Compare Contrast Security vs Rapid7

Contrast Security

Based on 18 reviews.

Rapid7

Based on 205 reviews.

Latest Research

Buyer's Guide

Contrast Security Assess vs. Rapid7 AppSpider

August 2026

Rapid7 AppSpider vs. Contrast Security Assess

Updated: August 2026

Buyer's Guide

Contrast Security Assess vs. Rapid7 AppSpider

August 2026

Contrast Security Assess vs. Rapid7 AppSpider

Updated: August 2026

Sample Customers

Contrast Security Protect

Williams-Sonoma, Autodesk, HUAWEI, Chromeriver, RingCentral, Demandware.

Contrast Security Assess

Williams-Sonoma, Autodesk, HUAWEI, Chromeriver, RingCentral, Demandware.

Rapid7 AppSpider

Microsoft

Popular Solutions

Contrast Security Assess

4 reviews

Contrast Security Protect

0 reviews

Rapid7 InsightVM

9 reviews

Rapid7 InsightIDR

3 reviews

Rapid7 Metasploit

4 reviews

Top Industries

Financial Services Firm

17%

Manufacturing Company

10%

Comms Service Provider

Construction Company

Manufacturing Company

Financial Services Firm

Comms Service Provider

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Eucharia Okafor
Dev Ops Engineer at a tech vendor
In my day-to-day work, I use Contrast Security Assess to monitor our application for vulnerabilities, especially in...
Read full review of Contrast Security Assess »
ToddMcAlister
Lead Application and Data Security Engineer at a insurance company
Our use case is normal support on top of the WAF for protecting our environment. We have it on the development side...
Read full review of Contrast Security Protect »

Review 1 of 2

Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
System Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Customer Service

Ryan Flake
Threat & Vulnerability Management Senior Analyst at a tech vendor
Contrast support has been great in fixing any issues or getting back to us with questions. They seem to really be...
Read full review of Contrast Security Assess »
Akshay Waghmare
Manager at a consultancy
We take help from the support team. We raise a ticket, and they help us. It is easy and good. They offer us the...
Read full review of Contrast Security Protect »
Mustufa Bhavnagarwala
CyberRisk Solution Advisor at a consultancy
Many tickets have been raised to understand some functionality or issues in what the solution reports. We can...
Read full review of Contrast Security Assess »
Eucharia Okafor
Dev Ops Engineer at a tech vendor
Contrast Security's customer support is very active and overall incredible. They provide solid support for enterprise...
Read full review of Contrast Security Assess »
ToddMcAlister
Lead Application and Data Security Engineer at a insurance company
Contrast Security's support is great.
Read full review of Contrast Security Assess »
ToddMcAlister
Lead Application and Data Security Engineer at a insurance company
Contrast Security's support is great. They're willing to spend a lot of time on your problem. When we were optimizing...
Read full review of Contrast Security Protect »
Anonymous User
Postdoctoral Research Fellow at a program development consultancy
I was not directly working with any customer support personnel for any of my work with Contrast, so I do not know...
Read full review of Contrast Security Assess »
Anonymous User
Director of Innovation at a tech services company
Their level of support and troubleshooting for the product is limited because of how they handle troubleshooting....
Read full review of Contrast Security Assess »
Ramesh Raja
Senior Security Architect at a tech services company
They have a cool, amazing support team that really helps us. I've seen a bunch of other vendors where you put in...
Read full review of Contrast Security Assess »
Anonymous User
Director of Threat and Vulnerability Management at a consultancy
I don't think I've ever called their tech support. I've always either opened tickets through the web UI or by email....
Read full review of Contrast Security Assess »
Anonymous User
Management Of Quality Managers at a tech vendor
Customer support is one of the strongest points of Contrast Security Assess, as they are really responsive and answer...
Read full review of Contrast Security Assess »
Aggelos Karonis
Technical Information Security Team Lead at Kaizen Gaming
Every time that we approach them with a request, we have had an immediate response, including the solution, with the...
Read full review of Contrast Security Assess »
Anonymous User
Product Security Engineer at a tech services company
Contrast's tech support is very helpful. They answer our questions and address our concerns. It's been easy and...
Read full review of Contrast Security Assess »
Anonymous User
Manager at a consultancy
On a scale from one to five, Contrast technical support is about a four. I haven't had too many support issues just...
Read full review of Contrast Security Assess »
Anonymous User
Senior Customer Success Manager at a tech company
Tech support gets very high ratings. They're responsive and knowledgeable. They're available and if there's something...
Read full review of Contrast Security Protect »
AggelosKaronis
Senior Manager of Information Security at Kaizen Gaming
The solution's support is very helpful and fast. They offer quality support.
Read full review of Contrast Security Assess »
Anonymous User
Senior Customer Success Manager at a tech company
The technical support is excellent, with a knowledgeable team and access to the necessary resources.
Read full review of Contrast Security Assess »

