Compare Cisco vs Everbridge

Cisco

Based on 3714 reviews.

Everbridge

Based on 73 reviews.

Overview

Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science (CS) department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.

Information Not Available

Sample Customers

Popular Solutions

Cisco Secure Firewall

53 reviews

Cisco Catalyst Switches

13 reviews

Cisco Wireless

13 reviews

xMatters

0 reviews

Everbridge IT Alerting

1 reviews

Everbridge Mass Notification

1 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Financial Services Firm

11%

Manufacturing Company

Performing Arts

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Charles Slaustas
Information Technology Contractor at Insight global
I am an IT system support person, and my use cases with Cisco Duo started out with helping clients at my firm and the...
Read full review of Cisco Duo »
Kartik Amin
Network Operations Engineer at Redex IT Limited
I use Cisco Secure Access for Secure Access Service Edge (SASE), which provides me with secure identity-based access...
Read full review of Cisco Secure Access »
MURALI NIDAMANURI
Managing Director at a manufacturing company
The main use cases for my customers with Meraki MX are cloud managed virtual controller, basically for managing the...
Read full review of Cisco Meraki MX »
Pranav Salian
Head of Business Operations at SISA
Cisco XDR serves as the main platform for threat detection and threat response in my organization. We have integrated...
Read full review of Cisco XDR »
AndrewRichardson
Network Engineer at Edmonton Catholic School Board
The product was used with Catholic schools because that was their primary infrastructure. This is an enterprise-level...
Read full review of Cisco Catalyst Center »

Review 1 of 5

TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Security Alerting at Boeing
We use Everbridge for various emergencies where we must rapidly notify everyone at a location simultaneously. For...
Read full review of Everbridge Mass Notification »
Anonymous User
Infrastructure Analyst at a financial services firm
When we purchased the product, the main reason was that when an out-of-hours issue occurred, our command center teams...
Read full review of xMatters »
Anonymous User
Crisis Management Director at a healthcare company
Currently, we use it for two different things. One is from an intel perspective where, within VCC, we have the assets...
Read full review of Everbridge IT Alerting »

