Compare CrowdStrike vs Open Systems

CrowdStrike

Based on 276 reviews.

Open Systems

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Open Systems Managed Detection and Response

Kemet, Vitra, UBS, Sulzer, Altana

Open Systems Endpoint Detection and Response

Marquardt, Sika, Partners Group, UBS, Sulzer, Altana

Popular Solutions

CrowdStrike Falcon

42 reviews

CrowdStrike Falcon Complete MDR

13 reviews

CrowdStrike Falcon Cloud Security

22 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Comms Service Provider

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
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HectorRios
IT COMMUNICATIONS AND NETWORKS at a legal firm
We are currently finishing the configuration of the solution, making the playbooks and configurations with the use...
Read full review of CrowdStrike Observability »
Sachin Bode
IT Manager at a manufacturing company
We switched from Trend Micro products to CrowdStrike Falcon Complete MDR. Previously, our internal team was managing...
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Waleed Omar
Information Security Specialist at a educational organization
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
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Waleed Omar
Information Security Specialist at a educational organization
We are using CrowdStrike multiple modules within CrowdStrike. We are using CrowdStrike as an EDR, as an asset...
Read full review of CrowdStrike Falcon Exposure Management »

Review 1 of 5

No Data Available

Customer Service

Waleed Omar
Information Security Specialist at a educational organization
CrowdStrike Falcon's technical support is good.
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Dan Brunnquell
Director Of Information Technology at a financial services firm
Trying to get somebody on the phone might not always be the easiest thing, but they usually respond in a fairly...
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Shubham Sinha.
Senior Principal Information Security Analyst at a tech vendor
I would rate them a seven out of ten. They take a lot of time to come back to us.
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Debjoy Biswas
Consulting Manager at a tech vendor
I have not worked directly with the technical support team of CrowdStrike Falcon Complete. My company has a different...
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Sampath Acharya
Technical Associate at a tech services company
For technical support, I would rate it as a nine out of ten. There are no complaints about the support.
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Ric Cabrera
IT Consultant - Applications & Technology at a healthcare company
Support is pretty transparent for me. We've had probably five or six incidents, and they were minor, however, then...
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Dario Bigi
Cybersecurity Analyst at a security firm
CrowdStrike's technical support is excellent. The team is highly knowledgeable and provides comprehensive assistance.
Read full review of CrowdStrike Falcon Cloud Security »
Abhimanyu Raj
Senior Consultant at a consultancy
I think the customer service is good. I would rate it as eight or nine, maybe even nine out of ten.
Read full review of CrowdStrike Falcon Sandbox »
Muhammad Fahad
Assistant Director to ACIR at a government
The L1 engineer should be more technical to improve the support.
Read full review of CrowdStrike Falcon Complete MDR »
Gogineni Venkatachowdary
Cloud Operations Center Analyst at a pharma/biotech company
Technical support is great.
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Abraham Pasamar
CEO at a outsourcing company
The customer service and support are satisfactory.
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Renju Varghese
General Manager at a computer software company
The support is good from CrowdStrike Falcon Complete. We call them and we have a response immediately. They could...
Read full review of CrowdStrike Falcon Complete MDR »
FlorianKastler
Engineer Avan Vente at a tech services company
The support from CrowdStrike Falcon Complete is very fast. The support could improve if it was in the French...
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Ayieko Margaret
Pre-Sales Engineer
We just went through training and were able to do most things ourselves. We haven't needed technical support.
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Anonymous User
Solutions Architect at a tech services company
They are very responsive. I'd definitely rate them a solid nine.
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Security Analyst at a computer software company
The technical support is good, they are available for our needs.
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Anonymous User
IT Director at a computer software company
The technical support is good.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Consultant at a computer software company
My experience has been good so far.
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Anonymous User
AVP of Tech at a insurance company
I've never dealt with technical support.
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Jim McCartney
Information Security Analyst at a insurance company
The technical support has been pretty good. They are usually very responsive. We haven't had to escalate anything....
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Bhupesh-Sharma
Large account Manager at a media company
Technical support depends on a system integrator. CrowdStrike technical support regarding Identity Protection has a...
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Anonymous User
Head Of Infrastructure at a insurance company
Their customer support is good. I've always gotten the answers that I needed timely and with the content I needed.
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CanbolatAydin
Product Manager at a tech services company
I have contacted customer support four times and they have a very quick response time which is really satisfying. I...
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MTHULISI-KUMALO
Junior Security Engineer at a computer software company
I'm very happy with CrowdStrike's technical support.
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KajeevanRajanayagam
Cyber Security Manager at a healthcare company
My team has interacted with tech support and I believe the issues were resolved in a timely manner.
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Anonymous User
Director Of Infrastructure Solutions at a computer software company
Support is very helpful. They are responsive and able to assist and answer our questions. We are happy wit the level...
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Anil Kishore
Lead Engg. Information Assurance at a computer software company
CrowdStrike support is good, but in some cases, it takes time to resolve on-premises solutions. I would rate the...
Read full review of Falcon LogScale »
Mohamed-Atta
Section Head at a energy/utilities company
My interaction with technical support for CrowdStrike Falcon was fine; they supported me and provided a solution for...
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Anonymous User
Information Security, Sr. Analyst at a wholesaler/distributor
I would rate the technical support that we received during the deployment, as well as post-deployment, very well....
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Suryaa Kiran
Security Engineer at a computer software company
The support is good.
Read full review of CrowdStrike Falcon Exposure Management »

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Technical Support

No Data Available

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