Compare ConnectWise vs Intrado

ConnectWise

Based on 81 reviews.

Intrado

Sample Customers

ScreenConnect

Jon Rosen Systems

InterCall Unified Meeting

SpaceTime Media

Popular Solutions

ScreenConnect

1 reviews

ConnectWise PSA

1 reviews

ConnectWise Automate

0 reviews

Top Industries

Computer Software Company

11%

Performing Arts

Comms Service Provider

Manufacturing Company

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sean Saeb
Partner and CIO at a tech services company
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and...
Read full review of ConnectWise Automate »
David Hetherington
Manager, Technical Team at a tech services company
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
Read full review of ConnectWise RMM »
Anonymous User
Cyber Security Software Engineer at a tech services company
I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles...
Read full review of ConnectWise SIEM »

Review 1 of 3

No Data Available

Customer Service

Giulio Valeri
Owner at a computer software company
The technical support has been very good for us. When we had issues they were responsive.
Read full review of ConnectWise SIEM »
Cobus Burgers
Managing Director at a tech services company
Their support is pretty proactive. We have never had an issue except once. The one time we had an issue, it was...
Read full review of ScreenConnect »
Cobus Burgers
Managing Director at a tech services company
We've never had to raise a ticket with ConnectWise whatsoever.
Read full review of ScreenConnect »
JonMcWilliams
vCTO - Technical Account Manager at a tech services company
Kaseya's support is a little better than ConnectWise. The technical support of ConnectWise PSA is not very good....
Read full review of ConnectWise PSA »
Todd Blake
Senior IT Specialist at a healthcare company
I haven't had to use technical support almost at all. It's been three years or more since I've reached out to them...
Read full review of ScreenConnect »
Anonymous User
Senior Technical Support Specialist at a tech services company
I would give the technical support a 8/10. It has some great functions but coming from my past experience of using...
Read full review of ScreenConnect »
Steve Schick
Technology and Logistics Director at a media company
The only time I've ever had to contact tech support is to purchase additional licenses, and they would just send me...
Read full review of ScreenConnect »
Anonymous User
Director of Information Technology at a hospitality company
Have not needed any support to date so cannot comment.
Read full review of ScreenConnect »
Anonymous User
President at a tech services company
I rate technical support as moderate: no phone support, only chat and email. I would also like to state they now...
Read full review of ScreenConnect »
Anonymous User
Senior Marketing Analyst at a comms service provider
I would rate their technical support as 10 out of 10.
Read full review of ScreenConnect »
David Hetherington
Manager, Technical Team at a tech services company
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat...
Read full review of ConnectWise RMM »
Anonymous User
CEO at a tech services company
Customer Service: Reasonable. Technical Support: Reasonable.
Read full review of ConnectWise PSA »
Anonymous User
IT Admin at a tech company
I had to use their technical support once. They were very straightforward. They called me, and they helped me pretty...
Read full review of ScreenConnect »
Marc Vazquez
IT Manager at a tech services company
Technical support is very quick. I've dealt with them both on the phone and in chat. For the most part, the product...
Read full review of ConnectWise RMM »
Anonymous User
Sr. IT Solutions Architect at a computer software company
Their tech support is hit or miss from my experience. There are two support lines. You have the immediate chat where...
Read full review of ConnectWise Automate »
Anonymous User
Senior NOC and Automation Consultant at a tech services company
Their premium support is great. If you don't have premium support, you can sometimes have a lot of difficulties with...
Read full review of ConnectWise Automate »
Anonymous User
Information Security Manager at a recruiting/HR firm
While I'm sure that they offer technical support, I have no direct experience dealing with them and therefore I can't...
Read full review of ConnectWise Automate »
Anonymous User
CEO
Technical support is fine.
Read full review of ScreenConnect »
Elmira Iravani
Network Administrator at a tech services company
Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable...
Read full review of ConnectWise Automate »
Joe Reagan
Help Desk Manager at a computer software company
The few times I've had to call, when I first joined the company... Always excellent, professional, courtious,...
Read full review of ConnectWise PSA »
Anonymous User
Owner at a tech services company
Support for Control is good, but support for Automate is a joke.
Read full review of ScreenConnect »
Mitchell Fitzpatrick
Junior Engineer at a tech services company
I have been in touch with technical support and I would say that they are thorough, but maybe not as quick of a...
Read full review of ConnectWise PSA »
Vladislavs Dmuhovskis
IT System and Network Administrator at a maritime company
Support is great. They respond very fast on support tickets because we've had experience with other products and with...
Read full review of ScreenConnect »
Anonymous User
NOC Manager at a tech services company
An eight out of 10.
Read full review of ConnectWise PSA »
Chris Walters
VoIP Network Engineer at a tech services company
From an end-user standpoint, I would say that technical support is decent, probably a seven or an eight out of ten....
Read full review of ConnectWise PSA »
Tushar Shelar
CEO at a tech services company
They have different service plans for customers. They have care, manage, and monitor plans. They also have different...
Read full review of ConnectWise RMM »
Anonymous User
Managing Director at a tech services company
The technical support has been fantastic.
Read full review of ConnectWise RMM »
Anonymous User
Managing Director at a tech consulting company
Their technical support is good.
Read full review of ConnectWise Automate »
Anonymous User
Systems Administrator at a non-profit
10/10
Read full review of ConnectWise PSA »
Paul Christian
Owner
I have not had to deal with their tech support very much. When I have, I was not thrilled with their support. I do...
Read full review of ScreenConnect »

Review 1 of 30

No Data Available

Technical Support

No Data Available

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