Compare Canonical vs GitHub

Canonical

Based on 156 reviews.

GitHub

Based on 189 reviews.

Sample Customers

Canonical Bazaar

Drizzle, Bugzilla, Mailman

GitHub

Dominion Enterprises, NASA, Braintree, SAP, CyberAgent

Popular Solutions

Ubuntu Linux

18 reviews

Ubuntu 24.04 LTS - Noble (Arm)

2 reviews

1 reviews

35 reviews

22 reviews

17 reviews

Top Industries

Insurance Company

12%

Comms Service Provider

10%

University

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salim Ahmed
System Administrator at mmcytech
I use Ubuntu Linux for servers and hosting applications.
Read full review of Ubuntu Linux »
Siddhit-Renake
Technology Architect at Hewlett Packard Enterprise
Canonical LXD is used as a technology for spinning containers for infrastructure requirements. Canonical LXD is...
Read full review of Canonical LXD »
Anonymous User
Developer at a tech company

Read full review of Canonical Bazaar »

Review 1 of 3

TusharShankar
QA Manager at Synechron
There are multiple use cases for this product because it is tied in with LLMs altogether. I have been using it for...
Read full review of GitHub CoPilot »
Murathan OK
Software Development Manager at a media company
When discussing my use case, I don't know which vendors we are working with in that area, as it's not my area of...
Read full review of GitHub »
Zishan Sayyed Yunus
Assistant manager at Interactive avenues
Majorly, I use Codespaces for deployment purposes, validating my codes, and building Docker containers and exporting...
Read full review of Codespaces »
Bharadwaj Deepak Mohapatra
DevOps Engineer at ENTERPRISE SYSTEM SOLUTIONS LIMITED
The main use case for GitHub Actions is maintaining enterprise repositories in private for security reasons, because...
Read full review of GitHub Actions »
AbhishekKumar20
Software Development Manager at Amazon
Primarily, I am using GitHub itself. I use So mostly when we write the code itself, with unit tests that we write. In...
Read full review of GitHub Code Scanning »

