Compare CrowdStrike vs SolarWinds

CrowdStrike

Based on 258 reviews.

SolarWinds

Based on 403 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

SolarWinds Security Event Manager

NetSuite, EasyStreet, Legacy Texas Bank, and Energy Federal Credit Union, to name a few.

Solarwinds Papertrail

Product Hunt

Loggly

Lenovo, Pizza Hut, Care.com, USGA, Citrix, Neustar, Lucidchart, Samsung, Sendgrid, AKQU, Ebates, EA

SolarWinds Kiwi Syslog Server

Holy Cross Energy, West Texas A&M University, Medium Enterprise Industrial Manufacturing Company

SolarWinds Kiwi Log Viewer

1. Atlassian 2. Cisco 3. Dell EMC 4. Google 5. IBM 6. Intel 7. JPMorgan Chase 8. LinkedIn 9. Microsoft 10. Oracle 11. PayPal 12. SAP 13. Siemens 14. Spotify 15. Tesla 16. Twitter 17. Uber 18. VMware 19. WeWork 20. World Bank 21. Xerox 22. Yahoo 23. Zynga 24. Accenture 25. Amazon Web Services 26. ATT 27. Cloudflare 28. Facebook 29. Gartner 30. Hewlett Packard Enterprise 31. Salesforce 32. ServiceNow

Popular Solutions

CrowdStrike Falcon

46 reviews

CrowdStrike Falcon Complete MDR

16 reviews

CrowdStrike Falcon Cloud Security

25 reviews

SolarWinds NPM

16 reviews

SolarWinds NetFlow Traffic Analyzer

11 reviews

SolarWinds Server and Application Monitor

9 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

10%

Government

10%

Manufacturing Company

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManelAlvarez
Technical engineer at Devoteam Management Consulting
I have been using CrowdStrike Observability for the past two months with a focus on the cloud environment,...
Read full review of CrowdStrike Observability »
Waleed Omar
Information Security Specialist at Arab Open University
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
Read full review of CrowdStrike Falcon »
Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
We mostly deal with CrowdStrike Falcon Exposure Management which provides EDR functionalities, offering customers...
Read full review of CrowdStrike Falcon Exposure Management »
Saif Ullah Khan
Security Engineer at ebryx
I am working for an MSSP. We use CrowdStrike on a daily basis for different clients across the globe for security...
Read full review of CrowdStrike Falcon Cloud Security »
Otis Brinson
Principal at GoTo Foods
I use the solution in my company on the endpoint, and then we're using it on our point of sales in all of our...
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 5

Raja Xabi
Technical Manager at APRAL
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Sorin Gogean
IT Infrastructure Senior Network Technician at Autoliv
I have experience regarding the AD part, but my focus for the last 15 years has been oriented to the network side. My...
Read full review of SolarWinds Network Device Monitor »
Waqas Masood
Assistant Director at Higher Education Commission
I am working in the Higher Education Commission of Pakistan as part of the Pakistan Education Research Network, which...
Read full review of SolarWinds Server and Application Monitor »
Michael Savchenko
Business Developement Manager at I.ua
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT...
Read full review of SolarWinds Hybrid Cloud Observability »
SJ6
Network Security Engineer at a comms service provider
Our primary use case for Kiwi Syslog is for gathering logs necessary for auditing purposes.
Read full review of SolarWinds Kiwi Syslog Server »

