Compare Cavisson vs Freshworks

Cavisson

Based on 4 reviews.

Freshworks

Based on 86 reviews.

Sample Customers

Cavisson NetVision

Macy's, Michael's, Art.com

Freshdesk

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember

Popular Solutions

Cavisson NetStorm

0 reviews

Cavisson NetDiagnostics

0 reviews

Freshservice

12 reviews

Freshdesk

13 reviews

Freshsales

2 reviews

Top Industries

No Data Available

Manufacturing Company

University

Computer Software Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Gauri Thakur
Director, Portfolio Projects at a computer software company
My team has had SCSM experience because we moved the entire workflow of SCSM into ServiceNow, but it was part of...
Read full review of Freshdesk »
Raja Farrar
IT Service Delivery Manager at a tech services company
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Poornima Kumari
Interviewee at a healthcare company
I was trained in the use of Freshteam over the course of one month as part of an internship at the company I've been...
Read full review of Freshteam »

Review 1 of 3

Customer Service

Anonymous User
Performance Engineer at a retailer
We get 24/7 support from Cavisson which helps in effective monitoring and finding performance bottlenecks.
Read full review of Cavisson NetStorm »
Anonymous User
Performance Architect at a retailer
Customer service at Cavisson is 24 hours a day. Their support is so impressive as they respond within no time for any...
Read full review of Cavisson NetStorm »

Review 1 of 2

Gauri Thakur
Director, Portfolio Projects at a computer software company
I don't communicate frequently with the technical support of Freshdesk. My customers, the OEM, do. My team has the...
Read full review of Freshdesk »
Ehwsf Duhsf
Senior Executive ICT at a financial services firm
For maintenance and support, we have a dedicated team. In case we require support, it is assigned to someone who is...
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ElvisHenriquez
Senior Services Manager at a retailer
Technical support is excellent. It's one of the best support providers I've ever worked with.
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Parth Sudra
Solutions Architect at a outsourcing company
My experience with the customer support team of Freshdesk rates five out of 10. They are not too supportive, but I...
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Alexey Timchenko
Senior Vice President Information Technology at a comms service provider
I have used the vendor's tech support, and they are very responsive, with room for improvement. Occasionally, dealing...
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SujayRao
Senior Manager, Customer Value & Innovation at a financial services firm
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
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Trilochana Gouda
IT manager at a comms service provider
We had a good experience with customer service, receiving a positive response from technical support.
Read full review of Freshservice »
Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
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Sonu Thomas
Operations Manager at a tech services company
The support must be faster.
Read full review of Freshsales »
Amit Lavi
VP Customer Success at a tech vendor
The technical support from Freshdesk is great, they are responsive.
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ElvisHenriquez
Senior Services Manager at a retailer
The support is great.
Read full review of Freshservice »
Yudhi Nr
Business Development Manager at a non-tech company
I would the customer support an eight out of ten as they respond to our queries quickly.
Read full review of Freshsales »
Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
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Srini Konakanchi
Vice President at a computer software company
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
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Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
Read full review of Freshservice »
Riendi Aziz P
Head Advisor Infrastructure Cloud Architect
My interactions with Freshdesk's technical support indicate they are good and responsive, according to my team's...
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Paulo Roberto Vieira Mendes
Operations Manager at a leisure / travel company
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
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Deepak Bartwal
Application Manager at a retailer
There is no direct contact number to reach a designated person. We need to call their tech support and deal with a...
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reviewer783452
Senior Information Technology System Administrator at a insurance company
The technical support staff are responsive and reactive. We contacted support when we were having issues with...
Read full review of Freshservice »
Cesar Quiroz
CIO at a manufacturing company
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
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Anonymous User
IT & Operations Manager at a financial services firm
Their technical support could be improved. There have been times where we have been bounced around for simple issues....
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reviewer9072573
IT Technician at a retailer
The customer service is satisfactory, though there might be delays in response for non-critical issues.
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Ashakir Akbar
SAP-Program Manager at a manufacturing company
Technical support is good and super fast.
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Anonymous User
IT Project Team Leader
We've used support in the past and have gotten good feedback and assistance. We are happy with the level of support.
Read full review of Freshservice »
Anita Orioma
Customer Success Manager
The Freshdesk support team has been good. If you reach out for needed support, they are responsive. However, we have...
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Poornima Kumari
Interviewee at a healthcare company
The technical support is nice. When I was working with Freshteam I was able to ask Freshworks, the parent company,...
Read full review of Freshteam »
Ashok R
Technical support manager at a tech vendor
The customer support has been good. Initially, we contacted them frequently, but now it is rarely needed. We would...
Read full review of Freshservice »
Anonymous User
Lecturer at a university
Customer Service: 8/10 Technical Support: 8/10
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Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at a tech services company
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
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Anonymous User
Presales Engineer at a tech services company
Freshservice support is very reactive and helpful when we have a question or issue. Technical support is totally free...
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Review 1 of 30

Technical Support

No Data Available

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