Review 1 of 5

Customer Service

Ammar Mostafa
Cybersecurity Consultant at SecuriCIP
We never had issues with support.
Read full review of Ubuntu Linux »
Narender Reddy
IT Manager at iLenSys Technologies Pvt Ltd
I am satisfied with the technical support. I use technical support when I have issues, and they help with that.
Read full review of Ubuntu Linux »
ANDRE VINICIUS HAMERSKI
IT Private Cloud & Infrastructure Leader at Sicredi
We have an excellent experience with support from Canonical. They provide great support, and our experience with the...
Read full review of Anbox Cloud »
SAMUELMWANGI
Director at Calidad Systems Limited
There is a wide range of community support available online for any issues you might have. I have had an excellent...
Read full review of Ubuntu Linux »
Sergio Ferreira
Executive Director at Dynamic Tomorrow
I've never had to use their technical support, so that just shows how good the product is.
Read full review of Ubuntu Linux »
Anonymous User
IT manager at a agriculture
Ubuntu does not offer local tech support, thus necessitating that we take advantage of Microsoft Window's.
Read full review of Ubuntu Linux »
Anonymous User
Associate System Administrator at a comms service provider
Customer Service: I have not used customer service. Technical Support: I have not used technical support.
Read full review of Ubuntu Linux »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
I deployed the product myself.
Read full review of Ubuntu Linux »
Anonymous User
Embedded Engineer at a engineering company
The solution's technical support is good. We get quick answers to our queries on Ubuntu forums.
Read full review of Ubuntu Linux »
Mohamed Anees
Lead DevOps Engineer at Etisalat
We haven't contacted technical support recently, but I think we did in the beginning. It was good.
Read full review of Ubuntu Linux »
Anonymous User
Researcher (telecommunication networks, smart cities and IoT) at a university
The technical support is quite good. It's a large community with many tutorials and books available.
Read full review of Ubuntu Linux »
hugodpereira
Computer engineering student at a educational organization
There is a large open-sourced community that is helpful. I had a lot of problems when starting out and there was...
Read full review of Ubuntu Linux »
JohanWiklund
System Administrator at Maxar Technologies
We don't have any paid support. We use open-source knowledge bases or forums. We're used to that, so that works fine...
Read full review of Ubuntu Linux »
Anonymous User
IT Manager at a tech services company
I never contacted customer support. Maybe in the future I will contact Ubuntu technical support. For now, when we...
Read full review of Ubuntu Linux »
Anonymous User
Assistant Researcher at CNRS
The support available for Ubuntu is okay.
Read full review of Ubuntu Linux »
Anonymous User
Director, EPS at a healthcare company
I have never used their support.
Read full review of Ubuntu Linux »
Edward Stryzek
System Engineer at a non-profit
With the great support forums available, I have not needed to contact support as of yet.
Read full review of Ubuntu Linux »
Nicholas De Villiers
System Administrator at Figment Design Laboratories
The Ubuntu and Linux community has been extremely helpful when it comes to issues we have experienced. Ubuntu logs...
Read full review of Ubuntu Linux »
Anonymous User
IT Manager at a retailer
Customer Service: Not applicable. Technical Support: Not applicable.
Read full review of Ubuntu Linux »
Anonymous User
Founder and CEO at a tech services company
I didn´t have to ask for technical support. Their documentation solved my problems.
Read full review of Ubuntu Linux »
Anonymous User
Information Technology System Administrator at a outsourcing company
Canonical does not provide us with technical support for the solution.
Read full review of Ubuntu Linux »
Anonymous User
Unix Admin at a energy/utilities company
I have never contacted technical support.
Read full review of Ubuntu Linux »
Anonymous User
Lead Linux Administrator at a financial services firm
Ubuntu has a lot of resources, either online or books, and there's a huge community that helps users to get through...
Read full review of Ubuntu Linux »
Anonymous User
Technician / Network & Systems Administrator, ITAS Program at a university
I've never dealt with their tech support.
Read full review of Ubuntu Linux »
Augusta Marbenny
MIS Specialist at a agriculture
Our engineers have received all the commands for the command prompt they needed by using the online support you can...
Read full review of Ubuntu Linux »
Anonymous User
IT Specialist at a tech services company
I don't have any experience with technical support. I have experience with Linux, so I am okay.
Read full review of Ubuntu Linux »
Anonymous User
Technical Content Writer at a computer software company
We've never contacted technical support. It's open-source. There is a growing community around it. The tech support...
Read full review of Ubuntu Linux »
Anonymous User
Senior Developer at a tech services company
I used community support (and Google) for the issues I ran into and solved most within a short time.
Read full review of Ubuntu Linux »
Hoveran Gao
Director of Linux Platform Software Institute at a consumer goods company
The technical support is okay. We do not have to get in touch with them often but when you need them the support is...
Read full review of Ubuntu Linux »
Anonymous User
NOC Manager at a comms service provider
I have never had occasion to contact technical support.
Read full review of Ubuntu Linux »

Review 1 of 30

CJ Aulisa
Contact Center Consultant at okiBoe Group
I haven't encountered any issues. When I do, I just call our IT group. I haven't had any problems with it, unlike...
Read full review of GitHub CoPilot »
VishalSharma5
Senior Cloud Architect at a tech services company
The community support for GitHub is good enough. However, the official support from GitHub itself is not the best.
Read full review of GitHub »
Jagadeeswara Reddy
Senior Solutions Architect at a computer software company
GitHub Copilot's support could improve by having a community and more detailed onboarding to encourage users to adopt...
Read full review of GitHub CoPilot »
Vishal Karanjkar
Site Head - IOT NW Products & Solutions at Itron, Inc.
I have not contacted technical support to need to contact support.
Read full review of GitHub »
Ashish Makasare
Cloud Engineer at Offshore IT Mitra
As a technical support approach, issues are addressed directly through client communication. We manage issues arising...
Read full review of GitHub Actions »
BasilJiji
System Engineer at a retailer
Customer support for GitHub CoPilot provides really great help, especially since our organization utilizes the GitHub...
Read full review of GitHub CoPilot »
Athmabhuthi H
Managing Consultant at Wipro Limited
I haven't interacted with the support team because things are working well and we've never had issues with the platform.
Read full review of GitHub »
HappyBhalla
Senior Software Developer at Gojek
The customer service and support are okay.
Read full review of GitHub CoPilot »
Dilip Telang
Director, Talent Acquisition & Staffing at Conduent (formerly Xerox Services)
I’ve never used technical support in the past. I can’t speak to how helpful or responsive they would be.
Read full review of GitHub »
TusharShankar
QA Manager at Synechron