Review 1 of 5

Customer Service

Sandeep Sehrawat
Information Technology Security Consultant at Sify Technologies
CrowdStrike support is great. Palo Alto and CrowdStrike both have outsourced support.
Read full review of CrowdStrike Falcon »
Khushru_Mistry
Chief Technology Officer at GM Modular
We have not had occasion to contact technical support.
Read full review of CrowdStrike Falcon Complete MDR »
Dan Brunnquell
Director Of Information Technology at a financial services firm
I don't have to talk to their technical support often. When I need help, I contact them by email. Sometimes it takes...
Read full review of CrowdStrike Falcon »
Waleed Omar
Information Security Specialist at Arab Open University
CrowdStrike Falcon's technical support is good.
Read full review of CrowdStrike Falcon »
Debjoy Biswas
Consulting Manager at Wipro Limited
I have not worked directly with the technical support team of CrowdStrike Falcon Complete. My company has a different...
Read full review of CrowdStrike Falcon Complete MDR »
Akash Jogbond
Team Lead at Foresight Software Solutions
The customer service and support team are very good but it can be challenging to get hold of them.
Read full review of CrowdStrike Falcon »
NiteshSharma
Pre-Sales Architect at network techlab
The technical support is good; we raise a case using the portal and get a call back within a day. Help is available...
Read full review of CrowdStrike Falcon »
Ali Minissi
Group IT Director - Technical Operations at a construction company
The technical support is responsive.
Read full review of CrowdStrike Falcon »
Oleg Cherevko
Information security & IT technology Engineer at SI BIS LLC
The technical support is very easy to reach and helpful; I would rate it as ten out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
Jai Prakash Sharma
Vice President, Technology Operations at InfoEdge India Ltd
I have contacted CrowdStrike for issues, and the response was poor. That particular experience was pretty bad, with...
Read full review of CrowdStrike Falcon »
Anonymous User
Security Officer
CrowdStrike's technical support is very fast and responsive.
Read full review of CrowdStrike Falcon »
Anonymous User
Group CIO at a construction company
The technical support team is in the middle range and not very good. We have a dedicated team from CrowdStrike...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Solutions Architect - Infrastructure and Security at a healthcare company
The customer support is very good, earning a rating of nine out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
Parikshit Goutam
IT Manager at a consultancy
We can call the tech support, if needed. Then, they have a dedicated rep for us.
Read full review of CrowdStrike Falcon »
Anonymous User
Security Analyst at a insurance company
While I've found screen sharing helpful with other support teams, CrowdStrike's technical support has never...
Read full review of CrowdStrike Falcon »
Anonymous User
Head of IT Department at a pharma/biotech company
I have not needed to use technical support.
Read full review of CrowdStrike Falcon »
Felipe Mendez
Director Operaciones SOC at IQSEC SA
Technical support in Latin America is delayed. Many times, the customers ask for something from support but they...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Team Lead for Global Security at a non-tech company
Support has been very good.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Engineering& Technology, Security at a financial services firm
I would rate customer support as an eight out of ten.
Read full review of CrowdStrike Observability »
Anonymous User
IT Operations Lead at a energy/utilities company
The support for CrowdStrike Falcon Complete is not good. They take a very long time to respond, it takes 24 to 28...
Read full review of CrowdStrike Falcon Complete MDR »
Natthapong Prayadsub
IT Infrastructure Manager at a computer software company
I haven't contacted technical support. Therefore, I can't make an assessment of their services.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Solutions Architect at a tech services company
They are very responsive. I'd definitely rate them a solid nine.
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Director Of Infrastructure Solutions at a computer software company
Support is very helpful. They are responsive and able to assist and answer our questions. We are happy wit the level...
Read full review of CrowdStrike Falcon Cloud Security »
Thomas Zeulner
Chief Information Security Officer at a manufacturing company
We have been in touch with technical support for a few issues. They are quite good and the response is fast.
Read full review of CrowdStrike Falcon »
Anonymous User
System Engineer at a tech consulting company
Technical support response times are contingent upon the severity level of the issue. However, we ensure prompt...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Chief Security Officer at a financial services firm
We've raised support tickets such as the request for rapid deployment capabilities. However, we only received...
Read full review of CrowdStrike Falcon »
Sanjay Dahiya
Global IT Infrastructure Manager at TMF Group
We struggle to get specialized resources from CrowdStrike in a few cases.
Read full review of CrowdStrike Falcon »
CanbolatAydin
Product Manager at a tech services company
I only contacted technical support to ask a few questions, and they helped me out.
Read full review of CrowdStrike Falcon »
Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
CrowdStrike support is good, but in some cases, it takes time to resolve on-premises solutions. I would rate the...
Read full review of Falcon LogScale »
Anonymous User
Head Cyberdefense at a tech vendor
While the technical support meets all response time commitments outlined in our Service Level Agreement, some users...
Read full review of CrowdStrike Falcon »

