Compare CyberArk vs McAfee

CyberArk

Based on 297 reviews.

McAfee

Based on 136 reviews.

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

Venafi

Surescripts, CME Group, TD Bank Group, Aetna, MoneyGram, Zions Bancorp, Cisco

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

McAfee Application Control

Contec

Popular Solutions

CyberArk Privileged Access Manager

59 reviews

CyberArk Endpoint Privilege Manager

18 reviews

CyberArk Identity

12 reviews

McAfee ePolicy Orchestrator

8 reviews

McAfee Complete Data Protection

7 reviews

McAfee Total Protection for Data Loss Prevention

5 reviews

Top Industries

Educational Organization

27%

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

16%

Computer Software Company

13%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumit Chavan
Lead Consultant at a tech vendor
My use case involves users who have admin rights and who do not have admin rights. We control the activities of users...
Read full review of CyberArk Endpoint Privilege Manager »
Adam Goldstein
Systems Engineer at a insurance company
As the Venafi administrator at my previous organization, which was a payments processor and software company handling...
Read full review of Venafi »
Sean Izor
Senior PAM Consultant at iC Consult GmbH
I started as a CyberArk administrator for a fairly large bank in the US. They are a large global company. They formed...
Read full review of CyberArk Privileged Access Manager »
IsaacHammond
Head of IT at Skutin Solutions
If I have a core banking application platform with users or privileged users accessing that particular environment, I...
Read full review of CyberArk Identity »
Rajat-Jain
Senior Member Of Technical Staff at a energy/utilities company
We own a robotic process automation platform called UiPath. We use CyberArk Secrets Management to bring the...
Read full review of CyberArk Secrets Management »

Review 1 of 5

VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
VivekGupta7
DGM at a financial services firm
In the bank, there is a lot of confidential data. It is stored in various desktops and servers and over email also....
Read full review of McAfee Total Protection for Data Loss Prevention »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The use cases for McAfee ePolicy Orchestrator ( /products/mcafee-epolicy-orchestrator-reviews ) involve deploying...
Read full review of McAfee ePolicy Orchestrator »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
Our company uses the solution to provide clients with network protection. We use EPO 5.10 and endpoint 10.7 for...
Read full review of McAfee Complete Data Protection »

