Compare Cloudera vs Dell Technologies

Cloudera

Based on 82 reviews.

Dell Technologies

Based on 1666 reviews.

Overview

Cloudera Inc. is an American-based software company that provides Apache Hadoop-based software, support and services, and training to business customers. Cloudera's open-source Apache Hadoop distribution, CDH, targets enterprise-class deployments of that technology. Cloudera says that more than 50% of its engineering output is donated upstream to the various Apache-licensed open source projects that combine to form the Hadoop platform. Cloudera is also a sponsor of the Apache Software Foundation.

Information Not Available

Sample Customers

Cloudera DataFlow

Clearsense

Popular Solutions

Cloudera Distribution for Hadoop

12 reviews

Cloudera Data Platform

3 reviews

Cloudera DataFlow

3 reviews

Dell Unity XT

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Dell PowerEdge Rack Servers

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VxRail

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Top Industries

Financial Services Firm

24%

Computer Software Company

13%

Educational Organization

Manufacturing Company

Educational Organization

17%

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohamed-Saied
Senior Data Architect at Teradata Corporation
Cloudera DataFlow is used as an ETL or ELT solution within Cloudera's data pipeline. Our organization heavily relies...
Read full review of Cloudera DataFlow »
Ismail Peer
Program Management Lead Advisor at Unionbank Philippines
We have different use cases. Our banking use case uses machine learning to identify customer life events and...
Read full review of Cloudera Data Science Workbench »
Sachin Shukre
Sr Manager at a transportation company
We use it for multiple domains, including oil & gas, finance (Morgan Stanley), and healthcare. We process around 186...
Read full review of Cloudera Data Platform »

Review 1 of 3

Anonymous User
Vice President at a tech vendor

Read full review of Dell PowerEdge Rack Servers »
Jacques DUVERNOIS
Technical Team Leader for Servers and Storage at Orange
We use the PowerStore for our development environment. The frame is a repository for all our VMware infrastructure...
Read full review of Dell PowerStore »
Ryan Parker-Hill
System Team Leader at Deakin University
* Research data * Departmental file shares * Data centre storage: NFS We have two data centres in our university. We...
Read full review of Dell PowerScale (Isilon) »
C.
Cloud Engineer at a tech services company
We are running 3,000 VMs spread out over five such units.
Read full review of Dell Unity XT »
Paul Croteau
Senior Solution Architect at Rackspace
We are a very large customer of Dell EMC. We have several different deployments or installations. The biggest use...
Read full review of Dell PowerMax NVMe »

