Compare Bitdefender vs SparkCognition

Bitdefender

Based on 158 reviews.

SparkCognition

Based on 9 reviews.

Sample Customers

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

GravityZone Business Security

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

DeepArmor

AV-Comparatives

Popular Solutions

Bitdefender GravityZone EDR

9 reviews

Bitdefender GravityZone Enterprise Security

8 reviews

GravityZone Business Security

5 reviews

Darwin

0 reviews

DeepArmor

0 reviews

Top Industries

Comms Service Provider

14%

Computer Software Company

13%

Manufacturing Company

Government

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

HarshBhardiya
SOC Engineer at a outsourcing company
Our usual use cases for Bitdefender GravityZone EDR include compliance and control over the endpoints, periodic...
Read full review of Bitdefender GravityZone EDR »
Wesam Qashou
Senior Systems Engineer at a government
I am using GravityZone Business Security as an endpoint antivirus and EDR solution. It collects all the scan reports...
Read full review of GravityZone Business Security »
Abhimanyu Das
Senior Associate at a tech vendor
I primarily used Bitdefender Security for AWS for SOC policy tuning and other SOC-related tasks. Our work involved...
Read full review of Bitdefender Security for AWS »
Rias Majeed
CTO at a tech services company
I am using Bitdefender GravityZone Enterprise Security for endpoints. The solution is implemented for our customers.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Company Advisor
Our customers typically use Bitdefender GravityZone Extended Detection and Response (XDR) primarily as an antivirus...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »

Review 1 of 5

Muhammad Fahad
Manager Tech. & Support (Information Technology) at a tech services company
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »
NataliaCueto
Head of Technology at a financial services firm
We have been using it for our risk management portfolio. We are a lending institution. We give credit to small and...
Read full review of Darwin »

Review 1 of 2

Customer Service

Arthur Muruga
System Administrator at a comms service provider
The technical support is satisfactory.
Read full review of Bitdefender GravityZone Enterprise Security »
Anna Moshchitskaya
GRC & Cyber Security Consultant at a computer software company
The solution's customer services are good. Although, the customers want them to provide support in the Hebrew...
Read full review of Bitdefender GravityZone EDR »
Kevin Mabry
CEO at a security firm
It's cumbersome to get to everything. It's not as simple as having a little chat or calling a phone number. You have...
Read full review of Bitdefender GravityZone EDR »
HarshBhardiya
SOC Engineer at a outsourcing company
I have never communicated with Bitdefender's technical support, as my team members handle it by raising tickets and...
Read full review of Bitdefender GravityZone EDR »
Mostafa Ameen
Information Security Engineer at a consultancy
Support is helpful.
Read full review of Bitdefender GravityZone EDR »
BarryGreene
Owner at a tech services company
I've never needed to use their support.
Read full review of GravityZone Business Security »
Michael-Ndwiga
I.T Business Support Officer at a healthcare company
We contacted customer service and support with two issues.
Read full review of GravityZone Business Security »
Muhammad-Imran
Network administrator at a educational organization
We did not have good experiences with technical support. They never replied or responded to our queries over the...
Read full review of Bitdefender Hypervisor Introspection »
Cristian Raiescu
Senior Managing Partner at a tech consulting company
The support from Bitdefender GravityZone Elite could be better. I rate the support from Bitdefender GravityZone Elite...
Read full review of GravityZone Business Security »
SimonClark
Cyber Security Advisor - Director at a cloud solution provider
The solution's technical support is good, fast, and responsive.
Read full review of Bitdefender GravityZone XDR »
Anonymous User
IT Director at a wholesaler/distributor
Normally, we don't directly interact with Bitdefender's tech support. We have our own team to take care of it.
Read full review of GravityZone Business Security »
Patricio Escobar
Chief of IT at a non-tech company
I contact the provider regularly; they are very helpful, so I would rate their technical support a ten.
Read full review of Bitdefender GravityZone Enterprise Security »
MahmoodAbdollahi
Senior Network Engineer at a tech vendor
The support is very good, and we are satisfied with their level of assistance.
Read full review of Bitdefender GravityZone EDR »
Atea Alinani
IT Specialist at a tech company
I have yet to use Bitdefender GravityZone Ultra support.
Read full review of Bitdefender GravityZone EDR »
MarsHuang
Senior Engineer at a pharma/biotech company
The technical support by Bitdefender is good. Feedback is prompt, and they always resolve my problems.
Read full review of Bitdefender GravityZone XDR »
Zoltan Vajda
Managing Director at a tech services company
I rate the support from Bitdefender GravityZone Ultra a seven out of ten.
Read full review of Bitdefender GravityZone EDR »
Den Kozlov
BDM
The technical support of the solution is good.
Read full review of Bitdefender GravityZone EDR »
Fathi BenNasr
Chief security officer at a transportation company
The technical support of Bitdefender GravityZone Elite is excellent. We are a French-speaking country, we have...
Read full review of GravityZone Business Security »
Anonymous User
Nical Consultant at a manufacturing company
I appreciate that Bitdefender support reached out to me when I needed assistance. I would rate them at around seven...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
IT Officer at a manufacturing company
Technical support is quite good. They have a local office. You can also get online support from their site. The last...
Read full review of Bitdefender Hypervisor Introspection »
Anonymous User
Company Advisor
I communicate with the technical support of Bitdefender very rarely, as I haven't really had the need to. My...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Ochuko Benemoh
Network & Security Team Lead at a consultancy
The technical support team is responsive.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Systems Engineer at a tech services company
While technical support is great, it could be faster.
Read full review of Bitdefender Sandbox Analyzer »
Reviewer314545
Director, Information Technology at a tech services company
I have been in contact with technical support a few times. They are not the worst or the best. They provide an...
Read full review of Bitdefender GravityZone EDR »
Sameer Mishra
Global Commercial Finance Advisor at a energy/utilities company
I haven't needed technical support as the software is quite self-explanatory. The available materials on the web...
Read full review of Bitdefender Total Security »
Robert Nevans
CEO at a tech services company
The technical support is amazing. It's pretty much instantaneous. We've very satisfied with the level of service we...
Read full review of Bitdefender GravityZone EDR »
Jay Barwick
President at a wholesaler/distributor
I have only had to contact customer service once regarding some questions regadrding my renewal date. I have never...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Owner at a tech services company
Bitdefender has very good technical support because all you need to do is send an email to support and in less than...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Telecommunications and Infrastructure Manager at a manufacturing company
We've never had to reach out to technical support. That's due to the fact that we haven't run into any issues at all....
Read full review of Bitdefender GravityZone EDR »
Mohamed Berawy
Technical Team Leader at a tech services company
We have been in touch with technical support from time to time, although they have been minor issues related to the...
Read full review of Bitdefender GravityZone EDR »

Review 1 of 30

AaronCooke
Founder at a consultancy
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »
NataliaCueto
Head of Technology at a financial services firm
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
Read full review of Darwin »
JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »
WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »
EmmanuelCruz
Manager, Business Data Analytics at a financial services firm
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
Read full review of Darwin »
TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »
Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
Read full review of Darwin »
Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
Read full review of Darwin »

Review 1 of 8

Technical Support

No Data Available

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