Compare CrowdStrike vs Cybereason

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Cybereason Managed Detection & Response

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Cybereason XDR

MOTOROLA MOBILITY

Popular Solutions

CrowdStrike Falcon

46 reviews

CrowdStrike Falcon Complete MDR

16 reviews

CrowdStrike Falcon Cloud Security

25 reviews

Cybereason Endpoint Detection & Response

5 reviews

Cybereason Managed Detection & Response

4 reviews

Cybereason Next-Generation Antivirus

3 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManelAlvarez
Technical engineer at Devoteam Management Consulting
I have been using CrowdStrike Observability for the past two months with a focus on the cloud environment,...
Read full review of CrowdStrike Observability »
Waleed Omar
Information Security Specialist at Arab Open University
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
Read full review of CrowdStrike Falcon »
Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
We mostly deal with CrowdStrike Falcon Exposure Management which provides EDR functionalities, offering customers...
Read full review of CrowdStrike Falcon Exposure Management »
Saif Ullah Khan
Security Engineer at ebryx
I am working for an MSSP. We use CrowdStrike on a daily basis for different clients across the globe for security...
Read full review of CrowdStrike Falcon Cloud Security »
Otis Brinson
Principal at GoTo Foods
I use the solution in my company on the endpoint, and then we're using it on our point of sales in all of our...
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 5

Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I am part of a reseller with two roles. We are a Managed Service Provider ourselves, and in a way, we compete with...
Read full review of Cybereason Managed Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
My organization is in the financial services industry and the majority of services that we offer are financial...
Read full review of i-SIEM [EOL] »
Anonymous User
Security Delivery Analyst at a consultancy
We use it to improve detection in the whole industrial sector. We are a big energy company. Across multiple...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 5

Customer Service

Otis Brinson
Principal at GoTo Foods
I would say the tool's customer service has been able to respond and give us the answers that we needed. I rate the...
Read full review of CrowdStrike Falcon Complete MDR »
Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
The support is quite good.
Read full review of CrowdStrike Falcon Exposure Management »
Ajit_Singh
AVP IT & Communication at Proactive Construction Pvt. Ltd at Proactive data systems
Our distributors provide excellent technical support, and we have experts in our systems. Generally, we don't require...
Read full review of CrowdStrike Falcon Complete MDR »
Omkar Kesarkar
Manager II at ICICI Prudential Life Insurance Company Ltd
The solution's technical support is not good. I rate the technical support a four to five out of ten.
Read full review of CrowdStrike Falcon »
Suzan Demir
Sales Operations Specialist at ADEO IT Consulting Services
CrowdStrike's technical support is good, I haven't heard any complaints about it.
Read full review of CrowdStrike Falcon Complete MDR »
Nakul Chopra
Owner at IT Solution
We have yet to contact technical support. I can't speak to how their services are.
Read full review of CrowdStrike Falcon »
Debjoy Biswas
Consulting Manager at Wipro Limited
I have not worked directly with the technical support team of CrowdStrike Falcon Complete. My company has a different...
Read full review of CrowdStrike Falcon Complete MDR »
Edith Ibacache
NTT at Sonda S.A.
Technical support is good.
Read full review of CrowdStrike Falcon »
Pedro Barros
Security Analyst at a energy/utilities company
Regarding technical support, the response time typically takes a few hours. The speed of response may be influenced...
Read full review of CrowdStrike Falcon Cloud Security »
Ravikant Kaware
Lead Engineer at a tech services company
While there may be delays due to time zones, the technical support itself is good.
Read full review of CrowdStrike Falcon Cloud Security »
ManelAlvarez
Technical engineer at Devoteam Management Consulting
The customer service is not satisfactory for me. The support is only available in English, and my users in LATAM...
Read full review of CrowdStrike Observability »
Kayla Rochester Clarke
ICT Director at The Ministry of Justice
When we recently got the licenses, we were told to do something. When we observed that we didn't want to transfer...
Read full review of CrowdStrike Falcon Cloud Security »
Jayant Pant
Sr India Admin at Aon Hewitt
CrowdStrike's technical support is good, though sometimes their responses are delayed.
Read full review of CrowdStrike Falcon Complete MDR »
Stephen Hand
Director, IT & Systems Security at Tilson
Technical support is an area for improvement. If you have an actual issue, such as an identified threat, then they...
Read full review of CrowdStrike Falcon »
Anonymous User
IT Security Operations Security Specialist at a insurance company
For technical support, I open a ticket with the MSP, and they deal with it. Our MSP is excellent at resolving support...
Read full review of CrowdStrike Falcon »
Anonymous User
IT Operations Lead at a energy/utilities company
The support for CrowdStrike Falcon Complete is not good. They take a very long time to respond, it takes 24 to 28...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Information Security Analyst at a retailer
The technical support is good.
Read full review of CrowdStrike Falcon Complete MDR »
Ahmed_Emara
Infrastructure Manager at Quaracrm
We've used technical support, and I rate them a ten out of ten.
Read full review of CrowdStrike Falcon »
WanderMenezes
Senior Principal Security Manager
The technical support for this solution is not very good, and issues will not be picked up unless the ticket raised...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
IT Analyst at a government
I have used their technical support, and they are good. I would rate them a four out of five.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Cloud Solution architect at a tech services company
The CrowdStrike Falcon technical support is good because it's responsive, and the team reverts to you within a...
Read full review of CrowdStrike Falcon »
Anonymous User
AVP of Tech at a insurance company
I've never dealt with technical support.
Read full review of CrowdStrike Falcon »
Zuhair Hasan
Manager, Information Technology Security at Nesma
The service is fast and responsive, with tickets usually handled in less than 24 hours.
Read full review of CrowdStrike Falcon Sandbox »
Anonymous User
System Engineer at a tech consulting company
Technical support response times are contingent upon the severity level of the issue. However, we ensure prompt...
Read full review of CrowdStrike Falcon Complete MDR »
Parikshit Goutam
IT Manager at a consultancy
We can call the tech support, if needed. Then, they have a dedicated rep for us.
Read full review of CrowdStrike Falcon »
Anonymous User
Information Security Officer at a financial services firm
We used technical support for the implementation of the solution and it was a good experience. They know the products...
Read full review of CrowdStrike Falcon »
Anonymous User
Program Manager at a energy/utilities company
Nothing is perfect in this world. There will always be positive and negative aspects associated with the product. I...
Read full review of CrowdStrike Falcon Cloud Security »
Michael Getz
Enterprise Cybersecurity Architect at Swagelok Company
I would give the technical support 10 out of 10 for the past year. They have improved a lot of things in response to...
Read full review of CrowdStrike Falcon »
Anonymous User
Senior Technology Consultant at a tech services company
They're good on official channels and non-official channels.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Deputy Manager Of Information Technology at a consultancy
They have been very responsive. There are no concerns about their service.
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 30