Review 1 of 5

Customer Service

Rok Dolinsek
Manager, Bussines Development & Co Owner at Troia d.o.o.
The technical support is quite good and better than IBM. When I open a ticket, they always have people ready to start...
Read full review of Cloudera Distribution for Hadoop »
Mohamed-Saied
Senior Data Architect at Teradata Corporation
Customer service and support are responsive and knowledgeable. I would rate them eight out of ten.
Read full review of Cloudera DataFlow »
Miodrag-Stanic
Senior Architect at Yettel
We had back and forth with Cloudera support. We had to schedule the meetings and workshops, which took over a month....
Read full review of Cloudera Distribution for Hadoop »
Atif Tariq
Cloud and Big Data Engineer | Developer at Huawei Cloud Middle East
Customer service and support were able to fix whatever the issue was. But they haven't used the solution, so they...
Read full review of Cloudera Distribution for Hadoop »
Hamid M. Hamid
Data architect at Banking Sector
Customer support is supportive and proactive. They engage you for patching and upgrades.
Read full review of Cloudera Distribution for Hadoop »
Thishen Govender
BI Manager at Discovery Health
At the moment and for what we have been able to experience, technical support seems to be fine. I would rate it at...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
BigData(QA & RnD)
Very supportive, prompt responses.
Read full review of Cloudera Data Platform »
Mohamed Gomaa
Data engineer at a tech services company
After we open a ticket, the issue can be resolved very quickly, they have a management portal. I don't contact them...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Associate Consultant at a tech vendor
They have outstanding customer support. Their responses are prompt, and they resolve issues quickly.
Read full review of Cloudera Data Platform »
Anonymous User
Software Design Engineer at a marketing services firm
7/10 - they have forums where they will answer your query within a day.
Read full review of Cloudera Distribution for Hadoop »
Wallace Hugh
Manager at a tech services company
The technical support is fair. It's not amazing, but it's good. Sometimes they take a while to respond. Often, I'll...
Read full review of Cloudera DataFlow »
Anonymous User
Vice President - Big Data and Delivery at a computer software company
We are mostly using Cloudera Express so we did not use their technical support. However, the Cloudera community is an...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Director of Data Architecture at a financial services firm
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
DBA team manager at a financial services firm
My problem is that I started using Cloudera Express without technical support and then I purchased the Enterprise...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
ICT Consultant (Advanced Infrastructure) at a tech services company
I never had to create a case at the support, so I don’t know. I always find the answers to my questions on the web...
Read full review of Cloudera Data Platform »
Anonymous User
Vice President at a financial services firm
I don't have experience contacting the technical support team of Cloudera Distribution for Hadoop.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Software Engineer at a tech services company
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of Cloudera Distribution for Hadoop »
Lotar Schin
Head of Big Data and Analytics Competency center at OTP Bank Hungary
In the past two years, we haven't needed to contact customer support.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Team Lead / Data Architect at a tech services company
Technical support is really efficient.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Big Data Consultant at a tech services company
Customer Service: I never interacted with customer support. Technical Support: Cloudera and vanilla Big Data tech. We...
Read full review of Cloudera Data Platform »
Anonymous User
Consultant at a government
Cloudera's technical support is good.
Read full review of Cloudera DataFlow »
Anonymous User
Data/Big Data Architect at a healthcare company
Customer Service: It's acceptable. Technical Support: It's acceptable.
Read full review of Cloudera Distribution for Hadoop »
Yevgen Manzhulyanov
CEO at AM-BITS LLC
The product has a support subscription for one year. We use technical support only for complex use cases. We work...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Data Management at BCX
I think there's a lot of room for improvement on the technical support side. Mostly because we don't have a lot of...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
CTO at a tech services company
It has good documentation, but it's not fully complete for complex security needs (knox/ranger with cluster).
Read full review of Cloudera Data Platform »
Anonymous User
Cyber Security and Analytics Engineer at a government
We don't have their paid support, but I have had discussions with their engineers and they have been extremely...
Read full review of Cloudera Data Platform »
Anonymous User
Big Data Architect at a tech services company
I've not had to use it.
Read full review of Cloudera Data Platform »
AshaB
Associate Professor at a educational organization
I am satisfied with the technical support from the vendor.
Read full review of Cloudera Data Science Workbench »
Anonymous User
AD - Associate Director at a financial services firm
Technical support is good. I have been able to learn from them. As a developer, I am learning every day. I would rate...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Engineering Manager/Solution architect at a computer software company
Technical support from Cloudera is fine.
Read full review of Cloudera Distribution for Hadoop »

