Compare CrowdStrike vs SentinelOne

CrowdStrike

Based on 276 reviews.

SentinelOne

Based on 376 reviews.

Latest Research

Buyer's Guide

CrowdStrike Falcon vs. SentinelOne Singularity Complete

January 2026

SentinelOne Singularity Complete vs. CrowdStrike Falcon

Updated: January 2026

Buyer's Guide

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

December 2025

SentinelOne Singularity Cloud Security vs. CrowdStrike Falcon Cloud Security

Updated: December 2025

Buyer's Guide

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

January 2026

SentinelOne Vigilance vs. CrowdStrike Falcon Complete MDR

Updated: January 2026

Buyer's Guide

CrowdStrike Falcon vs. SentinelOne Singularity Complete

January 2026

CrowdStrike Falcon vs. SentinelOne Singularity Complete

Updated: January 2026

Buyer's Guide

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

December 2025

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

Updated: December 2025

Buyer's Guide

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

January 2026

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

Updated: January 2026

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

CrowdStrike Falcon

42 reviews

CrowdStrike Falcon Complete MDR

13 reviews

CrowdStrike Falcon Cloud Security

22 reviews

SentinelOne Singularity Complete

48 reviews

SentinelOne Singularity Cloud Security

103 reviews

SentinelOne Singularity Identity

8 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Computer Software Company

14%

Financial Services Firm

11%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
HectorRios
IT COMMUNICATIONS AND NETWORKS at a legal firm
We are currently finishing the configuration of the solution, making the playbooks and configurations with the use...
Read full review of CrowdStrike Observability »
Sachin Bode
IT Manager at a manufacturing company
We switched from Trend Micro products to CrowdStrike Falcon Complete MDR. Previously, our internal team was managing...
Read full review of CrowdStrike Falcon Complete MDR »
Waleed Omar
Information Security Specialist at a educational organization
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
Read full review of CrowdStrike Falcon »
Waleed Omar
Information Security Specialist at a educational organization
We are using CrowdStrike multiple modules within CrowdStrike. We are using CrowdStrike as an EDR, as an asset...
Read full review of CrowdStrike Falcon Exposure Management »

Review 1 of 5

GANESAN K
Senior Technical Engineer at a security firm
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
Daniel Giacomelli
Security and Compliance at a outsourcing company

Read full review of SentinelOne Singularity Complete »
Prathamesh Samant
Presales Manager at a computer software company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
Read full review of SentinelOne Singularity MDR »
Mohan Janarthanan
Assosiate Vice President at a computer software company
We bought the product for endpoint protection and platform use, where we have two environments: one is the endpoint...
Read full review of Singularity Platform »
Satyavijay Chavan
Information Security Engineer at a security firm
As an engineer, I'm using the solution for managing infrastructure and security posture management. It's primarily...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 5

