Compare CrowdStrike vs SentinelOne

CrowdStrike

Based on 258 reviews.

SentinelOne

Based on 359 reviews.

Latest Research

Buyer's Guide

CrowdStrike Falcon vs. SentinelOne Singularity Complete

June 2025

SentinelOne Singularity Complete vs. CrowdStrike Falcon

Updated: June 2025

Buyer's Guide

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

May 2025

SentinelOne Singularity Cloud Security vs. CrowdStrike Falcon Cloud Security

Updated: May 2025

Buyer's Guide

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

June 2025

SentinelOne Vigilance vs. CrowdStrike Falcon Complete MDR

Updated: June 2025

Buyer's Guide

CrowdStrike Falcon vs. SentinelOne Singularity Complete

June 2025

CrowdStrike Falcon vs. SentinelOne Singularity Complete

Updated: June 2025

Buyer's Guide

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

June 2025

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

Updated: June 2025

Buyer's Guide

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

May 2025

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

Updated: May 2025

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

CrowdStrike Falcon

46 reviews

CrowdStrike Falcon Complete MDR

17 reviews

CrowdStrike Falcon Cloud Security

25 reviews

SentinelOne Singularity Complete

115 reviews

SentinelOne Singularity Cloud Security

114 reviews

SentinelOne Singularity Identity

21 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

17%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManelAlvarez
Technical engineer at Devoteam Management Consulting
I have been using CrowdStrike Observability for the past two months with a focus on the cloud environment,...
Read full review of CrowdStrike Observability »
Waleed Omar
Information Security Specialist at Arab Open University
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
Read full review of CrowdStrike Falcon »
Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
We mostly deal with CrowdStrike Falcon Exposure Management which provides EDR functionalities, offering customers...
Read full review of CrowdStrike Falcon Exposure Management »
Saif Ullah Khan
Security Engineer at ebryx
I am working for an MSSP. We use CrowdStrike on a daily basis for different clients across the globe for security...
Read full review of CrowdStrike Falcon Cloud Security »
Otis Brinson
Principal at GoTo Foods
I use the solution in my company on the endpoint, and then we're using it on our point of sales in all of our...
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 5

Andrew W
VP - Information Technology at a financial services firm
We use it for a couple of use cases. The biggest one we use it for is to protect our AWS environment, and it does a...
Read full review of SentinelOne Singularity Cloud Security »
Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
Read full review of SentinelOne Singularity Identity »
Prathamesh Samant
Presales Manager at a tech services company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
Read full review of SentinelOne Singularity MDR »
Josh Vinson
Director, Information Technology at Premier Realty Group
I use SentinelOne Singularity Complete on our servers, specifically in our remote desktop services environment. I...
Read full review of SentinelOne Singularity Complete »
Dennis Becker
Managing Director at MaDaTec GmbH
Speaking about the use cases for SentinelOne Vigilance, people are usually using these products for protecting their...
Read full review of SentinelOne Vigilance »

