Compare Delinea vs Parallels

Delinea

Based on 68 reviews.

Parallels

Based on 32 reviews.

Sample Customers

Popular Solutions

Delinea Secret Server

10 reviews

Delinea Privileged Access Service

4 reviews

Delinea Authentication Service

1 reviews

Parallels Remote Application Server (RAS)

1 reviews

Parallels Access

1 reviews

Parallels Desktop

0 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Computer Software Company

13%

Comms Service Provider

10%

University

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Reena Bhardwaj
Senior Quality Analyst at a retailer
My main use cases for Delinea Secret Server revolve around implementing it for our Privileged Access Management,...
Read full review of Delinea Secret Server »
Francesco Panacea
Senior Consultant at a consultancy
I use the product to secure the system administrators' access to the crown jewels of the customer.
Read full review of Delinea Authentication Service »
Francesco Panacea
Senior Consultant at a consultancy
I typically use Delinea Privileged Access Service within my IT infrastructure management for consulting, to secure...
Read full review of Delinea Privileged Access Service »

Review 1 of 3

JohanSkibdahl
CEO at a tech services company
The primary use case of Parallels is to offer it to customers as a hosted service. I help them to migrate from other...
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Parallels Access is an amazing product and a total game changer. The solution allows me to access and operate my...
Read full review of Parallels Access »
Mark Hardy
Payments Architect at a educational organization
I was using it to develop software on the Mac and Windows. I use Parallels on my MacBook Pro to program on Windows...
Read full review of Parallels Desktop »

Review 1 of 3

Customer Service

Fernando Gonzalez Perez
Identity and Access Management Specialist at a computer software company
I rate customer service and support a zero out of ten. We reached out to them to solve an issue, and they hung up on us.
Read full review of Delinea Secret Server »
Siva Jp
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at a tech vendor
Though I consume SaaS with platinum support, the support is not too great. By the time they resolve an issue or get...
Read full review of Delinea Secret Server »
NajibulIslam
Technical Account Manager (Information Security) at a security firm
The support provided thus far has been satisfactory. For straightforward problems, we are capable of resolving them...
Read full review of Delinea Privileged Access Service »
Subhash Mahato
Associate Software Engineer at a tech services company
Though I tried to reach out to the support team via email, I did not get any response from them.
Read full review of Delinea Privileged Access Service »
Jared Ochieng
Information Technology Security Specialist at a computer software company
Since I'm speaking as a system security engineer, most of the time we're able to solve any problems the customers...
Read full review of Delinea Secret Server »
Siva Jp
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at a tech vendor
The support team must be more mature. When we log a ticket for some issue, by the time the support personnel resolve...
Read full review of Delinea Privileged Access Service »
Swapna_Bommarajupet
Delivery director at a tech services company
While Delinea technical support is quite good, I am giving them a 9.7 instead of a ten due to the time it takes for...
Read full review of Delinea Secret Server »
Udana Kasiwatte
Solutions Strategist at a tech consulting company
Responsive, knowledgeable, and professional
Read full review of Delinea Secret Server »
ChrisMorrison
Technical Engineer at a tech services company
The technical support team has helped us with a lot of situation and are great.
Read full review of Delinea Privileged Access Service »
Gantavya Sharma
Server Projects and Operations Administrator at a comms service provider
I rate customer service and support as six out of ten.
Read full review of Delinea Secret Server »
NajibulIslam
Technical Account Manager (Information Security) at a security firm
While support is good, sometimes the documentation, especially for newer features, is not. That can be a challenge....
Read full review of Delinea Secret Server »
Avinash Gopu.
Associate VP and Cyber Security Specialist at a financial services firm
Delinea's technical support was excellent. They responded to our tickets on the same day and provided access to their...
Read full review of Delinea Secret Server »
Reena Bhardwaj
Senior Quality Analyst at a retailer
I have contacted Delinea support for an issue where Secret Server logs off when the IP address is not secure, and I...
Read full review of Delinea Secret Server »
Chijioke Ugwu
Presales Executive at a tech services company
I had issues with the discovery of a particular service account with a particular dependency during a proof of...
Read full review of Delinea Secret Server »
Zebulon Griggs
Chief Executive Officer at a tech services company
I would rate them a nine out of 10. You get forwarded around a bit, but you actually get somebody who can really help...
Read full review of Delinea Secret Server »
Anonymous User
Manager at a consultancy
We haven't used technical support.
Read full review of Delinea Secret Server »
Anonymous User
Threat Protection Architect at a consumer goods company
Technical support helps us regularly. We have not had any big issues, so overall, no problems.
Read full review of Delinea Secret Server »
Anonymous User
Systems Administrator at a tech services company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
Read full review of Delinea Secret Server »
Peter Rajic
Technology Infrastructure Senior Analyst at a educational organization
I have not contacted technical support. We had our representative involved, and he brought in a technical person to...
Read full review of Delinea Secret Server »
Anonymous User
Senior Security Engineer at a insurance company
The technical support needs improvement. For example, if you have any problems on the server configuring the IIS,...
Read full review of Delinea Secret Server »
Anonymous User
Security Operations at a tech company
Customer Service: Customer service is excellent. Customer relations and tech support have both been quick to respond...
Read full review of Delinea Secret Server »
Anonymous User
Enterprise Architect - Information Security at a transportation company
The technical support is quite good. When I was implementing this solution, they were able to assist me and did a...
Read full review of Delinea Privileged Access Service »
Darius Radford
Principal Solutions Architect at a computer software company
The technical support is good. They were able to give us support when we needed it.
Read full review of Delinea Secret Server »
Taras Dubrova
BDM at a tech services company
The tool's product support is nice.
Read full review of Delinea Secret Server »
Mustafizur-Rahman
Senior Cyber Security Engineer at a tech services company
Technical support could be better. The support centers can't solve the issues. On a scale from one to five, I will...
Read full review of Delinea Secret Server »
Anonymous User
Manager at a consultancy
Availability of technical support has always been a concern.
Read full review of Delinea Secret Server »
Sharkrit Impat
Head of Platform Engineering at a computer software company
Technical support from Delinea is good. I used the professional service at the beginning, and so far, there have been...
Read full review of Delinea Secret Server »
Himanshu-Gupta
Senior System Analyst at a government
The customer service and support was really good.
Read full review of Delinea Secret Server »
Anonymous User
Assistant Technical Manager at a tech services company
Technical support is good. There is always somebody available to assist us with issues.
Read full review of Delinea Secret Server »
Siddiq Mohiuddin Mohammed
Team Lead, System Infrastructure at a manufacturing company
The solution's technical support is good.
Read full review of Delinea Secret Server »

