Compare DataDirect Networks vs Veritas

DataDirect Networks

Based on 14 reviews.

Veritas

Based on 340 reviews.

Sample Customers

DDN IME

ICR, MLB, Toyota Technical Development Corporation

HubStor

York Hospital, Delphinus Medical Technologies, City Year

Popular Solutions

0 reviews

1 reviews

1 reviews

6 reviews

5 reviews

Veritas NetBackup Appliance

9 reviews

Top Industries

Construction Company

15%

Manufacturing Company

12%

Financial Services Firm

Outsourcing Company

Financial Services Firm

11%

Outsourcing Company

11%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anil Rahulwar
L3 Storage Engineer at Capgemini
We use IntelliFlash products for larger environments, like Qatar Airways. They have large scalability and use more...
Read full review of DDN IntelliFlash »
Anonymous User
Chief Architect at a tech services company
I am a system integrator, and my customers are using EXAScaler as the de facto parallel file system for Google Cloud....
Read full review of EXAScaler »
Anonymous User
Chief Architect at a tech services company
This is for AI training cluster. The customer is using DDN as a default de facto standard for their AI cluster.
Read full review of DDN EXA5 »

Review 1 of 3

RahulSharma8
Storage Platform Engineer at Expedia Group
Veritas Alta Data Protection's primary use case is to back up S3 buckets and EC2 instances, containers, or mostly...
Read full review of Veritas Alta Data Protection »
SunilPanigrahi
Senior Manager at a logistics company
Veritas NetBackup is successfully used on a virtual platform where we are taking VM backups for almost 88 plus...
Read full review of Veritas NetBackup »
Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at GTBANK
My main use cases for Veritas Enterprise Vault are for backup of databases and servers. We use it basically for...
Read full review of Veritas Enterprise Vault »
MohamedFekry
Enterprise Architect at vertowave

Read full review of Veritas NetBackup Appliance »
Nizar Radad
Head of IT Department at Qcon
My main use case for Veritas Alta Recovery Vault is to have backup for my Office 365 environment. For my Office 365...
Read full review of Veritas Alta Recovery Vault »

Review 1 of 5

Customer Service

Anil Rahulwar
L3 Storage Engineer at Capgemini
The customer service and support respond within five to ten minutes whenever there's an issue.
Read full review of DDN IntelliFlash »
Anonymous User
IT Director at a tech vendor
For the previous box we used tech support on a couple of occasions, and we used their tech support to do the...
Read full review of DDN IntelliFlash »
Anonymous User
IT Manager at a wholesaler/distributor
Support has been good, although we haven't needed to use it much.
Read full review of DDN IntelliFlash »
Anonymous User
Chief Architect at a tech services company
I'm not seeing real cases of complaints from the customer side. People are happy with the service.
Read full review of DDN EXA5 »
Anonymous User
Chief Architect at a tech services company
I would rate customer support around eight or nine out of ten. They are specialized and provide fine support.
Read full review of EXAScaler »
Anonymous User
Lead Systems Engineer at a retailer
Technical support is horrible. Their support is not able to handle the volume of issues. It's indirectly affecting...
Read full review of DDN IntelliFlash »
Anonymous User
IT Manager at a agriculture
When we first got the product, support was amazing, however, that is no longer the case. Technical support is bad....
Read full review of DDN IntelliFlash »
Anonymous User
Senior Systems Engineer / Projects Lead at a tech services company
I would give technical support a rating of 7/10.
Read full review of DDN IntelliFlash »
Anonymous User
Solution Architect at a comms service provider
It's excellent.
Read full review of DDN IntelliFlash »
Anonymous User
Consultant at a tech services company
The technical support team is perfect. They are fast and competent.
Read full review of DDN IntelliFlash »
Anonymous User
System Architect at a tech services company
Technical support is quite good, even though there is room for improvement.
Read full review of DDN IntelliFlash »