Review 1 of 4

Customer Service

Syed Shahnawaz Hussain
Sr. Executive Design Engineering Team at Wateen Telecom (pvt.)
The quality of support depends upon the engineer who is assigned to the case. When we open a case on Cisco’s website....
Read full review of Cisco Sourcefire SNORT »
ChrisWanyoike
Network Infrastructure Specialist at Central-Bank-Kenya
We're dealt with technical support in the past. Their support is excellent, except for Umbrella. There is a...
Read full review of Cisco Identity Services Engine (ISE) »
Jóhann G. Thorarensen
IT Manager at Sund Upper Secondary School
We have not had help directly from Cisco's technical support. We did have help once indirectly through another...
Read full review of Meraki SD-WAN »
Dan Brunnquell
Director Of Information Technology at a financial services firm
Excellent.
Read full review of Meraki SD-WAN »
Avelino Fernandes
IT specialist at IGFEJ
We've contacted Cisco support many times. They always help us fast.
Read full review of Cisco Nexus »
Anonymous User
Lead Program Manager at a computer software company
Technical support is quite fast. Cisco is quite a big company and their support contract is there with us. We use a...
Read full review of Cisco Sourcefire SNORT »
Oliver Bradley
CEO at a energy/utilities company
The support has young employees. Most of the old footprints that we work on are older than the support personnel. If...
Read full review of Cisco UCS Director »
Anonymous User
Technical Account Manager at a comms service provider
I would rate their technical support a seven out of ten because the solution's support can always use improvement.
Read full review of Cisco Wireless »
Mohamed Kamel
Datacenter & Infrastructure Senior Engineer at BMB
I did have one case where I needed a replacement for a switch, and they handled it perfectly.
Read full review of Cisco ACI »
Indrasen Guduru
Network Security Architect at a tech services company
I have never had to contact technical support directly. I have been able to configure these devices using the...
Read full review of Cisco Linksys Ethernet Switches »
Anonymous User
Support Engineer at a tech services company
We don't use the technical support too much. It is not good, especially for Latin America. Therefore, we employ...
Read full review of Cisco Secure Firewall »
Azar Mammadli
IT Operation Manager at a retailer
I would give them a high rating.
Read full review of Cisco Secure Firewall »
AJAY SARPAL
Manager - Projects at airtel
I did not ever contact Cisco support because it was not required. If support is needed, that is handled by the admin,...
Read full review of Cisco Secure Client (including AnyConnect) »
Anonymous User
Network Engineer at a tech services company
Technical support is good. However, we need to pay if we want to have them analyze incidents. It's not in the...
Read full review of Cisco Ethernet Switches »
Navee Srichaiyanont
IT manager at IRPC PCL
The customer service and support for this solution is good. When we have had a technical problem, we have worked...
Read full review of Cisco Prime [EOL] »
AthumanJuma
Data Center Engineer at Emerging Communications Limited
Most of Cisco's products come with warrants and SmartNet, so if you have an issue, the customer interface allows you...
Read full review of Cisco HyperFlex HX-Series [EOL] »
Anonymous User
Information Security Engineer at a financial services firm
Customer Service: 5 out of 5 Technical Support: 5 out of 5
Read full review of Cisco Sourcefire 3D [EOL] »
Lusanda Matyunjwa
Enterprise and Security Manager at University of Fort Hare
The technical support is very good.
Read full review of Cisco Ethernet Switches »
Anonymous User
Network Manager at a government
We have a contact person in Singapore whom we can reach at any time for support.
Read full review of Cisco Identity Services Engine (ISE) »
Anonymous User
Network Administrator
In most cases, we are satisfied with the technical support.
Read full review of Cisco Secure Client (including AnyConnect) »
Anonymous User
VP of Information Technology at a outsourcing company
Customer service and support are strong. Meraki provides good assistance which makes them reliable partners, thus...
Read full review of Meraki SD-WAN »
Nihar Kapadia
Managing Director at a comms service provider
The technical support on offer from Cisco is always excellent. it would rate them at a ten out of ten. they are...
Read full review of Cisco DNA Center »
Anonymous User
Senior Security Engineer at a tech services company
We haven't had any issues with somebody from Cisco assisting us with any technical needs. We have attended several...
Read full review of Cisco Secure Network Analytics »
Anonymous User
Senior IT Analyst at a insurance company
Technical support is good. They are responsive.
Read full review of Cisco Secure Firewall »
Aashiesh Sharrma
Senior Client Partner at NTT DATA
I would rate the technical support by Cisco as nine out of ten. That's even a little bit better than what Versa has,...
Read full review of Cisco Catalyst SD-WAN »
Mark Rodrigue
IT Admin / Manager at a retailer
Cisco's technical support is very good. We've just recently had a couple of tech cases that we needed help with. We...
Read full review of Cisco Secure Email »
Anonymous User
Director - Head of Technical Division/Operations; Infrastructure Solutions at a computer software company
We have been in touch with technical support and have found that sometimes, cases are prolonged. They are not always...
Read full review of Cisco Enterprise Network Functions Virtualization »
Anonymous User
Director of Information Technology at a healthcare company
Customer Service: Very good. Technical Support: Excellent and responsive.
Read full review of Cisco Provider Connectivity Assurance »
Rob Vreede
Principal Network Engineer at a retailer
Cisco's technical support staff have always been helpful and have been able to solve our issues. I would rate them a...
Read full review of Cisco Secure Firewall »
Anonymous User
Senior Network Engineer at a tech services company
Cisco technical support is always available 24x7. I rate Cisco technical support 10/10.
Read full review of Cisco UCS B-Series »

