Compare CyberArk vs McAfee

CyberArk

Based on 323 reviews.

McAfee

Based on 142 reviews.

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

CyberArk Certificate Manager

Surescripts, CME Group, TD Bank Group, Aetna, MoneyGram, Zions Bancorp, Cisco

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

McAfee Application Control

Contec

Popular Solutions

CyberArk Privileged Access Manager

42 reviews

CyberArk Endpoint Privilege Manager

15 reviews

CyberArk Identity

15 reviews

McAfee ePolicy Orchestrator

5 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

10%

Government

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Marketing Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumit Chavan
Lead Consultant at a tech vendor
My use case involves users who have admin rights and who do not have admin rights. We control the activities of users...
Read full review of CyberArk Endpoint Privilege Manager »
Atul-Gujar
CyberArk manager at a comms service provider
We are working with CyberArk solutions such as PAM on-premises. We are working with CyberArk Privileged Access...
Read full review of CyberArk Privileged Access Manager »
Hariharan Thangasamy
Cybersecurity Delivery Analyst at a tech vendor
The main use cases for CyberArk Identity help us to strengthen security to protect sensitive data centers and...
Read full review of CyberArk Identity »
Anonymous User
Associate Director at a legal firm
My use cases for CyberArk IGA Powered by Zilla are identity and access management and governance, focusing on...
Read full review of CyberArk IGA Powered by Zilla »
AtulGujar
Works at a comms service provider
I use CyberArk Secure Cloud Access for managing privileged access and maintaining security. My work involves secure...
Read full review of CyberArk Secure Cloud Access »

Review 1 of 5

Binu Haneef
System Administrator at a media company
We are using many components such as Drive Encryption, DLP, Threat Prevention, Advanced Threat Prevention, and Web...
Read full review of McAfee ePolicy Orchestrator »
Wahidur Rahman
Senior Executive Officer at a financial services firm
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at a tech vendor
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Customer Service

