Compare CrowdStrike vs SolarWinds

CrowdStrike

Based on 258 reviews.

SolarWinds

Based on 398 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

SolarWinds Security Event Manager

NetSuite, EasyStreet, Legacy Texas Bank, and Energy Federal Credit Union, to name a few.

Solarwinds Papertrail

Product Hunt

Loggly

Lenovo, Pizza Hut, Care.com, USGA, Citrix, Neustar, Lucidchart, Samsung, Sendgrid, AKQU, Ebates, EA

SolarWinds Kiwi Syslog Server

Holy Cross Energy, West Texas A&M University, Medium Enterprise Industrial Manufacturing Company

SolarWinds Kiwi Log Viewer

1. Atlassian 2. Cisco 3. Dell EMC 4. Google 5. IBM 6. Intel 7. JPMorgan Chase 8. LinkedIn 9. Microsoft 10. Oracle 11. PayPal 12. SAP 13. Siemens 14. Spotify 15. Tesla 16. Twitter 17. Uber 18. VMware 19. WeWork 20. World Bank 21. Xerox 22. Yahoo 23. Zynga 24. Accenture 25. Amazon Web Services 26. ATT 27. Cloudflare 28. Facebook 29. Gartner 30. Hewlett Packard Enterprise 31. Salesforce 32. ServiceNow

Popular Solutions

CrowdStrike Falcon

46 reviews

CrowdStrike Falcon Complete MDR

17 reviews

CrowdStrike Falcon Cloud Security

25 reviews

SolarWinds NPM

15 reviews

SolarWinds NetFlow Traffic Analyzer

10 reviews

SolarWinds Server and Application Monitor

9 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Educational Organization

17%

Computer Software Company

10%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManelAlvarez
Technical engineer at Devoteam Management Consulting
I have been using CrowdStrike Observability for the past two months with a focus on the cloud environment,...
Read full review of CrowdStrike Observability »
Waleed Omar
Information Security Specialist at Arab Open University
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
Read full review of CrowdStrike Falcon »
Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
We mostly deal with CrowdStrike Falcon Exposure Management which provides EDR functionalities, offering customers...
Read full review of CrowdStrike Falcon Exposure Management »
Saif Ullah Khan
Security Engineer at ebryx
I am working for an MSSP. We use CrowdStrike on a daily basis for different clients across the globe for security...
Read full review of CrowdStrike Falcon Cloud Security »
Otis Brinson
Principal at GoTo Foods
I use the solution in my company on the endpoint, and then we're using it on our point of sales in all of our...
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 5

Raja Xabi
Technical Manager at APRAL
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Vijay Samant
Assistant Manager at a computer software company
I use SolarWinds Network Device Monitor for monitoring network utilization, bandwidth utilization, uptime, and...
Read full review of SolarWinds Network Device Monitor »
Waqas Masood
Assistant Director at Higher Education Commission
I am working in the Higher Education Commission of Pakistan as part of the Pakistan Education Research Network, which...
Read full review of SolarWinds Server and Application Monitor »
Michael Savchenko
Business Developement Manager at I.ua
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT...
Read full review of SolarWinds Hybrid Cloud Observability »
SJ6
Network Security Engineer at a comms service provider
Our primary use case for Kiwi Syslog is for gathering logs necessary for auditing purposes.
Read full review of SolarWinds Kiwi Syslog Server »

