Compare DataDirect Networks vs Veritas

DataDirect Networks

Based on 14 reviews.

Veritas

Based on 332 reviews.

Sample Customers

DDN IME

ICR, MLB, Toyota Technical Development Corporation

HubStor

York Hospital, Delphinus Medical Technologies, City Year

Popular Solutions

1 reviews

1 reviews

1 reviews

9 reviews

6 reviews

Veritas NetBackup Appliance

14 reviews

Top Industries

Construction Company

15%

Manufacturing Company

10%

Financial Services Firm

Computer Software Company

Financial Services Firm

13%

Manufacturing Company

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Chief Architect at a tech services company
I am a system integrator, and my customers are using EXAScaler as the de facto parallel file system for Google Cloud....
Read full review of EXAScaler »
Anonymous User
L3 Storage Engineer at a consultancy
We use IntelliFlash products for larger environments, like Qatar Airways. They have large scalability and use more...
Read full review of DDN IntelliFlash »
Anonymous User
Chief Architect at a tech services company
This is for AI training cluster. The customer is using DDN as a default de facto standard for their AI cluster.
Read full review of DDN EXA5 »

Review 1 of 3

Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at GTBANK
My main use cases for Veritas Enterprise Vault are for backup of databases and servers. We use it basically for...
Read full review of Veritas Enterprise Vault »
RahulSharma8
Storage Platform Engineer at Expedia Group
Veritas Alta Data Protection's primary use case is to back up S3 buckets and EC2 instances, containers, or mostly...
Read full review of Veritas Alta Data Protection »
SunilPanigrahi
Senior Manager at a logistics company
Veritas NetBackup is successfully used on a virtual platform where we are taking VM backups for almost 88 plus...
Read full review of Veritas NetBackup »
Sammy Githinji
Technical Manager at Rigor Systems Limited
Mainly, our use case for Veritas NetBackup Appliance is backup for virtual environments as well as databases.
Read full review of Veritas NetBackup Appliance »
Piyush Khandelwal
Senior Consultant at a financial services firm
We are using Veritas NetBackup IT Analytics on physical infrastructure. We are not using it for any virtual or cloud...
Read full review of Veritas NetBackup IT Analytics »

Review 1 of 5

Customer Service

Anonymous User
IT Director at a tech vendor
For the previous box we used tech support on a couple of occasions, and we used their tech support to do the...
Read full review of DDN IntelliFlash »
Anonymous User
IT Manager at a wholesaler/distributor
Support has been good, although we haven't needed to use it much.
Read full review of DDN IntelliFlash »
Anonymous User
Senior Systems Engineer / Projects Lead at a tech services company
I would give technical support a rating of 7/10.
Read full review of DDN IntelliFlash »
Anonymous User
L3 Storage Engineer at a consultancy
The customer service and support respond within five to ten minutes whenever there's an issue.
Read full review of DDN IntelliFlash »
Anonymous User
Solution Architect at a comms service provider
It's excellent.
Read full review of DDN IntelliFlash »
Anonymous User
Consultant at a tech services company
The technical support team is perfect. They are fast and competent.
Read full review of DDN IntelliFlash »
Anonymous User
IT Manager at a agriculture
When we first got the product, support was amazing, however, that is no longer the case. Technical support is bad....
Read full review of DDN IntelliFlash »
Anonymous User
Chief Architect at a tech services company
I would rate customer support around eight or nine out of ten. They are specialized and provide fine support.
Read full review of EXAScaler »
Anonymous User
System Architect at a tech services company
Technical support is quite good, even though there is room for improvement.
Read full review of DDN IntelliFlash »
Anonymous User
Lead Systems Engineer at a retailer
Technical support is horrible. Their support is not able to handle the volume of issues. It's indirectly affecting...
Read full review of DDN IntelliFlash »
Anonymous User
Chief Architect at a tech services company
I'm not seeing real cases of complaints from the customer side. People are happy with the service.
Read full review of DDN EXA5 »

