Compare Contrast Security vs Rapid7

Contrast Security

Based on 18 reviews.

Rapid7

Based on 218 reviews.

Latest Research

Buyer's Guide

Contrast Security Assess vs. Rapid7 AppSpider

November 2026

Rapid7 AppSpider vs. Contrast Security Assess

Updated: November 2026

Buyer's Guide

Contrast Security Assess vs. Rapid7 AppSpider

November 2026

Contrast Security Assess vs. Rapid7 AppSpider

Updated: November 2026

Sample Customers

Contrast Security Protect

Williams-Sonoma, Autodesk, HUAWEI, Chromeriver, RingCentral, Demandware.

Contrast Security Assess

Williams-Sonoma, Autodesk, HUAWEI, Chromeriver, RingCentral, Demandware.

Rapid7 AppSpider

Microsoft

Popular Solutions

Contrast Security Assess

4 reviews

Contrast Security Protect

0 reviews

Rapid7 InsightVM

7 reviews

Rapid7 InsightIDR

3 reviews

Rapid7 MDR

20 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

11%

Comms Service Provider

10%

Construction Company

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ToddMcAlister
Lead Application and Data Security Engineer at a insurance company
Our use case is normal support on top of the WAF for protecting our environment. We have it on the development side...
Read full review of Contrast Security Protect »

Review 1 of 1

Brandi Lea
Regional Information Security Analyst, Lead at a healthcare company
My main use case for Rapid7 is onboarding all new applications both built in house and third party acquired, where I...
Read full review of Rapid7 InsightAppSec »
Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Customer Service

Mustufa Bhavnagarwala
CyberRisk Solution Advisor at a consultancy
Many tickets have been raised to understand some functionality or issues in what the solution reports. We can...
Read full review of Contrast Security Assess »
Ryan Flake
Threat & Vulnerability Management Senior Analyst at a tech vendor
Contrast support has been great in fixing any issues or getting back to us with questions. They seem to really be...
Read full review of Contrast Security Assess »
ToddMcAlister
Lead Application and Data Security Engineer at a insurance company
Contrast Security's support is great. They're willing to spend a lot of time on your problem. When we were optimizing...
Read full review of Contrast Security Protect »
ToddMcAlister
Lead Application and Data Security Engineer at a insurance company
Contrast Security's support is great.
Read full review of Contrast Security Assess »
Akshay Waghmare
Manager at a consultancy
We take help from the support team. We raise a ticket, and they help us. It is easy and good. They offer us the...
Read full review of Contrast Security Protect »
AggelosKaronis
Senior Manager of Information Security at Kaizen Gaming
The solution's support is very helpful and fast. They offer quality support.
Read full review of Contrast Security Assess »
Aggelos Karonis
Technical Information Security Team Lead at Kaizen Gaming
Every time that we approach them with a request, we have had an immediate response, including the solution, with the...
Read full review of Contrast Security Assess »
Anonymous User
Product Security Engineer at a tech services company
Contrast's tech support is very helpful. They answer our questions and address our concerns. It's been easy and...
Read full review of Contrast Security Assess »
Anonymous User
Manager at a consultancy
On a scale from one to five, Contrast technical support is about a four. I haven't had too many support issues just...
Read full review of Contrast Security Assess »
Anonymous User
Director of Threat and Vulnerability Management at a consultancy
I don't think I've ever called their tech support. I've always either opened tickets through the web UI or by email....
Read full review of Contrast Security Assess »
Ramesh Raja
Senior Security Architect at a tech services company
They have a cool, amazing support team that really helps us. I've seen a bunch of other vendors where you put in...
Read full review of Contrast Security Assess »
Anonymous User
Management Of Quality Managers at a tech vendor
Customer support is one of the strongest points of Contrast Security Assess, as they are really responsive and answer...
Read full review of Contrast Security Assess »
Anonymous User
Director of Innovation at a tech services company
Their level of support and troubleshooting for the product is limited because of how they handle troubleshooting....
Read full review of Contrast Security Assess »
Anonymous User
Senior Customer Success Manager at a tech company
The technical support is excellent, with a knowledgeable team and access to the necessary resources.
Read full review of Contrast Security Assess »
Anonymous User
Postdoctoral Research Fellow at a program development consultancy
I was not directly working with any customer support personnel for any of my work with Contrast, so I do not know...
Read full review of Contrast Security Assess »
Anonymous User
Senior Customer Success Manager at a tech company
Tech support gets very high ratings. They're responsive and knowledgeable. They're available and if there's something...
Read full review of Contrast Security Protect »

