Compare Critical Start vs CrowdStrike

Critical Start

Based on 10 reviews.

CrowdStrike

Based on 440 reviews.

Latest Research

Buyer's Guide

CRITICALSTART vs. CrowdStrike Falcon Complete MDR

September 2026

CrowdStrike Falcon Complete MDR vs. CRITICALSTART

Updated: September 2026

Buyer's Guide

CRITICALSTART vs. CrowdStrike Falcon Complete MDR

September 2026

CRITICALSTART vs. CrowdStrike Falcon Complete MDR

Updated: September 2026

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Popular Solutions

CRITICALSTART

0 reviews

CrowdStrike Falcon

84 reviews

CrowdStrike Falcon Complete MDR

23 reviews

CrowdStrike Falcon Cloud Security

24 reviews

Top Industries

Outsourcing Company

18%

Construction Company

11%

Manufacturing Company

Financial Services Firm

Outsourcing Company

10%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
I use Charlotte AI primarily for incident response, focusing on service tickets and incident tickets.
Read full review of Charlotte AI »
Anonymous User
Security Analyst at a real estate/law firm
The security challenges and resource constraints that led our organization to choose CrowdStrike Falcon Complete MDR...
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Kapil Sanubala
IAM Senior Software Engineer at MGM Resorts International
I work on Identity Governance for this solution. We onboard the logs into the SIEM, into CrowdStrike Falcon, and we...
Read full review of CrowdStrike Falcon Next-Gen SIEM »
Anonymous User
Senior Manager at a consultancy
I tend to focus on SIEM implementations, so using CrowdStrike Falcon Insight XDR involves getting that agent out...
Read full review of CrowdStrike Falcon Insight XDR »

Review 1 of 5

Customer Service

Anonymous User
Cyber Security Manager at a energy/utilities company
I would say technical support is an A+. They respond quickly and they're quick to help find a resolution, especially...
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Anonymous User
CISO at a hospitality company
I would rate the customer support, post-deployment, as highly as it can be rated. Their focus on doing the right...
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Anonymous User
Systems Administrator at a energy/utilities company
From a project management standpoint they have performed very well. They're very organized. They're very reliable and...
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RyanCarter
Vice President, Security at StackPath
I lean towards evaluating their support as good. Occasionally, we have spoken with them about something we have had...
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Lynn Roth
Director of IT at Solana
We communicate with support mostly via the tools, via email and their security application. There is somebody...
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Justin Hadley
Sr. Manager, Security Engineering at a financial services firm
Our team members talk regularly with CRITICALSTART's analysts. They go back and forth with them regularly on...
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Charles F.
Senior Director of IT Security at a financial services firm
I occasionally talk with the service provider’s analyst. Mostly, my manager is in touch with him two to three times a...
Read full review of CRITICALSTART »
DavidSun
IT Manager at a manufacturing company
If I have a question, I do talk to the service provider's analyst, though not very often. This is partly because...
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Dmitri Chernyshev
Director of Infrastructure and IT at a energy/utilities company
The customer support is great. Our expectations have been met in terms of service being delivered. We have met all...
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Preston Broesche
Director of Information Technology at Kirby Corporation
If I have issues, all I have to do is either send a message or a ticket over and ZTAP will pick up the phone and call...
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Review 1 of 10