Review 1 of 11

EddieNyimbwa
Managing Director at Modelink Zambia Limited
The technical support services could be better.
Read full review of Veritas NetBackup Appliance »
Andrea Trespidi
Storage & Backup Engineer at a tech vendor
I usually go directly to the vendor for Veritas NetBackup Appliance. We have technical account managers for Veritas...
Read full review of Veritas NetBackup Appliance »
SunilGupta1
Director at F1 INFOTECH
Their support is good.
Read full review of Veritas Backup Exec »
Mohammad Hussain
Network Administrator at KING FAHD MILITARY MEDICAL COMPLEX
We rarely need their help. I would give their technical support an 8.5 out of ten. We are satisfied.
Read full review of Veritas NetBackup Appliance »
RishiPandit
Lead - Technical Services at Impetus
I used customer service and support frequently during the initial setup because I was new to the product. Veritas...
Read full review of Veritas NetBackup Appliance »
Nigel Judkins
Infrastructure Delivery Manager at a energy/utilities company
Their technical support is very good.
Read full review of Veritas NetBackup »
Anonymous User
Software Technology Specialist at a tech services company
The support has been good for Veritas NetBackup.
Read full review of Veritas NetBackup »
Anonymous User
Junior Database Administrator at a comms service provider
I think they're helping us as much as possible, but they're just saying the problem is with our setup or maybe the...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Service Delivery Manager - Storage & Backup at a pharma/biotech company
Technical support is excellent.
Read full review of Veritas NetBackup »
Gireesan C
Senior Manager at Datamatics Global Services Limited
Veritas' technical support is okay; not remarkable. The documentation is okay as well.
Read full review of Veritas Backup Exec »
Nawaaz Toonah
Operations Manager at Cybernaptics
Maybe in the early years, we used to seek support, however, now, since we are quite versatile with it, we deal with...
Read full review of Veritas Backup Exec »
Algimantas Slabada
IT Architect at a computer software company
Their technical support is very good. We have not had many issues, but it's okay.
Read full review of Veritas Backup Exec »
Anonymous User
Vice President of Information Technology at a insurance company
We have a local partner for support, and they contact Veritas. Our local partner is quite okay and experienced in the...
Read full review of Veritas NetBackup »
Anonymous User
IT Operations Manager at a tech services company
Technical support for this solution is good, as long as you are paying for the high-level support. Otherwise, you...
Read full review of Veritas NetBackup Appliance »
Nicco Putra
Alliance Manager at Berca Hardaya Perkasa
The remote support and their support center are good. The knowledge base provided on their website is also very helpful.
Read full review of Veritas NetBackup »
Ajoy Felix
IT admin at kfmb
We haven't been in touch with technical support.
Read full review of Veritas NetBackup Appliance »
Kolawole Ariyo
Senior Specialist at MTN
The technical support can be better.
Read full review of Veritas NetBackup »
Anonymous User
CAD Engineer at a manufacturing company
The technical support is very good.
Read full review of Veritas Backup Exec »
ABDUL RAHIM
Technical lead at Wipro Limited
I work with multiple backup tools, and Veritas is in the middle. The support isn't great.
Read full review of Veritas NetBackup Appliance »
Michael Allwin
Service Engineer at a performing arts
Technical support needs improvement. It is difficult to find a technician, or even a knowledgeable person because...
Read full review of Veritas Backup Exec »
Anonymous User
F.3 - Information Services Department at a government
The technical support from Veritas is good. I would rate my experience with support at eight, where one is bad and...
Read full review of Veritas Enterprise Vault »
Anonymous User
Team Leader at a financial services firm
Technical support could be improved, the knowledge base is quite low and it's complicated to deal with them.
Read full review of Veritas NetBackup Appliance »
Anonymous User
Technical Support Engineer at a tech services company
The solution could improve the support they provide.
Read full review of Veritas Backup Exec »
Anonymous User
IT Network Analyst at a manufacturing company
I have never used technical support personally just yet. The previous administrator had to for a couple of different...
Read full review of Veritas Backup Exec »
Mahdi Bahmani
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing
Due to sanctions, my customers are often unable to use support from the original companies. I have not had any...
Read full review of Veritas NetBackup Appliance »
Rowland Gcwensa
Product Brand Manager at Epsidon Technology Distribution
I work with technical support a lot whenever there are technical issues. They have been very good. Although they...
Read full review of Veritas Backup Exec »
SergeySenkov
System IT and Technologies Field Manager at Leumit Health Services
We are typically in contact with technical support two or three times a year to deal with issues that arise. They're...
Read full review of Veritas NetBackup »
Anonymous User
Director Of Operations at a tech services company
Technical support is fine. In Turkey, we're able to get support quite easily.
Read full review of Veritas Alta SaaS Protection »
Florent ADODO
IT Assistant at Hotel 2 Fevrier
I never required technical support from the vendor because they provided a lot of documentation with the product. I...
Read full review of Veritas Backup Exec »
Nagesh Agnihotri
IT Engineer at HPPL
I have never been in touch with technical support. We have never had any issues at all.
Read full review of Veritas Access »

Review 1 of 30

Technical Support

No Data Available

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