Compare Cisco vs PTC

Cisco

Based on 3625 reviews.

PTC

Based on 35 reviews.

Overview

Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science (CS) department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.

Information Not Available

Sample Customers

Popular Solutions

Cisco Secure Firewall

28 reviews

Cisco Catalyst Switches

21 reviews

18 reviews

8 reviews

3 reviews

1 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Manufacturing Company

30%

Computer Software Company

12%

Healthcare Company

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Charles Slaustas
Information Technology Contractor at a recruiting/HR firm
I am an IT system support person, and my use cases with Cisco Duo started out with helping clients at my firm and the...
Read full review of Cisco Duo »
Kartik Amin
Network Operations Engineer at a media company
I use Cisco Secure Access for Secure Access Service Edge (SASE), which provides me with secure identity-based access...
Read full review of Cisco Secure Access »
MURALI NIDAMANURI
Managing Director at a manufacturing company
The main use cases for my customers with Meraki MX are cloud managed virtual controller, basically for managing the...
Read full review of Cisco Meraki MX »
Fakhar Mahmood
Sr. Network Administrator at a wholesaler/distributor
We are using Cisco FTDs 2100 series, then we have Cisco Nexus 9000 Series switches. We also have Catalyst series...
Read full review of Cisco Nexus 9000 Series »
AndrewRichardson
Network Engineer at a educational organization
The product was used with Catholic schools because that was their primary infrastructure. This is an enterprise-level...
Read full review of Cisco Catalyst Center »

Review 1 of 5

SHRINIVAS ALAGERI
Architect at a computer software company
I primarily use Codebeamer for requirements management, especially when I need to employ out-of-the-box...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at a manufacturing company
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
In our organization, we use PTC Integrity for Lifecycle Management applications, particularly for our drawing release...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Customer Service