Customer Service

Sampath Acharya
Technical Associate at a tech services company
For technical support, I would rate it as a nine out of ten. There are no complaints about the support.
Read full review of CrowdStrike Falcon »
Rodrigo Censi
Technical Support Analyst at a computer software company
With the support of the CrowdStrike team, I rate them a ten out of ten. I don't have any problems with support....
Read full review of CrowdStrike Falcon Complete MDR »
Ali Minissi
Group IT Director - Technical Operations at a construction company
The technical support is responsive.
Read full review of CrowdStrike Falcon »
Mahmoud_Yassin
CTSO at a tech services company
Customer service and support vary based on the level of service. Premium support is excellent, but standard support...
Read full review of CrowdStrike Falcon »
Sandeep Nagar
Co-Founder and Director at a security firm
CrowdStrike Falcon Complete's technical support is very good; they respond accurately, on time, and in accordance...
Read full review of CrowdStrike Falcon Complete MDR »
Zuhair Hasan
Manager, Information Technology Security at a construction company
Frustrated by CrowdStrike's slow and inconsistent technical support, we ended up having more success researching and...
Read full review of CrowdStrike Falcon »
Ergest Alite
Head of Presales Engineering Department at a comms service provider
We contacted technical support once and there was a delay from that SOC center. We haven't contacted support again.
Read full review of CrowdStrike Falcon Complete MDR »
ManelAlvarez
Technical engineer at a computer software company
The customer service is not satisfactory for me. The support is only available in English, and my users in LATAM...
Read full review of CrowdStrike Observability »
Jai Prakash Sharma
Vice President, Technology Operations at a tech company
I have contacted CrowdStrike for issues, and the response was poor. That particular experience was pretty bad, with...
Read full review of CrowdStrike Falcon »
Dinesh Yadav
Sales Director at a tech services company
The support is excellent. We rarely need support.
Read full review of CrowdStrike Falcon »
Pedro Barros
Security Analyst at a energy/utilities company
Regarding technical support, the response time typically takes a few hours. The speed of response may be influenced...
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Solutions Architect - Infrastructure and Security at a healthcare company
The customer support is very good, earning a rating of nine out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Vice President at a financial services firm
The technical support is good but the response time can be improved.
Read full review of CrowdStrike Falcon »
Smaan Boonsamorn
Senior Solution Manager at a tech services company
The technical support is good. However, the technical support is outsourced to India which causes some language...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Consultant at a computer software company
My experience has been good so far.
Read full review of CrowdStrike Falcon »
BambangTrisilo
IT consultant at a insurance company
Technical support from CrowdStrike Falcon is good because usually in Indonesia we have a partner, and if the partner...
Read full review of CrowdStrike Falcon »
Anonymous User
Sr Telecom Analyst at a construction company
The technical support has been good the entire time. We had the one issue with the APIs but we already dealt with...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Program Manager at a energy/utilities company
Nothing is perfect in this world. There will always be positive and negative aspects associated with the product. I...
Read full review of CrowdStrike Falcon Cloud Security »
David Leonard
Head Deputy Head of IT, Information Technology's Projects & Developments Center at a energy/utilities company
I rate CrowdStrike support nine out of 10. It's fantastic.
Read full review of CrowdStrike Falcon »
Anonymous User
Chief Technology Officer at a manufacturing company
The technical support is good. We have not had any issues with them.
Read full review of CrowdStrike Falcon »
Bhupesh-Sharma
Large account Manager at a media company
I would rate the technical support from CrowdStrike as good, actually more than good.
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Marty Joplin
Server Administrator at a renewables & environment company
The technical support team often just replies to an issue with a link to an article rather than actually calling back...
Read full review of CrowdStrike Falcon »
Anonymous User
Infrastructure and support manager at a healthcare company
I have been in contact with technical support and they seemed competent, as well as quick to respond. I would rate...
Read full review of CrowdStrike Falcon Complete MDR »
Thomas Zeulner
Chief Information Security Officer at a manufacturing company
We have been in touch with technical support for a few issues. They are quite good and the response is fast.
Read full review of CrowdStrike Falcon »
Parikshit Goutam
IT Manager at a consultancy
We can call the tech support, if needed. Then, they have a dedicated rep for us.
Read full review of CrowdStrike Falcon »
Anonymous User
IT Consultant at a comms service provider
The technical support is not very good. I would rate it as an eight out of ten. One improvement could be reducing the...
Read full review of CrowdStrike Falcon »
MaheshVarma
Assistant Vice President at a financial services firm
Technical support was fantastic, however, frankly speaking, we barely had a chance to get in touch with the technical...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Group CIO at a construction company
The technical support team is in the middle range and not very good. We have a dedicated team from CrowdStrike...
Read full review of CrowdStrike Falcon Complete MDR »
Jim McCartney
Information Security Analyst at a insurance company
The technical support has been pretty good. They are usually very responsive. We haven't had to escalate anything....
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Brent Homan
Service at a paper AND forest products
The technical support so far has just been helping with the setup via the initial webinar. The technician was very...
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Review 1 of 30

