
Yacov Ben-Moshe
Contractor at a financial services firm
We are using BeyondTrust DevOps Secrets Safe for all the security, such as logins, minimum privileges, Safe, and VPN.
Read full review of BeyondTrust DevOps Secrets Safe »

Review 1 of 5

No Data Available

Customer Service

Gary Jolley
PAM Architect at GCA
The technical support and customer services are phenomenal. There were instances when we experienced outages during...
Read full review of BeyondTrust Password Safe »
Justin Glasscock
Privilege Access Management Consultant at Integral Partners LLC
I would say five their support team has always been very helpful and timely.
Read full review of BeyondTrust Remote Support »
Sean Rall
Lead Developer at a computer software company
They are very technical. I have only engaged with support twice when we were migrating from an older appliance to a...
Read full review of BeyondTrust Privileged Remote Access »
Anil Kumar 1
PAM Security Consultant at Cybersec Consulting
The solution's technical support is good. Whenever we raise any case, they try to solve it as soon as possible.
Read full review of BeyondTrust Privileged Remote Access »
Himanshu-Pandey
Senior Manager at Accenture
The customer service is excellent. They are responsive to severity issues immediately, however, coordination could...
Read full review of BeyondTrust Remote Support »
Hahn Rolf
CEO at MICRODYN AG
Customer support used to be faster with chat options available. However, support now requires opening a ServiceNow...
Read full review of BeyondTrust Privileged Remote Access »
Chase Cole
Sr. Systems Administrator at Rayburn Country Electric Cooperative, Inc.
The technical support has been okay. There have not been too many inquiries. I have asked questions from a developer...
Read full review of BeyondTrust Privileged Remote Access »
Sandeep Kundargi
Technical Lead at a tech vendor
Their support was excellent, providing valuable responses within a few hours. However, during the transition period,...
Read full review of BeyondTrust Endpoint Privilege Management »
Prashant Uppuluri
Solution Architect at FVC
When providing a license for BeyondTrust, a certain subscription support function is provided to end users based on...
Read full review of BeyondTrust Endpoint Privilege Management »
Ali Zeeshan Hasnain
Associate Security Engineer at a security firm
There is good documentation available so if I'm missing anything the BeyondTrust site documentation has all the answers.
Read full review of BeyondTrust Remote Support »
Ahmad Sallam
Senior Specialist at a financial services firm
My experience with customer support has been mixed; the US and UK teams are the best, while the others could have...
Read full review of BeyondTrust Password Safe »
Anonymous User
Senior Solutions Engineer at a tech services company
I would give technical support a rating of 10/10. They are 100% U.S. based in Austin Texas. Their guys are top notch.
Read full review of Leiberman RED Identity Management [EOL] »
Anonymous User
Teaching Assistant at a university
I am totally satisfied with the product's tech support.
Read full review of BeyondTrust Password Safe »
Anonymous User
ICT Technology & Release Manager at a healthcare company
Technical support is always good when engaged. We do not need to contact often. We mainly engage to answer questions...
Read full review of BeyondTrust Remote Support »
Anonymous User
It Manager
Their customer support is very good. They are quick, knowledgeable, and helpful.
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
General Manager, Head of Information Security at a tech services company
While I've never been in touch with technical support, my team has in the past. They can improve their services....
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Senior Specialist at a tech services company
Some of them are very good, and some of them are not good. Sometimes, you get a quick resolution, but sometimes, it...
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Identity and Governance Access Lead
Customer Service: Very good. Technical Support: Very good
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
AD System Administrator at a government
The technical support is through our vendor.
Read full review of BeyondTrust Password Safe »
Anonymous User
Cybersecurity Architect at a tech vendor
This product is backed up by excellent, very knowledgeable support.
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
Sr Platform Engineer at a construction company
Technical support is mostly good.
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Team Lead, Network Infrastructure Business at a tech services company
We have been in touch with technical support and we are satisfied with them.
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Application Specialist, Application Operation Digital Advisory & Application Services at a tech services company
I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups.
Read full review of BeyondTrust Remote Support »
Yacov Ben-Moshe
Contractor at a financial services firm
The customer service team is okay. I've had a few issues with them, but they were reasonable. However, I have one...
Read full review of BeyondTrust Endpoint Privilege Management »
Prithivi R.
Lead consultant at Aujas cybersecurity
Their support is very good. As soon as we log a case, their support engineers respond and help us out. The response...
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
Presales manager at a security firm
Based on the feedback from my colleagues who have never complained about the technical support, I would say that the...
Read full review of BeyondTrust Privileged Remote Access »
Kevin Baldwin
PC Technician at Cape Fear Community College
We rarely need support for anything, but when we do, they are on it and always helpful.
Read full review of BeyondTrust Remote Support »
Anonymous User
Sr. CyberArk Consultant
Everybody's technical support isn't great so it's as good as anybody else's.
Read full review of Leiberman RED Identity Management [EOL] »
Anonymous User
Unit Manager | Management Systems and Automation at a tech services company
My company has contacted the solution's technical support. I rate the technical support an eight out of ten.
Read full review of BeyondTrust Remote Support »
Anonymous User
Information Security Manager at a financial services firm
With the exception of Macs, technical support is very helpful.
Read full review of Leiberman RED Identity Management [EOL] »

Review 1 of 30

CONRAD FORREST
President at MTS Consulting Group, Inc.
The technical support is decent, but I don't want to know the details of the backup and we almost have to pay...
Read full review of MSP360 Backup »
DavidWork
Owner at Earthclick.net
I rate the support from MSP360 Backup an eight out of ten.
Read full review of MSP360 Backup »
Amit Suthar
Team Lead at Dev Information Tech Pvt Ltd
The technical support services are good.
Read full review of MSP360 Backup »
Anonymous User
Director at CyberSec Europe
Not applicable.
Read full review of MSP360 Backup »
Anonymous User
Owner at a tech services company
Their support is very good. I am happy with the support.
Read full review of MSP360 Backup »
Magdalena Stanek
Owner at DataCorp Magdalena Stanek
We haven't had to contact technical support yet. We find the solution very easy to use, so we haven't required any...
Read full review of MSP360 Backup »
Anonymous User
IT Manager at a transportation company
Their support is good.
Read full review of MSP360 Backup »
Anonymous User
Owner
I have only had one question that I emailed support. My question was addressed in less than 24 hours, even going back...
Read full review of MSP360 Backup »
Anonymous User
President and Chief Technology Officer at a tech services company
We've dealt with technical support in the past and they have been very good so far. They are helpful and responsive....
Read full review of MSP360 Backup »
Anonymous User
System Admin at a financial services firm
Technical support is good and it is easy to get solutions.
Read full review of MSP360 Backup »
Fabio De Souza
TS Engineer at a computer software company
I've used technical support in the past and I've found them to be very good. They are quite fast and very helpful. My...
Read full review of MSP360 Backup »

Review 1 of 11

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.