Mohamed Bayoumi
Network Engineer at a retailer
In terms of the technical support by Cisco, if I'm opening a ticket or something, or even if I'm calling them, if I...
Read full review of Cisco Enterprise Routers »
Richard Hermogeno
Channels Management Head at a financial services firm
The support from Cisco Ethernet Switches is great. I rate the support from Cisco Ethernet Switches a ten out of ten.
Read full review of Cisco Ethernet Switches »
Simon Watkins
Senior Network Architect at a tech services company
One of the reasons I've stuck with Cisco all these years is that you always get excellent support. If a network goes...
Read full review of Cisco Secure Firewall »
Syed Shahnawaz Hussain
Sr. Executive Design Engineering Team at a comms service provider
The quality of support depends upon the engineer who is assigned to the case. When we open a case on Cisco’s website....
Read full review of Cisco Sourcefire SNORT »
Kristof Spriet
Products & Solutions Manager at a comms service provider
The technical support is decent if you open a ticket, but it can sometimes take quite a while. As for product...
Read full review of Meraki SD-WAN »
Mahir Öztürk
Network Engineer at a tech services company
I did not talk with Cisco support directly, but according to my colleagues, the support for Cisco DNA Center is good....
Read full review of Cisco DNA Center »
Spencer Malmad
Owner at a consultancy
Meraki has the best customer support with very, very knowledgeable tech people. I've never had a Cisco Meraki tech...
Read full review of Cisco Meraki MX »
AshishPaliwal
Self-employed at a tech services company
Technical support knows what they're doing. I would rate them 5 out of 5.
Read full review of Cisco Vulnerability Management (formerly Kenna.VM) »
Karthik Venkataraman
Senior Consultant at a computer software company
Technical support is helpful and responsive. We have no complaints about their level of service.
Read full review of Cisco Secure Email Threat Defense »
Anonymous User
CEO at a security firm
Their technical support is very good.
Read full review of Cisco Secure Firewall »
Anonymous User
Network Solutions Architect at a computer software company
This was our first implementation of this solution and we didn't need to contact technical support.
Read full review of Cisco Catalyst SD-WAN »
Anonymous User
Works at a comms service provider
Technical support is handled through our IT department. They're very good.
Read full review of Cisco Secure Client (including AnyConnect) »
Mohamed Kamel
Datacenter & Infrastructure Senior Engineer at a tech services company
I did have one case where I needed a replacement for a switch, and they handled it perfectly.
Read full review of Cisco ACI »
Anonymous User
Senior Engineer Data Center at a comms service provider
Technical support for this solution is very good.
Read full review of Cisco IOS Security »
Anonymous User
Engineer at a comms service provider
Good level of technical support from vendor.
Read full review of Cisco Provider Connectivity Assurance »
Anonymous User
Senior Network Architect at a tech services company
Cisco tech is always good and helpful. I would rate them as 10 out of 10.
Read full review of Cisco Secure Firewall »
Anonymous User
Technical Advisor at a government
It's great. I never had any problems getting through or contacting tech support. I'd rate them an eight out of ten.
Read full review of Cisco Secure Endpoint »
Anonymous User
Spider Solutions CTO at a security firm
Technical support is fine.
Read full review of Cisco Umbrella »
Anonymous User
Chief Technology Officer at a tech services company
Technical support has been good, similar to other areas of Cisco support.
Read full review of Cisco Secure Network Analytics »
Majid Yousuf
Sales Engineer at a tech services company
We've found the technical support to be quite helpful. We've used it both on desktop and in front of clients and...
Read full review of Cisco Catalyst SD-WAN »
Anonymous User
VMware Software Engineer at a tech services company
Technical support has been very good. We don't have any complaints. They are helpful and responsive.
Read full review of Cisco UCS B-Series »
Anonymous User
Director of Technical Services at a tech services company
Customer Service: It's great. Technical Support: It's great.
Read full review of Cisco Catalyst Switches »
Cristian Serban
Network Engineer at a financial services firm
I haven't had any major problems so I haven't had to open a ticket with technical support.
Read full review of Cisco Secure Firewall »
Anonymous User
IT systems specialist at a government
The support of the solution is good, we have not had a problem.
Read full review of Cisco HyperFlex HX-Series [EOL] »
Anonymous User
Manager IT Production Service at a maritime company
I don't use the technical support.
Read full review of Cisco Provider Connectivity Assurance »
Alex D
Cloud Networking at a tech services company
I usually contact technical support for advice. The technical support team is very good. We can send them an email or...
Read full review of Cisco Meraki MX »
Ricky Santos
System Administrator at a manufacturing company
Technical support is great all the way, although no major issues have yet been encountered in terms of UCS / Flexpod.
Read full review of Cisco UCS B-Series »
Marc Roxas
Assistant Vice President at a comms service provider
My opinion is somewhat biased because we have access to Cisco's TAC, and we are very much managed by our Cisco...
Read full review of Cisco Secure Firewall »
Anonymous User
Sr. Security Analyst
I rate support 10/10. TAC has always done a great job with answering my questions and providing remote support when...
Read full review of Cisco Secure Firewall »
MuhammadNaeem
Network & Information Security Engineer at a healthcare company
Cisco is always number one in terms of technical support. There is no doubt that they are better than any other vendor.
Read full review of Cisco Wireless WAN »

Review 1 of 30

Gaurav Kandurwar
Solutions Architect at a consultancy
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at a computer software company
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at a computer software company
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Neha Wanjari
Technical Lead at a computer software company
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
Rajesh Kumar Nayak
Software Engineer at a manufacturing company
My experience with the technical support and customer service of Codebeamer is that whenever we face any issues, we...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at a manufacturing company
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Anonymous User
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
RAghavendar Kulkarni
Senior SQL Manager at a consultancy
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
Xie Zhifeng
R&D Director, CTO at a computer software company
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
KALMAN KERESZTESI
Manager at a tech services company
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of PTC Windchill »
Joonggeun Yoon
Senior Manager at a manufacturing company
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
Quoc Khanh Hoa
Project Manager Leader at a tech services company
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
The customer support for Codebeamer is good. I usually receive responses to my emails within 24 hours, and if I raise...
Read full review of Codebeamer »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
Technical support is excellent from PTC.
Read full review of PTC Integrity »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »

Review 1 of 30

Technical Support

No Data Available

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