Compare CrowdStrike vs SentinelOne

CrowdStrike

Based on 440 reviews.

SentinelOne

Based on 514 reviews.

Latest Research

Buyer's Guide

CrowdStrike Falcon vs. SentinelOne Singularity Endpoint

October 2026

SentinelOne Singularity Endpoint vs. CrowdStrike Falcon

Updated: October 2026

Buyer's Guide

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

October 2026

SentinelOne Singularity Cloud Security vs. CrowdStrike Falcon Cloud Security

Updated: October 2026

Buyer's Guide

CrowdStrike Falcon Complete MDR vs. SentinelOne Wayfinder Threat Detection and Response

September 2026

SentinelOne Wayfinder Threat Detection and Response vs. CrowdStrike Falcon Complete MDR

Updated: September 2026

Buyer's Guide

CrowdStrike Falcon vs. SentinelOne Singularity Endpoint

October 2026

CrowdStrike Falcon vs. SentinelOne Singularity Endpoint

Updated: October 2026

Buyer's Guide

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

October 2026

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

Updated: October 2026

Buyer's Guide

CrowdStrike Falcon Complete MDR vs. SentinelOne Wayfinder Threat Detection and Response

September 2026

CrowdStrike Falcon Complete MDR vs. SentinelOne Wayfinder Threat Detection and Response

Updated: September 2026

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

SentinelOne Singularity Endpoint

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Wayfinder Threat Detection and Response

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

CrowdStrike Falcon

84 reviews

CrowdStrike Falcon Complete MDR

23 reviews

CrowdStrike Falcon Cloud Security

24 reviews

SentinelOne Singularity Endpoint

111 reviews

SentinelOne Singularity Cloud Security

56 reviews

SentinelOne Wayfinder Threat Detection and Response

17 reviews

Top Industries

Outsourcing Company

10%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Outsourcing Company

Financial Services Firm

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
I use Charlotte AI primarily for incident response, focusing on service tickets and incident tickets.
Read full review of Charlotte AI »
Anonymous User
Security Analyst at a real estate/law firm
The security challenges and resource constraints that led our organization to choose CrowdStrike Falcon Complete MDR...
Read full review of CrowdStrike Falcon Complete MDR »
Kapil Sanubala
IAM Senior Software Engineer at MGM Resorts International
I work on Identity Governance for this solution. We onboard the logs into the SIEM, into CrowdStrike Falcon, and we...
Read full review of CrowdStrike Falcon Next-Gen SIEM »
Anonymous User
Senior Manager at a consultancy
I tend to focus on SIEM implementations, so using CrowdStrike Falcon Insight XDR involves getting that agent out...
Read full review of CrowdStrike Falcon Insight XDR »

Review 1 of 5

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
Read full review of SentinelOne Singularity Endpoint »
Md Rafique
Desktop support Engineer at a outsourcing company
My primary use case for SentinelOne Wayfinder Threat Detection and Response is to proactively detect, investigate,...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
Anonymous User
System Engineer at a consultancy
My main use case for SentinelOne Singularity AI SIEM is centralized log management, fast threat detection, and...
Read full review of SentinelOne Singularity AI SIEM »
KetanPatel7
Software Developer at Softcell Technologies Limited
I have recently used SentinelOne Singularity Cloud Security. We also have the CrowdStrike EDR tool, which is similar...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 5