Review 1 of 5

Customer Service

Bhim Arora
Group Manager at HCLSoftware
Response resolution time is too high.
Read full review of CrowdStrike Falcon »
Dan Brunnquell
Director Of Information Technology at a financial services firm
I don't have to talk to their technical support often. When I need help, I contact them by email. Sometimes it takes...
Read full review of CrowdStrike Falcon »
Pedro Barros
Security Analyst at a energy/utilities company
Regarding technical support, the response time typically takes a few hours. The speed of response may be influenced...
Read full review of CrowdStrike Falcon Cloud Security »
Alfredo Alvim
Telecommunications Engineer at Portugal Telecom
The support team is not able to resolve our issues in a timely manner. I rate the technical support a seven out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
ABDUL-SHEIKH
Head of technology at Commtel
I rate CrowdStrike support eight out of 10. Overall, the customer service is excellent, and the backend teams are...
Read full review of CrowdStrike Falcon Complete MDR »
Sesan SULE
SOC Analyst at a tech services company
I rate CrowdStrike support 8 out of 10. We've had a good experience with them. They're helpful and always respond...
Read full review of CrowdStrike Falcon Cloud Security »
Syed Ubaid Ali Jafri
Head of Cyber Defense & Offensive Security at Habib Bank Limited
When it comes to customer service and support is that the principal engages whenever required.
Read full review of CrowdStrike Falcon »
Innam Ul Haq
Cyber Security Engineer at Amazure Technologies Private Limited
The technical support is good. We access through our OEM partner whenever support is required.
Read full review of CrowdStrike Falcon Cloud Security »
Oleg Cherevko
Information security & IT technology Engineer at SI BIS LLC
The technical support is very easy to reach and helpful; I would rate it as ten out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
ManojKumar42
Information Security Engineer at a non-tech company
I've found the technical support staff to be less knowledgeable than I'd expect. Ideally, they should have expertise...
Read full review of CrowdStrike Falcon »
Darrin Barnes
Chief Information Officer at a tech services company
I love the team. They have a fine balance of technical and service. It is a very good thing. I would rate them a nine...
Read full review of CrowdStrike Falcon Complete MDR »
Sathya Paul
Director Of Information Technology at TollPlus LLC.
Technical support could be better because there are ownership issues. For example, when you raise a support case...
Read full review of CrowdStrike Falcon »
Roberto Castilla
Presales & Sales Operations at UST Global
Their support is quite good. I would rate them a seven out of ten. They can add better resources or more resources...
Read full review of CrowdStrike Falcon Complete MDR »
JulienGuimelli
Consultant cybersécurité et gouvernance at Groupe AGPM
I haven't contacted support yet.
Read full review of CrowdStrike Falcon Cloud Security »
FlorianKastler
Engineer Avan Vente at Archimed Bibliothèques
The support from CrowdStrike Falcon Complete is very fast. The support could improve if it was in the French...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Chief Security Officer at a financial services firm
We've raised support tickets such as the request for rapid deployment capabilities. However, we only received...
Read full review of CrowdStrike Falcon »
Anonymous User
Information Security Officer at a financial services firm
We used technical support for the implementation of the solution and it was a good experience. They know the products...
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Saifuddin Ebrahim
Senior System Engineer at a computer software company
Technical support could move a bit faster. We find that it takes time - at least a day - to reach support and then...
Read full review of CrowdStrike Falcon »
Marty Joplin
Server Administrator at TIR Canada
The technical support team often just replies to an issue with a link to an article rather than actually calling back...
Read full review of CrowdStrike Falcon »
Tugomil Cerovecki
CTO at SuperSport
Because we are still in the process of initial integration, it is our partner who is in contact with technical...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Chief Information Security Officer at a construction company
They were very fast in responding. If you have a technical question, it only takes a couple of hours before they...
Read full review of CrowdStrike Falcon Complete MDR »
Kayla Rochester Clarke
ICT Director at The Ministry of Justice
When we recently got the licenses, we were told to do something. When we observed that we didn't want to transfer...
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Director Of Infrastructure Solutions at a computer software company
Support is very helpful. They are responsive and able to assist and answer our questions. We are happy wit the level...
Read full review of CrowdStrike Falcon Cloud Security »
WanderMenezes
Senior Principal Security Manager
The technical support for this solution is not very good, and issues will not be picked up unless the ticket raised...
Read full review of CrowdStrike Falcon Complete MDR »
Sanjay Dahiya
Global IT Infrastructure Manager at TMF Group
We struggle to get specialized resources from CrowdStrike in a few cases.
Read full review of CrowdStrike Falcon »
Mark Krishnan
Associate Director - Infrastructure Engineering at AFT
Technical support is great. We've never had to contact them at all. Instead, they've always been proactive and...
Read full review of CrowdStrike Falcon »
Anonymous User
FSE at a computer software company
The technical support is good; it's not bad and not the best.
Read full review of CrowdStrike Falcon Complete MDR »
David Leonard
Head Deputy Head of IT, Information Technology's Projects & Developments Center at a energy/utilities company
I rate CrowdStrike support nine out of 10. It's fantastic.
Read full review of CrowdStrike Falcon »
Anonymous User
Head Cyberdefense at a tech vendor
While the technical support meets all response time commitments outlined in our Service Level Agreement, some users...
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Tom Smolinsky
Executive Technology Advisor at Vitso
We haven't used technical support.
Read full review of CrowdStrike Falcon »