Review 1 of 5

Customer Service

Waleed Omar
Information Security Specialist at Arab Open University
The customer service is good and efficient in terms of responding. They could improve by initiating calls for...
Read full review of CrowdStrike Falcon »
Oleg Cherevko
Information security & IT technology Engineer at SI BIS LLC
The technical support is very easy to reach and helpful; I would rate it as ten out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
Niranjan N
Sr Analyst at ATOS
I rate CrowdStrike support 10 out of 10. They respond quickly and don't take much time to resolve all our issues.
Read full review of CrowdStrike Falcon »
Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
The support is quite good.
Read full review of CrowdStrike Falcon Exposure Management »
Dan Brunnquell
Director Of Information Technology at a financial services firm
I don't have to talk to their technical support often. When I need help, I contact them by email. Sometimes it takes...
Read full review of CrowdStrike Falcon »
Dan Brunnquell
Director Of Information Technology at a financial services firm
Trying to get somebody on the phone might not always be the easiest thing, but they usually respond in a fairly...
Read full review of CrowdStrike Falcon »
Younghoon-Youn
Director of Security Solution Business at a wholesaler/distributor
The support team responses are often a little bit slow. I would rate them a three out of five.
Read full review of CrowdStrike Falcon »
Suzan Demir
Sales Operations Specialist at ADEO IT Consulting Services
CrowdStrike's technical support is good, I haven't heard any complaints about it.
Read full review of CrowdStrike Falcon Complete MDR »
Renju Varghese
General Manager at a computer software company
I have found customer support to be fairly good but it could be quicker.
Read full review of CrowdStrike Falcon Complete MDR »
Ravikant Kaware
Lead Engineer at a tech services company
While there may be delays due to time zones, the technical support itself is good.
Read full review of CrowdStrike Falcon Cloud Security »
Kunal Bhujbal
Associate Director at a consultancy
The technical support is excellent.
Read full review of CrowdStrike Falcon Complete MDR »
Sumanth Kandanuru
Security Analyst at NTT Ltd
The CrowdStrike team is very efficient; I would rate them ten out of ten. They respond quickly when it comes to...
Read full review of CrowdStrike Falcon »
Abraham Pasamar
CEO at INCIDE - Investigación Digital SL
The customer service and support are satisfactory.
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Chief Information Security Officer at a hospitality company
We have been in touch with CrowdStrike technical support and they have been very supportive.
Read full review of CrowdStrike Falcon »
Anonymous User
Technical Manager at a tech vendor
Customer service is rated nine out of ten. So far, so good.
Read full review of Falcon LogScale »
Mark Krishnan
Associate Director - Infrastructure Engineering at AFT
Technical support is great. We've never had to contact them at all. Instead, they've always been proactive and...
Read full review of CrowdStrike Falcon »
Michael Getz
Enterprise Cybersecurity Architect at Swagelok Company
I would give the technical support 10 out of 10 for the past year. They have improved a lot of things in response to...
Read full review of CrowdStrike Falcon »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
The technical support is good. You raise a complaint, and they respond immediately.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Cloud Solution architect at a tech services company
The CrowdStrike Falcon technical support is good because it's responsive, and the team reverts to you within a...
Read full review of CrowdStrike Falcon »
Martin Huňa
BDM at Exclusive Networks Czechia
It's difficult for me to rate their technical support since I'm not using it much. However, when we created tickets...
Read full review of CrowdStrike Falcon Exposure Management »
Jeffrey-Anderson
Security Analyst II at a healthcare company
Now that we are a full-on customer, CrowdStrike technical support has always been spot on. It is one of the best that...
Read full review of CrowdStrike Falcon »
Anonymous User
Information Security, Sr. Analyst at a wholesaler/distributor
I would rate the technical support that we received during the deployment, as well as post-deployment, very well....
Read full review of CrowdStrike Falcon »
Anonymous User
Director Of Infrastructure Solutions at a computer software company
Support is very helpful. They are responsive and able to assist and answer our questions. We are happy wit the level...
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Technical Architect at a consultancy
There has not been any contact with technical support or community support. I have been able to do what I needed...
Read full review of CrowdStrike Falcon »
Anonymous User
Solutions Architect at a tech services company
They are very responsive. I'd definitely rate them a solid nine.
Read full review of CrowdStrike Falcon Cloud Security »
Sanjay Dahiya
Global IT Infrastructure Manager at TMF Group
We get a lot of proactive support from Crowdstrike. Before anything enters our environment, we get a lot of...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Security Senior Engineer at a consultancy
CrowdStrike's support is excellent. They respond within two hours after I raise a support ticket and provide...
Read full review of CrowdStrike Falcon Sandbox »
Adeeb Khan
Senior Data Hosting and Security Special at Two aquate
We get support from their local vendors. We have a lot of local support. If they cannot handle the case, they...
Read full review of CrowdStrike Falcon »
Anonymous User
Team Lead for Global Security at a non-tech company
Support has been very good.
Read full review of CrowdStrike Falcon Complete MDR »
Carol Kettlety
IT Network Infrastructure Manager at HENSOLDT
The technical support is good and they provide prompt responses to all of our questions.
Read full review of CrowdStrike Falcon »