Review 1 of 30

Rhett Waldock
Programmer Analyst at Mankato Clinic, Ltd.
Technical support was good. We had a positive experience with Dell EMC AppSync.
Read full review of Dell AppSync »
Jorge Soto
Architect of solutions at Trendit
I rate Dell support seven out of 10.
Read full review of Dell PowerEdge Rack Servers »
Dragan Knezevic
Senior Presales System Engineer at OBLAK tehnologije
Dell PowerVault has good technical support. However, in Serbia (non-EU country), we have some issues with customs,...
Read full review of Dell PowerVault »
Ahmed Salah
IT Manager at Misrconsult
I haven't faced any problems with the servers, so I haven't had any reason to contact customer service.
Read full review of Dell PowerEdge Rack Servers »
Syed Shahid Hasan
Senior Manager- II | Unit Head - Technolgy Infra (Global) at a financial services firm
I've worked closely with Dell since 2007. Back then, we could create a "Severity 1" case. I think they've...
Read full review of Dell RecoverPoint »
Brian Ricci
President at Pinnacle Computer Services, Inc.
Customer service and support are excellent. Although we are self-sufficient and rarely need assistance, when we do...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Assistant VP, Information Technology at a insurance company
The support is good. That said, the account management needs to be strengthened.
Read full review of Dell PowerEdge M »
Adalberto Filho
Storback at storback
Dell EMC support is good.
Read full review of Dell NetWorker »
Mikael Hellström
IT Manager at Regional Health Services
The technical support is very good.
Read full review of Dell PowerMax NVMe »
Rishiraj Nandedkar
Deputy General Manager ( Practice Head Data Protection and Migration) at Netmagic Solutions (An NTT Communications Company)
Dell EMC is pretty good in terms of customer support. We use our own team for maintenance.
Read full review of Dell Avamar »
Don Woodward
Solutions Consultant at BlueAlly Technology Solutions
I do use technical support quite often. In fact, any time I do an upgrade I call Copilot and let them know that I'm...
Read full review of Dell SC Series »
Jean Lukas Lloyd
Support Director at Redcomputo Ltda
We've found that technical support is a bit slow to respond. However they ask a lot of questions, and they try to...
Read full review of Dell PowerEdge VRTX »
Anonymous User
Integration architect at a tech services company
I rate Dell support 10 out of 10. Dell support is excellent. They are proactive and maintain regular contact to...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Administrative Assistant at a retailer
Getting support in Portuguese is difficult. We have to speak to the team in English. Not everyone on our team speaks...
Read full review of Dell Avamar »
Anonymous User
Architect at a manufacturing company
We don't reach out to EMC's technical support. We use a third-party.
Read full review of Dell VxBlock System »
Anonymous User
Sr. Solutions Architect at a financial services firm
Customer Service: Top notch. Technical Support: Excellent.
Read full review of Dell SRDF (Symmetrix Remote Data Facility ) [EOL] »
Anonymous User
Senior Network Admin at a educational organization
Dell Pro Support is great, you always get through to someone who knows what they are talking about. They are helpful...
Read full review of Dell PowerEdge VRTX »
Jaseer Kaipancheri
IT Manager at a hospitality company
When I had an incident, the support was good. I would rate it a nine out of ten.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Senior Systems Engineer at a energy/utilities company
We have good support, but we have been having issues with the product. We've been trying to work on them with the...
Read full review of Dell RecoverPoint for Virtual Machines »
Maurizio Davini
CTO at a university
Dell's technical support is perfect and one of the reasons we buy their solutions.
Read full review of Dell PowerEdge M »
Anonymous User
New Technologies Director at a tech services company
Technical support is good.
Read full review of Dell Unity XT »
Anonymous User
Software Engineer at a comms service provider
The technical support from Dell is highly dependent on the service level agreement (SLA). With a higher level of...
Read full review of Dell PowerEdge Rack Servers »
Stefan Hermes
Director/technischner it- leiter at Wagner it-consulting
I've been consistently struck by the profound depth of knowledge exhibited by both the general representatives and...
Read full review of Dell PowerEdge Rack Servers »
Mohamed-Ashraf
System Operation Engineer at Stayfit
Technical support is very good.
Read full review of Dell Avamar »
Ryan Parker-Hill
System Team Leader at Deakin University
The support has been mixed. If you get through to the right engineers, you can get problems resolved incredibly...
Read full review of Dell PowerScale (Isilon) »
Michel Taung
System Engineer for Business Solution Department at PT. Mastersystem Infotama
The technical support is okay. We opened a case and the response was good. We did not have any issues.
Read full review of Dell PowerProtect DD (Data Domain) »
Imad Awwad
Group IT Manager at a manufacturing company
I've personally never worked with technical support directly, however, it is my understanding that technical support...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Director, Solution Architecture at a tech company
There is a lot of room for improvement on the support side, because of the response time. I'm giving the customer...
Read full review of Dell Unity XT »
Anonymous User
IT Director at a manufacturing company
Dell's technical support is pretty good. I'd give them a ten out of ten.
Read full review of Dell PowerEdge Rack Servers »
Patrick Ferrari
System Engineer at a computer software company
Sometimes, I have contacted the solution's technical support, and I would say they were good, but it all depends on...
Read full review of Dell PowerStore »

Review 1 of 30

Technical Support

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