Compare CrowdStrike vs Trellix

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport

Trellix Helix Connect

Police Bank, Verisk Analytics, Teck Resources

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Trellix Collaboration Security

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

Popular Solutions

CrowdStrike Falcon

46 reviews

CrowdStrike Falcon Complete MDR

15 reviews

CrowdStrike Falcon Cloud Security

24 reviews

Trellix Endpoint Security Platform

21 reviews

Trellix MOVE AntiVirus

9 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Government

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
HectorRios
IT COMMUNICATIONS AND NETWORKS at a legal firm
We are currently finishing the configuration of the solution, making the playbooks and configurations with the use...
Read full review of CrowdStrike Observability »
Waleed Omar
Information Security Specialist at a educational organization
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
Read full review of CrowdStrike Falcon »
Waleed Omar
Information Security Specialist at a educational organization
We are using CrowdStrike multiple modules within CrowdStrike. We are using CrowdStrike as an EDR, as an asset...
Read full review of CrowdStrike Falcon Exposure Management »
Muhammad Fahad
Assistant Director to ACIR at a government
There are several use cases for CrowdStrike Falcon Complete MDR. The main ones include 24/7 threat monitoring,...
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 5

Felipe Antoniazzi
Cybersecurity Engineer Lead at a healthcare company
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
GANESAN K
Senior Technical Engineer at a security firm
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
CESARCASTRO
Committee Of IT Cybersececurity at a energy/utilities company
We are in the energy market, specifically in energy generation. We got the Trellix EDR installed in most endpoints.
Read full review of Trellix Endpoint Detection and Response (EDR) »
JerryOniye
Enterprise Resources Planning Manager at a manufacturing company
I can briefly describe our use cases for Trellix MOVE AntiVirus. We use it on all our computers at the office here....
Read full review of Trellix MOVE AntiVirus »
Kumaresan B
Senior Technical Support Engineer at a consultancy
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »

Review 1 of 5

Customer Service

Abhishek A
Trainee Engineer at a tech services company
We have a Technical Account Manager (TAM). We can directly call them and raise a ticket. Initially, it was a six or...
Read full review of CrowdStrike Falcon »
Manish Indupuri
senior DevOps engineer at a tech services company
The customer support is pretty good, but it can be improved a little bit. I would rate the customer support on a...
Read full review of CrowdStrike Falcon Cloud Security »
KismatKunwar
Security Analyst at a tech services company
CrowdStrike's technical support is very good, and I would give them a ten out of ten.
Read full review of CrowdStrike Falcon Complete MDR »
Park Armstrong
Chief Technical and Solution Architect at a tech vendor
CrowdStrike Falcon needs to better its SE sales engineer team. The people didn't fully understand all the different...
Read full review of CrowdStrike Falcon »
Chethan R
Windows Security Patching Operation III (Cyber Operations) at a outsourcing company
I have a very good in-house team of about 20 to 30 people working with CrowdStrike Falcon Cloud Security, and we...
Read full review of CrowdStrike Falcon Cloud Security »
Sandeep Nagar
Co-Founder and Director at a security firm
CrowdStrike Falcon Complete's technical support is very good; they respond accurately, on time, and in accordance...
Read full review of CrowdStrike Falcon Complete MDR »
Ajit_Singh
AVP IT & Communication at Proactive Construction Pvt. Ltd at a tech services company
Our distributors provide excellent technical support, and we have experts in our systems. Generally, we don't require...
Read full review of CrowdStrike Falcon Complete MDR »
Naveen Nelavigi
Senior Security Analyst at a consultancy
I rate CrowdStrike support eight out of ten. They respond quickly on weekdays, but the weekend response times are...
Read full review of CrowdStrike Falcon »
Abhimanyu Raj
Senior Consultant at a consultancy
I think the customer service is good. I would rate it as eight or nine, maybe even nine out of ten.
Read full review of CrowdStrike Falcon Sandbox »
Sandesh Dumbre
Senior Information Security Engineer at a tech services company
I'm absolutely satisfied with CrowdStrike's support. They have a robust support team that is always there to help.
Read full review of CrowdStrike Falcon »
Renju Varghese
General Manager at a computer software company
I have found customer support to be fairly good but it could be quicker.
Read full review of CrowdStrike Falcon Complete MDR »
Saif Ullah Khan
Security Engineer at a tech services company
I have contacted customer service, and they are fast. I have had a good experience with them.
Read full review of CrowdStrike Falcon Cloud Security »
Jasmin Surani
Senior Cybersecurity Engineer (Security Operations & Engineering) at a manufacturing company
I have been in touch with CrowdStrike's tech support for the past three years. Their support is excellent, quickly...
Read full review of CrowdStrike Falcon Cloud Security »
Divyang Pastagiya
Principle Consultant at a tech services company
The technical support could improve because I am in India and the support I receive is from the UK or Australia. It...
Read full review of CrowdStrike Falcon »
Ayieko Margaret
Pre-Sales Engineer
We just went through training and were able to do most things ourselves. We haven't needed technical support.
Read full review of CrowdStrike Falcon »
Anonymous User
Senior Cyber Security Analyst
The technical support is pretty good. They're trained in their product and they have a system in place where if the...
Read full review of CrowdStrike Falcon »
Rohith Kumar-Gurram
Cybersecurity Analyst at a computer software company
The technical support is good.
Read full review of CrowdStrike Falcon »
Anonymous User
Lead Systems Engineer at a computer software company
We only raised one case with the technical support and they solved the issue very quickly. Since we only had this one...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Security Senior Engineer at a consultancy
CrowdStrike's support is excellent. They respond within two hours after I raise a support ticket and provide...
Read full review of CrowdStrike Falcon Sandbox »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
The technical support is good. You raise a complaint, and they respond immediately.
Read full review of CrowdStrike Falcon Complete MDR »
Bhupesh-Sharma
Large account Manager at a media company
I rate CrowdStrike support eight out of 10.
Read full review of CrowdStrike Falcon Cloud Security »
PankajKumar24
IT Manager at a tech services company
The CrowdStrike support is not good; the support team does not come remotely, and we repeatedly ask them to collect...
Read full review of CrowdStrike Falcon Sandbox »
Bhupesh-Sharma
Large account Manager at a media company
Technical support depends on a system integrator. CrowdStrike technical support regarding Identity Protection has a...
Read full review of CrowdStrike Falcon »
Anonymous User
IT Security Operations Administrator at a energy/utilities company
Technical support has been great. I'd rate them ten out of ten. You can open up tickets right from the dashboard...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Global Data Protection/Privacy Manager, FIP, CIPP/E, CIPM, CISSP at a manufacturing company
I've never been in touch with technical support. A different team handles that aspect. I cannot speak to how helpful...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Solutions Architect at a university
I'm happy with CrowdStrike technical support. I rate CrowdStrike support 10 out of 10.
Read full review of CrowdStrike Falcon »
MadhavReddy
Senior manager at a tech services company
Technical support from CrowdStrike Observability rates between seven to eight out of ten.
Read full review of CrowdStrike Observability »
Anonymous User
Information Security Officer at a financial services firm
We used technical support for the implementation of the solution and it was a good experience. They know the products...
Read full review of CrowdStrike Falcon »
Anonymous User
Cybersecurity Advisor at a security firm
Technical support is good. The company also offered training for resellers.
Read full review of CrowdStrike Falcon Complete MDR »
Jeffrey-Anderson
Security Analyst II at a healthcare company
Now that we are a full-on customer, CrowdStrike technical support has always been spot on. It is one of the best that...
Read full review of CrowdStrike Falcon »

