Compare CrowdStrike vs NCC Group

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CrowdStrike

Based on 250 reviews.

NCC Group

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Popular Solutions

CrowdStrike Falcon

42 reviews

CrowdStrike Falcon Complete MDR

17 reviews

CrowdStrike Falcon Cloud Security

25 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

20%

Comms Service Provider

14%

Construction Company

10%

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManelAlvarez
Technical engineer at Devoteam Management Consulting
I have been using CrowdStrike Observability for the past two months with a focus on the cloud environment,...
Read full review of CrowdStrike Observability »
Saif Ullah Khan
Security Engineer at ebryx
I am working for an MSSP. We use CrowdStrike on a daily basis for different clients across the globe for security...
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Otis Brinson
Principal at GoTo Foods
I use the solution in my company on the endpoint, and then we're using it on our point of sales in all of our...
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Jeremy S.
Director of IT at a tech services company
We use this product for endpoint security and threat remediation.
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PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
I am working with CrowdStrike Falcon Sandbox ( /products/crowdstrike-falcon-sandbox-reviews ); we are working on the...
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Review 1 of 5

No Data Available

Customer Service

Oleg Cherevko
Information security & IT technology Engineer at SI BIS LLC
The technical support is very easy to reach and helpful; I would rate it as ten out of ten.
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Kunal Bhujbal
Associate Director at a consultancy
The technical support is excellent.
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Bhim Arora
Group Manager at HCLSoftware
Response resolution time is too high.
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Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
CrowdStrike Falcon Complete's technical support is very good; they respond accurately, on time, and in accordance...
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Dan Brunnquell
Director Of Information Technology at a financial services firm
Trying to get somebody on the phone might not always be the easiest thing, but they usually respond in a fairly...
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Dan Brunnquell
Director Of Information Technology at a financial services firm
I don't have to talk to their technical support often. When I need help, I contact them by email. Sometimes it takes...
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Gogineni Venkatachowdary
Cloud Operations Center Analyst at a pharma/biotech company
Technical support is great.
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Edith Ibacache
NTT at Sonda S.A.
Technical support is good.
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Sandeep Sehrawat
Information Technology Security Consultant at Sify Technologies
CrowdStrike support is great. Palo Alto and CrowdStrike both have outsourced support.
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ManelAlvarez
Technical engineer at Devoteam Management Consulting
The customer service is not satisfactory for me. The support is only available in English, and my users in LATAM...
Read full review of CrowdStrike Observability »
Mahmoud_Yassin
CTSO at Cyb3r
Support is provided based on the service level availed from CrowdStrike. I would rate the basic tech support a six...
Read full review of CrowdStrike Falcon Cloud Security »
Akash Jogbond
Team Lead at Foresight Software Solutions
The customer service and support team are very good but it can be challenging to get hold of them.
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Ric Cabrera
IT Consultant - Applications & Technology at Select Home Health Services
Support is pretty transparent for me. We've had probably five or six incidents, and they were minor, however, then...
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Dinesh Yadav
Sales Director at CLOUD MIND
The support is excellent. We rarely need support.
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Renju Varghese
General Manager at a computer software company
I have found customer support to be fairly good but it could be quicker.
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Anonymous User
intermission security office at a computer software company
The customer service is quite satisfactory, with a reliable response time adhering to the service level agreement. I...
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Anonymous User
FSE at a computer software company
The technical support is good; it's not bad and not the best.
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Anonymous User
IT Security Operations Administrator at a energy/utilities company
Technical support has been great. I'd rate them ten out of ten. You can open up tickets right from the dashboard...
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Anonymous User
Director of Information Assurance at a computer software company
I have not used the support.
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Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
The technical support is good. You raise a complaint, and they respond immediately.
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Saifuddin Ebrahim
Senior System Engineer at a computer software company
Technical support could move a bit faster. We find that it takes time - at least a day - to reach support and then...
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Anonymous User
Security Analyst at a insurance company
While I've found screen sharing helpful with other support teams, CrowdStrike's technical support has never...
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MTHULISI-KUMALO
Junior Security Engineer at Altron
I'm very happy with CrowdStrike's technical support.
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Anonymous User
Product Manager, CyberSecurity at a tech services company
The technical support so far has been good. It would be better if they had people in the country, in South Africa....
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Mark Krishnan
Associate Director - Infrastructure Engineering at AFT
Technical support is great. We've never had to contact them at all. Instead, they've always been proactive and...
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Tom Smolinsky
Executive Technology Advisor at Vitso
We haven't used technical support.
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Fadhullah Iskandar Roy
Solution Architect at a comms service provider
Their technical support is good and helpful.
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Anonymous User
Head Of Infrastructure at a insurance company
Their customer support is good. I've always gotten the answers that I needed timely and with the content I needed.
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Anonymous User
IT Director at a computer software company
The technical support is good.
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Anonymous User
Global Data Protection/Privacy Manager, FIP, CIPP/E, CIPM, CISSP at a manufacturing company
I've never been in touch with technical support. A different team handles that aspect. I cannot speak to how helpful...
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Review 1 of 30

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Technical Support

No Data Available

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