Compare CrowdStrike vs SentinelOne

CrowdStrike

Based on 275 reviews.

SentinelOne

Based on 373 reviews.

Latest Research

Buyer's Guide

CrowdStrike Falcon vs. SentinelOne Singularity Complete

January 2026

SentinelOne Singularity Complete vs. CrowdStrike Falcon

Updated: January 2026

Buyer's Guide

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

December 2025

SentinelOne Singularity Cloud Security vs. CrowdStrike Falcon Cloud Security

Updated: December 2025

Buyer's Guide

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

January 2026

SentinelOne Vigilance vs. CrowdStrike Falcon Complete MDR

Updated: January 2026

Buyer's Guide

CrowdStrike Falcon vs. SentinelOne Singularity Complete

January 2026

CrowdStrike Falcon vs. SentinelOne Singularity Complete

Updated: January 2026

Buyer's Guide

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

December 2025

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

Updated: December 2025

Buyer's Guide

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

January 2026

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

Updated: January 2026

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

CrowdStrike Falcon

46 reviews

CrowdStrike Falcon Complete MDR

15 reviews

CrowdStrike Falcon Cloud Security

24 reviews

SentinelOne Singularity Complete

48 reviews

SentinelOne Singularity Cloud Security

103 reviews

SentinelOne Singularity Identity

8 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Government

Computer Software Company

15%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
HectorRios
IT COMMUNICATIONS AND NETWORKS at a legal firm
We are currently finishing the configuration of the solution, making the playbooks and configurations with the use...
Read full review of CrowdStrike Observability »
Waleed Omar
Information Security Specialist at a educational organization
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
Read full review of CrowdStrike Falcon »
Waleed Omar
Information Security Specialist at a educational organization
We are using CrowdStrike multiple modules within CrowdStrike. We are using CrowdStrike as an EDR, as an asset...
Read full review of CrowdStrike Falcon Exposure Management »
Muhammad Fahad
Assistant Director to ACIR at a government
There are several use cases for CrowdStrike Falcon Complete MDR. The main ones include 24/7 threat monitoring,...
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 5

GANESAN K
Senior Technical Engineer at a security firm
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
Daniel Giacomelli
Security and Compliance at a outsourcing company

Read full review of SentinelOne Singularity Complete »
Prathamesh Samant
Presales Manager at a computer software company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
Read full review of SentinelOne Singularity MDR »
GANESAN K
Senior Technical Engineer at a security firm
I have worked with Singularity Platform, and I'm well-versed with Cloud Security, but I have not worked with the AI...
Read full review of Singularity Platform »
Satyavijay Chavan
Information Security Engineer at a security firm
As an engineer, I'm using the solution for managing infrastructure and security posture management. It's primarily...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 5