Review 1 of 11

Giap Seng Tay
Senior IT Manager at Westports Malaysia Sdn Bhd
Support wise, we have local support and it is quite strong. We've very satisfied with them overall. They are helpful...
Read full review of Veritas NetBackup »
Daniel Ogola
Cloud Architect at Technology Associates Limited
Support is outsourced through a third-party vendor. I presume they should be excellent. It's a South African company,...
Read full review of Veritas Alta SaaS Protection »
EddieNyimbwa
Managing Director at Modelink Zambia Limited
The technical support services could be better.
Read full review of Veritas NetBackup Appliance »
Zuhair Hasan
Manager, Information Technology Security at Nesma
I consider customer service and support very good and very responsive. They understand most of the problems. Even...
Read full review of Veritas Backup Exec »
Sanjay Pachpande
Senior System Engineer at Vintech Electronic Systems Pvt.Ltd
Technical support with Veritas is very good.
Read full review of Veritas Backup Exec »
Anonymous User
Technical Services Manager at a tech services company
Technical support is pretty good. They are available 24/7.
Read full review of Veritas Backup Exec »
Shazlina Ahshrup
Project Manager at Szar Solutions Sdn. Bhd.
The quality of technical support has decreased over time with slower response times compared to before.
Read full review of Veritas NetBackup IT Analytics »
ABDUL RAHIM
Technical lead at Wipro Limited
The technical support is good and their response time is really fast.
Read full review of Veritas Access Appliance »
Anonymous User
Junior Database Administrator at a comms service provider
I think they're helping us as much as possible, but they're just saying the problem is with our setup or maybe the...
Read full review of Veritas NetBackup Appliance »
JOE NJENGA
Software Developer at BOLDATA SYSTEMS LTD
As an established brand, Veritas has a very good technical support team. We are quite pleased with the level of...
Read full review of Veritas NetBackup Appliance »
Sammy Githinji
Technical Manager at Rigor Systems Limited
We do not face major challenges because we usually get support whenever we need it. Veritas has a very good support...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Trainee em T.I. at a tech services company
I haven't really used technical support. I wouldn't be able to effectively comment on how their services are or if...
Read full review of Veritas NetBackup »
Anonymous User
Service Engineer
Technical support for this solution is very good.
Read full review of Veritas Backup Exec »
Anonymous User
F.3 - Information Services Department at a government
The technical support from Veritas is good. I would rate my experience with support at eight, where one is bad and...
Read full review of Veritas Enterprise Vault »
Anonymous User
CEO at a tech services company
I used technical support years ago and it was good. The 2012 edition was bad but technical support really tried to...
Read full review of Veritas Backup Exec »
MANPREET CHANIAAN
IT Ops at Schmitech Inc.
I rate customer service and support an eight out of ten.
Read full review of Veritas NetBackup »
Ahmed Sabry
Team Leader at a financial services firm
Support for the solution needs improvement. When we contacted support with issues, we had to be passed on to the...
Read full review of Veritas NetBackup »
Edmilson Carames Bueno
Deputy Manager at DDS Informatica
The technical support is very good. Veritas is one of the best at providing technical support.
Read full review of Veritas Backup Exec »
Onur YEL
System admin at a tech services company
When customers had a problem we couldn't solve, we opened vendor tickets. I spoke to Veritas engineers. Customers did...
Read full review of Veritas Enterprise Vault »
Anonymous User
Senior Infrastructure Consultant at a insurance company
I have contacted technical support in the past. Actually, in fact, I am very close to the account and product team...
Read full review of Veritas NetBackup »
Anonymous User
IT Operations Manager at a tech services company
Technical support for this solution is good, as long as you are paying for the high-level support. Otherwise, you...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Senior Technical Manager at a manufacturing company
Customer Service: Excellent, we had on sight SME for new releases, migrations that knew the product well. Technical...
Read full review of Veritas Volume Replicator [EOL] »
Anonymous User
Solutions Platform Architect at a retailer
We have a very strong team and haven't had to log many calls with technical support.
Read full review of Veritas NetBackup »
Pusoloso Mokitimi-Lekhutlile
EUT Analyst at Absa Group Ltd
There might be occasional language variations, but overall, they're quite responsive. Our engineers spoke in a...
Read full review of Veritas NetBackup Appliance »
Muksith Thangal
Backup and Storage Specialist at a sports company
Most of the time, the technical support for Veritas NetBackup is good, but at times, you'll feel there's a gap....
Read full review of Veritas NetBackup »
Mohammad Sajid
Analyst - Microsoft Technologies at a energy/utilities company
We have had a lot of trouble with tech support.
Read full review of Veritas Backup Exec »
Anonymous User
Sr Solutions Architect at a computer software company
I'd give the technical support team a B to a B+. They've always been good.
Read full review of Veritas NetBackup »
Anonymous User
Business Development Manager/Consultant at a tech services company
9/10
Read full review of Veritas Enterprise Vault »
Reviewer23
IT Infrastructure Manager at Jonah Energy LLC
Our experience with tech support is mostly positive. But, we had some repeat issues and tech support was not entirely...
Read full review of Veritas NetBackup »
M Amin Anwar
Sr. Technical Support Consultant at a computer software company
The technical support could improve.
Read full review of Veritas Access Appliance »

Review 1 of 30

Technical Support

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