Compare CrowdStrike vs SentinelOne

CrowdStrike

Based on 268 reviews.

SentinelOne

Based on 364 reviews.

Latest Research

Buyer's Guide

CrowdStrike Falcon vs. SentinelOne Singularity Complete

September 2025

SentinelOne Singularity Complete vs. CrowdStrike Falcon

Updated: September 2025

Buyer's Guide

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

September 2025

SentinelOne Singularity Cloud Security vs. CrowdStrike Falcon Cloud Security

Updated: September 2025

Buyer's Guide

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

September 2025

SentinelOne Vigilance vs. CrowdStrike Falcon Complete MDR

Updated: September 2025

Buyer's Guide

CrowdStrike Falcon vs. SentinelOne Singularity Complete

September 2025

CrowdStrike Falcon vs. SentinelOne Singularity Complete

Updated: September 2025

Buyer's Guide

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

September 2025

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

Updated: September 2025

Buyer's Guide

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

September 2025

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

Updated: September 2025

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

CrowdStrike Falcon

49 reviews

CrowdStrike Falcon Complete MDR

17 reviews

CrowdStrike Falcon Cloud Security

27 reviews

SentinelOne Singularity Complete

61 reviews

SentinelOne Singularity Cloud Security

102 reviews

SentinelOne Singularity Identity

10 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chethan R
Windows Security Patching Operation III (Cyber Operations) at CBTS
We mostly use CrowdStrike Falcon Cloud Security for different clients across the globe, and we have installed all the...
Read full review of CrowdStrike Falcon Cloud Security »
HectorRios
IT COMMUNICATIONS AND NETWORKS at Américas BPS
We are currently finishing the configuration of the solution, making the playbooks and configurations with the use...
Read full review of CrowdStrike Observability »
Waleed Omar
Information Security Specialist at Arab Open University
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
Read full review of CrowdStrike Falcon »
Waleed Omar
Information Security Specialist at Arab Open University
We are using CrowdStrike multiple modules within CrowdStrike. We are using CrowdStrike as an EDR, as an asset...
Read full review of CrowdStrike Falcon Exposure Management »
Muhammad Fahad
Assistant Director to ACIR at Board Of Revenue
There are several use cases for CrowdStrike Falcon Complete MDR. The main ones include 24/7 threat monitoring,...
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 5

Daniel Giacomelli
Security and Compliance at a outsourcing company

Read full review of SentinelOne Singularity Complete »
Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
Read full review of SentinelOne Singularity Identity »
Prathamesh Samant
Presales Manager at a tech services company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
Read full review of SentinelOne Singularity MDR »
Satyavijay Chavan
Information Security Engineer at DataVigilant Infotech
As an engineer, I'm using the solution for managing infrastructure and security posture management. It's primarily...
Read full review of SentinelOne Singularity Cloud Security »
Dennis Becker
Managing Director at MaDaTec GmbH
Speaking about the use cases for SentinelOne Vigilance, people are usually using these products for protecting their...
Read full review of SentinelOne Vigilance »