Review 1 of 30

Tochukwu Uzomba
Solutions Architect at Boch Systems Company Limited
They have good technical support. I have not requested support myself because SolarWinds handles direct deployments.
Read full review of SolarWinds NPM »
Shadi Shaar
Healthcare Informatics Consultant at Dammam University
Customer support is satisfactory. There's a feature for escalating cases whenever there's a delay from support...
Read full review of SolarWinds Web Help Desk »
Mahmoud Osama
IT System Administrator at a energy/utilities company
Technical support could definitely be better. I have opened a ticket with technical support, but with no response.
Read full review of SolarWinds Kiwi Syslog Server »
Raja Xabi
Technical Manager at APRAL
I rate the support in SolarWinds NetFlow Traffic Analyzer as 10 out of 10 because whenever I open a tech ticket, they...
Read full review of SolarWinds NetFlow Traffic Analyzer »
SoheylNorozi
IT Consultant at a tech services company
I normally get my support for this solution from the community. There are references available on the internet. I...
Read full review of SolarWinds Web Help Desk »
Ross R
Infrastructure Technical Applications Manager at Emory Healthcare
My engineers contact support. We've had some issues over time, and it sometimes takes a while for a clear resolution....
Read full review of SolarWinds Server and Application Monitor »
Ankur_Yadav
Solution Architect at Accenture
The technical support has been a good experience.
Read full review of SolarWinds NPM »
Catherine Akinwolere
System Engineer at Lumenave
Technical support is awesome. An email is responded to within five minutes and we will get feedback. Their staff is...
Read full review of SolarWinds Server and Application Monitor »
ERIK LABRA
Technical Specialist, consultant at a tech vendor
Technical support is pretty good, they are very keen to help. There are some options which provide premier support...
Read full review of SolarWinds NPM »
MukarramJah
Technology Lead at InfoTech Group
SolarWinds Database Performance Analyzer’s customer support has always helped us, and I rate their customer support...
Read full review of SolarWinds Database Performance Analyzer »
Daniel Shine
Systems and Data Warehouse Supervisor at MMSD
We have very few issues that require technical support, we only contact them a few times a year. They generally...
Read full review of SolarWinds NPM »
Mihai Cristea
CTO at Smart Factor
Their technical support was okay. We only needed to contact them once.
Read full review of SolarWinds Server and Application Monitor »
Mohamed Talbi
Network and Security Engineer at Neurones
In terms of support, I would rate them five or six out of ten. It was difficult to find videos for training. Overall,...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Jentle Mathew
Sr.Network Engineer at NTT Security
We have not contacted technical support, it is not required in my environment.
Read full review of SolarWinds Network Device Monitor »
ChrisPalmer
IT Infrastructure Analyst at Textron Systems Corporation
Technical support is pretty good. In the few cases we have reached out for any support, they've been pretty...
Read full review of SolarWinds NPM »
SolarWinds677
Information Technology Director at a transportation company
Technical support is a paid service for this solution.
Read full review of SolarWinds NPM »
Anonymous User
Director at a consultancy
The technical support is very good.
Read full review of SolarWinds Pingdom »
Anonymous User
PC Support Technician at a educational organization
Customer Service: Good. Technical Support: Technical Support has plenty of room for improvement, knowledge of their...
Read full review of SolarWinds NPM »
Anonymous User
Founder at a tech services company
Technical support is excellent. This is a review of NPM and therefore the SolarWinds Orion support is great. If I was...
Read full review of SolarWinds NPM »
Anonymous User
Senior Security Consultant at a consultancy
The technical support services need improvement. It is time-consuming to escalate the issues to the Level 2 engineer....
Read full review of SolarWinds IPAM »
Nelson Saravia
Senior Business Project Manager at Bonsai System Ltda
So far it hasn't been necessary for me to contact their support team, due to its overall ease of use and ease of...
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Software Engineer at a manufacturing company
Till now, I haven't experienced a "wow" factor with SolarWinds' technical support.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Network Engineer at a educational organization
Technical support is not exactly the fastest. You create a ticket in the morning and probably get a response by...
Read full review of SolarWinds NPM »
Anonymous User
Technical Head at a tech services company
I'm part of the THWAK, a community that uses SolarWinds. They're okay. There are so many configurations there,...
Read full review of SolarWinds NPM »
SidneiYokoyama
CISO at LGPDNOW
The support is good, featuring technicians who understand technical issues. There is room for improvement by offering...
Read full review of SolarWinds Kiwi Syslog Server »
Anonymous User
Chief Technology Officer at a tech services company
I rate technical support 5/5. We haven’t had to reach out to tech support often, to be honest. But when we did, we...
Read full review of SolarWinds IPAM »
Solomon Okafor
Information and Communication Manager at Heineken
The customer service and support team is good.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Head of Technology and Inspection at a transportation company
Customer support is quite complex.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Manager, Enterprise Monitoring at a healthcare company
In general, the technical support is great. Around new major releases, you do experience longer waits; and every so...
Read full review of SolarWinds NPM »
Anonymous User
Software Engineer at a comms service provider
We have worked with SolarWinds support intensively. It's a vast product, so one tech engineer can't be an expert on...
Read full review of SolarWinds Security Event Manager »

Review 1 of 30

Technical Support

No Data Available

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