Compare Contrast Security vs Rapid7

Contrast Security

Based on 14 reviews.

Rapid7

Based on 191 reviews.

Latest Research

Buyer's Guide

Contrast Security Assess vs. Rapid7 AppSpider

February 2026

Rapid7 AppSpider vs. Contrast Security Assess

Updated: February 2026

Buyer's Guide

Contrast Security Assess vs. Rapid7 AppSpider

February 2026

Contrast Security Assess vs. Rapid7 AppSpider

Updated: February 2026

Sample Customers

Contrast Security Protect

Williams-Sonoma, Autodesk, HUAWEI, Chromeriver, RingCentral, Demandware.

Contrast Security Assess

Williams-Sonoma, Autodesk, HUAWEI, Chromeriver, RingCentral, Demandware.

Rapid7 AppSpider

Microsoft

Popular Solutions

Contrast Security Assess

0 reviews

Contrast Security Protect

0 reviews

Rapid7 InsightVM

15 reviews

Rapid7 InsightIDR

7 reviews

Rapid7 Metasploit

7 reviews

Top Industries

Financial Services Firm

22%

Manufacturing Company

12%

Computer Software Company

Comms Service Provider

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ToddMcAlister
Lead Application and Data Security Engineer at a insurance company
Our use case is normal support on top of the WAF for protecting our environment. We have it on the development side...
Read full review of Contrast Security Protect »

Review 1 of 1

Shritam Bhowmick
Vulnerability Management Lead at a manufacturing company
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
SohailHyder
Head Of Cyber Security at a government
I am working with Rapid7 InsightOps and Rapid7 InsightIDR because the requirement is as such from the customer side,...
Read full review of Rapid7 InsightIDR »
FurqanLatif
Senior Manager - Pre-Sales at a tech services company
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at a comms service provider
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

Customer Service

Akshay Waghmare
Manager at a consultancy
We take help from the support team. We raise a ticket, and they help us. It is easy and good. They offer us the...
Read full review of Contrast Security Protect »
ToddMcAlister
Lead Application and Data Security Engineer at a insurance company
Contrast Security's support is great. They're willing to spend a lot of time on your problem. When we were optimizing...
Read full review of Contrast Security Protect »
ToddMcAlister
Lead Application and Data Security Engineer at a insurance company
Contrast Security's support is great.
Read full review of Contrast Security Assess »
Mustufa Bhavnagarwala
CyberRisk Solution Advisor at a consultancy
Many tickets have been raised to understand some functionality or issues in what the solution reports. We can...
Read full review of Contrast Security Assess »
Anonymous User
Senior Customer Success Manager at a tech company
The technical support is excellent, with a knowledgeable team and access to the necessary resources.
Read full review of Contrast Security Assess »
Anonymous User
Senior Customer Success Manager at a tech company
Tech support gets very high ratings. They're responsive and knowledgeable. They're available and if there's something...
Read full review of Contrast Security Protect »
Anonymous User
Director of Threat and Vulnerability Management at a consultancy
I don't think I've ever called their tech support. I've always either opened tickets through the web UI or by email....
Read full review of Contrast Security Assess »
Anonymous User
Manager at a consultancy
On a scale from one to five, Contrast technical support is about a four. I haven't had too many support issues just...
Read full review of Contrast Security Assess »
Anonymous User
Director of Innovation at a tech services company
Their level of support and troubleshooting for the product is limited because of how they handle troubleshooting....
Read full review of Contrast Security Assess »
Anonymous User
Product Security Engineer at a tech services company
Contrast's tech support is very helpful. They answer our questions and address our concerns. It's been easy and...
Read full review of Contrast Security Assess »
AggelosKaronis
Senior Manager of Information Security at a recreational facilities/services company
The solution's support is very helpful and fast. They offer quality support.
Read full review of Contrast Security Assess »
Aggelos Karonis
Technical Information Security Team Lead at a media company
Every time that we approach them with a request, we have had an immediate response, including the solution, with the...
Read full review of Contrast Security Assess »
Ramesh Raja
Senior Security Architect at a tech services company
They have a cool, amazing support team that really helps us. I've seen a bunch of other vendors where you put in...
Read full review of Contrast Security Assess »