Review 1 of 5

Customer Service

Ike-Ekweruo
CyberArk Consultant at a tech services company
The technical support services are good. Despite occasional delays, the team has consistently provided effective...
Read full review of CyberArk Endpoint Privilege Manager »
Anil Kumar 1
PAM Security Consultant at Cybersec Consulting
The technical support is very poor. We handle implementation for our clients, so we do not handle support after. We...
Read full review of CyberArk Privileged Access Manager »
Aparna Solanki
Security Consultant at SNSIN
My company has not contacted the product's technical support since our internal team took care of the deployment...
Read full review of CyberArk Endpoint Privilege Manager »
Karthik Raja
Co-Founder at Unique Performance Techsoft Pvt Ltd
It's difficult to get support, especially for issues affecting only one or two users. CyberArk support mainly focuses...
Read full review of CyberArk Endpoint Privilege Manager »
Adam Goldstein
Systems Engineer at a insurance company
Venafi's technical support is excellent, with even their first-tier support being in-house and highly competent. This...
Read full review of Venafi »
Joble John
Vice President - Global Head of Privilege Access Management, Data Services and Certification at Barclays Capital
We have a direct connection with the CyberArk leadership. However, the tool's support is not user-friendly. They will...
Read full review of CyberArk Privileged Access Manager »
Marek Neumann
Solution Architect at a consultancy
When I need to contact CyberArk, I usually work with level one support, and sometimes their knowledge is lacking...
Read full review of CyberArk Endpoint Privilege Manager »
Mammad BNB
Director Of Technical Operations at BNB Security Alliance
I am satisfied with the vendor's support.
Read full review of CyberArk Privileged Access Manager »
Anish R
Digital Architect - IAM at a manufacturing company
We do get a lot of support from them. We have taken professional services also in my previous engagement, where we...
Read full review of CyberArk Endpoint Privilege Manager »
BRUNO REYNAUD
Information Security Engineer - Pre-sales at a tech services company
The issue of technical support is crucial, as there are not many specialized partners available in Brazil to provide...
Read full review of CyberArk Privileged Access Manager »
Mohammad Jasim
Senior Information Security at a non-profit
CyberArk's support quality has to improve because we are totally dependent on them. I would rate their support a five...
Read full review of CyberArk Privileged Access Manager »
Salif Bereh
Consultant at a consultancy
I would rate WALLIX support at six out of ten, while CyberArk's support is a seven. The reason it's a seven is that...
Read full review of CyberArk Privileged Access Manager »
Mohammed Aslam Imroze
Technical Manager at Apxcon
To be completely frank, among my ten clients, a minimum of six express concerns or confusion regarding CyberArk. I'm...
Read full review of CyberArk Identity »
Nigel Miller
Information Security Leader at a government
If there is an area that has room for improvement, it's probably working with their support and getting people on the...
Read full review of CyberArk Privileged Access Manager »
Pahul Preet
Head of IT at Flash.co
I would rate them a ten out of ten only because the problem I faced at that time was resolved in a couple of hours.
Read full review of CyberArk Privileged Access Manager »
KunalChandel
Corporate Vice President at a insurance company
We've had good relationships with their technical department. My team usually does more engineering. We work with...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Chief Catalyst at a tech services company
Technical support is excellent. We haven't faced many issues, of course. The best part is the platform is pretty easy...
Read full review of C3M Cloud Control [EOL] »
Anonymous User
IT Security Specialist at a tech services company
Very good.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Admin at a tech company
The technical support is good.
Read full review of CyberArk Privileged Access Manager »
Sathesh-Thangaraju
Technical Support Analyst at Capgemini
Support is available through different models, depending on the license agreement. Dedicated customer support...
Read full review of CyberArk Privileged Access Manager »
Sean Izor
Senior PAM Consultant at iC Consult GmbH
When your client base grows from a few hundred to over three thousand, the number of tech support calls increases...
Read full review of CyberArk Privileged Access Manager »
Rahsaan Knights
Information Security Analyst III at a healthcare company
In the beginning (early 2017), we had some issues. We would have a discrepancy in what user support was telling us....
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior server administrator at a financial services firm
The tech support for CyberArk is definitely one of the best I've used, and I've been in IT for 35 years.
Read full review of CyberArk Privileged Access Manager »
Chawapat Kongdumrongkiat
Product Consultant at M.Tech
The support from CyberArk Endpoint Privilege Manager is good.
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Manager Engineering at a comms service provider
We are satisfied with the technical support.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Solution Engineer at a comms service provider
We worked directly with Venafi professional support, and our experience was excellent. Their technical support is...
Read full review of Venafi »
Anonymous User
Director at a tech services company
Our customers contact us for any technical support, but we are able to sort out customer issues to a very large...
Read full review of CyberArk Privileged Access Manager »
Oupa Mpe
Solutions Architect at a tech services company
Technical support has been good in terms of answering the required quick question in order to address the solution...
Read full review of Centrify Endpoint Services [EOL] »
Alexander Djuraev
Sales Engineer at Softprom by ERC
The solution's training documentation compensates for efforts to raise the tickets. We can resolve the issues...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Lead Systems Architect at IT Specialist LLC
I've never had to reach out to technical support.
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Vincent Watti