Kunal Bhujbal
Associate Director at a consultancy
The technical support is excellent.
Read full review of CrowdStrike Falcon Complete MDR »
Sachin Bode
IT Manager at IFB Industries Ltd
For technical support, I will give a perfect 10 out of 10.
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Muhammad Fahad
Assistant Director to ACIR at Board Of Revenue
The L1 engineer should be more technical to improve the support.
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Ali Minissi
Group IT Director - Technical Operations at a construction company
The technical support is responsive.
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Marco-VIVALDELLI
CEO at MARVIV SRLS
I rate CrowdStrike support 10 out of 10. They have one of the best teams that I've worked with. They're very fast and...
Read full review of CrowdStrike Falcon »
KismatKunwar
Security Analyst at Raechal Enterprises Pvt Ltd
CrowdStrike's technical support is very good, and I would give them a ten out of ten.
Read full review of CrowdStrike Falcon Complete MDR »
Sampath Acharya
Technical Associate at Valuepoint Systems
For technical support, I would rate it as a nine out of ten. There are no complaints about the support.
Read full review of CrowdStrike Falcon »
Akash Jogbond
Team Lead at Foresight Software Solutions
The customer service and support team are very good but it can be challenging to get hold of them.
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Renju Varghese
General Manager at a computer software company
I have found customer support to be fairly good but it could be quicker.
Read full review of CrowdStrike Falcon Complete MDR »
Enrique Ulloa
VP of IT at a construction company
Customer support for CrowdStrike Falcon Complete MDR is the best of the best.
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Jawaria Abbas
Security Engineer at a computer software company
I would rate CrowdStrike's support team a three out of ten. Their support is unacceptable for us. We are doing some...
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Dan Brunnquell
Director Of Information Technology at a financial services firm
Trying to get somebody on the phone might not always be the easiest thing, but they usually respond in a fairly...
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Manish Indupuri
senior DevOps engineer at a tech services company
The customer support is pretty good, but it can be improved a little bit. I would rate the customer support on a...
Read full review of CrowdStrike Falcon Cloud Security »
Jacob White
Senior Security Engineer at a financial services firm
I feel CrowdStrike Falcon's AI capabilities are a lot better than they were even six months ago and after a lot of...
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Anonymous User
InfoSecAnalyst at a renewables & environment company
CrowdStrike support for this solution has been generally useful for technical questions and deployment guidance. The...
Read full review of CrowdStrike Falcon Next-Gen SIEM »
Anonymous User
Manager of infrastructure support at Fenix Innovations
I would rate their support a five out of ten because they do not respond. We have taken premium support with them. If...
Read full review of CrowdStrike Falcon Cloud Security »
Kayla Rochester Clarke
ICT Director at The Ministry of Justice
When we recently got the licenses, we were told to do something. When we observed that we didn't want to transfer...
Read full review of CrowdStrike Falcon Cloud Security »
Dominick DeDonno
System Administrator at W. O. Grubb Steel Erection, Inc.
I evaluate customer service and technical support for CrowdStrike Falcon Next-Gen SIEM as great. We have never had an...
Read full review of CrowdStrike Falcon Next-Gen SIEM »
Anonymous User
Specialist, Lead Desktop Support at a energy/utilities company
I rate the technical support from CrowdStrike Falcon a five out of five.
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Anonymous User
Security Analyst at a computer software company
The technical support is good, they are available for our needs.
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Anonymous User
Global Manager, Cybersecurity at a manufacturing company
Customer support for CrowdStrike Falcon is great, and I find it wonderful. On a scale of one to ten, I would rate the...
Read full review of CrowdStrike Falcon »
Naeem Afzal
IT Manger at Dubai precast LLc
We have not experienced any issues with technical support from CrowdStrike Observability, but I don't know the exact...
Read full review of CrowdStrike Observability [EOL] »
Anonymous User
IT Specialist at a consultancy
I would rate customer service and support a ten. I am very satisfied with the support.
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Anonymous User
Senior DevSecOps Engineer at a tech vendor
Customer support in our government environment is quite fast, but customer support in the commercial or...
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Anonymous User
Solutions Architect at a university
I'm happy with CrowdStrike technical support. I rate CrowdStrike support 10 out of 10.
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Kunal Gupta
Security Engineer at a tech services company
The support portal of CrowdStrike is active and helpful if needed.
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Anonymous User
PTPM at a tech vendor
We do not directly deal with CrowdStrike customer support, but we have a dedicated team who obtained our licensing....
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Anonymous User
Information Security, Sr. Analyst at a wholesaler/distributor
I would rate the technical support that we received during the deployment, as well as post-deployment, very well....
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Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
I rate CrowdStrike support eight out of 10.
Read full review of CrowdStrike Falcon Cloud Security »
Sho Omoto
Senior Vice President, Director of Information Security at a financial services firm
I would evaluate customer service and technical support as great, with my current account representative being very...
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Review 1 of 30

Technical Support

No Data Available

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