Compare Cofense vs CrowdStrike

Cofense

Based on 1 review.

CrowdStrike

Based on 276 reviews.

Sample Customers

Cofense Platform

Jackson Health System

Popular Solutions

Cofense Platform

0 reviews

CrowdStrike Falcon

42 reviews

CrowdStrike Falcon Complete MDR

13 reviews

CrowdStrike Falcon Cloud Security

22 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

13%

Financial Services Firm

Insurance Company

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MohamedShaker
Sales Team Leader at a tech services company
We are integrators. We sell and implement this solution to our customers. We have about 10,000 people using this...
Read full review of Cofense Platform »

Review 1 of 1

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
HectorRios
IT COMMUNICATIONS AND NETWORKS at a legal firm
We are currently finishing the configuration of the solution, making the playbooks and configurations with the use...
Read full review of CrowdStrike Observability »
Sachin Bode
IT Manager at a manufacturing company
We switched from Trend Micro products to CrowdStrike Falcon Complete MDR. Previously, our internal team was managing...
Read full review of CrowdStrike Falcon Complete MDR »
Waleed Omar
Information Security Specialist at a educational organization
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
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Waleed Omar
Information Security Specialist at a educational organization
We are using CrowdStrike multiple modules within CrowdStrike. We are using CrowdStrike as an EDR, as an asset...
Read full review of CrowdStrike Falcon Exposure Management »

Review 1 of 5

Customer Service

MohamedShaker
Sales Team Leader at a tech services company
I would give technical support a 4 out of 5.
Read full review of Cofense Platform »

Review 1 of 1

Abhishek A
Trainee Engineer at a tech services company
I'm not aware of any Falcon Complete technical support. But I am aware of the technical support for the other module....
Read full review of CrowdStrike Falcon Complete MDR »
ManojKumar42
Information Security Engineer at a university
I've found the technical support staff to be less knowledgeable than I'd expect. Ideally, they should have expertise...
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Abraham Pasamar
CEO at a outsourcing company
The customer service and support are satisfactory.
Read full review of CrowdStrike Falcon Cloud Security »
Murali Krishnan L
Technical Manager (SOC Operations) at a tech services company
The support from Crowdstrike Falcon XDR is of a middle level. It is not good and it is not bad. I rate the support...
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Sri Ram Gude
Cyber Security Analyst at a tech vendor
The technical support live chat can experience long wait times. Submitting a ticket may result in a quicker response.
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Madhawa Liyanage
Cyber Security Consultant - Defensive Security at a security firm
We used the support at the initial stages of deployment and the support was good. I became familiar with the tool...
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Ajit_Singh
AVP IT & Communication at Proactive Construction Pvt. Ltd at a tech services company
Our distributors provide excellent technical support, and we have experts in our systems. Generally, we don't require...
Read full review of CrowdStrike Falcon Complete MDR »
Emma Kadiroglu
Cyber Security Analyst at a tech services company
I have contacted technical support many times and they are always quick to respond and resolve my issues.
Read full review of CrowdStrike Falcon Cloud Security »
Naveen Nelavigi
Senior Security Analyst at a consultancy
I rate CrowdStrike support eight out of ten. They respond quickly on weekdays, but the weekend response times are...
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Mahmoud_Yassin
CTSO at a tech services company
Customer service and support vary based on the level of service. Premium support is excellent, but standard support...
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JavierFernandez
Head of IT at a financial services firm
CrowdStrike Falcon technical support has been fine in my experience.
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Anil Kishore
Lead Engg. Information Assurance at a computer software company
We have used the technical support for investigations, but not for installation or anything else. I rate the support...
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Anonymous User
Information Security, Sr. Analyst at a wholesaler/distributor
I would rate the technical support that we received during the deployment, as well as post-deployment, very well....
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Anonymous User
Group CIO at a construction company
The technical support team is in the middle range and not very good. We have a dedicated team from CrowdStrike...
Read full review of CrowdStrike Falcon Complete MDR »
Smaan Boonsamorn
Senior Solution Manager at a tech services company
The technical support is good. However, the technical support is outsourced to India which causes some language...
Read full review of CrowdStrike Falcon Complete MDR »
Mohamed-Atta
Section Head at a energy/utilities company
My interaction with technical support for CrowdStrike Falcon was fine; they supported me and provided a solution for...
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Rohith Kumar-Gurram
Cybersecurity Analyst at a computer software company
The technical support is good.
Read full review of CrowdStrike Falcon »
Natthapong Prayadsub
IT Infrastructure Manager at a computer software company
I haven't contacted technical support. Therefore, I can't make an assessment of their services.
Read full review of CrowdStrike Falcon Complete MDR »
Jorge Pizarro
Senior Engineer at a computer software company
We have contacted the support from CrowdStrike Falcon and it is very good.
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Sanjay Dahiya
Global IT Infrastructure Manager at a financial services firm
We struggle to get specialized resources from CrowdStrike in a few cases.
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Anonymous User
Director Of Infrastructure Solutions at a computer software company
Support is very helpful. They are responsive and able to assist and answer our questions. We are happy wit the level...
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Security Senior Engineer at a consultancy
CrowdStrike's support is excellent. They respond within two hours after I raise a support ticket and provide...
Read full review of CrowdStrike Falcon Sandbox »
LisaBragg
Aviation Officer at a non-tech company
As far as I know, the technical support for CrowdStrike is rated as another nine out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
Jayant Pant
Sr India Admin at a financial services firm
CrowdStrike's technical support is good, though sometimes their responses are delayed.
Read full review of CrowdStrike Falcon Complete MDR »
VikasNaik
CEO at a tech services company
We are not satisfied because they respond with delays. They consistently fail to reply on time and frequently change...
Read full review of CrowdStrike Falcon Exposure Management »
Anonymous User
IT Director at a computer software company
The technical support is good.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Solutions Architect at a university
I'm happy with CrowdStrike technical support. I rate CrowdStrike support 10 out of 10.
Read full review of CrowdStrike Falcon »
Edward-Walton
Security Principal at a security firm
There are two numbers to reach out to the technical support team. Considering the time taken to reach out to them...
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Anonymous User
Technical Manager at a tech vendor
Customer service is rated nine out of ten. So far, so good.
Read full review of Falcon LogScale »
Anonymous User
Cyber Security Engineer at a legal firm
They have been very on point and helpful. I have never had to ask them where they are. They are always following up...
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Review 1 of 30

Technical Support

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