Compare Cisco vs Everbridge

Cisco

Based on 3623 reviews.

Everbridge

Based on 73 reviews.

Overview

Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science (CS) department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.

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Sample Customers

Popular Solutions

Cisco Secure Firewall

28 reviews

Cisco Catalyst Switches

21 reviews

Cisco Wireless

18 reviews

xMatters

0 reviews

Everbridge IT Alerting

1 reviews

Everbridge Mass Notification

1 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Financial Services Firm

11%

Manufacturing Company

Performing Arts

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Charles Slaustas
Information Technology Contractor at a recruiting/HR firm
I am an IT system support person, and my use cases with Cisco Duo started out with helping clients at my firm and the...
Read full review of Cisco Duo »
Kartik Amin
Network Operations Engineer at a media company
I use Cisco Secure Access for Secure Access Service Edge (SASE), which provides me with secure identity-based access...
Read full review of Cisco Secure Access »
MURALI NIDAMANURI
Managing Director at a manufacturing company
The main use cases for my customers with Meraki MX are cloud managed virtual controller, basically for managing the...
Read full review of Cisco Meraki MX »
Fakhar Mahmood
Sr. Network Administrator at a wholesaler/distributor
We are using Cisco FTDs 2100 series, then we have Cisco Nexus 9000 Series switches. We also have Catalyst series...
Read full review of Cisco Nexus 9000 Series »
AndrewRichardson
Network Engineer at a educational organization
The product was used with Catholic schools because that was their primary infrastructure. This is an enterprise-level...
Read full review of Cisco Catalyst Center »

Review 1 of 5

Anonymous User
Sr. Director, Operational Risk & Strategy at a manufacturing company
I'm a manufacturing and distribution company's Senior Director of Operational Risk and Strategy. Anything related to...
Read full review of Everbridge Mass Notification »
TimWhite
Assistant Director Emergency Preparedness at a healthcare company
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Infrastructure Analyst at a financial services firm
When we purchased the product, the main reason was that when an out-of-hours issue occurred, our command center teams...
Read full review of xMatters »
Anonymous User
Crisis Management Director at a healthcare company
Currently, we use it for two different things. One is from an intel perspective where, within VCC, we have the assets...
Read full review of Everbridge IT Alerting »