BRUNO REYNAUD
Information Security Engineer - Pre-sales at a tech services company
The issue of technical support is crucial, as there are not many specialized partners available in Brazil to provide...
Read full review of CyberArk Privileged Access Manager »
Amandeep Singh
Associate Manager at a computer software company
I have contacted them multiple times. They helped me in a good way. Whenever I raised a ticket, depending on the...
Read full review of CyberArk Privileged Access Manager »
Thabiso Muzi Mbatha
CyberSecurity Engineer at a tech services company
Customer support is somewhat lacking. They are often unavailable on Fridays, and the support process, such as raising...
Read full review of CyberArk Privileged Access Manager »
Vishnu Ramachandra
Security Engineer at a consultancy
I am not an admirer of the product's technical support team. The product's technical support team doesn't know the...
Read full review of CyberArk Privileged Access Manager »
Siva Nagaraju
Certified Ethical Hacker at a consultancy
I haven't contacted their technical support or customer support because I'm working in a L3 role. Mostly my L5 team...
Read full review of CyberArk Certificate Manager »
BRUNO REYNAUD
Information Security Engineer - Pre-sales at a tech services company
I rate the support of C3M Cloud Control a six out of ten.
Read full review of C3M Cloud Control [EOL] »
Marek Neumann
Solution Architect at a consultancy
When I need to contact CyberArk, I usually work with level one support, and sometimes their knowledge is lacking...
Read full review of CyberArk Endpoint Privilege Manager »
Ike-Ekweruo
CyberArk Consultant at a tech services company
The technical support services are good. Despite occasional delays, the team has consistently provided effective...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
IT Security Specialist I at a healthcare company
They are extremely knowledgeable. Sometimes I asked a question, and their first reply is the answer. Then, I have...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Technical Consultant at a tech services company
Technical support is 8/10; level of engagement depends on severity of problem.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Consultant (CyberArk) at a financial services firm
Technical support is excellent; one of the most knowledgeable and well-trained support staff.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Engineer at a tech services company
The product is not very difficult to install. However, there are some considerations that need to be taken into...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Engineering Lead PAM
We have frequently worked with CyberArk technical support. In the last year their support has been changed. I would...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information Security Analyst at a financial services firm
We're served by CyberArk's regional support based in India and Singapore, but I want country-level support in...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
CyberSecurity Analyst at a energy/utilities company
We haven't used customer support so far apart from implementation.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Consultant at a consultancy
Customer Service: Their support is pretty good and responsive. Technical Support: Their support is pretty good and...
Read full review of CyberArk Privileged Access Manager »
Rohan Basu
IT Manager at a tech services company
Technical support for CyberArk Privileged Access Manager is responsive. As for their timelines for completing...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Manager at a energy/utilities company
In my experience, the quality of support has been inconsistent. Response times seem to correlate with the strength of...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Cyber Security Supervisor at a tech company
Technical support is 7/10.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Global Security Systems Consultant at a insurance company
Certificate Manager's technical support is impressively fast. Inquiries are typically addressed the same day, with...
Read full review of CyberArk Certificate Manager »
Anonymous User
Senior Manager of System Security at a tech services company
Customer Service: It's improved over the years and now is very fast and efficient. We've got a very good Italian...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Manager - Privileged Access Management at a tech services company
We get excellent feedback from customer service, irrespective of the level of issues raised.
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Anonymous User
Principal entity management engineer at a retailer
Technical support is pretty responsive and knowledgeable. We do get the right person.
Read full review of CyberArk Privileged Access Manager »
Ashish Pandey
Delivery Manager at a tech vendor
We usually have support along with the licenses that we purchase. That way, whenever there is any kind of an issue...
Read full review of CyberArk Endpoint Privilege Manager »
JosephAndiwo
Private Wealth Advisor at a financial services firm
Satisfactory and knowledgeable.
Read full review of CyberArk Identity »
Shad Smith
Technical Architect at a tech vendor
Support does vary depending on how critical your issue is and if it needs to be elevated to dev support.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Service Specialist at a manufacturing company
I'm not satisfied with technical support. In my previous experience, we were waiting a couple of days for their...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Cybersecurity Engineer at a healthcare company
Their technical support is good, but some of their documentation lacks details for people who aren't super technical....
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Network Security Consultant at a comms service provider
Due to meaningless error messages, it is not possible to repair non-trivial errors without support. However, with...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Architect at a financial services firm
We did not need to contact technical support.
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Vincent Watti
Owner at a manufacturing company
The support is good. We've interacted with them directly a few times.
Read full review of McAfee ePolicy Orchestrator »
JohnBlack
Founder and CEO at a tech services company
The technical support is good, but it isn't always specific. That's a problem in my industry; it's a highly...
Read full review of McAfee ePolicy Orchestrator »
Meleria Mangaring
Solutions Engineer at a wholesaler/distributor
McAfee offers very good technical support and we have been very happy with its capabilities. We find support to be...
Read full review of McAfee Total Protection for Data Loss Prevention »
Muco Aga
Cloud Security Solutions Consultant at a tech consulting company
We did not directly reach out to McAfee, the corporation, in terms of support. We can get help from their partners....
Read full review of McAfee Total Protection for Data Loss Prevention »
ObaseunAwoyinfa
Security Consultant at a consumer goods company
For data protection, I have never really had to leverage support. I’ve not had to deal with support on any of the...
Read full review of McAfee Complete Data Protection »
MuhammadKhan1
Associate Manager IT at a manufacturing company
My experience is very good with customer support. When I had an issue with the initial charges related to the setup,...
Read full review of McAfee Web Protection [EOL] »
Eduardo Jassir
Cyber Security Coordinator at a energy/utilities company
We receive technical support from the partner, and they are very good. We've never had to contact McAfee. We just...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Manager of BI at a tech services company
The technical support is good, but it's always "I'll call you back", especially when there are no threats. We usually...
Read full review of McAfee Web Protection [EOL] »
AjitKumar
Technical Security Engineer at a computer software company
I am satisfied with the customer service/technical
Read full review of McAfee Complete Data Protection »
Anonymous User
IT system manager at a financial services firm
McAfee Complete Data Protection has a good technical support team.
Read full review of McAfee Complete Data Protection »
Sabina C
Sr. IT Business Analyst at a financial services firm
I didn't need to contact technical support for McAfee Total Protection.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Presales System Engineer
Customer Service: 8/10 when they needed to help us. Technical Support: 7/10.
Read full review of McAfee StoneGate [EOL] »
AmerAlkhawaldeh
Account manager
I got in touch with the support team for McAfee Complete Data Protection about certain cases such as enhancement...
Read full review of McAfee Complete Data Protection »
Anonymous User
Technical Engineer at a tech services company
Technical products are bound to get stuck due to the technical processes involved. Sometimes, certain new issues crop...
Read full review of McAfee ePolicy Orchestrator »
Gustavo Vila Verde
Sales Engineer at a tech vendor
Levels two and three of tech support is very good.
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Mohd Fadhil
Security Engineer at a tech services company
The technical support is good.
Read full review of McAfee Web Gateway Cloud Service »
Mohit Dhingra
Senior Vice President IT at a tech services company
The technical support's response time and turnaround time as the solution provider are excellent. They go the extra...
Read full review of McAfee Complete Data Protection »
RajuBhatt
retired
I've never had to reach out to the support.
Read full review of McAfee Complete Data Protection »
Altaf Siddiqui
Network Engineer at a tech services company
The solution's customer support team's response time is good. We raise the ticket on a support portal and communicate...
Read full review of McAfee Complete Data Protection »
Jean-Luc Des Groseilliers
Owner at a tech services company
I never had to use their support. For the last five years or so, I've not had any issues.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
AVP - Information Security at a financial services firm
Technical support has been good. If I have ever needed assistance, I have been able to get some help.
Read full review of McAfee Web Protection [EOL] »
JonathanChawatama
IT Security Consultant at a comms service provider
McAfee technical support is ok, but we do not contact them very often. Every year, they impose certifications on us,...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Application Programmer (Infrastructure and OA support) at a government
We have raised support cases to McAfee and they responded in a professional and helpful manner and completed with...
Read full review of McAfee Complete Data Protection »
Pankaj Nagpal
Chief Information Security Officer at a healthcare company
Technical support has not been helpful for us. We tried to reach out during the implementation process and were given...
Read full review of McAfee Total Protection for Data Loss Prevention »
Amman Khan Mohammed
Senior System Engineer at a tech services company
I have opened a few cases with technical support and their support is good. It depends on what type of contract you...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Information Security Analyst at a real estate/law firm
I have dealt with technical support from McAfee Complete Data Protection. It just depends on where I get the person....
Read full review of McAfee Complete Data Protection »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
Amer-Alkhawaldeh
Presales Manager at a computer software company
Essentially, as a service delivery partner, we are also technical support to some level.
Read full review of McAfee Complete Data Protection »
Anonymous User
Senior Cyber Security Consultant at a tech services company
We've contacted technical support in the past and in general, they are quite good.
Read full review of McAfee Complete Data Protection »
Boubacar Khouma
Owner at a consultancy
I have not been in contact with McAfee's technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 30

Technical Support

No Data Available

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