Review 1 of 16

Md. Shahriar Hussain
Information Security Analyst at Banglalink
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
Chamindu Pramodya
Network and Security engineer at a university
The response takes some time.
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
For InsightVM the technical support from Rapid7 has been good. If we create a ticket, we get feedback. But right now,...
Read full review of Rapid7 AppSpider »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
The customer service and support team is very helpful. They have a great response time and have segmented teams. At...
Read full review of Rapid7 AppSpider »
Shritam Bhowmick
Vulnerability Management Lead at garrett
I have a very good impression of Rapid7's technical support. They have provided excellent technical support, and they...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Cyber Security Architect at a media company
The customer support of Rapid7 Exposure Command is very good; they always respond quickly and competently. On a scale...
Read full review of Rapid7 Exposure Command »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I rate their technical team 8.5 out of ten, which is pretty good.
Read full review of Rapid7 InsightIDR »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
The customer service deserves an eight out of ten rating. The only issue is the response time, likely due to the time...
Read full review of Rapid7 InsightVM »
SohailHyder
Head Of Cyber Security at Super Secure
Regarding the pricing of Rapid7 InsightAppSec, I think it is reasonable because if a product is performing well,...
Read full review of Rapid7 InsightAppSec »
UdayaSri Kariyawasam
Engineering Lead - DevOps at Persistent Systems
The technical support team has answered our questions within a couple of hours. They have provided precise answers so...
Read full review of Rapid7 InsightVM »
JensWolf
Systems Administrator at a consultancy
I would rate Rapid7 technical support as definitely a 10, because whenever we have had any problems, it is really...
Read full review of Rapid7 MDR »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
The response time for customer service needs improvement.
Read full review of Rapid7 InsightVM »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Rapid7's technical support is highly responsive and helpful. I would rate them as a nine out of ten.
Read full review of Rapid7 InsightVM »
Prasanth Prasad
Chief Technology Officer at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
For the technical support by Rapid7, I would give a six out of ten because our web-related systems are very important...
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support team at Rapid7 is commendable and always available to assist, especially when configuring applications...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Information Security Manager at a tech vendor
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls...
Read full review of Rapid7 InsightIDR »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
I'm not impressed with their support right now. Their support model is not really good. They have a portal or forum,...
Read full review of Rapid7 InsightCloudSec »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Anonymous User
AppSec Engineer at a computer software company
Even with their support, I feel like their support is lacking. I don't think it's much support as compared to other...
Read full review of Rapid7 InsightAppSec »
Josh Serna
Information Security Systems Administrator at a non-tech company
The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may...
Read full review of Rapid7 InsightIDR »
RussellBurrows
Senior IT Security Specialist at KNIPPERX INC.
The nice thing about MDR is that we have a number to call. If there's something major or risky, we have a telephone...
Read full review of Rapid7 MDR »
Jeff Frix
Chief Revenue Officer at a computer software company
I think one of the areas that Rapid7 shines is their customer support and proactive positioning, which is a...
Read full review of Rapid7 MDR »
Hiroshi Watanabe
Marketing Expert at J's communication
In the past, the support offered for the product was good. Unfortunately, over a period of time, the support offered...
Read full review of Rapid7 InsightVM »
Innocent Letlhogela
Junior systems engineer at a tech services company
I have not encountered any significant issues requiring external support for Rapid7 InsightCloudSec, but if such a...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Head of Sales Services Department at a comms service provider
The customer service and technical support for Rapid7 InsightOps is satisfactory, as customers can create support...
Read full review of Rapid7 InsightOps »
Anonymous User
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Specialist at a financial services firm
We have two dedicated technicians to assist us.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Solution Engineer II at a security firm
They are responsive, but there is scope for improvement. I would rate them an eight out of ten.
Read full review of Rapid7 InsightIDR »

Review 1 of 30

Technical Support

No Data Available

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