Review 1 of 4

Customer Service

Dustin Funkhouser
Network and security at a educational organization
I haven't had to use technical support.
Read full review of Cisco Umbrella »
Youssef Lakhlaifi
System Engineer at a comms service provider
I have not had contact with technical support.
Read full review of Cisco Secure IPS (NGIPS) »
Handell Watson
CEO
I would rate the technical support of Cisco Enterprise Routers an eight out of ten. Having to do system...
Read full review of Cisco Enterprise Routers »
DineshDas
Manager - Network Services at a tech vendor
Cisco offers very high-quality customer service. I would rate it ten out of ten. Cisco support is always good and...
Read full review of Cisco Secure Client (including AnyConnect) »
Gerald Jimenez
IT Operations Supervisor at a financial services firm
Cisco's tech support could be improved.
Read full review of Cisco Identity Services Engine (ISE) »
Ibrahim Elmetwaly
Presales Manager at a tech vendor
Cisco is a well-established company, and it offers accessible support, both locally and through online resources. The...
Read full review of Cisco Secure Firewall »
Yosevan Sinaga Sinaga
IT Infrastructure Manager at a insurance company
We have no issue with Cisco tech support. They resolve issues faster than expected.
Read full review of Cisco Secure IPS (NGIPS) »
Chinthaka Kannangara
Network System Engineer at a tech services company
We are satisfied with the technical support.
Read full review of Cisco FabricPath »
Simon Watkins
Senior Network Architect at a tech services company
One of the reasons I've stuck with Cisco all these years is that you always get excellent support. If a network goes...
Read full review of Cisco Secure Firewall »
Aws Al-Dabbagh
IT Manager at a tech vendor
We haven't contacted support from Cisco.
Read full review of Cisco Wireless »
Anonymous User
Product Manager-Cyber Security & Networking Active at a tech services company
We don't find any issues that need security technical support. Once you implement, we are well versed in...
Read full review of Cisco Secure Email Threat Defense »
Matt Back
Cyber Security Practice Lead at a tech services company
Cisco Talos is one of the largest private security, threat hunting, research organizations, but non-governmental. It...
Read full review of Cisco Secure Firewall »
Viktor Masnyy
student at a university
The support for Linksys has improved and gotten better over the years. When Cisco first took over, it was a bit more...
Read full review of Cisco IOS SSL VPN »
Florin Ramboiu
Product and Project Manager at a tech services company
We have not used the technical support yet.
Read full review of Cisco HyperFlex HX-Series [EOL] »
Anonymous User
Senior Tachnical Lead at a tech vendor
I have used the support from Accedian Skylight and they are helpful. I rate the support from Accedian Skylight a ten...
Read full review of Cisco Provider Connectivity Assurance »
Husam Kabaha
CTO at a retailer
Technical support has been fine. We've found them to be helpful and responsive. We're satisfied with the level of...
Read full review of Cisco Meraki Wireless LAN »
Domagoj Dujmic
Network Engineer at a manufacturing company
The solution’s technical support is pretty good. I rate the technical support of Cisco Ethernet Switches an eight to...
Read full review of Cisco Ethernet Switches »
Anonymous User
Network Administrator Team Lead at a construction company
We have opened some cases with Cisco for questions and things at all, and they were very helpful. They're very good....
Read full review of Cisco Duo »
Anonymous User
Member of the Board of Directors at a tech services company
Support with Cisco TAC, or with VARs like WWT and Trace3 is usually pretty good.
Read full review of Cisco Secure Firewall »
Anonymous User
NOC Lead at a tech services company
I have not contacted the technical support, but I had a discussion with the sales and diagnostic people. The...
Read full review of Cisco Umbrella »
Anonymous User
Technical Lead at a tech services company
Technical support is very, very good under Cisco. It's one of the other advantages of using their product. They are...
Read full review of Cisco IOS Security »
Manuel Hiedl
IT Service Technician at a computer software company
Cisco's technical support for security is good. The support staff are professional and know what to do. I would give...
Read full review of Cisco Secure Firewall »
Anonymous User
Senior IT Consultant at a tech services company
You don't need to be a network engineer to support Meraki. We often support our clients and can do it remotely, which...
Read full review of Meraki MS Switches »
Anonymous User
Senior Network Engineer at a aerospace/defense firm
Cisco technical support is good now and has gotten better over the years. The Webex support can be a lot better as...
Read full review of Cisco Nexus »
Anonymous User
Manager, IT Infrastructure at a computer software company
Customer Service: They do just fine. Technical Support: Very good. On the 2 occasions that I had to contact support I...
Read full review of Cisco Wireless »
Adam Dec
Consultant Engineer at a tech company
We have had quite a good experience with their support so I can't complain about it. Most of the time TAC cases are...
Read full review of Cisco Umbrella »
Roberto Castillo
Internetwork Solution Engineer at a tech services company
This solution has excellent technical support.
Read full review of Cisco Nexus »
Anonymous User
Director Design, Architecture & Security at a computer software company
I like the technical support. It is great. We have a good team on the other end of the line. We also have good...
Read full review of Cisco ACI »
reviewer1448693099
Senior Network Engineer at a comms service provider
The technical support is responsive. In most cases where I've opened a ticket, they have promptly worked on figuring...
Read full review of Cisco Secure Firewall »
Suresh Bidwai
Manager - IT at a aerospace/defense firm
The technical support is very nice and we have no issues with it.
Read full review of Cisco Wireless WAN »

