Compare DATPROF vs Grafana Labs

DATPROF

Based on 8 reviews.

Grafana Labs

Based on 82 reviews.

Sample Customers

Popular Solutions

DATPROF

0 reviews

Grafana

12 reviews

Grafana Loki

7 reviews

Grafana Enterprise Stack

11 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

11%

Media Company

10%

Healthcare Company

Financial Services Firm

14%

Computer Software Company

12%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Romil Kapadia
Product Owner at ABN AMRO Bank N.V.
We are in the middle of acquiring the tool. We have successfully completed a PoC with the tool, and we are in the...
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Review 1 of 1

BasilJiji
System Engineer at a retailer
My main use case for Grafana involves operational dashboarding and data visualization, where I use it as a central...
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Anonymous User
Regional Associate & Engineer at a outsourcing company
Grafana Loki is part of our observability toolkit focusing on monitoring, network performance, and infrastructure...
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Rajan M
Test Lead at Calpine Group
We are using Grafana Enterprise Stack for monitoring web applications and server behaviors. We also monitor batch...
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Review 1 of 3

Customer Service

Prakash Palani
Platform Architect - SAP at a manufacturing company
In our initial days with the solution we used technical support, especially for the integration between SAP and...
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Romil Kapadia
Product Owner at ABN AMRO Bank N.V.
They are willing to extend. Right now, we are in the midst of commercial discussions, and we see that they want to...
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Anonymous User
Works at a government
Customer service is fast and reliable. The tool is updated regularly and if possible customer requests are implemented.
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Manoranjan Mishra
Product Owner at Heineken
After three years, the consultant who initially implemented our solution is still there. That is great for us because...
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Arjan Steltenpool
Test Manager at CGI Inc
Technical support is good. They are friendly and fast.
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R. Vermeulen
Test Engineer at Nederlandse Spoorwegen
The technical support is very good. DATPROF as a company is very responsive to our questions. Broadcom isn't based in...
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Review 1 of 6

Arjun Pandey
Engineering Lead- Cloud and Platform Architecture at a financial services firm
The community is really very active. If we reach out, they come to us with solutions. They are a young community. The...
Read full review of Grafana Loki »
Herve MEFTAH
DevOps/Kubernetes consultant at a tech services company
Customer support is quite efficient.
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AbhishekGupta
Engineering Leader at Walmart
I have not used the support from Grafana.
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SandeepSrirangam
Staff Engineer at Project44
For open source, Grafana does not have technical support. It has an open forum where you can post your questions, and...
Read full review of Grafana »
Paweł Cisło
MLOps Engineer at a tech services company
We didn't rely on any specific technical support for our needs. Instead, when questions arose, we consulted another...
Read full review of Grafana Loki »
Nguyen Minh An
DevOps Engineer at Orochi Network
I have not had to contact their support team. I resolve any issues using Google or their GitHub platform.
Read full review of Grafana Loki »
Julian-Lewis
Senior Application Performance Monitoring and Alerting Specialist at a transportation company
I usually solve problems by myself. I very rarely get in touch with technical support as we don't have that option.
Read full review of Grafana »
Gregory Diana
Managing Director at Exponential Energy (Pty) Ltd
Grafana has a very good wiki where you can get help. But direct support from them is very limited. They focus on...
Read full review of Grafana Enterprise Stack »
Mustafa Husny
Senior System Engineer at Techline-eg
I use Google to search for answers.
Read full review of Grafana Enterprise Stack »
AnmolRai
Technical Consultant Project Lead at a consultancy
We have good technical support.
Read full review of Grafana »
Sarthak Kushwaha
Software Development Engineer I / Backend Engineer at Primathon
The customer support team of Grafana is available for the enterprise and pro versions. However, there is a vast...
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CarlosPimentel
Manager Director at Earth
We have not had to open any tickets yet, as we solve issues through forums and wikis. The documentation is...
Read full review of Grafana Loki »
Jorge Florez
Head SRE Latam at PayU
My company has the open-source version of Grafana, so it gets support from the community. The community support is good.
Read full review of Grafana »
Kalinga Ranasinghe
SRE at Incen AG
Because it's open source, I can rely on myself and get community support for integration issues and things like that....
Read full review of Grafana Loki »
Anonymous User
Director of Engineering at a insurance company
We might have gotten help from technical support, but I'm not sure how much since I haven't seen an invoice for...
Read full review of Grafana »
Yaser Ibrahim
Team lead at NTG
I did not need to search for support or help from my team. I worked through the installations and some difficulties...
Read full review of Grafana Enterprise Stack »
Omer Cohen
DevOps Team Lead at Kadabra
I do not use Grafana's support for technical issues because I have found solutions on Stack Overflow and ChatGPT...
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Anonymous User
Regional Associate & Engineer at a outsourcing company
I would rate their support an eight—they provide good support.
Read full review of Grafana Loki »
Anonymous User
Senior Associate at a consultancy
I have never needed technical support.
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Anonymous User
System & Network Engineer at a tech company
All support is provided by the community, and the documentation is sufficient to solve somes issues.
Read full review of Grafana »
SrikanthDoddi
Principal Member of Technical Staff at a tech vendor
As Grafana is involved with the DX APM, we used to reach out to the vendor about any issues on the Grafana related to...
Read full review of Grafana »
Manjunatha G B
Senior Software Engineer at Snapminds
I’m not involved with contacting customer service.
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Anonymous User
Backend Dev at a comms service provider
I've not contacted them.
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Jherzon Nava
IT Manager at Software Gurus
Grafana Loki's technical support is not good. We would be lost if we didn't have the Grafana community support.
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Allan Pressi
Owner at Rischio Compliance
I would rate their support as an eight on a scale of one to ten.
Read full review of Grafana Enterprise Stack »
Dmitrey Kazin
DevOps Engineer at Interdiciplinary center
Grafana has excellent support, including solution architects who assist with dashboard design, architectural choices,...
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Abdelkader Houchi
IT Analyst at Hydro Quebec
The department where we worked has used support. We had to collaborate with Grafana since sometimes we were applying...
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Anonymous User
Software Engineer at a consultancy
I refer to the solution's online documentation in case of technical errors.
Read full review of Grafana »
Ganes Sankarlal
Senior Consultant at Tata Consultancy
I did not use Grafana that much as it was a built-in application of the company I worked at.
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Varaprasad
Senior Technical Lead
Technical support is fine. They have been helpful and responsive.
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Review 1 of 30

Technical Support

No Data Available

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