Compare BT vs Dell Technologies

Based on 1 review.

Dell Technologies

Based on 2455 reviews.

Sample Customers

Popular Solutions

BT Network Services

0 reviews

Dell PowerEdge R-Series

178 reviews

Dell PowerStore

162 reviews

Dell Unity XT

8 reviews

Top Industries

Construction Company

20%

Financial Services Firm

10%

Comms Service Provider

Manufacturing Company

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager of Engineering

Read full review of BT Network Services »

Review 1 of 1

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Customer Service

No Data Available

MOHAMEDELSHERIF
Senior Technical Consultant at International Turnkey Systems - ITS
I worked on a Greenfield project, which did not require support. In general, the support is perfect. Furthermore, we...
Read full review of Dell PowerConnect Switches [EOL] »
Manfred Reichard
Senior Customer Solution Architect at Vodafone
I rate Dell support as good. On a scale from one to ten, I would say nine. There are sometimes challenges with...
Read full review of Dell PowerEdge R-Series »
Letarik Terefe
ICT Project manager and Development Team Leader at Ethiopian Roads Administration
Customer support has been good so far. It's possible the good service is somewhat related to the license agreement we...
Read full review of VxRail »
Jean Marie Omant
Senior System Network Administrator at a non-tech company
Directly, I have not needed to contact customer support, but my colleague has called Dell very rarely.
Read full review of Dell PowerEdge R-Series »
Philip Mac Kay
Gerente general at Infostore Ltda
We have not had a good experience with support. Technical support staff take too much time to resolve tickets. We...
Read full review of Dell PowerEdge R-Series »
Eoin O’Brien
Director of Global Platform at a computer software company
I would evaluate Dell support as a nine out of ten. Any instance that we've had to open with Dell or any support...
Read full review of Dell PowerStore »
Jeroen Warnaar
Senior Interior architect at Gortemaker Algra Feenstra
I am using their customer service.They have good response time, perform the job well, and solve problems. Usually...
Read full review of Dell Business Laptops »
Vaidyanathan Swaminathan
Co Founder at a outsourcing company
The support is horrible. There are bugs in the solution that have not been fixed yet. The vendor said they would fix...
Read full review of Dell RecoverPoint »
Anonymous User
Marketing Executive at a financial services firm
Regarding Dell Business Laptops' AI capabilities, I think the governance and security are really good; this part our...
Read full review of Dell Business Laptops »
Tahir Mohammad
Country Service Delivery Manager at Citrus consulting
We have had customers reporting issues with slow responses from the support team.
Read full review of Dell Unity XT »
Emir Erkara
IT Coordinator at HMY
We are satisfied with technical support.
Read full review of Dell PowerVault »
Anonymous User
Senior Systems Engineer at a non-profit
We've had great support from the Dell EMC team. I would rate their Copilot support the best that we have seen in the...
Read full review of Dell SC Series »
Rick Brandenstein
Solutions Architect at a tech services company
I think it's a well-established product, and everybody understands the functionality.
Read full review of Dell PowerProtect Data Domain »
ThibaudLENIK
Solutions Architect at Bechtle
I haven't had contact with technical support for a long time. In the past they were fine.
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
Data Center Architect at Iron Bow Technologies
Our customers have only had to use technical support for replacing drives and things like that. When they do, they...
Read full review of Dell Unity XT »
Anonymous User
New Technologies Director at a tech services company
Technical support is good.
Read full review of Dell Unity XT »
Frisal Argha Kusumah
Automation Service Engineer (DCS) at a manufacturing company
The technical support is good. We have set up three years of support for this solution. We always get a fast...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Analista de Sistemas SR at a tech services company
The support from Dell EMC Avamar is good.
Read full review of Dell Avamar »
Anonymous User
Engineer at a logistics company
Customer Service: 4 out of 5. Technical Support: Technical Support: 3 Engineer Support: 5
Read full review of Dell AppSync »
Anthony Dominguez
Infrastructure Team Lead at a financial services firm
We haven't had to use technical support.
Read full review of Dell Unity XT »
Cela
Solutions Architect at a financial services firm
Seven out of 10.
Read full review of Dell XtremIO »
Alok Ranjan
Technical Lead at a comms service provider
In general cases, technical support is good. They're pretty responsive. But besides that, there have been some issues...
Read full review of VxRail »
Anonymous User
Leiter System Management and Datacenter at a computer software company
On a scale from one to ten, I would rate customer service as a nine. The support is good, and of course, we have...
Read full review of Dell PowerEdge R-Series »
Anonymous User
It adviser at a security firm
Dell's technical support is professional, however, they are not very available at the very moment I need them....
Read full review of Dell SC Series »
Anonymous User
System Administrator at a university
My experience with Dell Business Laptops is great. I worked on them from a hardware support perspective, so when we...
Read full review of Dell Business Laptops »
Richard N.
Information Technology Operations Manager at a manufacturing company
We contacted technical support due to a network device failure we had probably four months ago, and even though it...
Read full review of Dell PowerEdge R-Series »
Reinhard Weber
Senior System Engineer at Unilab Systemhaus GmbH
How useful technical support really is in terms of solving the issue at hand depends on who you get. It's not only at...
Read full review of VxRail »
Deena Khattab
MIS Manager at Misr Glass Manufacturing
We have an annual subscription for support, so we contact them for upgrades and stuff like that. There is some...
Read full review of Dell Avamar »
Adli Hajarat
IT Consultant & Administrator at ETCOM
I didn't have any problem with the technical support. Dell PowerConnect Switches manuals are very descriptive. It's...
Read full review of Dell PowerConnect Switches [EOL] »
Sascha Ernst
Service Owner Basic Infrastructure at Goldfish IT solutions
Awarding Dell's technical support a perfect ten would be bordering on the realm of unreality, where glitches and...
Read full review of Dell PowerEdge R-Series »

Review 1 of 30

Technical Support

No Data Available

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