Customer Service

Chethan R
Windows Security Patching Operation III (Cyber Operations) at CBTS
I have a very good in-house team of about 20 to 30 people working with CrowdStrike Falcon Cloud Security, and we...
Read full review of CrowdStrike Falcon Cloud Security »
ManojKumar42
Information Security Engineer at a university
I've found the technical support staff to be less knowledgeable than I'd expect. Ideally, they should have expertise...
Read full review of CrowdStrike Falcon »
Shaik Shaheer
Security | SIEM Engineer at a tech services company
Around six months ago, we engaged in a workshop with one of CrowdStrike's Subject Matter Experts. During this...
Read full review of Falcon LogScale [EOL] »
Pedro Barros
Security Analyst at a energy/utilities company
Regarding technical support, the response time typically takes a few hours. The speed of response may be influenced...
Read full review of CrowdStrike Falcon Cloud Security »
Madhawa Liyanage
Cyber Security Consultant - Defensive Security at DeltaSpike Pvt Ltd
We used the support at the initial stages of deployment and the support was good. I became familiar with the tool...
Read full review of CrowdStrike Falcon »
Renju Varghese
General Manager at a computer software company
The support is good from CrowdStrike Falcon Complete. We call them and we have a response immediately. They could...
Read full review of CrowdStrike Falcon Complete MDR »
Fsantossantos Santos
Cybersecurity Analysis Engineer at a tech vendor
I think CrowdStrike Falcon Cloud Security's customer support could be somewhat improved, as I understand it is...
Read full review of CrowdStrike Falcon Cloud Security »
Ayieko Margaret
Pre-Sales Engineer at EliteVAD
We just went through training and were able to do most things ourselves. We haven't needed technical support.
Read full review of CrowdStrike Falcon »
Anonymous User
System Architect at a university
I evaluate customer service and technical support as easy. We have Falcon Complete, so we just call them, and they...
Read full review of Charlotte AI »
Christian Lo
IT Security Analysts at Royal Business Bank
I would evaluate customer service and technical support as really good. They are very fast and usually respond within...
Read full review of CrowdStrike Falcon »
Thomas Zeulner
Chief Information Security Officer at a manufacturing company
We have been in touch with technical support for a few issues. They are quite good and the response is fast.
Read full review of CrowdStrike Falcon »
Joseph Orler
Information Security Manager Iam at ExactCare Pharmacy
I would evaluate customer service and technical support for CrowdStrike Falcon as very good. Our product teams, sales...
Read full review of CrowdStrike Falcon »
Anonymous User
Manager, Information Security at a leisure / travel company
I would evaluate customer service and technical support by saying that every time I have had to access it, they have...
Read full review of CrowdStrike Falcon »
Anonymous User
IT Security Operations Security Specialist at a insurance company
For technical support, I open a ticket with the MSP, and they deal with it. Our MSP is excellent at resolving support...
Read full review of CrowdStrike Falcon »
Stephen Hand
Director, IT & Systems Security at Tilson
Technical support is an area for improvement. If you have an actual issue, such as an identified threat, then they...
Read full review of CrowdStrike Falcon »
Anonymous User
Senior Financial Analyst - Data Analytics at a energy/utilities company
I would say technical support is fairly good. They understand the technology quite well so they are able to support...
Read full review of CrowdStrike Falcon »
Anonymous User
President and CEO at a tech services company
The product works really well. We very rarely had to reach out to technical support. When we reached out to them,...
Read full review of CrowdStrike Falcon »
Senthil Kumar Manian
Director at Zuci Systems
I frequently contact CrowdStrike's support and generally find it to be mostly good. There are options for either...
Read full review of CrowdStrike Observability [EOL] »
Jayant Pant
Sr India Admin at Aon Hewitt
CrowdStrike's technical support is good, though sometimes their responses are delayed.
Read full review of CrowdStrike Falcon Complete MDR »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
I would rate the technical support from CrowdStrike as good, actually more than good.
Read full review of CrowdStrike Falcon »
Lucas Diniz
Pré-vendas da área de segurança at a tech services company
Customer support for CrowdStrike Falcon is perfect, and I have never had any problems. I would rate customer support...
Read full review of CrowdStrike Falcon »
LisaBragg
Aviation Officer at Deveillance
As far as I know, the technical support for CrowdStrike is rated as another nine out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Cybersecurity Advisor at a security firm
Technical support is good. The company also offered training for resellers.
Read full review of CrowdStrike Falcon Complete MDR »
Rodrigo Loyasanroman
Program Manager at a manufacturing company
CrowdStrike Falcon has good customer success; they have listened to all our requirements for the platform, so it is...
Read full review of CrowdStrike Falcon »
Anonymous User
Security Analyst at a manufacturing company
The customer support for CrowdStrike Falcon on the commercial side is great, but the government side is not as strong.
Read full review of CrowdStrike Falcon »
John Sahin
Security Engineer at a healthcare company
Customer support is great. I am happy with my representative.
Read full review of CrowdStrike Falcon »
Anonymous User
Sales Representative at a tech vendor
I have only heard the best about CrowdStrike's support. My customer never complains, so I am happy if the customer...
Read full review of Falcon LogScale [EOL] »
Anonymous User
IT Administrator For Security at a construction company
The customer support has been great. The few times we had to contact them, responses were almost instant, and even...
Read full review of CrowdStrike Falcon »
Anonymous User
Sr. IT Support Executive at a hospitality company
If they're having an issue, we tend to stick to the team and occasionally reach out to the support team of Falcon...
Read full review of CrowdStrike Falcon »
Jim McCartney
Information Security Analyst at a insurance company
The technical support has been pretty good. They are usually very responsive. We haven't had to escalate anything....
Read full review of CrowdStrike Falcon »

