Compare CrowdStrike vs NCC Group

CrowdStrike

Based on 276 reviews.

NCC Group

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Popular Solutions

CrowdStrike Falcon

42 reviews

CrowdStrike Falcon Complete MDR

13 reviews

CrowdStrike Falcon Cloud Security

22 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Comms Service Provider

16%

Computer Software Company

14%

Performing Arts

12%

Educational Organization

12%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
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HectorRios
IT COMMUNICATIONS AND NETWORKS at a legal firm
We are currently finishing the configuration of the solution, making the playbooks and configurations with the use...
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Sachin Bode
IT Manager at a manufacturing company
We switched from Trend Micro products to CrowdStrike Falcon Complete MDR. Previously, our internal team was managing...
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Waleed Omar
Information Security Specialist at a educational organization
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
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Waleed Omar
Information Security Specialist at a educational organization
We are using CrowdStrike multiple modules within CrowdStrike. We are using CrowdStrike as an EDR, as an asset...
Read full review of CrowdStrike Falcon Exposure Management »

Review 1 of 5

No Data Available

Customer Service

Mahmoud_Yassin
CTSO at a tech services company
Support is provided based on the service level availed from CrowdStrike. I would rate the basic tech support a six...
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Innam Ul Haq
Cyber Security Engineer at a tech services company
The technical support is good. We access through our OEM partner whenever support is required.
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Alfredo Alvim
Telecommunications Engineer at a comms service provider
The support team is not able to resolve our issues in a timely manner. I rate the technical support a seven out of ten.
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Gogineni Venkatachowdary
Cloud Operations Center Analyst at a pharma/biotech company
Technical support is great.
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AJITHH G
Solution Engineer at a comms service provider
We have not had any issues with technical support. Much of what we use is online documentation.
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Robert S. Balter
Owner at a legal firm
I rate CrowdStrike support 10 out of 10. It's an email-based procedure. You create a case, and they notify you when...
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Mohammad Yassien
Cloud Engineer at a educational organization
CrowdStrike Falcon Complete offers faster technical support compared to Microsoft, which often has long response...
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Abhishek A
Trainee Engineer at a tech services company
I'm not aware of any Falcon Complete technical support. But I am aware of the technical support for the other module....
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Sumanth Kandanuru
Security Analyst at a tech services company
The CrowdStrike team is very efficient; I would rate them ten out of ten. They respond quickly when it comes to...
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Maurizio Spelta
Senior Manager at a financial services firm
The technical support is good. All it depends on the rules you have in place for the engagement of support.
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Jordan Swanson
Information Security Assurance Engineer at a educational organization
The support is great. They're quick to respond and you see the same names pretty consistently. They probably do it by...
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Jayant Pant
Sr India Admin at a financial services firm
CrowdStrike's technical support is good, though sometimes their responses are delayed.
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CanbolatAydin
Product Manager at a tech services company
I have contacted customer support four times and they have a very quick response time which is really satisfying. I...
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Anonymous User
Deputy Manager Of Information Technology at a consultancy
They have been very responsive. There are no concerns about their service.
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Edward-Walton
Security Principal at a security firm
There are two numbers to reach out to the technical support team. Considering the time taken to reach out to them...
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Stephen Hand
Director, IT & Systems Security at a comms service provider
Technical support is an area for improvement. If you have an actual issue, such as an identified threat, then they...
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Anonymous User
Gerente General de IngenierÃa y Servicios at a tech services company
We have needed to create a service request with support. It took them to solve one incident three days. They could be...
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Anonymous User
Security Analyst at a insurance company
While I've found screen sharing helpful with other support teams, CrowdStrike's technical support has never...
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GeofreyMwaseba
SOC Analyst at a financial services firm
We have contacted technical support multiple times. I would rate the technical support a three and a half out of...
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Anonymous User
Information Technology Infrastructure Manager (Region 2 IT Manager) at a transportation company
I have had a very limited experience with the customer support team. So, their response time was far worse than any...
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Anonymous User
IT Director at a computer software company
The technical support is good.
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Jim McCartney
Information Security Analyst at a insurance company
The technical support has been pretty good. They are usually very responsive. We haven't had to escalate anything....
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Anonymous User
Security, Risk and Compliance Officer at a tech services company
It is a fully managed service, So, we have 24/7 support. It is not technical support. It is a dedicated team, and...
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Anonymous User
Senior security consultant at a computer software company
The first level of support is with us. If I'm not able to solve an issue, then I'll raise a case to Falcon with the...
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Kayla Rochester Clarke
ICT Director at a government
When we recently got the licenses, we were told to do something. When we observed that we didn't want to transfer...
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Anonymous User
Global Data Protection/Privacy Manager, FIP, CIPP/E, CIPM, CISSP at a manufacturing company
I've never been in touch with technical support. A different team handles that aspect. I cannot speak to how helpful...
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Anonymous User
Infrastructure and support manager at a healthcare company
I have been in contact with technical support and they seemed competent, as well as quick to respond. I would rate...
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Anonymous User
Head Of Information Security at a financial services firm
Our only experience in terms of contacting the technical support team for CrowdStrike Falcon Complete was during...
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Natthapong Prayadsub
IT Infrastructure Manager at a computer software company
I haven't contacted technical support. Therefore, I can't make an assessment of their services.
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Anonymous User
IT Specialist at a consultancy
I would rate customer service and support a ten. I am very satisfied with the support.
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Review 1 of 30

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Technical Support

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