Customer Service

Alvaro De Leon
Infrastructure and Support Supervisor at a healthcare company
The technical support is good.
Read full review of CrowdStrike Falcon Cloud Security »
Jawaria Abbas
Security Engineer at a computer software company
I would rate CrowdStrike's support team a three out of ten. Their support is unacceptable for us. We are doing some...
Read full review of CrowdStrike Falcon »
Abhimanyu Das
Senior Associate at a tech vendor
Customer support for CrowdStrike Falcon Cloud Security is good; I find it satisfactory. I would rate the customer...
Read full review of CrowdStrike Falcon Cloud Security »
AJITHH G
Solution Engineer at a comms service provider
We have not had any issues with technical support. Much of what we use is online documentation.
Read full review of CrowdStrike Falcon »
RageshSingh
Cyber Security Engineer at a computer software company
Technical support has been very good. They are very helpful. It's a strong point for the product.
Read full review of CrowdStrike Falcon Complete MDR »
Sandeep Sehrawat
Information Technology Security Consultant at a computer software company
CrowdStrike support is great. Palo Alto and CrowdStrike both have outsourced support.
Read full review of CrowdStrike Falcon »
Robert S. Balter
Owner at a legal firm
I rate CrowdStrike support 10 out of 10. It's an email-based procedure. You create a case, and they notify you when...
Read full review of CrowdStrike Falcon »
Ravikant Kaware
Lead Engineer at a tech services company
While there may be delays due to time zones, the technical support itself is good.
Read full review of CrowdStrike Falcon Cloud Security »
Jay Majumdar
IT Operations at a non-profit
I have not contacted the technical support from CrowdStrike Falcon Complete.
Read full review of CrowdStrike Falcon Complete MDR »
Bhim Arora
Group Manager at a tech vendor
Response resolution time is too high.
Read full review of CrowdStrike Falcon »
Ben Nnatuanya
Manager, Security Operations Centre at a computer software company
The solution's technical support is handled centrally by CrowdStrike, and the support was also good and knowledgeable.
Read full review of CrowdStrike Falcon »
Anonymous User
Security, Risk and Compliance Officer at a tech services company
It is a fully managed service, So, we have 24/7 support. It is not technical support. It is a dedicated team, and...
Read full review of CrowdStrike Falcon Complete MDR »
WillyVerplancke
Senior Account Manager at a tech services company
Their support is top-notch. They're very dedicated. Their experts are online when you need them.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Information Security, Sr. Analyst at a wholesaler/distributor
I would rate the technical support that we received during the deployment, as well as post-deployment, very well....
Read full review of CrowdStrike Falcon »
Anonymous User
Senior security consultant at a computer software company
The first level of support is with us. If I'm not able to solve an issue, then I'll raise a case to Falcon with the...
Read full review of CrowdStrike Falcon Complete MDR »
BambangTrisilo
IT consultant at a insurance company
Technical support from CrowdStrike Falcon is good because usually in Indonesia we have a partner, and if the partner...
Read full review of CrowdStrike Falcon »
Anonymous User
Cyber Security Engineer at a legal firm
They have been very on point and helpful. I have never had to ask them where they are. They are always following up...
Read full review of CrowdStrike Falcon »
Anonymous User
Solutions Architect at a tech services company
They are very responsive. I'd definitely rate them a solid nine.
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Dy General Manager at a real estate/law firm
Due to the fact that we are still running a POC, we have direct access to the principal on the contract. They have...
Read full review of CrowdStrike Falcon »
GeofreyMwaseba
SOC Analyst at a financial services firm
We have contacted technical support multiple times. I would rate the technical support a three and a half out of...
Read full review of CrowdStrike Falcon »
Anonymous User
Group CIO at a construction company
The technical support team is in the middle range and not very good. We have a dedicated team from CrowdStrike...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Security Analyst at a insurance company
While I've found screen sharing helpful with other support teams, CrowdStrike's technical support has never...
Read full review of CrowdStrike Falcon »
Anonymous User
IT Security Operations Security Specialist at a insurance company
For technical support, I open a ticket with the MSP, and they deal with it. Our MSP is excellent at resolving support...
Read full review of CrowdStrike Falcon »
John Seaver
Director Of Information Technology at a engineering company
The technical support do a good job.
Read full review of CrowdStrike Falcon »
Smaan Boonsamorn
Senior Solution Manager at a tech services company
The technical support is good. However, the technical support is outsourced to India which causes some language...
Read full review of CrowdStrike Falcon Complete MDR »
Natthapong Prayadsub
IT Infrastructure Manager at a computer software company
I haven't contacted technical support. Therefore, I can't make an assessment of their services.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Head Of Information Security at a financial services firm
Our only experience in terms of contacting the technical support team for CrowdStrike Falcon Complete was during...
Read full review of CrowdStrike Falcon Complete MDR »
Sanjay Dahiya
Global IT Infrastructure Manager at a financial services firm
We get a lot of proactive support from Crowdstrike. Before anything enters our environment, we get a lot of...
Read full review of CrowdStrike Falcon Complete MDR »
MadhavReddy
Senior manager at a tech services company
Technical support from CrowdStrike Observability rates between seven to eight out of ten.
Read full review of CrowdStrike Observability »
Anonymous User
Director Of Infrastructure Solutions at a computer software company
Support is very good. They were very helpful during setup. They got back to us pretty quickly. We haven't had any...
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 30