Review 1 of 30

JohanSkibdahl
CEO at a tech services company
The technical support by Parallels is quite good. For Parallels RAS, the support is rated eight out of ten. However,...
Read full review of Parallels Remote Application Server (RAS) »
JohanSkibdahl
CEO at a tech services company
Technical support has worked any time we needed it. We always got it.
Read full review of Parallels Remote Application Server (RAS) »
Binish Parikh
Vice President at a tech services company
We have a lot of local expertise. For that reason, we've never found a need to reach out to technical support. We've...
Read full review of Parallels Access »
AJ Hartenberg
Business Owner at a tech services company
We contact the solution's technical support team when we require to test new applications for initial setup.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Solution consultant at a tech services company
Their technical support is very good. I would rate them a ten out of ten.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
IT Manager at a recruiting/HR firm
Technical support is quite good. I would rate it at eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Systems Administrator at a construction company
I would rate my experience with tech support as "middling" - difficult to open a ticket, and support is located on...
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Technical support had to guide me through turning on certain file permissions. The support team had to log in...
Read full review of Parallels Access »
Christophe Jurdan
System Engineer at a government
Technical support is an eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
System administrator at a construction company
The technical support services need improvement.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
CIO at a healthcare company
We have not needed much technical support. We generally find what we need in the provided documentation or the user...
Read full review of Parallels Remote Application Server (RAS) »
James-Russell
Professional Services at a tech services company
Technical support has always been great. They will work through any issue until it is resolved and have been very...
Read full review of Parallels Remote Application Server (RAS) »
-Jeremy Hallock
Datacenter Engineer
Parallels' first level of support could probably be a little better, but their second and third level support is...
Read full review of Parallels Remote Application Server (RAS) »
Jim Carlton
IT Director at a energy/utilities company
The few times I have used tech support, they have been really good, quick response. They're really knowledgeable...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Senior System Engineer at a financial services firm
We have not needed to call in or create a tech support ticket.
Read full review of Parallels Remote Application Server (RAS) »
MichaelCoxon
Technical Lead (Windows Desktops) / Senior IT Consultant at a university
Technical support is very good..
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Founder and CEO at a tech services company
We have asked for help from tech support and their service was good.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Project Manager
Their technical support is okay.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Technical Operations Manager at a tech services company
In my limited dealings with support, they have been responsive, respectful, and helpful.
Read full review of Parallels Remote Application Server (RAS) »
Nima Nazaralipour
Managing Director at a tech services company
I don't get support from Parallels.
Read full review of Parallels Access »
Anonymous User
Operation Manager Servers and Central Infrastructure
We have not used tech support often but it has been good in the cases where we had to use them.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Network Administrator
Tech support seems good, and they seem very accommodating in time. Whatever time I want to work on it, they are there.
Read full review of Parallels Remote Application Server (RAS) »

Review 1 of 22

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.