Compare CrowdStrike vs SentinelOne

CrowdStrike

Based on 286 reviews.

SentinelOne

Based on 492 reviews.

Latest Research

Buyer's Guide

CrowdStrike Falcon vs. SentinelOne Singularity Endpoint

July 2026

SentinelOne Singularity Endpoint vs. CrowdStrike Falcon

Updated: July 2026

Buyer's Guide

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

June 2026

SentinelOne Singularity Cloud Security vs. CrowdStrike Falcon Cloud Security

Updated: June 2026

Buyer's Guide

CrowdStrike Falcon Complete MDR vs. SentinelOne Wayfinder Threat Detection and Response

June 2026

SentinelOne Wayfinder Threat Detection and Response vs. CrowdStrike Falcon Complete MDR

Updated: June 2026

Buyer's Guide

CrowdStrike Falcon vs. SentinelOne Singularity Endpoint

July 2026

CrowdStrike Falcon vs. SentinelOne Singularity Endpoint

Updated: July 2026

Buyer's Guide

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

June 2026

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

Updated: June 2026

Buyer's Guide

CrowdStrike Falcon Complete MDR vs. SentinelOne Wayfinder Threat Detection and Response

June 2026

CrowdStrike Falcon Complete MDR vs. SentinelOne Wayfinder Threat Detection and Response

Updated: June 2026

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

SentinelOne Singularity Endpoint

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Wayfinder Threat Detection and Response

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

CrowdStrike Falcon

20 reviews

CrowdStrike Falcon Complete MDR

5 reviews

CrowdStrike Falcon Cloud Security

14 reviews

SentinelOne Singularity Endpoint

107 reviews

SentinelOne Singularity Cloud Security

59 reviews

SentinelOne Wayfinder Threat Detection and Response

13 reviews

Top Industries

Financial Services Firm

10%

Computer Software Company

Manufacturing Company

Comms Service Provider

Financial Services Firm

10%

Computer Software Company

10%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
HectorRios
IT COMMUNICATIONS AND NETWORKS at Américas BPS
We are currently finishing the configuration of the solution, making the playbooks and configurations with the use...
Read full review of CrowdStrike Observability »
Oluwajuwon Olorunlona
Cyber Security Engineer at eprocessconsulting
I primarily use CrowdStrike, along with some other solutions. I have been using Falcon LogScale for approximately a...
Read full review of Falcon LogScale »
Sachin Bode
IT Manager at IFB Industries Ltd
We switched from Trend Micro products to CrowdStrike Falcon Complete MDR. Previously, our internal team was managing...
Read full review of CrowdStrike Falcon Complete MDR »
Waleed Omar
Information Security Specialist at Arab Open University
We are using CrowdStrike multiple modules within CrowdStrike. We are using CrowdStrike as an EDR, as an asset...
Read full review of CrowdStrike Falcon Exposure Management »

Review 1 of 5

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
Read full review of SentinelOne Singularity Endpoint »
Dev Reshwal
Technical Support Executive at Softcell Technologies Limited
In my daily work, the main use case for SentinelOne Singularity AI SIEM is creating rules, fine-tuning, source...
Read full review of SentinelOne Singularity AI SIEM »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
KetanPatel7
Software Developer at Softcell Technologies Limited
I have recently used SentinelOne Singularity Cloud Security. We also have the CrowdStrike EDR tool, which is similar...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Desktop Support Engineer at a outsourcing company
My primary use case for SentinelOne Wayfinder Threat Detection and Response is to proactively detect, investigate,...
Read full review of SentinelOne Wayfinder Threat Detection and Response »