Roftiel Constantine
Global Chief Information Security Officer at a manufacturing company
The technical support has been excellent. We have a customer success manager whom we meet with monthly, previously...
Read full review of SentinelOne Singularity Identity »
Sushovan Nandan
Sr Manager DevSecOps at a computer software company
The technical support is responsive and they stay in contact with us.
Read full review of SentinelOne Singularity Cloud Security »
Ronel Silawan
Network and Systems Team Lead at a energy/utilities company
I rate SentinelOne support 9 out of 10 because they're very responsive.
Read full review of SentinelOne Singularity Complete »
Vikram Moole
Security and Compliance Manager at a computer software company
I rate SentinelOne Singularity Cloud Security support 10 out of 10. They're excellent. When we send an email, they...
Read full review of SentinelOne Singularity Cloud Security »
David Nee;
CTO at a computer software company
Their support is very good. We have not had anything come up against that, and our staff has learned to depend on...
Read full review of SentinelOne Singularity Complete »
Greg Hansen
Director, Information Technology at a tech vendor
The support from SentinelOne has been second to none, exceeding expectations. Maybe we are in the honeymoon period,...
Read full review of SentinelOne Singularity Complete »
GururajDoni
Mssp architect at a tech services company
The solution's technical support is knowledgeable.
Read full review of SentinelOne Singularity Identity »
Anonymous User
CISO at a computer software company
They offer fairly decent technical support. We've not had any major challenges with them so far. The support team has...
Read full review of SentinelOne Singularity Complete »
Semih Sahin
Developer
Technical support is great. They are very responsive. For example, today, if I open a ticket, they will likely give...
Read full review of SentinelOne Singularity Complete »
AmitVerma3
Cloud Engineer at a construction company
The technical support is highly knowledgeable and reliable in security matters. I would rate their support a nine out...
Read full review of SentinelOne Singularity Cloud Security »
Neeraj Arde
Solution architect at a computer software company
Customer service and support are excellent. They respond promptly, and the technical support is knowledgeable and...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Cyber Security Engineer at a manufacturing company
The few times I have used the technical support it has been a good experience.
Read full review of SentinelOne Singularity Complete »
HimanshuSrivastava
Security Administrator at a retailer
We had an incident in which they pushed a patch without notifying us and without testing, damaging all of our...
Read full review of SentinelOne Singularity Cloud Security »
Jestoni Paglinawan
System Engineer at a tech services company
The technical support is quick and very helpful. They often response within the day or by the next business day.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Information Security Officer at a tech vendor
My experience with the technical support of Singularity Platform is that they write us back semi-quickly. If I were...
Read full review of Singularity Platform »
Rupesh Singh
Technical Team Lead at a computer software company
We haven't contacted SentinelOne support directly. When we need help, we reach out to our service provider....
Read full review of SentinelOne Singularity Complete »
Anonymous User
Application Support Specialist at a non-tech company
Technical support has been really good.
Read full review of SentinelOne Singularity Complete »
Lakshay Aggarwal
Application Security Manager at a tech company
Technical support is very good. We do have a monthly call with SentinelOne Singularity Cloud Security whereby we run...
Read full review of SentinelOne Singularity Cloud Security »
Mohit Dhingra
Senior Vice President IT at a tech services company
The technical support is excellent.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cyber Defence Analyst at a media company
SentinelOne Singularity Cloud Security's support is my favorite. They are easy to contact.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Software Engineer at a computer software company
Their support was good. I would rate them an 8 out of 10.
Read full review of SentinelOne Singularity Cloud Security »
Shahnawaz-Alam
Sr Security Engineer at a computer software company
They are informative and helpful, but at times, they don't have detailed knowledge.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
CSO
I would say technical support from SentinelOne is excellent. Everyone in SentinelOne is known to us for the last many...
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Operations Manager at a retailer
We haven't had to engage with their technical support.
Read full review of SentinelOne Singularity Complete »
Eyal Givon
CEO at a tech company
We get support from our local reseller in Israel and their support has been fine.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Network Engineer at a government
The support people of SentinelOne do not know the different products offered by SentinelOne. How can they support...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Works at a comms service provider
I've contacted technical support in the past. The quality is good. However, sometimes their staff don't know the...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Managing Partner at a tech services company
The solution's technical support is knowledgeable and straightforward.
Read full review of SentinelOne Singularity Cloud Data Security »
Anonymous User
Executive Director of Information Security and Compliance at a pharma/biotech company
I found the technical support for SentinelOne Singularity Complete excellent, especially in terms of communication....
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cybersecurity Service Manager at a manufacturing company
Support responds in less than a day. SentinelOne is a top partner in the industry.
Read full review of SentinelOne Singularity Complete »

Review 1 of 30

Technical Support

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