Compare BT vs SAP

Based on 1 review.

SAP

Based on 1484 reviews.

Sample Customers

BT IaaS

Crabtree & Evelyn, Timico

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

BT Network Services

0 reviews

SAP S/4HANA

62 reviews

SAP ERP

21 reviews

SAP BusinessObjects Business Intelligence Platform

11 reviews

Top Industries

Manufacturing Company

13%

Financial Services Firm

10%

Computer Software Company

Insurance Company

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager of Engineering

Read full review of BT Network Services »

Review 1 of 1

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
SAP S/4HANA Cloud is an ERP solution. We use it in multiple industries to maintain their process flows for financial,...
Read full review of SAP S/4HANA Cloud »
PinakiGhosh
COO at Data Core Systems
Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on...
Read full review of SAP Cloud Platform »
A K 18
Director of Infrastructure at a university
HANA is used to analyze data quickly and build real-time dashboards, which allows us to track data live and monitor...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

No Data Available

SanjeevKumar14
Senior Manager at a tech vendor
We've gotten in touch directly with SAP NetWeaver support, for example, with expediting OSS messages we've raised....
Read full review of SAP NetWeaver »
Siddharth Matalia
Senior Technical Specialist at a manufacturing company
I rate the support of the SAP Landscape Transformation Replication Server a seven out of ten.
Read full review of SAP Landscape Transformation Replication Server »
Enas Selim
Product Manager at Diyar United Company
SAP support responds instantly, but more guidance is needed. Users can get lost on the website and may need...
Read full review of SAP Signavio Process Manager »
RaviAnupam
PM at Squadron Energy
I think if you go for public cloud, the solution's technical support is not great and I would rate it as a five out...
Read full review of SAP S/4HANA »
Nikhil_Gupta
ABAP HR Consultant at Sapcha
The solution's after-sales services and technical support are really good compared to other ERP tools in the market.
Read full review of SAP S/4HANA »
Burce Cesur
Assistance Mnager at Sistem Global Danışmanlık A.Ş.
Customer support is pretty good.
Read full review of SAP CRM »
Gergana Dimitrova
Security Consultant at a consultancy
SAP Identity Management has very good technical support. I'm rating the support a five on a scale of one to five.
Read full review of SAP Identity Management »
Anonymous User
SAP BASIS/Technology Lead at a aerospace/defense firm
I haven't used technical support yet. We are a premium customer of SAP. We have a good relationship but Lumira is...
Read full review of SAP Lumira »
Anonymous User
Manager Finance at a tech services company
I've never been in touch with technical support at all. I have no idea if they respond quickly or if they are...
Read full review of SAP HCM »
VenkataM
Deputy General Manager -IT at ROBO
We have contacted technical support and we are satisfied with them.
Read full review of SAP Business One »
Anonymous User
Project and IT Architecture Manager at a security firm
I have had no problems with tech support. Most of the issues were related to licensing problems. For bugs, we got...
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
Manager at a consultancy
The customer support team is quite supportive.
Read full review of SAP CRM »
Prasanth Thiranavakkarasa
SAP BODS Consultant at a tech services company
The tech support is responsive but sometimes slow, even on time-critical projects.
Read full review of SAP Information Steward »
Anonymous User
Business Operations Analyst at a comms service provider
It's good.
Read full review of SAP Lumira »
SandraSheppard
Lead Business Analyst at a media company
Dealing with tech support has been pretty simple. You raise an issue online, then usually get an automated response...
Read full review of SAP Signavio Process Manager »
Anonymous User
Partner, Consultant, and Independent Contractor
Technical support is excellent at SAP Ariba. The help desk is normally very knowledgeable about technical questions.
Read full review of SAP Ariba Procurement »
Anonymous User
Deputy Human Resources Coordinator at a financial services firm
We haven't needed to use support yet.
Read full review of SAP SuccessFactors »
Herve Guerin
Architecte SAP & Infrastructure at Teamwork
We've been in touch with technical support and I've found their service to be quite satisfactory. Their response time...
Read full review of SAP NetWeaver Business Rules Management »
VivekavardhanNallagonda
Founder & CEO at EXM10 Consulting
I find the support to be quite good, with an offshore center in Hyderabad. However, you need to communicate with the...
Read full review of SAP S/4HANA »
Mohamed-Abdalla
IT Manager at PCWORLD Egypt
While working with IT customers, there’s a need for the quickest response. They delay the response but solve the issues.
Read full review of SAP IQ »
Anonymous User
Associate Partner - SAP Solution Architect and MDG expert at a tech services company
I sometimes open tickets to SAP. However, I usually find many answers in the SAP notes, which makes that part okay.
Read full review of SAP S/4HANA »
Anonymous User
Associate Partner at a tech services company
Technical support depends on the size and type of company. Multiple support levels are available.
Read full review of SAP Master Data Governance »
Anonymous User
SAP BO/BW Consultant at KIIT University
Customer Service: Very Good Technical Support: Excellent
Read full review of SAP BusinessObjects Business Intelligence Platform »
Alam Khan
Team Leader at Abacus Consulting
Technical support through Telstra is available for SAP ERP, particularly for creating custom objects in SAP HCM when...
Read full review of SAP HCM »
Bruno Valentim
Owner at LAVORO AUTOM INF E COM LTDA
I would describe technical support as good. It's always worked for me and therefore I have no complaints.
Read full review of SAP HANA »
Anonymous User
Associate Manager at a consultancy
Technical support is good.
Read full review of SAP ERP »
VINCENTWU
Project Manager at Inventec
We've had three years of experience dealing with SAP Business One and it has been fine.
Read full review of SAP Business One »
Anonymous User
CTO RPA at a tech services company
The technical support is good but It's more expensive than Contextor.
Read full review of SAP Intelligent RPA »
Anonymous User
Program Manager at a tech services company
I think the technical support is good enough.
Read full review of SAP Data Services »
David Hudgins
Senior Business Intelligence Architect at a tech services company
SAP tech support is good. However, I prefer the use of the partners and communities like ASUG or SAPinsider to...
Read full review of SAP BusinessObjects Business Intelligence Platform »

Review 1 of 30

Technical Support

No Data Available

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