Review 1 of 5

Customer Service

Dipak M Gohil
IT Manager at Jord International Pty Ltd
Regarding customer support, our experience has been really positive as they are very quick to assist us. The customer...
Read full review of CrowdStrike Falcon »
Sandeep Sehrawat
Information Technology Security Consultant at Sify Technologies
CrowdStrike support is great. Palo Alto and CrowdStrike both have outsourced support.
Read full review of CrowdStrike Falcon »
Mahmoud_Yassin
CTSO at Cyb3r
CrowdStrike customer service is very good, especially if you have tiered support like the world tier. They provide...
Read full review of CrowdStrike Falcon Sandbox »
Syed Ubaid Ali Jafri
Head of Cyber Defense & Offensive Security at Habib Bank Limited
When it comes to customer service and support is that the principal engages whenever required.
Read full review of CrowdStrike Falcon »
Kunal Bhujbal
Associate Director at a consultancy
The technical support is excellent.
Read full review of CrowdStrike Falcon Complete MDR »
Jai Prakash Sharma
Executive Vice President Technology at InfoEdge India Ltd
I have contacted CrowdStrike for issues, and the response was poor. That particular experience was pretty bad, with...
Read full review of CrowdStrike Falcon »
Younghoon-Youn
Director of Security Solution Business at a wholesaler/distributor
The support team responses are often a little bit slow. I would rate them a three out of five.
Read full review of CrowdStrike Falcon »
Saif Ullah Khan
Security Engineer at ebryx
I have contacted customer service, and they are fast. I have had a good experience with them.
Read full review of CrowdStrike Falcon Cloud Security »
Ajit_Singh
AVP IT & Communication at Proactive Construction Pvt. Ltd at Proactive data systems
Our distributors provide excellent technical support, and we have experts in our systems. Generally, we don't require...
Read full review of CrowdStrike Falcon Complete MDR »
Jawaria Abbas
Security Engineer at a computer software company
I would rate CrowdStrike's support team a three out of ten. Their support is unacceptable for us. We are doing some...
Read full review of CrowdStrike Falcon »
David Fartouk
CTO at Trust-IT Solutions
We use the documentation, official guides, and manuals provided by CrowdStrike for Falcon LogScale. The information...
Read full review of Falcon LogScale »
Maurizio Spelta
Senior Manager at Mazars
The technical support is good. All it depends on the rules you have in place for the engagement of support.
Read full review of CrowdStrike Falcon Complete MDR »
Bhim Arora
Group Manager at HCLSoftware
Response resolution time is too high.
Read full review of CrowdStrike Falcon »
Rohith Kumar-Gurram
Cybersecurity Analyst at a computer software company
The technical support is good.
Read full review of CrowdStrike Falcon »
Parikshit Goutam
IT Manager at a consultancy
We can call the tech support, if needed. Then, they have a dedicated rep for us.
Read full review of CrowdStrike Falcon »
Anonymous User
Security Senior Engineer at a consultancy
CrowdStrike's support is excellent. They respond within two hours after I raise a support ticket and provide...
Read full review of CrowdStrike Falcon Sandbox »
Anonymous User
Vice President at a financial services firm
The technical support is good but the response time can be improved.
Read full review of CrowdStrike Falcon »
Anonymous User
Infrastructure and support manager at a healthcare company
I have been in contact with technical support and they seemed competent, as well as quick to respond. I would rate...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Information Security Analyst at a retailer
The technical support is good.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Engineering manager at a consultancy
We have support from the CrowdStrike team in Japan and we haven't had any problems with them.
Read full review of CrowdStrike Falcon »
Anonymous User
Lead Systems Engineer at a computer software company
We only raised one case with the technical support and they solved the issue very quickly. Since we only had this one...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
IT Operations Lead at a energy/utilities company
The support for CrowdStrike Falcon Complete is not good. They take a very long time to respond, it takes 24 to 28...
Read full review of CrowdStrike Falcon Complete MDR »
Erik Hart
Chief Information Security Officer at a real estate/law firm
My experience with the technical support has been great. Part of it is also the level of access that I have at...
Read full review of CrowdStrike Falcon »
Anonymous User
Global Data Protection/Privacy Manager, FIP, CIPP/E, CIPM, CISSP at a manufacturing company
I've never been in touch with technical support. A different team handles that aspect. I cannot speak to how helpful...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
System Engineer at a tech consulting company
Technical support response times are contingent upon the severity level of the issue. However, we ensure prompt...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Chief Information Security Officer at a construction company
They were very fast in responding. If you have a technical question, it only takes a couple of hours before they...
Read full review of CrowdStrike Falcon Complete MDR »
GeofreyMwaseba
SOC Analyst at a financial services firm
We have contacted technical support multiple times. I would rate the technical support a three and a half out of...
Read full review of CrowdStrike Falcon »
Anonymous User
Technical Manager at a tech vendor
Customer service is rated nine out of ten. So far, so good.
Read full review of Falcon LogScale »
Anonymous User
Chief Technology Officer at a manufacturing company
The technical support is good. We have not had any issues with them.
Read full review of CrowdStrike Falcon »
Jim McCartney
Information Security Analyst at a insurance company
The technical support has been pretty good. They are usually very responsive. We haven't had to escalate anything....
Read full review of CrowdStrike Falcon »