Review 1 of 30

Chris Saenz
System engineer at a university
We've gotten pretty good technical support. We haven't engaged with them for anything super complex. Over the last...
Read full review of Everbridge Mass Notification »
Nikita Chandapur
Software QA Analyst at a comms service provider
I have not contacted them myself, and I don't know if my company had to do it.
Read full review of xMatters »
Anonymous User
IT Applications Specialist at a healthcare company
I haven't personally had any problems with the technical support.
Read full review of Everbridge Mass Notification »
Anonymous User
Associate Director of Emergency Management at a university
The customer support is excellent, and we're delighted by how quickly they respond. We recently had a minor issue,...
Read full review of Everbridge Mass Notification »
Anonymous User
ITSM Tools Lead at a energy/utilities company
Support has been great. They responded very quickly to all the support cases that I have submitted.
Read full review of xMatters »
Anonymous User
Director at a retailer
Technical support is very responsive. We have needed assistance building forms and have always received prompt and...
Read full review of xMatters »
Anonymous User
Senior Principal Engineer, Network Systems at a comms service provider
They answered my questions. It was more of a knowledge-type inquiry, not necessarily a problem, but we rarely have to...
Read full review of Everbridge IT Alerting »
Anonymous User
Service Delivery Coordinator at a computer software company
Their support is exemplary. I would rate them a 10 out of 10 or even higher. In 20 years in IT, without a shadow of a...
Read full review of xMatters »
Jonathan Sprague
Global Sr. Infrastructure Engineer - Technical Lead at a pharma/biotech company
All of our communication has been excellent.
Read full review of CloudFloorDNS Enterprise DNS »
NickYoung
Director of Enterprise Reporting, Visualization & Analytics at a university
Their support is quick. They literally react within minutes, at times, after you put a ticket in. They've been great...
Read full review of xMatters »
Anonymous User
Sr. Director, Operational Risk & Strategy at a manufacturing company
I rate Everbridge support a nine out of ten. They have a 1-800 number we can call, and we have a client account...
Read full review of Everbridge Mass Notification »
TimWhite
Assistant Director Emergency Preparedness at a healthcare company
I've not contacted their technical support.
Read full review of Everbridge Control Center »
Anonymous User
Sr. Manager Enterprise Tools at a tech company
Good, but not excellent. They are courteous and professional, but may take longer than desired to resolve some...
Read full review of xMatters »
Chris Quinlan
Director Of Service Operations at a financial services firm
The technical support is excellent. They certainly have different layers of support based on what you need and what...
Read full review of Everbridge IT Alerting »
EngineerNH
Network Engineer at a construction company
Great, never made a call but the helpdesk was easy, and a rep responded rather quickly.
Read full review of CloudFloorDNS Enterprise DNS »
DavidTutko
Manager of Incident Command at a comms service provider
The technical support is very good. Whenever I've got an issue, I talk to either support or my direct contacts. My...
Read full review of Everbridge IT Alerting »
Nicola Ayonoadu
Senior Service Delivery Manager at a media company
I've never had a problem with xMatters, per se. The only thing for which we contact xMatters is if we're trying to...
Read full review of xMatters »
Anonymous User
Sr. Manager & Product Owner at a transportation company
I've used tech support a couple of times. I have worked with support before, to change permissions and roles that we...
Read full review of xMatters »
Anonymous User
IT Contractor
They were able to resolve a baffling problem where one foreign registrar just plainly refused to allow me to use...
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
Principal Program Manager at a energy/utilities company
I rate xMatters support 10 out of 10. I've never contacted xMatters support, but I think it's good. I've had regular...
Read full review of xMatters »
Anonymous User
Manager - Situational Awareness Engineering at a transportation company
Their support is awesome. If I have a question I can always ask. Also the account owners and the sales engineers are...
Read full review of xMatters »
Anonymous User
Crisis Management Director at a healthcare company
Their support is good. I would rate them an eight out of ten.
Read full review of Everbridge IT Alerting »
Mike Moran
Management, IT Infrastructure at a pharma/biotech company
Technical support is great when working with our direct account representative. Sometimes, when using the email...
Read full review of Everbridge IT Alerting »
Anonymous User
Engineer at a financial services firm
Their tech support is pretty good. There is an online account where you submit everything online. The user interface...
Read full review of xMatters »
Anonymous User
Director - IT at a tech consulting company
Everbridge's tech support is amazing. I've been in IT for the last 20 years and I've had a lot of interaction with a...
Read full review of Everbridge IT Alerting »
Anonymous User
Tools Engineer at a energy/utilities company
On-Demand technical support is excellent. They are quick to respond and resolve any issue.
Read full review of xMatters »
Anonymous User
Senior Crisis Consultant at a manufacturing company
I'd rate Everbridge's support an eight out of ten.
Read full review of Everbridge IT Alerting »
Anonymous User
Protective Services Manager at a government
The technical support is good; everyone has been very happy with their responses and materials. There is also an...
Read full review of Everbridge Mass Notification »
Ruben Boiardi
IT Consultant at a tech consulting company
Everbridge's tech support was really excellent. They were on the ball, they had answers to our questions. They made...
Read full review of Everbridge IT Alerting »
Anonymous User
Director
The technical support is excellent. They routinely answer problems on the first call.
Read full review of Everbridge IT Alerting »

Review 1 of 30

Technical Support

No Data Available

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