Review 1 of 13

SohailHyder
Head Of Cyber Security at a government
Customer service needs significant improvement. There are delays in support response times, and support is not...
Read full review of Rapid7 InsightVM »
MuhammadMurtaza
Information security engineer at a tech vendor
I have not needed to contact technical support. I have not faced any issues that required assistance.
Read full review of Rapid7 Metasploit »
Prasanth Prasad
Chief Technology Officer at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
The customer service and support team is very helpful. They have a great response time and have segmented teams. At...
Read full review of Rapid7 AppSpider »
Andrei Bigdan
Executive Manager at a tech services company
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
The customer service deserves an eight out of ten rating. The only issue is the response time, likely due to the time...
Read full review of Rapid7 InsightVM »
Shakeel Ahmad
Sr Cyber Security Consultant at a tech vendor
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Karthick Selvam
Senior Software Engineer at a tech vendor
Rapid7 provides timely support using direct chat or contact with support. We have enterprise support, which includes...
Read full review of Rapid7 InsightOps »
Krzysztof Witko
IT Security Engineer at a financial services firm
Technical support has been very helpful and responsive. We are satisfied with their level of support.
Read full review of Rapid7 InsightAppSec »
KimeangSuon
Pre-Sale Consultant at a manufacturing company
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
SamiAyyash
Threat Intelligence Engineer at a tech services company
Rapid7's customer support is awful. They didn't respond at all. Tenable's support is always available. I didn't have...
Read full review of Rapid7 InsightIDR »
Anonymous User
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »
Anonymous User
Chief Executive Officer at a outsourcing company
I have not contacted technical support directly.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Solution Engineer II at a security firm
It is perfect. I would rate them a nine out of ten.
Read full review of Rapid7 InsightVM »
Anonymous User
Database Administrator at a educational organization
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Hiroshi Watanabe
Marketing Expert at a comms service provider
In the past, the support offered for the product was good. Unfortunately, over a period of time, the support offered...
Read full review of Rapid7 InsightVM »
JoChaiyut
Product Manager
I have not used the technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
Works at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »
Ascast
Security Analyst at a tech services company
We have not yet had experience with Insight AppSec support cases.
Read full review of Rapid7 InsightAppSec »
Damir Miklavčič
Security Analyst at a insurance company
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »
Roy Jones
Cloud Architect at a tech services company
It wasn't good, but the response was fast. The response was "we don't know, and we'll put this to the development...
Read full review of Rapid7 InsightCloudSec »
Hiroshi Watanabe
Marketing Expert at a comms service provider
Support is slow. I'm not satisfied with the support so far.
Read full review of Rapid7 InsightIDR »
Nuki Agustino Wono
Senior Security Consultant at a tech services company
Support is excellent.
Read full review of Rapid7 MDR »
Davide Baudanza
CoFounder & Head of Technology at a tech services company
Their technical support is great, but it would be nice to have someone in the technical support team who speaks...
Read full review of Rapid7 InsightVM »
Hiroshi Watanabe
Marketing Expert at a comms service provider
The technical support from Rapid7 MDR is adequate, rating approximately six out of ten. The lower tier support is not...
Read full review of Rapid7 MDR »
Hiroshi Watanabe
Marketing Expert at a comms service provider
Technical support is good, and I would rate it eight out of ten.
Read full review of Rapid7 AppSpider »
Anonymous User
Security Consultant at a tech vendor
The technical support is good in their knowledge, but they are a little slow.
Read full review of Rapid7 InsightVM »
Girish Kikkeri
Cyber Security Consultant at a tech services company
The tech support from Rapid7 AppSpider is good. They contact us online in case of any open issues.
Read full review of Rapid7 AppSpider »

Review 1 of 30

Technical Support

No Data Available

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