Review 1 of 30

Jami Ullah
Senior Network Admin at a financial services firm
The current model requiring engagement through a local partner to escalate issues to SolarWinds takes time and could...
Read full review of SolarWinds NPM »
Angela Bustamante
Monitoring and Process Analyst at Seguros SURA
The technical support for SolarWinds NPM is very good. I'm rating their support five out of five.
Read full review of SolarWinds NPM »
Rafal-Stas
CEO at Greeneris Sp. z o.o.
The technical support team is very efficient and gives rapid answers.
Read full review of SolarWinds Access Rights Manager »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
Technical support could be faster when responding to an issue.
Read full review of SolarWinds Network Configuration Manager »
Reena Pandey
Consultant at HCL Technologies
My team contacted technical support for SolarWinds NPM a lot of times. On a scale of one to ten, I'd rate support as...
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Engineer at a healthcare company
Technical support is very good. It might take a bit of time for initial contact, if you don't classify the severity...
Read full review of SolarWinds NPM »
Anonymous User
Infrastructure Manager at a recreational facilities/services company
I have not used technical support for Passportal.
Read full review of SolarWinds Passportal »
Anonymous User
Senior Network Engineer
Customer Service: At least an 8/10. Technical Support: At least a 7/10.
Read full review of SolarWinds NPM »
Anonymous User
Freelancer Information Security & SIEM Consultant at a tech consulting company
Customer Service: 0/10 as there were no knowledge base articles when I used it, and every new patch required customer...
Read full review of SolarWinds NPM »
Anonymous User
Engineer, Infrastructure Applications at a healthcare company
Customer Service: Customer service is exceptional if not a little too communicative at times. SolarWinds does an...
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer at a media company
Customer Service: I would say 7 out of 10 stars. They really know their product technically. However, the response...
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer
Customer Service: 10 out of 10 Technical Support: Any time I contacted support they were knowledgeable and fast.
Read full review of SolarWinds NPM »
Olive Kusumbara
Consultant at a tech services company
The support is not too bad, but also not very good—it's quite standard. I forget the last time I contacted...
Read full review of SolarWinds AppOptics »
Andrew Ntuyo
Senior Network Engineer at Element Critical
I've never really reached out to technical support. I understand that it's alright. The very few times I've needed...
Read full review of SolarWinds NPM »
DineshNekkanti
Digital Innovation at Bobcat Company
Technical support has always been great. They are very responsive. We've been satisfied with their level of support.
Read full review of SolarWinds NPM »
Anonymous User
Staff Site Reliability Engineer
Customer Service: Customer service has been excellent and answers are concise and prompt. Technical Support:...
Read full review of SolarWinds AppOptics »
David Olusesan
System Administration at a tech services company
There are a lot of guides online, and whenever we have issues we consult them. Most of the guides are "do it...
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer at a comms service provider
Customer Service: I haven’t worked with their customer service probably since the beginning, any problems with the...
Read full review of SolarWinds NPM »
Anonymous User
Service Manager at a tech services company
I am happy to work with the technical support team. They are extremely good.
Read full review of SolarWinds Server and Application Monitor »
Solomon Okafor
Information and Communication Manager at Heineken
The customer service and support team is good.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Senior Network Engineer at a mining and metals company
SolarWinds NPM technical support is very responsive. They're available by phone, which is a plus.
Read full review of SolarWinds NPM »
Dale Partridge
Senior Executive IT Program Manager at a computer software company
Our team that has worked with technical support hasn't had any complaints. It goes pretty well.
Read full review of SolarWinds NPM »
Anonymous User
Sr. IT Infrastructure Specialist at a tech company
Technical support is average. Sometimes it took days to get responses and the responses were via email.
Read full review of SolarWinds NPM »
Anonymous User
Business Consultant. at a tech services company
Technical support is okay. We've contacted them many times and they've been fine.
Read full review of SolarWinds Network Configuration Manager »
Fazal Azeem
Implementation & Support Specialist at 360Factors
Technical support from SolarWinds is the best.
Read full review of SolarWinds NPM »
Anonymous User
Senior Manager - Global Network Ops
Customer Service: Customer service is very good. Technical Support: Good technical support. There is an active online...
Read full review of SolarWinds NPM »
Byron Anderson
Information Security Engineer at a cloud solution provider
Technical support is fantastic.
Read full review of SolarWinds NPM »
Anonymous User
Operational Lead at a government
Technical support for the product is good and they are responsive.
Read full review of SolarWinds Pingdom »
Anonymous User
Service Delivery Manager at a wholesaler/distributor
The support we have received from SolarWinds NPM has been very good. Initially, there were some issues with the...
Read full review of SolarWinds NPM »
Wahyu Krisnamukti
Network Administrator at PT Bni Life Insurance
We had contact with SolarWinds regarding the implementation, and they were helpful.
Read full review of SolarWinds NPM »

Review 1 of 30

Technical Support

No Data Available

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