Review 1 of 30

Dean-Robinson
Sr. Developer at a media company
The technical support is excellent; whenever I needed support, I immediately received an email acknowledging the...
Read full review of xMatters »
Joseph Yin
Business Applications Analyst at a comms service provider
xMatters doesn't own our content. They provide support activity, assisting our users in configuration, but xMatters...
Read full review of xMatters »
Nikita Chandapur
Software QA Analyst at ViaSat
I have not contacted them myself, and I don't know if my company had to do it.
Read full review of xMatters »
Anonymous User
Assoc Dir. Service Management and Standards at a tech services company
The customer service is quite responsive. They are quick to answer your calls or emails. They do provide good...
Read full review of xMatters »
Anonymous User
Head of Business Continuity & Resilience at a manufacturing company
Reaching the technical support team is sometimes very easy, and other times, it takes a little time.
Read full review of Everbridge IT Alerting »
Rajvir Bhambra
Major Incident Support Manager at Telefónica
The customer success managers have helped us to solve problems.
Read full review of xMatters »
Anonymous User
Protective Services Manager at a government
The technical support is good; everyone has been very happy with their responses and materials. There is also an...
Read full review of Everbridge Mass Notification »
Anonymous User
Engineer at a financial services firm
Their tech support is pretty good. There is an online account where you submit everything online. The user interface...
Read full review of xMatters »
Anonymous User
Infrastructure Analyst at a financial services firm
Their support is excellent. They always respond quickly. If you need to call them up and get an immediate answer, you...
Read full review of xMatters »
Anonymous User
Platform Architect at a financial services firm
I would definitely rate them a nine out of ten.
Read full review of xMatters »
John Paul Pammit
ITSM Lead at a manufacturing company
The support has been excellent. They are very knowledgeable and approachable. I work with a person who was kind...
Read full review of xMatters »
Anonymous User
Director of Enterprise Reporting, Visualization & Analytics at a university
Their support is quick. They literally react within minutes, at times, after you put a ticket in. They've been great...
Read full review of xMatters »
Anonymous User
Security Alerting at Boeing
I rate Everbridge's support an eight out of ten. When we first got the product, the person they assigned to be our...
Read full review of Everbridge Mass Notification »
Nicola Ayonoadu
Senior Service Delivery Manager at Telegraph Media Group
I've never had a problem with xMatters, per se. The only thing for which we contact xMatters is if we're trying to...
Read full review of xMatters »
David Paul
Lead Pipeline Designer/GIS Specialist at a consultancy
Tech support is excellent. They are very responsive. We are able to reach them very quickly. On a scale of one to 10,...
Read full review of Everbridge IT Alerting »
Anonymous User
Incident and Major Incident Manager at Brinks Incorporated
They have been wonderful. They are great, and they helped me with everything. They are very knowledgeable about my...
Read full review of xMatters »
Anonymous User
Senior Manager, IT Operations at a hospitality company
Technical support is helpful.
Read full review of Everbridge IT Alerting »
Anonymous User
Works
It is very good, but there is always room for improvement. Their support can be improved in terms of the initial...
Read full review of xMatters »
Anonymous User
Development Manager at a non-profit
I would give them an excellent rating. They've been extremely responsive and always work an issue until it's fully...
Read full review of xMatters »
Anonymous User
Sr. Manager & Product Owner at a transportation company
I've used tech support a couple of times. I have worked with support before, to change permissions and roles that we...
Read full review of xMatters »
Anonymous User
Director at a healthcare company
I rate Everbridge's support a ten out of ten. I've logged a few tickets over the years. Their team is responsive and...
Read full review of Everbridge Mass Notification »
Anonymous User
IT Applications Specialist at a healthcare company
I haven't personally had any problems with the technical support.
Read full review of Everbridge Mass Notification »
Anonymous User
Director
The technical support is excellent. They routinely answer problems on the first call.
Read full review of Everbridge IT Alerting »
Anonymous User
Associate Director of Emergency Management at a university
The customer support is excellent, and we're delighted by how quickly they respond. We recently had a minor issue,...
Read full review of Everbridge Mass Notification »
Anonymous User
IT Production Assurance Manager at a wholesaler/distributor
Technical support at xMatters is very responsive and knowledgeable.
Read full review of xMatters »
Anonymous User
Principal Program Manager at a energy/utilities company
I rate xMatters support 10 out of 10. I've never contacted xMatters support, but I think it's good. I've had regular...
Read full review of xMatters »
Jonathan Sprague
Global Sr. Infrastructure Engineer - Technical Lead at Octapharma
All of our communication has been excellent.
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
Sr. Director, Operational Risk & Strategy at a manufacturing company
I rate Everbridge support a nine out of ten. They have a 1-800 number we can call, and we have a client account...
Read full review of Everbridge Mass Notification »
Anonymous User
Operations Support at a legal firm
We reached out to our account rep a few times, but we never had a problem we had to escalate to customer support. The...
Read full review of Everbridge Mass Notification »
Anonymous User
Senior Systems Analyst at a government
Everbridge's technical support for the solution is better than excellent. Every one of the support analysts that I...
Read full review of xMatters »

Review 1 of 30

Technical Support

No Data Available

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