Read full review of GitHub CoPilot »
AndreyRogov
CEO at Konus
The technical support for this solution is good.
Read full review of GitHub »
Zeeshan Rauf
Software Engineer at OZ
I've never directly contacted technical support. As a developer, I'm not the one who would be contacting technical...
Read full review of GitHub »
Yshay Yaacobi
Co-Founder & Chief Technology Officer at Livecycle
I haven't needed to contact technical support, so I don't have experience with their service.
Read full review of Codespaces »
Bertin Fonge
Data Analyst and Developer at Bridge Labs
I haven't contacted the technical support team of GitHub CoPilot since if I face any stability-related issues with...
Read full review of GitHub CoPilot »
Anonymous User
Staff Engineer at a wireless company
The customer service for this solution is not great. The team either takes a long time to respond or doesn't respond...
Read full review of GitHub »
Omark
Department Manager at a tech services company
I contacted technical support one time to open a ticket. However, I haven't needed to rely on it. Basically, I'm...
Read full review of GitHub »
Alankar More
Sr. Software Engineer at Globant
We have not had to use technical support. The documentation that was provided for troubleshooting worked effectively.
Read full review of GitHub »
Massimo Picco
Managing Director at Enigen Italia
We have never needed to contact technical support. Any problems that we have had, we have always been able to solve....
Read full review of GitHub »
Mykola Pelyp
Senior Azure DevOps Engineer at SoftServe Ltd.
I have not been in contact with technical support. With respect to community support, I have noticed that it is...
Read full review of GitHub »
JOSE AVALOS AQUINO
Account Manager at a media company
I rate the technical support a nine out of ten.
Read full review of GitHub CoPilot »
Anonymous User
Vice President at a financial services firm
We have a monthly call with the technical sales folks. They look after our every need and they're very technically...
Read full review of GitHub »
Anonymous User
soln architect at a newspaper
I have not dealt with GitHub's customer service directly. Technical issues typically go through the DevOps teams, the...
Read full review of GitHub Code Scanning »
Mohan_S
Information Technology Specialist at Brandix
I had to make use of technical support two months back, when I first started working and had a learning curve. This...
Read full review of GitHub »
Anonymous User
Solutions Architect at a government
The technical support was very good.
Read full review of GitHub »
Anonymous User
Senior Solution Architect at a manufacturing company
I have contacted GitHub for support with other tools.
Read full review of GitHub Advanced Security »
Soni Sinha
Senior Manager at a tech vendor
I have not contacted customer service.
Read full review of GitHub »
AbhishekKumar20
Software Development Manager at Amazon
Initially, we used their support, but after that, they provided clearly defined SOPs with very comprehensive...
Read full review of GitHub Code Scanning »
nilihz
Enterprise Architect at a tech company
We very seldom need support.
Read full review of GitHub »
Mary Kambo
Penetration tester at KNBS (Kenya National Bureau of Statistics)
Technical support could be better. You quickly realize that most of the time, it is other users that are offering new...
Read full review of GitHub »
BhavneetKaur
Vice President of Products at C5i
I have not interacted with the technical support for GitHub CoPilot yet.
Read full review of GitHub CoPilot »

Review 1 of 30

Technical Support

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