Review 1 of 30

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
Regarding the technical support and customer service teams, I rate them 10 out of 10 on a scale of 1 to 10. The TAC...
Read full review of SentinelOne Singularity Endpoint »
Prathmesh Chavan
Technical Support Engineer at a consultancy
Customer support is knowledgeable about the company's software and operating systems, responding quickly within two...
Read full review of SentinelOne Singularity Cloud Security »
Jadeja
Group Company IT Infrastructure IT Admin at a retailer
I rate SentinelOne support eight out of 10.
Read full review of SentinelOne Singularity Identity »
Stan Kapica
Risk Analyst at a recreational facilities/services company
When we have an issue, an online engineer from their group helps us resolve it within an hour or two. I haven't heard...
Read full review of SentinelOne Singularity Cloud Security »
Omkar Gupta
Edr Analyst at Softcell Technologies Limited
I have contacted technical support several times and found them to be excellent as they respond quickly to my...
Read full review of SentinelOne Singularity Endpoint »
RAJ BATTIN
Jr. Cloud Engineer at a construction company
The response time needs improvement.
Read full review of SentinelOne Singularity Cloud Security »
AdityaJain
Security Administrator at EbixCash
I evaluate customer service and technical support of SentinelOne as adequate. We are not proactively calling them...
Read full review of SentinelOne Singularity Endpoint »
Janki Gupta
Cloud Engineer at a wholesaler/distributor
The technical support is good. They are knowledgeable and prompt.
Read full review of SentinelOne Singularity Cloud Security »
Dev Reshwal
Technical Support Executive at Softcell Technologies Limited
I have contacted the technical support or customer support, and this is the most significant reason we are using...
Read full review of SentinelOne Singularity Endpoint »
Ashraf Razi
Sr. Security Engineer at a energy/utilities company
The technical support is acceptable, and I would rate it at eight.
Read full review of SentinelOne Singularity Cloud Security »
Chintan-Vyas
Associate Director at a financial services firm
Technical support could be better. I would rate it around six on a scale of one to ten.
Read full review of SentinelOne Singularity Endpoint »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
The technical support team is quick to respond to and resolve our issues.
Read full review of SentinelOne Singularity Endpoint »
Sathvik Kallepalli
Cyber Defence Analyst at a media company
We regularly contact the technical support team about some UI glitches. We provide them with feedback on these...
Read full review of SentinelOne Singularity Cloud Security »
Craig McGill.
IT Security Analyst at a recreational facilities/services company
The technical support is difficult to contact.
Read full review of SentinelOne Singularity Endpoint »
Raghvendra Soni
Senior DevOps Engineer at a tech services company
The support team was valuable during the initial stages. SentinelOne Singularity Cloud Security contacted us every...
Read full review of SentinelOne Singularity Cloud Security »
Rohit Jaiswar
Soc Anaylst at Softcell Technologies Limited
I would rate the support a 10 out of 10.
Read full review of SentinelOne Singularity Cloud Security »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
The technical support response time is slow.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Engineer II, Enterprise Client Support at a media company
Customer service and our TAM are both very good. They are responsive and have never been unable to answer a question...
Read full review of SentinelOne Singularity Endpoint »
Roel Schreurs
System Engineer at Lyanthe
I have used their technical support and my experience with them has been very good. They are fast. They know what...
Read full review of SentinelOne Singularity Endpoint »
Muhammad Nasim-Nasri
Senior Cybersecurity Manager at Ernst & Young
Regarding technical support from SentinelOne, my team is working on that aspect. They have not reported any issues so...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
CISO at a insurance company
Technical support has been excellent so far.
Read full review of SentinelOne Singularity Endpoint »
Shane Anderson
Manager of Information Security at a recreational facilities/services company
Technical support does a good job. I've never had to work with support a ton. They do a decent job.
Read full review of SentinelOne Singularity Endpoint »
Mohsinoddin Mohammed
Information Security Principal at a venture capital & private equity firm
Customer support has been generally good for us, and most questions are handled properly. The platform is stable, so...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
IT Engineer at a venture capital & private equity firm
Technical support was good.
Read full review of SentinelOne Singularity Identity »
Steve Pender
Managing Member at Pender & Associates
The customer support has been good.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Director Information Technology at a wellness & fitness company
I am satisfied with the support from SentinelOne.
Read full review of SentinelOne Singularity Endpoint »
Vishwanathan Selvam
Senior Bid Manager at Caveo Infosystems India PVT LTD
My opinion on the technical support team of SentinelOne Singularity Identity is very positive; they are a massive...
Read full review of SentinelOne Singularity Identity »
Jason Liu
System Administrator at a renewables & environment company
When I ran into the Windows 32-bit issues, I contacted support. I've also contacted them here or there for a few...
Read full review of SentinelOne Singularity Endpoint »
User:754702
Head - Network & Security at a manufacturing company
The customer service and support are unsatisfactory. I have been attempting to initiate the MDR services and have...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Sr. IT Systems Security Admin at a consultancy
The technical support team was quick to answer my question and their answer was precise. I didn't have to go back and...
Read full review of SentinelOne Singularity Endpoint »

Review 1 of 30

Technical Support

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