Review 1 of 30

Vedant Shetty
Data Center Engineer at Impact Infotech Pvt. Ltd.
For SentinelOne Singularity Endpoint, we get in touch with technical support because there have been multiple...
Read full review of SentinelOne Singularity Endpoint »
Prathamesh Samant
Presales Manager at a manufacturing company
Technical support from SentinelOne is somewhat dependent on the engineer you are assigned. Some TAC cases are solved...
Read full review of SentinelOne Singularity Endpoint »
Rashid Torrence
Principal Manager of Business Services at ATC Communications (Idaho)
Every time we have an issue, we get somebody who knows the product and can talk us through it. We can resolve issues...
Read full review of SentinelOne Singularity Endpoint »
Ashish Dubey
Lead Security Analyst at SecurityHQ
I haven't contacted the technical support for SentinelOne, but many of my colleagues had experience getting...
Read full review of SentinelOne Singularity Endpoint »
SouravGhosh1
Junior Cloud Engineer at Federal Bank of India
We have dealt with support in the past. They were helpful.
Read full review of SentinelOne Singularity Cloud Security »
Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
It is complete remote support only. They are coming on the remote based on our availability. Based on our criticality...
Read full review of SentinelOne Singularity Cloud Security »
Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
As of now, I have not faced many issues with technical support from SentinelOne. They are good. I would give eight...
Read full review of SentinelOne Singularity AI SIEM »
Rajeev Babu
Sr. System Administrator at Danube Group
Their technical support is very nice. I would rate them a five out of five.
Read full review of SentinelOne Singularity Endpoint »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
The technical support from SentinelOne is very good.
Read full review of SentinelOne Singularity Endpoint »
Shaun Washington
SOC Analyst II at a computer software company
SentinelOne Singularity Endpoint's customer support has been very good with good turnaround time and a...
Read full review of SentinelOne Singularity Endpoint »
Eddie Drachenberg
Global Network and Infrastructure Manager at Bettcher Industries
Usually, technical support is very good. They are very knowledgeable. It's usually 24 hours for a response. I've had...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Soc Analyst at a tech consulting company
I would rate technical support as an eight.
Read full review of SentinelOne Singularity Endpoint »
SameerJadhav
SOC Analyst at Softcell Technologies Limited
I rate the technical support for SentinelOne Singularity Endpoint as 8 out of 10.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
IT Manager at a sports company
Their support is good. Whenever we have doubts, we get proper support. We connect with them and resolve the issue. I...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
IT Security Manager at a healthcare company
The technical support is responsive. We're grappling with an issue that is somewhat frustrating, but it's not really...
Read full review of SentinelOne Singularity Identity »
KetanPatel7
Software Developer at Softcell Technologies Limited
Technical support is the best for my side. We can raise any ticket for help from the OEM side. It gives a 10 to...
Read full review of SentinelOne Singularity Cloud Security »
Fabian Brandt
IT Security Consultant at Systemhaus for you GmbH
I would rate the support as nine.
Read full review of Purple AI »
Anonymous User
Global IT Security Administrator at a manufacturing company
Technical support is hit or miss. We have worked with some good agents and some less knowledgeable.
Read full review of SentinelOne Singularity Cloud Security »
AmiBraun
CEO at BRAO-TECH
I did not get any complaints, so I think it is adequate. This assessment is based on my experience after I completed...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Managing Partner at a tech services company
The solution's technical support is knowledgeable and straightforward.
Read full review of SentinelOne Singularity Cloud Data Security »
Abuzer Khan
Network engineer at ACC Ltd
I would describe their support as neutral.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Head of Information Technology at a healthcare company
Support is very good, and their help is immediate.
Read full review of SentinelOne Singularity Endpoint »
Ganusha Alwis
Deputy General Manager at SLT Visioncom Pvt Ltd
I do not have much experience with technical support.
Read full review of SentinelOne Singularity Endpoint »
MOHITH PULIVENDULA
Sr security engineer at Halodoc
Their technical support is top-notch. I made friends there.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Enterprise Security Director at a comms service provider
The support team is very collaborative. We have a dedicated account manager who is also a part of our support line....
Read full review of SentinelOne Singularity Endpoint »
Vishwanathan Selvam
Senior Bid Manager at Caveo Infosystems India PVT LTD
My opinion on the technical support team of SentinelOne Singularity Identity is very positive; they are a massive...
Read full review of SentinelOne Singularity Identity »
Anonymous User
IT Infrastructure Manager at a training & coaching company
I did not have the opportunity to contact them because I had almost no issues.
Read full review of SentinelOne Singularity Endpoint »
Nisha S Kadam
Technical Specialist at Softcell Technologies Pvt. Ltd.
I evaluate the customer support team of SentinelOne Singularity Complete highly, stating that they provide good...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Senior Security Engineer at a consultancy
The customer support is great and very easy. I would rate the customer support on a scale of 1 to 10 as a 10, and I...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Director of Global Security Operations at a manufacturing company
They are excellent when it comes to interoperability and exclusions. For example, you may have somebody in your...
Read full review of SentinelOne Singularity Endpoint »

Review 1 of 30

Technical Support

No Data Available

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