Compare CyberArk vs McAfee

CyberArk

Based on 302 reviews.

McAfee

Based on 137 reviews.

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

Venafi

Surescripts, CME Group, TD Bank Group, Aetna, MoneyGram, Zions Bancorp, Cisco

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

McAfee Application Control

Contec

Popular Solutions

CyberArk Privileged Access Manager

56 reviews

CyberArk Endpoint Privilege Manager

19 reviews

CyberArk Identity

12 reviews

McAfee ePolicy Orchestrator

8 reviews

McAfee Complete Data Protection

6 reviews

McAfee Total Protection for Data Loss Prevention

5 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

14%

Educational Organization

11%

Manufacturing Company

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumit Chavan
Lead Consultant at a tech vendor
My use case involves users who have admin rights and who do not have admin rights. We control the activities of users...
Read full review of CyberArk Endpoint Privilege Manager »
Adam Goldstein
Systems Engineer at a insurance company
As the Venafi administrator at my previous organization, which was a payments processor and software company handling...
Read full review of Venafi »
Sean Izor
Senior PAM Consultant at iC Consult GmbH
I started as a CyberArk administrator for a fairly large bank in the US. They are a large global company. They formed...
Read full review of CyberArk Privileged Access Manager »
IsaacHammond
Head of IT at Skutin Solutions
If I have a core banking application platform with users or privileged users accessing that particular environment, I...
Read full review of CyberArk Identity »
Rajat-Jain
Senior Member Of Technical Staff at a energy/utilities company
We own a robotic process automation platform called UiPath. We use CyberArk Secrets Management to bring the...
Read full review of CyberArk Secrets Management »

Review 1 of 5

ObaseunAwoyinfa
Security Consultant at Trinexia
For any type of protection strategy, the natural use cases involve protecting sensitive data that shouldn't be...
Read full review of McAfee Complete Data Protection »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The use cases for McAfee ePolicy Orchestrator ( /products/mcafee-epolicy-orchestrator-reviews ) involve deploying...
Read full review of McAfee ePolicy Orchestrator »
Akhtar Hussain Rizvi
Deputy Group Manager - Systems at Titan Company Ltd
The solution is mainly used for sensitive data protection.
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Customer Service