Ashish Dubey
Lead Security Analyst at a tech services company
I haven't contacted the technical support for SentinelOne, but many of my colleagues had experience getting...
Read full review of SentinelOne Singularity Complete »
Vivek Yamgawali
Cloud Developer at a construction company
I would rate the customer service and support as eight out of ten.
Read full review of SentinelOne Singularity Cloud Security »
Sushovan Nandan
Sr Manager DevSecOps at a computer software company
The technical support is responsive and they stay in contact with us.
Read full review of SentinelOne Singularity Cloud Security »
Vijay Mohan
Senior Manager INFOSEC AND Risk ASSESSMENT Engineering at a tech services company
I have used the support team from SentinelOne Singularity. I rate the support from SentinelOne Singularity a four out...
Read full review of SentinelOne Singularity Complete »
Claudio Lavazza
Security Expert at a healthcare company
5 star. Very fast and very professional. P.S.: I cannot edit “Pros” and “Cons”
Read full review of SentinelOne Singularity Complete »
Mitchell Ayers
IT Manager at a construction company
I contacted their technical support at the very beginning when I was rolling things out, but it was not a major...
Read full review of SentinelOne Singularity Complete »
SouravGhosh1
Junior Cloud Engineer at a non-tech company
We have dealt with support in the past. They were helpful.
Read full review of SentinelOne Singularity Cloud Security »
Brian Fulmer
IT Manager at a construction company
I rate SentinelOne support nine out of 10. I wish our other vendors had tech support as good as SentinelOne. I can...
Read full review of SentinelOne Singularity Complete »
Ahmed Elbokhari
IT Security Engineer at a manufacturing company
We have used technical support a few times, and they were excellent and very competent.
Read full review of SentinelOne Singularity Complete »
Olive Kusumbara
Consultant at a tech services company
I think technical support is quite good; we have been in contact quite occasionally, and they provide expected answers.
Read full review of SentinelOne Singularity Complete »
Sathvik Kallepalli
Cyber Defence Analyst at a media company
We regularly contact the technical support team about some UI glitches. We provide them with feedback on these...
Read full review of SentinelOne Singularity Cloud Security »
Ian Sterling
Analyst Information Security at a healthcare company
I am blown away by their support. Every time I reach out to my customer service manager, they are returning questions...
Read full review of SentinelOne Singularity Complete »
Gbemisola Osunrinde
Service Assurance Executive at a tech services company
SentinelOne's technical support is helpful and competent.
Read full review of SentinelOne Singularity Complete »
Shashank N
Security Engineer-DevSecOps at a computer software company
We could just contact the CEO directly with any questions. It was a small team back then, but I don't think that's...
Read full review of SentinelOne Singularity Cloud Security »
Koen Eersels
System Engineer at a healthcare company
I have issued some tickets to technical support and they were very responsive.
Read full review of SentinelOne Singularity Complete »
Saket Taneja
Cyber Security Manager at a tech vendor
Technical support is good. They help us out on certain details. We can submit tickets in order to get assistance.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Senior IT Consultant at a tech services company
Their support is very good. I would rate them a five out of five.
Read full review of SentinelOne Singularity Complete »
Corey Murillo
Information Security Analyst at a tech services company
The times I've contacted customer support, it has been really good. There was only one instance when the support was...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Security Engineer at a venture capital & private equity firm
We connect with the SentinelOne Singularity Cloud Security technical support on Slack and they are always helpful and...
Read full review of SentinelOne Singularity Cloud Security »
Neeraj Arde
Solution architect at a computer software company
Customer service and support are excellent. They respond promptly, and the technical support is knowledgeable and...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Senior Cybersecurity Engineer at a computer software company
We contact technical support weekly. They are helpful and respond quickly. Additionally, there is a built-in chatbot...
Read full review of SentinelOne Singularity Cloud Security »
Jeff Doggendorf
Operations Manager at a tech services company
SentinelOne technical support has always been very quick and responsive. We haven't used them a lot. We're a...
Read full review of SentinelOne Singularity Complete »
Tuan Le.
Security Analyst at a construction company
The first-level support needs improvement but the other levels are great.
Read full review of SentinelOne Singularity Identity »
Anonymous User
Sr Security Analyst at a computer software company
The technical support is good. The team responds within 24 hours and resolves all the issues we raise. The team also...
Read full review of SentinelOne Singularity Cloud Security »
Dennis Becker
Managing Director at a tech services company
I would rate the actual technical support from SentinelOne Vigilance a nine.
Read full review of SentinelOne Vigilance »
Anonymous User
Security Head at a financial services firm
We get technical support from the vendor.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Director - Global Information Security at a manufacturing company
Technical support started off mainly by email, but support is probably the single biggest improvement since we...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Data Analyst at a legal firm
The technical support has been very helpful and responsive. I had no issues, and I am very happy with the outcome.
Read full review of SentinelOne Singularity Identity »
Anonymous User
Sr. Security Engineer at a healthcare company
I don't have access to create tickets. The vendor removed the ability. I need to talk with our MSSP for support. They...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Enterprise Security Director at a comms service provider
The support team is very collaborative. We have a dedicated account manager who is also a part of our support line....
Read full review of SentinelOne Singularity Complete »

Review 1 of 30

Technical Support

No Data Available

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