Compare Bitdefender vs SparkCognition

Bitdefender

Based on 158 reviews.

SparkCognition

Based on 9 reviews.

Sample Customers

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

GravityZone Business Security

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

DeepArmor

AV-Comparatives

Popular Solutions

Bitdefender GravityZone EDR

9 reviews

Bitdefender GravityZone Enterprise Security

8 reviews

GravityZone Business Security

5 reviews

Darwin

0 reviews

DeepArmor

0 reviews

Top Industries

Comms Service Provider

14%

Computer Software Company

13%

Manufacturing Company

Government

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

HarshBhardiya
SOC Engineer at a outsourcing company
Our usual use cases for Bitdefender GravityZone EDR include compliance and control over the endpoints, periodic...
Read full review of Bitdefender GravityZone EDR »
Wesam Qashou
Senior Systems Engineer at a government
I am using GravityZone Business Security as an endpoint antivirus and EDR solution. It collects all the scan reports...
Read full review of GravityZone Business Security »
Abhimanyu Das
Senior Associate at a tech vendor
I primarily used Bitdefender Security for AWS for SOC policy tuning and other SOC-related tasks. Our work involved...
Read full review of Bitdefender Security for AWS »
Rias Majeed
CTO at a tech services company
I am using Bitdefender GravityZone Enterprise Security for endpoints. The solution is implemented for our customers.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Company Advisor
Our customers typically use Bitdefender GravityZone Extended Detection and Response (XDR) primarily as an antivirus...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »

Review 1 of 5

Muhammad Fahad
Manager Tech. & Support (Information Technology) at a tech services company
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »
NataliaCueto
Head of Technology at a financial services firm
We have been using it for our risk management portfolio. We are a lending institution. We give credit to small and...
Read full review of Darwin »

Review 1 of 2

Customer Service

Saijeet Kalpoth
Regional Manager at a tech services company
Technical support for Bitdefender GravityZone Ultra Plus is good enough.
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Kevin Mabry
CEO at a security firm
It's cumbersome to get to everything. It's not as simple as having a little chat or calling a phone number. You have...
Read full review of Bitdefender GravityZone EDR »
Michael-Ndwiga
I.T Business Support Officer at a healthcare company
We contacted customer service and support with two issues.
Read full review of GravityZone Business Security »
SimonClark
Cyber Security Advisor - Director at a cloud solution provider
The solution's technical support is good, fast, and responsive.
Read full review of Bitdefender GravityZone XDR »
Marcin Bełzowski
IT Manager at a tech services company
We use a partner for the support for Bitdefender GravityZone Elite and they are helpful. However, we write to a...
Read full review of GravityZone Business Security »
Rias Majeed
CTO at a tech services company
Their technical support is helpful. I would rate them an 8 out of 10.
Read full review of Bitdefender GravityZone Enterprise Security »
HarshBhardiya
SOC Engineer at a outsourcing company
I have never communicated with Bitdefender's technical support, as my team members handle it by raising tickets and...
Read full review of Bitdefender GravityZone EDR »
Abdi-Hamid Hassan
Innovation & Development Support at a manufacturing company
I have engaged the Bitdefender technical support team twice when we encountered upgrade and technical issues, and...
Read full review of Bitdefender GravityZone Enterprise Security »
George Hadjimavros
Information Technology Infrastructure Manager at a financial services firm
The technical support including documentation for Bitdefender GravityZone Enterprise Security is quite good.
Read full review of Bitdefender GravityZone Enterprise Security »
Rias Majeed
CTO at a tech services company
The customer service and support are okay.
Read full review of Bitdefender GravityZone EDR »
Raghu Setlur
Director at a consultancy
We've reached out to Bitdefender when a company has had some issues. They've done whatever research needs to be done,...
Read full review of Bitdefender GravityZone XDR »
Abhimanyu Das
Senior Associate at a tech vendor
The support team for Bitdefender Security for AWS is good, actually. It's really very good in support. They always...
Read full review of Bitdefender Security for AWS »
Basawaraj Vastrad
Technical Director at a security firm
Technical support has improved significantly over the past few years. I rate it a nine for its customer service.
Read full review of Bitdefender Sandbox Analyzer »
STAVROS NANOPOULOS
Chief Executive Officer at a tech services company
Bitdefender's support is adequate when needed, although we rarely rely on it due to our experienced team.
Read full review of Bitdefender MDR »
Kevin Mabry
CEO at a security firm
I haven't had much of a problem with technical support. I haven't worked with them that much, but their tech support...
Read full review of Bitdefender GravityZone Enterprise Security »
Subbu Madhira
CEO at a tech company
I never had any problems as far as support is concerned. I only took some support at the initial installation because...
Read full review of Bitdefender MDR »
Anonymous User
Information Technology Infrastructure Manager (Region 2 IT Manager) at a transportation company
If you speak about customer support, they are superb. You pick up a phone, you call, you get a live person. With...
Read full review of Bitdefender GravityZone EDR »
Israel Ayobamiji
Computer Repair Technician at a non-profit
I would rate the technical support as an eight out of ten.
Read full review of Bitdefender Total Security »
Antonio Galvao
CIO at a tech services company
Sometimes the response takes more time than usual because level three support does not exist in Brazil.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Information technologies at a financial services firm
We had issues with technical support. They kept saying that they were helping, but in reality, on the ground, we had...
Read full review of Bitdefender GravityZone EDR »
Baher Ezzat
System Delivery Manager
Technical support is good, and I would rate it eight out of ten.
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Anonymous User
Systems Engineer at a tech services company
The tech support for Bitdefender is excellent based on the positive feedback we have received from our customers. I...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Patricio Escobar
Chief of IT at a non-tech company
I contact the provider regularly; they are very helpful, so I would rate their technical support a ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
General Manager at a computer software company
The solution has a local technical support office that responds within 30 minutes, which is satisfactory. I would...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
IT Officer at a manufacturing company
Technical support is quite good. They have a local office. You can also get online support from their site. The last...
Read full review of Bitdefender Hypervisor Introspection »
Anonymous User
IT Manager at a healthcare company
I have contacted technical support in the past. I was very stuck when we started a project in terms of the...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Security Technician at a government
I was in a daily rush and was put in touch with people who were selling the solution, so I was not left with a good...
Read full review of Bitdefender GravityZone EDR »
Konrad Kaleta
Product Leader at a tech services company
We have not had to contact customer service for technical support. We haven't had any issues.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Solutions Specialist at a tech services company
When it comes to Bitdefender GravityZone EDR's technical team, the support provided is from Europe, but there is no...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Cyber Security Consultant at a consultancy
Their support is good.
Read full review of Bitdefender Sandbox Analyzer »

Review 1 of 30

Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
Read full review of Darwin »
JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »
NataliaCueto
Head of Technology at a financial services firm
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
Read full review of Darwin »
Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
Read full review of Darwin »
AaronCooke
Founder at a consultancy
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »
TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »
EmmanuelCruz
Manager, Business Data Analytics at a financial services firm
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
Read full review of Darwin »
WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »

Review 1 of 8

Technical Support

No Data Available

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