SatishIyer
Assistant Vice President at a financial services firm
In my personal experience as product owner assigned to various components, there have been challenges with the...
Read full review of CyberArk Privileged Access Manager »
RiyasAbdulkhader
Security Consultant at a financial services firm
There is room for improvement in customer service and support. Since I started with CyberArk products about seven...
Read full review of CyberArk Identity »
Kaspars Vasilevskis
Security Delivery Associate Manager at Accenture
I would give CyberArk's tech support a nine out of ten. They have made it so only certified experts can raise support...
Read full review of CyberArk Endpoint Privilege Manager »
Iordanidis Iordanis
Procurement Manager at OTE Group
Technical support has been helpful and responsive. We are happy with their support.
Read full review of CyberArk Privileged Access Manager »
Omar_Jaimes
Cybersecurity Architecture Manager at Data Warden
If you do not have certification, you cannot send a ticket. This makes dealing with technical support difficult.
Read full review of CyberArk Endpoint Privilege Manager »
ProbalThakurta
Senior Partner at a tech consulting company
The tool’s support is neither good nor bad. You need to wait a long time to get to the support.
Read full review of CyberArk Identity »
Anonymous User
Security Lead at a insurance company
CyberArk support isn't the worst, but it's certainly not the best. I'd give it a six out of 10. They were responsive....
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Manager at a energy/utilities company
In my experience, the quality of support has been inconsistent. Response times seem to correlate with the strength of...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Associate Vice President & Head of Apps Support at a tech services company
The support has been good. Turnaround times have been okay. They have not been immediate, but they do respond in a...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Solution Engineer at a comms service provider
We worked directly with Venafi professional support, and our experience was excellent. Their technical support is...
Read full review of Venafi »
Anonymous User
Senior Consultant at a tech services company
It's hard to find competent resellers/support.
Read full review of CyberArk Privileged Access Manager »
TeguhBudyantara
Professional Services Manager at PT Korelasi Persada Indonesia
I have not used the support from CyberArk Endpoint Privilege Manager.
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Global Security Systems Consultant at a insurance company
Venafi's technical support is impressively fast. Inquiries are typically addressed the same day, with most issues,...
Read full review of Venafi »
Anonymous User
Senior Presale - BU Information Security at a tech services company
I have not contacted technical support. I deal in the presales department. I don't manage the technical aspects of...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technical Consultant at a computer software company
One of the product's strengths is the large international user community. Often, you don't need to speak directly to...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Senior Consultant at a consultancy
Customer Service: Their support is pretty good and responsive. Technical Support: Their support is pretty good and...
Read full review of CyberArk Privileged Access Manager »
Nate Chiles
Privileged Access Management Engineer at a hospitality company
We subscribe to premium support, and it's been excellent, providing us with relatively rapid responses and overall...
Read full review of CyberArk Privileged Access Manager »
KunalChandel
Corporate Vice President at a insurance company
We've had good relationships with their technical department. My team usually does more engineering. We work with...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Technical Consultant at a tech services company
Technical support is 8/10; level of engagement depends on severity of problem.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information Security Engineer II at a healthcare company
Customer support for this product still needs some improvement.
Read full review of CyberArk Privileged Access Manager »
Aniket-Singh
Senior Engineer at a tech vendor
Support-wise, they are the best. I would rate the technical support for CyberArk Privileged Access Manager a nine out...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Cyber Security Lead at a mining and metals company
CyberArk's support is excellent, providing personalized assistance through a dedicated local account manager and...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Architect at a comms service provider
Customer support has been very helpful and responsive. My customer success manager facilitated many calls with...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Core Analyst/ Server Admin at a comms service provider
This is coming from a person who spent two-and-a-half years in customer support, so I do have a certain amount of...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Sr IT Security Spec at a financial services firm
The team that I work with is our in-house engineering team. I've had a conversation with CyberArk once last year...
Read full review of CyberArk Privileged Access Manager »
Jack Gammon
Security Analyst at a financial services firm
The technical support is great. They are very responsive.
Read full review of CyberArk Privileged Access Manager »
Je’rid Mccormick
Lead Automation Developer at COUNTRY Financial
The technical support is wonderful. We get the right person. They answer very quickly, giving us solutions which...
Read full review of CyberArk Privileged Access Manager »
YogananthamTheerthagiri
Channel Sales Manager at Cyber Knight Technologies FZ LLC
The product's technical support is only average. They need to improve their response time.
Read full review of CyberArk Endpoint Privilege Manager »
WarranGrin
Enterprise Cyber Security Advisor at a energy/utilities company
Overall, I would rate technical support at seven out of 10. We have had some major issues with the tool, but we have...
Read full review of CyberArk Endpoint Privilege Manager »
Padmanabha Hegde
Manager at a computer software company
On a scale from one to ten, I give a seven for customer service. While support processes have changed, making it more...
Read full review of CyberArk Endpoint Privilege Manager »

