Compare CrowdStrike vs Proficio

CrowdStrike

Based on 356 reviews.

Proficio

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Proficio Managed Detection and Response

Lewis and Clark College, BDP International

Proficio Managed Endpoint Detection and Response

Lewis and Clark college

Popular Solutions

CrowdStrike Falcon

53 reviews

CrowdStrike Falcon Complete MDR

16 reviews

CrowdStrike Falcon Cloud Security

13 reviews

Top Industries

Outsourcing Company

10%

Financial Services Firm

Manufacturing Company

Computer Software Company

Construction Company

23%

Comms Service Provider

20%

Financial Services Firm

10%

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
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Anonymous User
Security Analyst at a real estate/law firm
The security challenges and resource constraints that led our organization to choose CrowdStrike Falcon Complete MDR...
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Kapil Sanubala
IAM Senior Software Engineer at MGM Resorts International
I work on Identity Governance for this solution. We onboard the logs into the SIEM, into CrowdStrike Falcon, and we...
Read full review of CrowdStrike Falcon Next-Gen SIEM »
Anonymous User
Senior Manager at a consultancy
I tend to focus on SIEM implementations, so using CrowdStrike Falcon Insight XDR involves getting that agent out...
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Anonymous User
System Architect at a university
I use the capability of Charlotte AI that allows me to analyze logs most often. I give it a bunch of logs, and...
Read full review of Charlotte AI »

Review 1 of 5

No Data Available

Customer Service

Mohd. Asif Khan
Co-Founder & Director at VSAM Technologies
Technical support received a rating of 4 out of 10.
Read full review of CrowdStrike Observability [EOL] »
Ali Minissi
Group IT Director - Technical Operations at a construction company
The technical support is responsive.
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Park Armstrong
Chief Technical and Solution Architect at Vertigo Inc.
CrowdStrike Falcon needs to better its SE sales engineer team. The people didn't fully understand all the different...
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Akash Jogbond
Team Lead at Foresight Software Solutions
The customer service and support team are very good but it can be challenging to get hold of them.
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Younghoon-Youn
Director of Security Solution Business at a wholesaler/distributor
The support team responses are often a little bit slow. I would rate them a three out of five.
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Edith Ibacache
NTT at Sonda S.A.
Technical support is good.
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Abhimanyu Raj
Senior Consultant at Ernst & Young
I think the customer service is good. I would rate it as eight or nine, maybe even nine out of ten.
Read full review of CrowdStrike Falcon Sandbox »
Oleg Cherevko
Information security & IT technology Engineer at SI BIS LLC
The technical support is very easy to reach and helpful; I would rate it as ten out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
Nakul Chopra
Owner at IT Solution
We have yet to contact technical support. I can't speak to how their services are.
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Abhishek A
Trainee Engineer at COMPASS IT Solutions & Services Pvt.Ltd.
I'm not aware of any Falcon Complete technical support. But I am aware of the technical support for the other module....
Read full review of CrowdStrike Falcon Complete MDR »
John Seaver
Director Of Information Technology at DLZ Construction Svs.
The technical support do a good job.
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Anonymous User
Specialist, Lead Desktop Support at a energy/utilities company
I rate the technical support from CrowdStrike Falcon a five out of five.
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BambangTrisilo
IT consultant at Asuransi Ramayana
Technical support from CrowdStrike Falcon is good because usually in Indonesia we have a partner, and if the partner...
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StevenSusman
Manager,Information Security
The customer support from CrowdStrike is superb. I would rate the customer support a 10 on a scale of 1 to 10.
Read full review of CrowdStrike Falcon Complete MDR »
Naeem Afzal
IT Manger at Dubai precast LLc
We have not experienced any issues with technical support from CrowdStrike Observability, but I don't know the exact...
Read full review of CrowdStrike Observability [EOL] »
Senthil Kumar Manian
Director at Zuci Systems
I frequently contact CrowdStrike's support and generally find it to be mostly good. There are options for either...
Read full review of CrowdStrike Observability [EOL] »
Anonymous User
IT Manager at a insurance company
The customer support is very good. I would rate the customer support a perfect ten.
Read full review of CrowdStrike Falcon Guardian (AIDR) »
Anonymous User
Security, Risk and Compliance Officer at a tech services company
It is a fully managed service, So, we have 24/7 support. It is not technical support. It is a dedicated team, and...
Read full review of CrowdStrike Falcon Complete MDR »
Mitch Milbrandt
Manager at Azuria Water Solutions
I would evaluate customer service and technical support as still top-notch.
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Anonymous User
Vice President, Information & Security at a tech vendor
I evaluate customer service and technical support as extreme and top of the line.
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GeofreyMwaseba
SOC Analyst at a financial services firm
We have contacted technical support multiple times. I would rate the technical support a three and a half out of...
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Edward-Walton
Security Principal at Trifecta Cloud Security Solutions
There are two numbers to reach out to the technical support team. Considering the time taken to reach out to them...
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Anonymous User
IT Specialist at a consultancy
I would rate customer service and support a ten. I am very satisfied with the support.
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Anonymous User
Senior Financial Analyst - Data Analytics at a energy/utilities company
I would say technical support is fairly good. They understand the technology quite well so they are able to support...
Read full review of CrowdStrike Falcon »
Sanjay Dahiya
Global IT Infrastructure Manager at TMF Group
We get a lot of proactive support from Crowdstrike. Before anything enters our environment, we get a lot of...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Security Analyst at a insurance company
While I've found screen sharing helpful with other support teams, CrowdStrike's technical support has never...
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Anonymous User
Deputy Manager Of Information Technology at a consultancy
They have been very responsive. There are no concerns about their service.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Team Lead for Global Security at a non-tech company
Support has been very good.
Read full review of CrowdStrike Falcon Complete MDR »
Jim McCartney
Information Security Analyst at a insurance company
The technical support has been pretty good. They are usually very responsive. We haven't had to escalate anything....
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Anonymous User
Manager, Information Security at a leisure / travel company
I would evaluate customer service and technical support by saying that every time I have had to access it, they have...
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Review 1 of 30

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Technical Support

No Data Available

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