Owner at Network Technics & Systems Ltd
The support is good. We've interacted with them directly a few times.
Read full review of McAfee ePolicy Orchestrator »
BharatUjenia
Sr. Group Manager - Enterprise IT at WNS Global Services
The technical support is a mixed bag. They don't always like to believe that there is a problem with the solution....
Read full review of McAfee Web Protection [EOL] »
RathinVaidya
Vice President (Technical) at Shaligram Infotech LLP
I rate the scalability of McAfee Total Protection for Data Loss Prevention a nine out of ten.
Read full review of McAfee Total Protection for Data Loss Prevention »
Alain Orlanes
Manager at WSI
My clients and suppliers are usually working with technical support.
Read full review of McAfee Complete Data Protection »
BernardLugalia
Cyber Security Engineer at a tech services company
The tool itself is great, but the technical support is not always perfect. There have been some support issues. When...
Read full review of McAfee ePolicy Orchestrator »
Harish G
IT Analyst at SISA Information Security
We do get support from our reseller. We don't get support directly from McAfee.
Read full review of McAfee Total Protection for Data Loss Prevention »
Vincent Watti
Owner at Network Technics & Systems Ltd
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are...
Read full review of McAfee ePolicy Orchestrator »
Vivek Sathaye
Director at Benelec
The support from McAfee Total Protection for Data Loss Prevention could improve.
Read full review of McAfee Total Protection for Data Loss Prevention »
Jagdish Lomte
Founder & CEO at StreaMplify
The support from McAfee Total Protection for Data Loss Prevention is good. However, if they provided 24 hours a day...
Read full review of McAfee Total Protection for Data Loss Prevention »
DavidJones7
Head of Content at Pharmaflow
Whenever an issue is raised by our company, the support team responds well and on time. The support team of McAfee...
Read full review of McAfee ePolicy Orchestrator »
Erika Valiente
Product Manager at Ran Security
The support from McAfee Web Protection could improve. The quality of support depends on who you end up getting on the...
Read full review of McAfee Web Protection [EOL] »
Muco Aga
Cloud Security Solutions Consultant at CloudCan
We did not directly reach out to McAfee, the corporation, in terms of support. We can get help from their partners....
Read full review of McAfee Total Protection for Data Loss Prevention »
Shaik Sayeed
Information Technology Solutions Manager at UBG
I think that the technical support can be improved. It should be cheaper, faster and more comprehensive as far as the...
Read full review of McAfee Total Protection for Data Loss Prevention »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
McAfee has very good support. We can submit a report online to open a case and they will contact you immediately to...
Read full review of McAfee Complete Data Protection »
Mohit Dhingra
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
The technical support's response time and turnaround time as the solution provider are excellent. They go the extra...
Read full review of McAfee Complete Data Protection »
Anonymous User
President - Systems Engineer at a manufacturing company
Customer Service: In my experience, the level of customer service is very good. Technical Support: Technical service...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Sr. Product Management Specialist at a comms service provider
The technical support is good, but it could be better.
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Arkadiy Malamud
Antivirus Support Team Lead at a insurance company
Customer Service: GoodTechnical Support: Good. However there is no definite SLA when a complicate issue is escalated...
Read full review of McAfee ePolicy Orchestrator »
DucDoan
Security Manager at a tech services company
For the most part, technical support has been great. When we've had technical problems, they've helped us. I've found...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Anonymous User
Computer Framework at a healthcare company
I can't comment on technical support, because we really did not use it other than for downloading new versions or for...
Read full review of McAfee StoneGate [EOL] »
AjitKumar
Technical Security Engineer at Hitachi Systems, Ltd.
I am satisfied with the customer service/technical
Read full review of McAfee Complete Data Protection »
Pankaj Nagpal
Chief Information Security Officer at Romsons
Technical support has not been helpful for us. We tried to reach out during the implementation process and were given...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Senior Manager of System Security
Customer Service: 8 out of 10Technical Support: 8 out of 10
Read full review of McAfee ePolicy Orchestrator »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
The technical support is good.
Read full review of McAfee Web Gateway Cloud Service »
Anonymous User
Senior Developer, shareholder at a hospitality company
Customer Service: I've never approached customer service with regards to this particular product. Technical Support:...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Sanjit Achary
Senior Manager at a tech services company
We've been in touch with technical support in the past. They've been quite good. We've been satisfied with their...
Read full review of McAfee ePolicy Orchestrator »
Ilan Amir
Global IT Manager at a pharma/biotech company
I'm working with a security company called Intensity. After doing my own PoC, and also checking an IBM solution, I...
Read full review of McAfee Complete Data Protection »
Saqer Aqra
Senior Cyber Security Consultant at Ingram Micro Inc.
We've contacted technical support in the past and in general, they are quite good.
Read full review of McAfee Complete Data Protection »
Anonymous User
IT Security Specialist at a tech services company
Technical support is not too bad. They are quite mature and have experience with the product. We have not experienced...
Read full review of McAfee Application Control »
Eduardo Jassir
Cyber Security Coordinator at Gecelca SA E.S.P.
We receive technical support from the partner, and they are very good. We've never had to contact McAfee. We just...
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 30

Technical Support

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