Service and Support
Codebeamer's customer support and service are generally positive. Users appreciate access to transparent support cases and find technical support good, rating it eight to nine out of ten. Response time varies based on issue complexity, with emails often replied to within a day. Users recommend expanding documentation in different languages and enhancing live chat options. For standard inquiries, responses occur within 24 hours, while high-priority issues are addressed faster. Satisfaction with support and customer service is commonly expressed.
Deployment
Codebeamer's initial setup is generally straightforward, with some users finding it easy and quick while others mention challenges. Experienced users note an automatic process requiring minimal assistance. However, the absence of clear documentation poses difficulties, especially for those unfamiliar with such tools. Deployment varies between on-premises and cloud, depending on security needs. While installation on Windows is simple, Linux may present complexities. Many agree that configuration is influenced by specific organizational standards and requirements.
Scalability
Codebeamer exhibits strong scalability, accommodating diverse environments like Windows, Linux, and Docker without issues. It is favorably compared with competitors such as PTC Integrity, Polarion, and IBM by users from enterprise-level companies. Web-based architecture enhances its scalability. Deployments effectively handle high and low usage scenarios without complications. While some view scalability benefits as challenging initially, ratings fluctuate between six and ten, showcasing its robustness in dynamic usage conditions.
Stability
Codebeamer is praised for its stability, often rated between eight to ten out of ten. Users experience no major bugs, though occasional glitches occur. Some encounter stability issues due to version compatibility, requiring older versions for specific integrations. Performance can slow if many apps run on a single server, but good performance is noted with larger servers. Despite these points, customers frequently highlight its reliability, with no major concerns reported.