Review 1 of 5

Customer Service

KismatKunwar
Security Analyst at Raechal Enterprises Pvt Ltd
CrowdStrike's technical support is very good, and I would give them a ten out of ten.
Read full review of CrowdStrike Falcon Complete MDR »
Akash Jogbond
Team Lead at Foresight Software Solutions
The customer service and support team are very good but it can be challenging to get hold of them.
Read full review of CrowdStrike Falcon »
Abhishek A
Trainee Engineer at COMPASS IT Solutions & Services Pvt.Ltd.
We have a Technical Account Manager (TAM). We can directly call them and raise a ticket. Initially, it was a six or...
Read full review of CrowdStrike Falcon »
Jawaria Abbas
Security Engineer at a computer software company
I would rate CrowdStrike's support team a three out of ten. Their support is unacceptable for us. We are doing some...
Read full review of CrowdStrike Falcon »
Mahmoud_Yassin
CTSO at Cyb3r
Support is provided based on the service level availed from CrowdStrike. I would rate the basic tech support a six...
Read full review of CrowdStrike Falcon Cloud Security »
Shaik Shaheer
Security | SIEM Engineer at a tech services company
Around six months ago, we engaged in a workshop with one of CrowdStrike's Subject Matter Experts. During this...
Read full review of Falcon LogScale »
Madhawa Liyanage
Cyber Security Consultant - Defensive Security at DeltaSpike Pvt Ltd
We used the support at the initial stages of deployment and the support was good. I became familiar with the tool...
Read full review of CrowdStrike Falcon »
Gogineni Venkatachowdary
Cloud Operations Center Analyst at a pharma/biotech company
Technical support is great.
Read full review of CrowdStrike Falcon »
Krishna .R
Cyber Security Regional Head at a computer software company
If customers want technical support, they need to subscribe to a special service that they need to pay for. When it...
Read full review of CrowdStrike Falcon »
Suzan Demir
Sales Operations Specialist at ADEO IT Consulting Services
CrowdStrike's technical support is good, I haven't heard any complaints about it.
Read full review of CrowdStrike Falcon Complete MDR »
Khushru_Mistry
Chief Technology Officer at GM Modular
We have not had occasion to contact technical support.
Read full review of CrowdStrike Falcon Complete MDR »
Jai Prakash Sharma
Vice President, Technology Operations at InfoEdge India Ltd
I have contacted CrowdStrike for issues, and the response was poor. That particular experience was pretty bad, with...
Read full review of CrowdStrike Falcon »
Naveen Nelavigi
Senior Security Analyst at Ernst & Young
I rate CrowdStrike support eight out of ten. They respond quickly on weekdays, but the weekend response times are...
Read full review of CrowdStrike Falcon »
Otis Brinson
Principal at GoTo Foods
I would say the tool's customer service has been able to respond and give us the answers that we needed. I rate the...
Read full review of CrowdStrike Falcon Complete MDR »
Jeremy S.
Director of IT at a tech services company
The technical support is excellent. I've only used it a couple of times and they were extremely responsive and very...
Read full review of CrowdStrike Falcon »
Martin Huňa
BDM at Exclusive Networks Czechia
It's difficult for me to rate their technical support since I'm not using it much. However, when we created tickets...
Read full review of CrowdStrike Falcon Exposure Management »
Anonymous User
Information Technology Manager and ISMS Auditor at a consultancy
The technical support is excellent.
Read full review of CrowdStrike Falcon Complete MDR »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
I would rate the technical support from CrowdStrike as good, actually more than good.
Read full review of CrowdStrike Falcon »
Anonymous User
Head Of Information Security (CISO) at a financial services firm
I had to contact support for some minor issues and they were able to help us out pretty well.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Senior Cyber Security Analyst
The technical support is pretty good. They're trained in their product and they have a system in place where if the...
Read full review of CrowdStrike Falcon »
Anonymous User
Technical Architect at a consultancy
There has not been any contact with technical support or community support. I have been able to do what I needed...
Read full review of CrowdStrike Falcon »
Anonymous User
AVP of Tech at a insurance company
I've never dealt with technical support.
Read full review of CrowdStrike Falcon »
Parikshit Goutam
IT Manager at a consultancy
We can call the tech support, if needed. Then, they have a dedicated rep for us.
Read full review of CrowdStrike Falcon »
Anonymous User
Partner at Fortium Partners: Interim, virtual & fractional CISO and CPO at a tech services company
I have interacted with them, and they are excellent.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Senior Technology Consultant at a tech services company
They're good on official channels and non-official channels.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Chief Information Security Officer at a hospitality company
We have been in touch with CrowdStrike technical support and they have been very supportive.
Read full review of CrowdStrike Falcon »
Adeeb Khan
Senior Data Hosting and Security Special at Two aquate
We get support from their local vendors. We have a lot of local support. If they cannot handle the case, they...
Read full review of CrowdStrike Falcon »
Jim McCartney
Information Security Analyst at a insurance company
The technical support has been pretty good. They are usually very responsive. We haven't had to escalate anything....
Read full review of CrowdStrike Falcon »
Anonymous User
IT Analyst at a government
I have used their technical support, and they are good. I would rate them a four out of five.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Consultant at a computer software company
My experience has been good so far.
Read full review of CrowdStrike Falcon »