Ivan Burke
Head of Research Development and Innovation at CSIR
Cybereason's support is very good. They are very quick at setting up a new instance. Usually, when we have an IR,...
Read full review of Cybereason XDR »
Ivan Burke
Head of Research Development and Innovation at CSIR
In terms of support quality, it depends; if you're a partner with them, they provide fairly good support through a...
Read full review of Cybereason Endpoint Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
A colleague informed me that he opened a ticket, and they probably responded within the time limit. Support asked for...
Read full review of Cybereason Next-Generation Antivirus »
Chad Kliewer
Information Security Officer at PTCI
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
AtulChaurasia
Operational Technical Security at Metro Bank
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Alex Lapinski
Cyber Security & ICT Director at Polish Security Experts Association
We are currently in the POC stage. I haven't had a chance to explore the tool's support.
Read full review of Cybereason Next-Generation Antivirus »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's support team is quite good at giving us feedback if there is an issue. I rate the overall support an...
Read full review of Cybereason Managed Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
Customer service is rated as a five out of ten. When they work and reach the right level, they are helpful, but...
Read full review of Cybereason XDR »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's technical support was very good. There were only a few integration-related issues, for which...
Read full review of Cybereason Next-Generation Antivirus »
Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
The partnership between empow and Elasticsearch has a very positive impact on us from a couple of different angles: *...
Read full review of i-SIEM [EOL] »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I think of situations I know. There's a technical account manager, and the customers are very happy with it. I would...
Read full review of Cybereason Managed Detection & Response »
Abhinav Srivastava
Senior Project Executive at Hitachi
The technical support for Cybereason Endpoint Detection & Response is okay. We have some open cases, and the support...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
Read full review of Cybereason Endpoint Detection & Response »
Jerome Arockiam
Senior Security Specialist at Wipro Limited
I would rate the technical support as nine out of ten. Sometimes, follow-ups are required to get a response from...
Read full review of Cybereason Managed Detection & Response »
Anonymous User
IT Security and Risk Analyst at a transportation company
Cybereason's customer support could be better. For example, their definition of urgency is based on the severity of...
Read full review of Cybereason XDR »
Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
Cybereason support has been great.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
System Analyst at a tech services company
The tech support is relatively helpful. They respond to our queries on time and are always available when we have...
Read full review of Cybereason Managed Detection & Response »
Anonymous User
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous__
Senior Project Manager at a transportation company
The support that the company offers is very good. We've been quite satisfied. I find them to be exceptionally...
Read full review of Cybereason Endpoint Detection & Response »
DanielHernandez
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
Read full review of Cybereason Endpoint Detection & Response »
Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Analyst at a manufacturing company
I communicate with technical support via email. They're responsive.
Read full review of Cybereason Deep Respond [EOL] »
Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Architect at a tech company
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Specialist Manager at a tech services company
Though I don't have much experience with the technical support of the product, I rate the technical support a nine...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Consultant at Revel Tech Security Sdn Bhd
Since using the solution, post-installation I have not come to a point where I needed to contact their customer...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Delivery Analyst at a consultancy
For technical support, I would rate it eight or nine out of ten. Nine is great actually since we have people...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 30

Technical Support

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