Review 1 of 30

Shashank N.
Cloud Security Engineer at Razorpay
I rate SentinelOne Singularity Cloud Security support 8 out of 10. From the deployment until December of last year,...
Read full review of SentinelOne Singularity Cloud Security »
Greg Hansen
Director, Information Technology at Lenovo
The support from SentinelOne has been second to none, exceeding expectations. Maybe we are in the honeymoon period,...
Read full review of SentinelOne Singularity Complete »
Chris Greeson
TechOps Manager at Nations Reliable Lending, LLC
I have yet to use technical support.
Read full review of SentinelOne Singularity Cloud Security »
Rob Grow
IT Director at a construction company
My feelings are moderate towards the technical support.
Read full review of SentinelOne Singularity Complete »
Al Rosado
Network Manager at a performing arts
I've barely contacted technical support. I've only spoken to sales in regard to demos. I had to call support once...
Read full review of SentinelOne Singularity Cloud Security »
AbhishekKumar18
Dev Sec Ops Engineer at Groww
As a mature organization, we expect a higher level of service from our technical support providers. Unfortunately,...
Read full review of SentinelOne Singularity Cloud Security »
Jadeja
Group Company IT Infrastructure IT Admin at a retailer
I rate SentinelOne support eight out of 10.
Read full review of SentinelOne Singularity Identity »
William Mailhot
Pre-sales Engineer at a tech services company
My interaction with technical support was pleasant. They gave me a few tips on how to integrate the new system. They...
Read full review of SentinelOne Singularity Cloud Security »
Raghvendra Soni
Senior DevOps Engineer at a tech services company
The support team was valuable during the initial stages. SentinelOne Singularity Cloud Security contacted us every...
Read full review of SentinelOne Singularity Cloud Security »
Rahul Kate
Co-Founder at First Defense WLL
Technical support is very good and helpful in getting results. The turnaround time for solving bugs or finding...
Read full review of SentinelOne Singularity Complete »
Nick Simmons
Vice President, Sales at LevelBlue
SentinelOne's support is outstanding, which reflects the strength of our partnership. Their support was a key factor...
Read full review of SentinelOne Singularity Identity »
Maxwell Essuman.
Country Manager at Platview Technologies
The technical support is good.
Read full review of SentinelOne Singularity Complete »
Deepak Bhaskaran
AGM IT Security at Page Industries Ltd
I think they were responsive, but there was a delay in reaching out to my team on one incident report. This happened...
Read full review of SentinelOne Singularity Complete »
Leonard Altamura
Security Architect at WaveLength Ind
I've only had one interaction with their tech support, but it was excellent. In situations where we're struggling...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Data Analyst at a legal firm
The technical support has been very helpful and responsive. I had no issues, and I am very happy with the outcome.
Read full review of SentinelOne Singularity Identity »
Anonymous User
Cloud Security & Architecture Specialist at a insurance company
The technical support is good.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Director of Cybersecurity at a manufacturing company
Support is good. The support team is quick to respond and quick to resolve. We can't ask for anything more.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Sr. Security Engineer at a financial services firm
The support team is hard to get a hold of.
Read full review of SentinelOne Singularity Complete »
Maurice Singh
IT Solutions Specialist at a non-tech company
The technical support is generally good, but there are instances when they need to consult with the development team...
Read full review of SentinelOne Singularity Complete »
Nathan Venno
Cyber Security Engineer at a energy/utilities company
Singularity Cloud Workload Security's technical support team gets to your issue relatively quickly. I've never had an...
Read full review of SentinelOne Singularity Cloud Security »
Shane Anderson
Manager of Information Security at a recreational facilities/services company
Technical support does a good job. I've never had to work with support a ton. They do a decent job.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Senior security consultant at a computer software company
Overall the technical support is good but we sometimes have difficulty getting a hold of them.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Enterprise Security Architect at a recruiting/HR firm
I talk to my TAM once a week, minimum. I think I have the best customer support in the business. I had an issue that...
Read full review of SentinelOne Singularity Complete »
Lakshay Aggarwal
Application Security Manager at a tech company
Technical support is very good. We do have a monthly call with SentinelOne Singularity Cloud Security whereby we run...
Read full review of SentinelOne Singularity Cloud Security »
Adithya K
Security Engineer at M-Health Tech
We do have regular meetings with support. They catch us up every month and provide us regular updates and solicit...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Cloud Engineer at a comms service provider
I haven't had the opportunity to interact with SentinelOne support.
Read full review of SentinelOne Singularity Complete »
Abuzer Khan
Network engineer at ACC Ltd
I would describe their support as neutral.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Enterprise Security Director at a comms service provider
The support team is very collaborative. We have a dedicated account manager who is also a part of our support line....
Read full review of SentinelOne Singularity Complete »
Greg Galowitz
Network Administrator at a real estate/law firm
When I contacted their technical support, the experience was okay. They fixed the issue. It was just a matter of...
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Rivka Alexander
Content Specialist at PeerSpot
Technical support is knowledgable.
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Review 1 of 30

Technical Support

No Data Available

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