Review 1 of 30

Jai Prakash Sharma
Vice President, Technology Operations at InfoEdge India Ltd
I would rate their support a six out of ten because the issues that I had reported were not resolved. As a strategic...
Read full review of SentinelOne Singularity Complete »
Laurie Reynolds
Threat and Vulnerability Manager at GBG Plc
My impression of SentinelOne as a strategic security partner is very positive. In terms of support, for a lot of...
Read full review of SentinelOne Singularity Complete »
Sathvik Kallepalli
Cyber Defence Analyst at a media company
We regularly contact the technical support team about some UI glitches. We provide them with feedback on these...
Read full review of SentinelOne Singularity Cloud Security »
Jadeja
Group Company IT Infrastructure IT Admin at a retailer
I rate SentinelOne support eight out of 10.
Read full review of SentinelOne Singularity Identity »
Shashank N.
Cloud Security Engineer at Razorpay
I rate SentinelOne Singularity Cloud Security support 8 out of 10. From the deployment until December of last year,...
Read full review of SentinelOne Singularity Cloud Security »
Gbemisola Osunrinde
Service Assurance Executive at Infoprive
SentinelOne's technical support is helpful and competent.
Read full review of SentinelOne Singularity Complete »
William Mailhot
Pre-sales Engineer at a tech services company
My interaction with technical support was pleasant. They gave me a few tips on how to integrate the new system. They...
Read full review of SentinelOne Singularity Cloud Security »
Michael Mcdonald.
Senior Security Consultant at First Technology
I would rate the technical support of SentinelOne as an eight out of ten.
Read full review of SentinelOne Singularity Complete »
Evelyn Mauricio
Sr. Network Admin at Continental Carbon Company, Inc.
Their support has been great. I do not know whether it is because of the type of support that we have. We have the...
Read full review of SentinelOne Singularity Identity »
Chris East
IT Manager at a tech vendor
Technical support is quick and provides great documentation to explain issues and remove agents.
Read full review of SentinelOne Singularity Complete »
Mitchell Ayers
IT Manager at a construction company
I contacted their technical support at the very beginning when I was rolling things out, but it was not a major...
Read full review of SentinelOne Singularity Complete »
SouravGhosh1
Junior Cloud Engineer at Federal Bank of India
We have dealt with support in the past. They were helpful.
Read full review of SentinelOne Singularity Cloud Security »
Sumit Saxena.
Senior Consultant at a consultancy
We have 24/7 support, but it is just moderate.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Sr. Security Engineer at a healthcare company
I don't have access to create tickets. The vendor removed the ability. I need to talk with our MSSP for support. They...
Read full review of SentinelOne Singularity Complete »
Hafizur Shaikh
Network security engineer at a computer software company
I would rate the technical support as nine out of ten.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Head of Information Technology at a healthcare company
Support is very good, and their help is immediate.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Sr. Information Security Manager at a computer software company
They have excellent support. There are security vendors who take up to 48 hours to just answer back a "Hello,"...
Read full review of SentinelOne Singularity Complete »
Pritam Kanekar
AWS Cloud Engineer at ACC Ltd
The technical support is good. They've assisted us on multiple occasions with implementing new policies and creating...
Read full review of SentinelOne Singularity Cloud Security »
Yash Deshmukh
Cloud Engineer at a construction company
I never used their support in 1.5 years. A different team interacted with them.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Senior Cybersecurity Engineer at a computer software company
We contact technical support weekly. They are helpful and respond quickly. Additionally, there is a built-in chatbot...
Read full review of SentinelOne Singularity Cloud Security »
Prathamesh Borse
Cloud engineer at a construction company
Sometimes, the response time of the support team is lagging.
Read full review of SentinelOne Singularity Cloud Security »
Bernhard Brandel
CISO at Katholische Universität Eichstätt-Ingolstadt
I am highly satisfied with their technical support; it is truly excellent. I would rate it ten out of ten.
Read full review of SentinelOne Singularity Complete »
MOHITH PULIVENDULA
Sr security engineer at Halodoc
Their technical support is top-notch. I made friends there.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Data Analyst at a legal firm
The technical support has been very helpful and responsive. I had no issues, and I am very happy with the outcome.
Read full review of SentinelOne Singularity Identity »
Marc Mould
Senior Consultant at CGI
We have partnered closely with SentinelOne, and they have been responsive to our needs as integrators and those of...
Read full review of SentinelOne Singularity Identity »
Navindu Dissanayake
Engineer - Cyber Security at a tech services company
The response time of customer service could be improved.
Read full review of SentinelOne Singularity Complete »
Steve Pender
Managing Member at Pender & Associates
We very seldom needed to use technical support.
Read full review of SentinelOne Vigilance »
Qais Qurbany
Senior IT Security Analyst at a comms service provider
I have raised a lot of tickets, and their support is very good. However, with other members, when we have raised...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cybersecurity Service Manager at a manufacturing company
Support responds in less than a day. SentinelOne is a top partner in the industry.
Read full review of SentinelOne Singularity Complete »
Anonymous User
CISO at a computer software company
They offer fairly decent technical support. We've not had any major challenges with them so far. The support team has...
Read full review of SentinelOne Singularity Complete »

Review 1 of 30

Technical Support

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