Review 1 of 17

UdayaSri Kariyawasam
Engineering Lead - DevOps at Persistent Systems
The technical support team has answered our questions within a couple of hours. They have provided precise answers so...
Read full review of Rapid7 InsightVM »
Smriti Rani
System Engineer at a tech services company
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightVM »
Shritam Bhowmick
Vulnerability Management Lead at garrett
I have a very good impression of Rapid7's technical support. They have provided excellent technical support, and they...
Read full review of Rapid7 InsightAppSec »
SohailHyder
Head Of Cyber Security at Super Secure
Customer service needs significant improvement. There are delays in support response times, and support is not...
Read full review of Rapid7 InsightVM »
SohailHyder
Head Of Cyber Security at Super Secure
Regarding the pricing of Rapid7 InsightAppSec, I think it is reasonable because if a product is performing well,...
Read full review of Rapid7 InsightAppSec »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
AbhijeetSharma
Senior Project Engineer at CDACINDIA
If we talk about different vendors, there is competition, but the user interface of Rapid7 MDR is quite useful for...
Read full review of Rapid7 MDR »
Emmanuel Dasho
Cyber Security Engineer | Network/Security at GCET
Regarding Rapid7's support team, I must say that their response time is not as quick as I would prefer. While they do...
Read full review of Rapid7 MDR »
Aakash Shankar
Senior Cybersecurity Solutions Engineer at Trillium Information Security Systems
Regarding technical support for Rapid7 InsightAppSec, they usually respond within one or two days. I think the...
Read full review of Rapid7 InsightAppSec »
Nixon Bagalkoti
Cyber Security Lead at a printing company
When I joined, the agreement with Rapid7 was already in place. They have only email support, and if they have 24/7...
Read full review of Rapid7 InsightAppSec »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
I rate the support from Rapid7 AppSpider an eight out of ten.
Read full review of Rapid7 AppSpider »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Zain Rehman
Manager SecOps at a financial services firm
The technical support is very helpful, but too slow. Overall, it usually takes 24 hours for them to reply, but the...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Cybersecurity Assurance & Controls Director at a tech services company
I have been in contact with technical support and they are not bad.
Read full review of Rapid7 InsightVM »
Anonymous User
AppSec Engineer at a computer software company
Even with their support, I feel like their support is lacking. I don't think it's much support as compared to other...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Owner at a tech services company
The tech support was very helpful. Actually, I knew a couple of them so it was very helpful. I would give their tech...
Read full review of Rapid7 InsightVM »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
I rate the customer service of Rapid7 Metasploit as a seven out of ten. The global support is not as good. Tenable...
Read full review of Rapid7 Metasploit »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
Support is excellent.
Read full review of Rapid7 MDR »
Layth Mansour
Information Security Officer at Umniah
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
YashwantShinde
Soc Analyst at Metso Corporation
Customer support is quite good, which is why I think it is quite good.
Read full review of Rapid7 MDR »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
Technical support is good and responsive.
Read full review of Rapid7 InsightVM »
RussellBurrows
Senior IT Security Specialist at KNIPPERX INC.
The nice thing about MDR is that we have a number to call. If there's something major or risky, we have a telephone...
Read full review of Rapid7 MDR »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support for InsightConnect and InsightAppSec is very good. However, I am not very satisfied with the InsightIDR...
Read full review of Rapid7 InsightConnect »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
I cannot comment specifically regarding the support part because I have never needed Rapid7 support for the InsightVM...
Read full review of Rapid7 InsightVM »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 InsightOps »
Fazil BasheerSyed
Technical Team Lead at Quester
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
JoChaiyut
Product Manager at Bizinfo
I have not used the technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Manager at a tech vendor
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls...
Read full review of Rapid7 InsightIDR »

Review 1 of 30

Technical Support

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