Review 1 of 30

Valerio Favitta
IT Security Specialist at a tech services company
The solution's technical support is good. Whenever I open or raise a ticket with Trellix's support team, I get a...
Read full review of Trellix Endpoint Security Platform »
RiaanDu Preez
Senior Cyber Security Specialist Architect at a tech consulting company
It depends on who I get. If I reach someone within the country who understands the environment, it is usually very...
Read full review of Trellix DLP »
Anonymous User
Technical Lead Specialist at a computer software company
I have contacted technical support and they are good.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Senior Technology Specialist at a financial services firm
I haven't used any tech support. We tend to get the latest updates to protect ourselves. However, if we need to, we...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Deputy Assistant Secretary
The support from the company has been wonderful. Any time we've had any issues they responded.
Read full review of Trellix Network Detection and Response »
Anonymous User
Systems specialist at a tech services company
They didn't know why the upgrade issue was happening.
Read full review of Trellix Endpoint Security Platform »
Miguel Vergel Adajar
Systems Engineer at a tech services company
I have tried to contact the solution's technical support team. Whenever I tried to ask for partner support, the...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
CTO & CISO at a tech vendor
The technical support has been very good. We're quite satisfied with the level of support we get.
Read full review of Trellix Helix Connect »
Anonymous User
Cyber Security Consultant at a tech consulting company
The solution's technical support is awesome. They are very responsive. Mandiant's technical support is extremely...
Read full review of Verodin »
Anonymous User
Head of IT Division at a financial services firm
Customer service and technical support could use some enhancement. On a scale from 1 to 10, it is between six and...
Read full review of Trellix Network Detection and Response »
Laeeq Ahmed
IT Security Lead at a tech services company
Tech support is not good. They don't respond to issues in a timely manner. We need to call up the account managers,...
Read full review of Trellix ESM »
Anonymous User
Relationship Manager at a financial services firm
I have not contacted technical support.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Task Leader at a government
9/10. I've found technical support to be very good and responsive.
Read full review of Trellix Endpoint Security Platform »
AndyNoble
Head of Operational Excellence at a pharma/biotech company
I've never contacted technical support, I cannot speak to how helpful or responsive they are.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Manager Pre-Sales (ICT) at a comms service provider
The technical support is great, they provide good service.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Security Professional
Customer Service: 10/10 Technical Support: 10/10 (maybe not tier 1 but every one after)
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Junior Product Consultant at a tech services company
Their technical support is good. It is better than Symantec.
Read full review of Trellix Intrusion Prevention System »
Anonymous User
Owner
I've never used technical support at all. I cannot speak to how helpful or responsive they would be.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Technical Support Specalist at a government
Customer Service: I've not had to contact customer support. Technical Support: I've not had to contact tech support.
Read full review of Trellix Endpoint Security Platform »
Sabari Kumar
Senior Engineer at a comms service provider
The support from McAfee is far better than other vendors, such as Trend Micro and Symantec.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Their technical support is good. For each region, they seem to have got local support that takes care of all...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Assistant IT Manager at a insurance company
I've contacted technical support in the past and have had a relatively good experience. I have no complaints in...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Security Analyst at a tech services company
The technical support is pretty good for the most part. It is sort of hit or miss. When you call in, they usually are...
Read full review of Trellix Intrusion Prevention System »
Manoj Nair
Tech consultant at a tech services company
Top notch . Im in Inda and we have the tech support centre running out of Bangalore
Read full review of Trellix Advanced Threat Defense »
Anonymous User
Senior Security Specialist at a manufacturing company
Sometimes, they have been helpful, and sometimes, they drag their feet, and it takes days to fix an issue.
Read full review of Trellix ESM »
Anonymous User
Technical Executive at a tech vendor
McAfee has good support and they are very responsive.
Read full review of Trellix Endpoint Security Platform »
Frisal Argha Kusumah
Automation Service Engineer (DCS) at a manufacturing company
The technical support is good. They are fast to respond and they have weekend support.
Read full review of Trellix MOVE AntiVirus »
Roberto Taborga
Manager at a tech company
Technical support is really great. The support is generally very fast, responding within one day.
Read full review of Trellix Endpoint Security Platform »
SaiKiran
Presales Engineer at a security firm
Support is good. They provide a swift response.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
Vice President Cyber Security Practice Head at a tech services company
We have not contacted technical support in quite some time. We had issues with the parsing.
Read full review of Trellix ESM »

Review 1 of 30

Technical Support

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