Review 1 of 30

Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
MuhammadKhan1
Associate Manager IT at Hi-Tech Foods
My experience is very good with customer support. When I had an issue with the initial charges related to the setup,...
Read full review of McAfee Web Protection [EOL] »
Massimo Biccini
Cyber Security Consultant & Presale at Innovery
If we're talking about the classic product, we found that technical support usually had good skills and sound...
Read full review of McAfee Complete Data Protection »
VivekGupta7
DGM at a financial services firm
While they are knowledgeable, they are not very easily accessible. We need to book a call. Often, we'll first get...
Read full review of McAfee Total Protection for Data Loss Prevention »
BharatUjenia
Sr. Group Manager - Enterprise IT at WNS Global Services
The technical support is a mixed bag. They don't always like to believe that there is a problem with the solution....
Read full review of McAfee Web Protection [EOL] »
Kirolos Labeb
CyberSecurity Operations at EliteVAD
They are good and give quick responses. I rate it ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
ObaseunAwoyinfa
Security Consultant at Trinexia
For data protection, I have never really had to leverage support. I’ve not had to deal with support on any of the...
Read full review of McAfee Complete Data Protection »
DavidJones7
Head of Content at Pharmaflow
Whenever an issue is raised by our company, the support team responds well and on time. The support team of McAfee...
Read full review of McAfee ePolicy Orchestrator »
AdnanButt
Service Security Specialist
Technical support is good. We've been largely satisfied with them so far.
Read full review of McAfee Complete Data Protection »
RajuBhatt
retired
I've never had to reach out to the support.
Read full review of McAfee Complete Data Protection »
Mohit Dhingra
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
The technical support's response time and turnaround time as the solution provider are excellent. They go the extra...
Read full review of McAfee Complete Data Protection »
Anonymous User
Cyber Security Consultant at a tech services company
The technical support is pretty poor.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Management Executive at a security firm
The support in South Africa could be much better.
Read full review of McAfee Total Protection for Data Loss Prevention »
Obaseun Awoyinfa
Security Consultant at CS Africa
To be honest, I have actually never really needed to call support overall. The product has been working all these...
Read full review of McAfee Complete Data Protection »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
McAfee Total Protection for Data Loss Prevention's technical support is helpful.
Read full review of McAfee Total Protection for Data Loss Prevention »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
I would rate the quality of support from Trellix as eight points.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
IT Manager at a financial services firm
Technical support is good. They are timely in responding.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anatolii Konstantynov
Project Engineer at ISSP
When contacting support, we would have to wait days before getting a response, and other times they were not able to...
Read full review of McAfee Complete Data Protection »
Stephen Odongo
Technical Support Engineer at Professional Technologies Kenya
The technical support is very good and they respond quite quickly.
Read full review of McAfee ePolicy Orchestrator »
Sanjit Achary
Senior Manager at a tech services company
We've been in touch with technical support in the past. They've been quite good. We've been satisfied with their...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Technical Engineer at a tech services company
Technical products are bound to get stuck due to the technical processes involved. Sometimes, certain new issues crop...
Read full review of McAfee ePolicy Orchestrator »
AjitKumar
Technical Security Engineer at Hitachi Systems, Ltd.
I am satisfied with the customer service/technical
Read full review of McAfee Complete Data Protection »
Gustavo Vila Verde
Sales Engineer at a tech vendor
Levels two and three of tech support is very good.
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Technical Engineer at a tech services company
I had some technical issues, which were not known by the vendor itself.
Read full review of McAfee ePolicy Orchestrator »
Joke
Security Analyst at a financial services firm
Technical support is okay. We get support from a McAfee partner here in Nigeria who liaises with the OEM too. We've...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Senior Consultant at a financial services firm
We had a local technical support company and did not deal with McAfee at the regional level. I can say that our local...
Read full review of McAfee ePolicy Orchestrator »
RahulRaju
Security Specialist at Perth Airport
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team....
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Computer Technician at a leisure / travel company
We do not call McAfee directly because they couldn't provide us with the help we needed onsite because we needed...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Eduardo Jassir
Cyber Security Coordinator at Gecelca SA E.S.P.
We receive technical support from the partner, and they are very good. We've never had to contact McAfee. We just...
Read full review of McAfee ePolicy Orchestrator »
Arkadiy Malamud
Antivirus Support Team Lead at a insurance company
Customer Service: GoodTechnical Support: Good. However there is no definite SLA when a complicate issue is escalated...
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 30

Technical Support

No Data Available

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